Customer Reviews for Pak Mail
(U-Haul Neighborhood Dealer)

177 reviews

8206 Fort Smallwood Rd   Pasadena, MD 21122

(410) 777-8291

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed

Services at this Location:

Contact Us

(410) 777-8291

8206 Fort Smallwood Rd
Pasadena, MD 21122

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed
No photos available
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

RICHARD L. 
Rating:
5.0

Staff are friendly and know exactly what they are doing. I will never rent a vehicle any other place!! Nice to go to a business where you are treated right!

MICHELLE W. 
Rating:
5.0

Of all the U-Haul locations I have been to this one had the most pleasant person running it. I will exclusively go to this location in the future.

Christopher H. 
Rating:
5.0

Walt was very friendly and helpful!

Meagan M. 
Rating:
5.0

Customer did not leave a comment.

walter P. 
Rating:
5.0

Walt and his team at Pakmail are very accommodating and will do whatever it takes to get you the vehicle you need. Thanks Walt and Uhaul.

JOHN T. 
Rating:
5.0

Customer did not leave a comment.

Tamera J. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL R. 
Rating:
5.0

Update your website. And cut down on the messages

THOMAS R. 
Rating:
5.0

Customer did not leave a comment.

LINDA N. 
Rating:
5.0

Customer did not leave a comment.

Randy W. 
Rating:
5.0

Customer did not leave a comment.

William D. 
Rating:
5.0

Customer did not leave a comment.

Tamera J. 
Rating:
5.0

It was a good experience. Would use it again.

Angela M. 
Rating:
5.0

Customer did not leave a comment.

pak M. 
Rating:
1.0

I rented a Uhaul for 0600 on 24 October at the Pasadena Marathon at 8249 Ritchie Highway, Pasadena, MD. I received a phone call the night prior on 23 Oct asking if I could accept a delay until 0800 and I accepted the delay since the representative said it would be at the Pasadena Marathon that I rented. I said I would be there at 0800-0830 due to the change from 0600. I showed up at 0830 and there was no Uhaul truck. Customer service tried to explain that it was my fault, and sent me to Pakmail location which did not open until 0900. As a result of these mistakes by Uhaul I was not able to finish the moving job. I lost a $400 due to this mistake by Uhaul of not having a vehicle available at 0600, followed by not having a vehicle available at 0800 as amended by the phone call the night prior. I want a full refund. Casmer Ratkowiak

Casmer R. 
Rating:
5.0

this is the only u-haul that used it the best

GARRY J. 
Rating:
5.0

Thank you for the excellent customer service and easy in and out of getting the uhaul. Such a pleasure doing business with your establishment!

Rachel S. 
Rating:
5.0

The best u-haul dealer in pasadena md

GARRY J. 
Rating:
4.0

I'm not going to identify any deficiencies--if they were any they non-consequential. I was really impressed with your system for scheduling a reservation for a trailer. Although the location I was hoping to get my trailer did not have one, your system asked what my needs and schedule was and you found one at a near-by location and called me at home to finalize the schedule. Very impressive customer care indeed!

Wilfred M. 
Rating:
5.0

Outstanding service ! Walt walked me through all the options, got me the best deal. Pleasure to work with. Highly recommended.

Frank C. 
Rating:
5.0

Customer did not leave a comment.

Pak M. 
Rating:
5.0

Walt never fails to be top notch! He is light years ahead any other uhaul facility I have used. Always courteous and helpful. Goes out of his way to get you what you need. If all of your facilities were like this one, you would be a powerhouse.

Michele S. 
Rating:
4.0

Customer did not leave a comment.

JACQUELINE T. 
Rating:
5.0

Customer did not leave a comment.

walter P. 
Rating:
5.0

great service outstanding job Trey was awesome

Thomas W. 
Rating:
5.0

Customer did not leave a comment.

MELISSA B. 
Rating:
5.0

Customer did not leave a comment.

BRIAN C. 
Rating:
5.0

Friendly very helpful

SCOTT S. 
Rating:
5.0

Customer did not leave a comment.

EMAD A. 
Rating:
4.0

Customer did not leave a comment.

TANYA H. 
Rating:
5.0

Everything was perfect...smooth transaction and good equipment.

MARTIN L. 
Rating:
5.0

Nothing.. This is tje BEST Uhaul store ever!! Customer Service is phenomenal!!

YOLANDA O. 
Rating:
5.0

Customer did not leave a comment.

JASON T. 
Rating:
5.0

Excellent costumer service

William S. 
Rating:
5.0

Customer did not leave a comment.

Layren T. 
Rating:
5.0

Customer did not leave a comment.

PAUL Z. 
Rating:
5.0

Customer did not leave a comment.

Robert D. 
Rating:
5.0

Customer did not leave a comment.

Randall R. 
Rating:
5.0

Easy transaction overall. The truck was clean and presented well. It fit our needs well. Drop off was easy

MATTHEW C. 
Rating:
5.0

Absolutely great experience working with Walt at Pak Mail for this rental. Everything surpassed expectations and he definitely cared about me as a customer. I will absolutely recommend this location to friends and family.

NICHOLAS L. 
Rating:
5.0

Walt was a pleasure to deal with. I will be using this location for any UHaul needs in the future.

John M. 
Rating:
5.0

Customer did not leave a comment.

Jennifer S. 
Rating:
5.0

Nothing, everything was wonderful!! The agents and facility were spot on. Very knowledgeable and very helpful in every way. I would highly recommend this location and I would definitely use this agent again if needed.

Elizabeth G. 
Rating:
5.0

Customer did not leave a comment.

