Customer Reviews for Pack N Ship & Toys LLC
(U-Haul Neighborhood Dealer)

238 reviews

1306 Barnum Ave   Stratford, CT 06614

(203) 275-0446

Location Hours

  • Mon-Fri: 9 am - 6 pm
  • Sat: 9 am - 2:30 pm
  • Sun: Closed

Services at this Location:

Contact Us

(203) 275-0446

1306 Barnum Ave
Stratford, CT 06614

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 6 pm
  • Sat: 9 am - 2:30 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

TRISTAN L. 
Rating:
5.0

Customer did not leave a comment.

JOHN K. 
Rating:
5.0

Customer did not leave a comment.

MARCEL R. 
Rating:
5.0

The store owner was very patient and helpful. He explained return process very clear. When I returned the vehicle, the owner responded my text messages very quick. Very good experience to use this service

YONG H. 
Rating:
5.0

Customer did not leave a comment.

Lianne M. 
Rating:
2.0

Truck was not in a working condition. Could not do what I needed to do time wasted.

Juan A. 
Rating:
4.0

We had to pick up and drop off after hours, and the internet connection was very spotty in the location where the van was parked. Made it very difficult to use the internet to complete paperwork as load pictures.

Pamela W. 
Rating:
5.0

Friendly, fast, accurate service. I will always use this location!

MATTHEW D. 
Rating:
5.0

Customer did not leave a comment.

SAMUEL W. 
Rating:
4.0

I would rent from this location anytime

ROBERT B. 
Rating:
5.0

Customer did not leave a comment.

SETH N. 
Rating:
5.0

Customer did not leave a comment.

Lorenzo W. 
Rating:
3.0

I would never recommend UHAUL. There were several additional fees that were not disclosed in advance. Terrible way to run a business. I'm surprised, but will spread the word to everyone. Find another company besides UHAUL

Joanna L. 
Rating:
1.0

They did not show good customer service at all . I will never return to this location.

TYKEYICE F. 
Rating:
3.0

Have the correct truck. U-Haul customer service line has too long hold times.

Anthony T. 
Rating:
5.0

I was SO pleased with this location. The customer service, the friendliness, the ease of dropoff and pickup was wonderful! My only question is for Uhaul itself. When I reserved the vehicle and estimated we would use about 100 miles, we were locked into a .79c/mile rate. But then for any mileage over that initial 100, it was .39c? If I'd estimated less miles, would I have paid less for the difference?

Nalda L. 
Rating:
5.0

Beng made this rental so easy, with a quick check-in (even though Uhaul software is SLOW), I started my trip. Drove 450 miles in 24 hours through 5 NE states. The van mileage fee dropped to .79 after the first 100 miles (from .99 per mile). When I returned the van, I took a picture of the odometer and fuel gauge and texted it to Beng, all done. Thanks Bengho and PACK-N-SHIP & TOYS for a smooth transaction.

EVAN C. 
Rating:
5.0

Customer did not leave a comment.

Steven K. 
Rating:
4.0

Customer did not leave a comment.

Darren H. 
Rating:
5.0

Great service from this location!!

Mark P. 
Rating:
5.0

I think you guys went well above my expectations and thank you for a great experience A++++ all day everyday!

David H. 
Rating:
5.0

Perfect.

ROBERT N. 
Rating:
2.0

This shop does too many things - USPS, UPS, FEDEX, U-HAUL, and sell toys. The I-haul trucks were 2 blocks away behind a bunch of stores (strip mall). It's a bit if a walk and in bad weather I wouldn't do it!!!

Cristy J. 
Rating:
5.0

When upgrading the fleet, consider trucks with rear view / back up cameras and sensors. Power windows & locks are a plus too. Pack & Ship Toys was great as always. Quite helpful and very professional. Plus it's just a really cool store !

SCOTT L. 
Rating:
5.0

Customer did not leave a comment.

CHERYL K. 
Rating:
5.0

Customer did not leave a comment.

JASON R. 
Rating:
2.0

Place is hard to find. No U-Haul sigh and parking area is remote and hard to find.

BUDDY R. 
Rating:
5.0

Customer did not leave a comment.

Danielle S. 
Rating:
5.0

Customer did not leave a comment.

