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kathleen H.
Customer Reviews for Pak Mail
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The guy at the counter was wonderful! Explain to me the timeline of the rental and was really friendly and thorough. He made a stressful day go quite easy with checking out the U-Haul.
Laura N.Had just just what I needed on short notice
James R.Outstanding run shop, friendly staff, knowledgeable and helpful
Kenneth N.Walt was awesome! Extremely professional and very helpful.
Keith C.Excellent service! I called several different Uhaul locations in the area and no answer. I found this place down the street from my new home and called. It was after hours but they were willing to assist in any way. The next morning the truck was on and running by the time I got there. The pick up and drop off process was super easy. I highly recommend this location!
ASHLEY S.The ihaul site was a little slow but besides that it was good. Guy on site was friendly and helpful.
WILSON M.Great Service!!!
Yvonne P.Walt was fantastic! Very helpful through the entire rental process. Not only will he get my business again, but I'll be recommending him to everyone I know!
Angela C.Awesome service the owner goes above ad beyond at Pak mail
JASPER H.Walt and the Team are always so supportive if this customers needs! I highly recommend PakMail to everyone who needs U-Haul and all shipping needs.
WALTER L.The owner at this location went above and beyond to ensure we had a smooth move. Very accomodating!
CHERYL G.I had to switch my “RESERVATION†to this location and the this team delivered. I hail can do better with advising the vehicles are not ready. I learned that my vehicle was not ready after closing the night before!
DWIGHT B.Very nice friendly staff & with very good communication skills. Even though i've rented U-Hauls quite a bit in the last 2 years, they have been the best to date.
CORY F.Customer Service is Top Notch!
Rakesh B.Everything was perfect and owners were extremely nice and welcoming. Appreciated the experience!
JAMES A.Pak mail provided great, quick and easy service for renting the uhaul. The gentelman that waited on us was very helpful. We were in our truck in a little under 20 minutes. Great service.
CHANTELLE W.WALT WENT OUT OF HIS WAY TO HELP ME WITH THIS RENTAL OF A TRUCK AND TRAILER. I WILL BE SURE TO LET PEOPLE KNOW THIS LOCATION HAS OVER THE TOP EXCELLENT CUSTOMER SERVICE!
MICHELLE W.Excellent customer service and availability and I would highly recommend this location!
BERNARD C.The proprietor was an amazing help with understanding the process. I would definitely go here again.
VIVIAN T.The guy who checked us in was super nice and made everything really easy!!
Chad S.Easy and quick checkout and check-in. Helpful and personable staff. Equipment rented was not new, but was in excellent running condition, everything was well maintained. Highly recommend this location.
JONATHAN B.The most quick and painless aspect of our trip was returning the rental at this location. They were friendly, helpful and very knowledgeable.
BRADY U.Very friendly snd helpful staff
Michael S.honestly it was very easy and everything seemed rather fair as far as pricing went, the pick up was easy and the "after hours drop off" feature made me feel very confident in making sure i did the correct thing and wont be responsible for any hidden fees.
XANDER H.Awesome customer service definitely recommend this place
GALILEO R.The truck was clean and in good shape, but the steering had a lot of play in it making it a little difficult to drive.
JENNIFER D.Nothing - this was the best experience we have ever had with renting a uhaul. Walt is amazing and really went out of his way to ensure we had a truck when we needed it. So appreciate the customer service we received.
JACOB M.The staff was extremely courteous and competent about uhaul policies and procedures. Very impressed
DANTE M.Walt was fantastic. He provided some of the best customer service around! Will highly recommend anyone who needs a truck, trailer or pick up rental to him!
RUSSELL K.Great customer service!!
Myoshi S.Gentleman that helped me was very friendly and got me in and out very quickly
JEFFERY M.Friendly folks that go out of there way to be helpful. Always my first choice in the area.
MICHAEL S.Staff are friendly and know exactly what they are doing. I will never rent a vehicle any other place!! Nice to go to a business where you are treated right!
MICHELLE W.Of all the U-Haul locations I have been to this one had the most pleasant person running it. I will exclusively go to this location in the future.
Christopher H.Walt was very friendly and helpful!
Meagan M.Walt and his team at Pakmail are very accommodating and will do whatever it takes to get you the vehicle you need. Thanks Walt and Uhaul.
JOHN T.Update your website. And cut down on the messages
THOMAS R.It was a good experience. Would use it again.
Angela M.I rented a Uhaul for 0600 on 24 October at the Pasadena Marathon at 8249 Ritchie Highway, Pasadena, MD. I received a phone call the night prior on 23 Oct asking if I could accept a delay until 0800 and I accepted the delay since the representative said it would be at the Pasadena Marathon that I rented. I said I would be there at 0800-0830 due to the change from 0600. I showed up at 0830 and there was no Uhaul truck. Customer service tried to explain that it was my fault, and sent me to Pakmail location which did not open until 0900. As a result of these mistakes by Uhaul I was not able to finish the moving job. I lost a $400 due to this mistake by Uhaul of not having a vehicle available at 0600, followed by not having a vehicle available at 0800 as amended by the phone call the night prior. I want a full refund. Casmer Ratkowiak
Casmer R.this is the only u-haul that used it the best
GARRY J.Thank you for the excellent customer service and easy in and out of getting the uhaul. Such a pleasure doing business with your establishment!
Rachel S.The best u-haul dealer in pasadena md
GARRY J.I'm not going to identify any deficiencies--if they were any they non-consequential. I was really impressed with your system for scheduling a reservation for a trailer. Although the location I was hoping to get my trailer did not have one, your system asked what my needs and schedule was and you found one at a near-by location and called me at home to finalize the schedule. Very impressive customer care indeed!
Wilfred M.Outstanding service ! Walt walked me through all the options, got me the best deal. Pleasure to work with. Highly recommended.
Frank C.Walt never fails to be top notch! He is light years ahead any other uhaul facility I have used. Always courteous and helpful. Goes out of his way to get you what you need. If all of your facilities were like this one, you would be a powerhouse.
Michele S.great service outstanding job Trey was awesome
Thomas W.Friendly very helpful
SCOTT S.Everything was perfect...smooth transaction and good equipment.
MARTIN L.Nothing.. This is tje BEST Uhaul store ever!! Customer Service is phenomenal!!
YOLANDA O.Excellent costumer service
William S.Easy transaction overall. The truck was clean and presented well. It fit our needs well. Drop off was easy
MATTHEW C.Absolutely great experience working with Walt at Pak Mail for this rental. Everything surpassed expectations and he definitely cared about me as a customer. I will absolutely recommend this location to friends and family.
NICHOLAS L.Walt was a pleasure to deal with. I will be using this location for any UHaul needs in the future.
John M.Nothing, everything was wonderful!! The agents and facility were spot on. Very knowledgeable and very helpful in every way. I would highly recommend this location and I would definitely use this agent again if needed.
Elizabeth G.Very friendly people
Jasper H.The owners of this location went out of their way to make our rental work well. They came in to meet us, even though their store was closed after the electronic checkin provided by Uhaul completely failed to work.
robert D.Nothing, keep being great! Owners are super friendly and run a great business.
Jessica A.The rental location and team there were great. The run around i receieved to find this location after being directed to 3 locations which did not have the equipment i needed was annoying.
CRISTINA G.