EVA C. 
Rating:
5.0

Very friendly people

Jasper H. 
Rating:
5.0

The owners of this location went out of their way to make our rental work well. They came in to meet us, even though their store was closed after the electronic checkin provided by Uhaul completely failed to work.

robert D. 
Rating:
5.0

Customer did not leave a comment.

Randall R. 
Rating:
5.0

Nothing, keep being great! Owners are super friendly and run a great business.

Jessica A. 
Rating:
5.0

The rental location and team there were great. The run around i receieved to find this location after being directed to 3 locations which did not have the equipment i needed was annoying.

CRISTINA G. 
Rating:
5.0

Customer did not leave a comment.

Peter A. 
Rating:
5.0

Customer did not leave a comment.

Yamil R. 
Rating:
5.0

Awesome location and great customer service. Would recommend to friends and co-workers.

Miguel F. 
Rating:
5.0

Customer did not leave a comment.

Nick P. 
Rating:
5.0

Customer did not leave a comment.

charlse F. 
Rating:
5.0

Great location. Very helpful. They go out of their way to help you get what you need. Go there every time!

walter P. 
Rating:
5.0

the trailer was cleaned and looked well maintained but the lights kept blowing my trailer lights fuse, I had a 15 Amp initially and that would blow as soon as i turned the lights on, I put in a 20 Amp and that one also blew as soon as the lights turned on. if i unplugged the trailer wiring my fuse was fine with the lights, brakes, and turn signals on. otherwise the customer service was great and the trailer did just fine.

Jonathan T. 
Rating:
5.0

Customer did not leave a comment.

BRODIE F. 
Rating:
5.0

Customer did not leave a comment.

Ryan C. 
Rating:
5.0

Very friendly and helpful

rob H. 
Rating:
5.0

Customer did not leave a comment.

CONNOR B. 
Rating:
3.0

Didn't see anyone at drop off

william S. 
Rating:
5.0

Great service. Friendly staff. Great experience.

Sharon A. 
Rating:
5.0

Customer did not leave a comment.

Wayne B. 
Rating:
5.0

They are the best!!!

Judy S. 
Rating:
4.0

There were difficulties using the U-Haul website to complete the rental. This took a lot of time.

Dan O. 
Rating:
5.0

Pak Mail was great with quick and friendly service. Nothing negative to say about this establishment. -Alex

Alex K. 
Rating:
4.0

all was good

Richard C. 
Rating:
5.0

Make EVERY location like Pak Mail Pasadena. They are too notch customer service. They go above and beyond!! If it wasn't for this location I would never ever use U-Haul.

Michele S. 
Rating:
5.0

Customer did not leave a comment.

Harold L. 
Rating:
5.0

Customer did not leave a comment.

Rene T. 
Rating:
5.0

Nothing, they were really helpful and made sure everything was ready when we needed it.

Christopher F. 
Rating:
5.0

Customer did not leave a comment.

Harold L. 
Rating:
5.0

Nice people to work with, professional.

JEFFREY B. 
Rating:
5.0

Staff was very friendly and most helpful

Robert F. 
Rating:
5.0

Have all u haul sites be as nice and accommodating as Pak Mail. Walt went above and beyond.

Michael S. 
Rating:
5.0

Walt was great! Definitely recommend!!

Tonia S. 
Rating:
5.0

Customer did not leave a comment.

Shameaka G. 
Rating:
5.0

The family who owns this location are really fun! And very helpful too! I've rented from other locations, and these folks are the best! They take great care of their trucks, it even looked like someone used armor-all on the dash, it was so shiny! But the truck was clean and worked well. I will definitely use this location in the future!!

Nelda F. 
Rating:
5.0

Walt and his team were fantastic and friendly. Great customer service!

charlse F. 
Rating:
5.0

Customer did not leave a comment.

Jared H. 
Rating:
5.0

Customer did not leave a comment.

Kevin V. 
Rating:
5.0

AS ALWAYS excellent preparation and assistance in finalizing contract.

Matthew H. 
Rating:
5.0

Customer did not leave a comment.

Matthew H. 
Rating:
5.0

Customer did not leave a comment.

Michael H. 
Rating:
5.0

Customer did not leave a comment.

Chi-Kobi M. 
Rating:
5.0

Real customer service!!!!!! we were treated like family stop by Pak Mail to rent your truck you won't be disappointed Trey was very helpful and knowledgeable about our rental. GREAT PEOPLE

walter P. 
Rating:
5.0

Excellent customer care as always.

Matthew H. 
Rating:
5.0

Professional service, super quick processing of associated paperwork and a very pleasant individual to work with. Just an overall awesome experience.

david W. 
Rating:
4.0

Customer did not leave a comment.

Shawn M. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS W. 
Rating:
5.0

Sry friendly and a convenient location for us. I checked in online and was hooked up and in my way in about 15 minutes.

Bryan G. 
Rating:
5.0

Efficient, friendly service. It was a pleasure using this UHaul location.

David H. 
Rating:
5.0

Walt at the PakMail in Pasadena went out of his way to make the rental process work. He actually opened on Sunday, when they are usually closed, to sign out the two 15 ft trucks we needed at 3 pm that day. His location was so convenient and his attention to our needs so professional that we look forward to working with him next year.

Stacia H. 
Rating:
3.0

I have had the worse experience ever. It started with picking up the truck and tow dolly

Carrie B. 
Rating:
5.0

Customer did not leave a comment.

Tom J. 
Rating:
5.0

Nothing the staff is perfect. They are polite and kind.

Chamisa W. 
Rating:
1.0

Customer did not leave a comment.

CHRISTINA S B. 
Rating:
5.0

Customer did not leave a comment.

Lisa D. 
Rating:
4.0

the scheduled drop off was changed to this location again much further away but probably not their fault

William P. 
No reviews have been submitted for this location.

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