Migdalia M. 
Rating:
5.0

Customer did not leave a comment.

Jessica C. 
Rating:
5.0

Pack & Ship staff were fantastic and made the entire process very easy. Location very convenient.

Scott L. 
Rating:
1.0

Uhaul should not allow this site to rent trucks- #1 pick location for trucks NOT at address listed on reservations - only a short drive away but small street in residential neighborhood with a 2-3 ft sign ON THE GROUND--- share driveway w/ residential home and if 2 cars parked on it no way truck can fit past - thankfully I had van- need to cancel this rental spot

Dennis W. 
Rating:
5.0

Very convenient pick up and drop off and the staff was great!

Zachary E. 
Rating:
5.0

This is my fourth business transaction with U Haul since 2015. Again as always service was outstanding. My experience met every expectation. The proprietors were friendly, thorough and helpful. This was a truly great experience and made my daughters move to her first apartment smooth and memorable. Thank you very much!

WILLIAM BRYAN H. 
Rating:
5.0

Customer did not leave a comment.

HIRAM L. 
Rating:
5.0

The truck was beat up and graffitied but drove well. Inside was dirty and streaked with some kind of spilled liquid. The man at the pick up store was incredibly nice and helpful - will definitely recommend!

Megan H. 
Rating:
5.0

Will use them again.

JAKE F. 
Rating:
5.0

I left my ez pass and sunglasses in the truck and totally forgot about it. The Pack n Ship U-Haul staff safe kept them for me and called me. Excellent customer service!

SHAUNAKAY W. 
Rating:
5.0

All good.

Terlotta S. 
Rating:
5.0

Great all around - truck, location, experience, convenience and customer service. 5 stars.

JOSE R. 
Rating:
5.0

Easy rental.

CARMEN J. 
Rating:
5.0

Wonderful U-Haul store that offers so much more - packing boxes, supplies, toys and shipping services. Great customer service too.

ANN F. 
Rating:
5.0

Excellent.

Michael M. 
Rating:
5.0

This U-Haul location is so unique. Besides U-Haul trucks, it provides shipping services and lots of quality toys especially Lego. What a great find. Great customer service on top of that. Will be coming back.

JOSEPHCOLIN W. 
Rating:
5.0

The guys at Pack N Ship UHaul made our rental smooth and easy.

SARAH P. 
Rating:
5.0

I had an excellent experience renting from this location. So easy and convenient.

DWAYNE S. 
Rating:
5.0

⭐️⭐️⭐️⭐️⭐️

ELIZABETH P. 
Rating:
5.0

The truck is clean, well maintained and drives nicely. Great rental experience throughout.

GEORGE L. 
Rating:
5.0

I'll definitely use them again! 5 stars service.

CHRISTOPHER C. 
Rating:
5.0

The staff was very helpful from reservation to checking in to return.

PATRICIA P. 
Rating:
5.0

I've rented from this location several times. Great location and customer service.

Matthew F. 
Rating:
5.0

The truck was clean and in good condition. Pack n Ship staff checked us in and checked us out quickly. Great customer service.

NICHOLAS L. 
Rating:
5.0

The Pack N Ship guys were great and very helpful. This is my first rental and was nervous with the rental and driving a big truck. The guys were reassuring and encouraging and made the rental process easy. Thank you!

Valilla M. 
Rating:
5.0

Easy and no fuss

JULIO C. 
Rating:
1.0

Uhaul online website and software is horrible. They don't work and freeze all the time. They staff at Pack N Ship helped me with the return. Very helpful guys.

JOSSELYN M. 
Rating:
5.0

The guys at Pack N ship Uhaul are great! Customer focused.

RICKIE M. 
Rating:
5.0

They provided clear directions on where to return the truck. Great communication and service.

PAUL W. 
Rating:
5.0

Customer did not leave a comment.

Al S. 
Rating:
5.0

Customer did not leave a comment.

Jonathan`Riccio E. 
Rating:
5.0

Very convenient location and very nice & unique toy store with plenty of Legos.

JONATHAN G. 
Rating:
5.0

The rental process was a breeze. The location was so convenient.

Cesar C. 
Rating:
5.0

The guys running the Uhaul store were great. They made the rental process stress free.

REBECCA M. 
Rating:
5.0

Great customer service as always.

Matthew F. 
Rating:
5.0

Easy pick up and return. Convenient location. Pack n Ship staff provided clear directions and guidance.

JIMMY S. 
Rating:
5.0

Good rental

RAYMONDJAMES W. 
Rating:
5.0

Customer did not leave a comment.

jqcob W. 
Rating:
5.0

Customer did not leave a comment.

BHARATH K. 
Rating:
5.0

Clean truck that drives well, convenient location and great customer service. I'd use them again.

STEVEN T. 
Rating:
5.0

Great experience with this rental.

Darren W. 
Rating:
5.0

The guys were helpful, knowledgeable and fast. The whole rental came together smoothly and correctly.

LAUREN A. 
Rating:
5.0

Excellent and efficient staff!

ALICIA A. 
Rating:
5.0

Excellent and convenient location. Very helpful and attentive staff. I would recommend this location.

DIONNA L. 
Rating:
5.0

Excellent customer service.

Leo D. 
Rating:
5.0

This is a great Uhaul shop with a wide range of boxes s and supplies. They also sell lots of Lego and toys. Customer service was excellent.

JOSEPH W. 
Rating:
5.0

Customer did not leave a comment.

MORGANASHLEY W. 
Rating:
4.0

Odd pick place and inconvenient. Don't know why it could not have been at a big Uhaul place like Stamford but maybe the prior user dropped it here. Added unnecessary mileage to the job.

Barrett B. 
Rating:
5.0

Customer did not leave a comment.

Stacy C. 
Rating:
5.0

No problem everything as expected.

Philip P. 
Rating:
5.0

Great experience renting with this dealer! Attentive and great customer service.

JENNIFER R. 
Rating:
5.0

The uhaul software for self check in was horrible to use - dead slow and keeps getting frozen. So I went to the store and the guys at Pack N Ship helped me. They made the rental process quick and easy for me.

James R. 
Rating:
5.0

This gem is more than a Uhaul store. It's a toy store and a shipping store as well. I picked up my truck, did some shopping for toys and bought some stamps all at the same time.

Sarah V. 
Rating:
5.0

5 stars!

Matthew F. 
Rating:
5.0

The staff at Pack N Ship were professional, friendly and made my rental hassle free. I'll use them again.

Ruth M M. 
Rating:
5.0

Customer did not leave a comment.

ANNA T. 
Rating:
5.0

Easy drop off and return. Truck was clean and new.

MATTHEW C. 
Rating:
4.0

Customer did not leave a comment.

Catherine K. 
Rating:
5.0

Customer did not leave a comment.

Enrico L. 
Rating:
5.0

Everything went smoothly. The guys make the rental process easy.

Jennifer M. 
Rating:
5.0

Great location and customer service!

MEAGAN C. 
Rating:
5.0

Customer did not leave a comment.

WARRENH R. 
Rating:
5.0

This is more than a Uhaul store. They have lots of toys especially Lego. I did some quick shopping for toys while they check me in. Great store and great friendly customer service. Will definitely use them again.

Jennifer D. 
Rating:
5.0

Very convenient location.

ERIKA L. 
Rating:
5.0

Another perfect rental, picked up the truck from their parking lot and return it to same place (behind 235 Booth Street). uploaded my photos, and we were done. easy key drop lock box too

Evan C. 
Rating:
5.0

Everything was ready and waiting for me. Easy rental.

Subrina G. 
Rating:
5.0

Great customer service!

Nicola R. 
Rating:
5.0

All good.

STEPHEN R. 
Rating:
5.0

I left my EZ pass and sunglasses in the truck and totally forgotten about it. The staff at Pack N Ship called me and held those items for me. Excellent customer service. Thank you!

Irma M. 
Rating:
5.0

Excellent, great customer service! Pack N Ship & Toys had some many moving box sizes too.

Adam C. 
Rating:
5.0

Moving is a stressful experience but the guys at Pack n Ship made the rental process easy. Very friendly and professional service. I'd recommend this location and I will be a repeat customer.

Daniel R. 
Rating:
5.0

Thank you. I appreciate the straightforward communication and will definitely use your service again for any uhaul related needs I may have in the future, as well as refer my friends.

Alana K. 
No reviews have been submitted for this location.

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