Customer Reviews for Parts R Us
(U-Haul Neighborhood Dealer)

69 reviews

640 Main St   Limestone, NY 14753

(716) 301-0276

Hours

  • Mon–Fri
    10:30 am–6 pm
  • Saturday
    10:30 am–4 pm
  • Sunday
    Closed

Services at this Location:

Contact Us

(716) 301-0276

640 Main St
Limestone, NY 14753

Services at this Location:

Hours

  • Mon–Fri
    10:30 am–6 pm
  • Saturday
    10:30 am–4 pm
  • Sunday
    Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Matthew R. 
Rating:
5.0

This location and its staff I highly recommend. I have rented from them twice and recommend to all my friends. Thanks John and staff

Ron H. 
Rating:
5.0

excellence service

tom L. 
Rating:
5.0

The truck was clean and the customer service could not have been better. They were wonderful to work with!

Sophia B. 
Rating:
5.0

Good customer service.

Debbie W. 
Rating:
1.0

Not professional, truck was possibly the worst Uhaul rental truck I have ever rented. Literally thought it was going to blow up. Was also extremely unhappy with reserving a truck from Angola, NY (3.8 miles from my house), then having to drive 69 miles to Linestone to pick the truck up. Although I was given extra miles, it didn't cover the extra gas used at 4.80 per gallon. Moving is stressful enough, I shouldn't have had to deal with this. And I am still waiting for my receipt after returning the truck 6 days ago.

Jeff H. 
Rating:
1.0

The place was very cluttered and dirty, the vehicle was very dirty, people very unprofessional

Russell M. 
Rating:
5.0

Customer did not leave a comment.

Siarhei S. 
Rating:
3.0

The truck was returned after hours so I had no interaction with personnel at this location.

SCOTT P. 
Rating:
5.0

Customer did not leave a comment.

Leon C. 
Rating:
5.0

Customer did not leave a comment.

LOU S. 
Rating:
5.0

Customer did not leave a comment.

Sean C. 
Rating:
5.0

I'm a short person and the drivers seat would not move forward. Would recommend it. Had a hard time reaching the foot petals

Kari M. 
Rating:
1.0

The rep for your uhaul service is not good for your business !! He complained the whole time I was renting that he only gets $5.00 from u guys and I only need the trailer 3 days and he insisted I rent the trailer for the whole week so I wasn't inconvenience him on hooking it up when I need it for the 3 days !! I will never go to his place of business for uhaul service again !!

ROBIN S. 
Rating:
4.0

Customer did not leave a comment.

Sandra M. 
Rating:
3.0

Customer did not leave a comment.

Chad S. 
Rating:
5.0

Jessica was extremely helpful and everything was very simple and well maintained. I'd absolutely recommend thing place to a friend

Michael M. 
Rating:
5.0

Parts R Us is always convenient and has a friendly, helpful staff.

Ryan D. 
Rating:
5.0

Customer did not leave a comment.

Mark S. 
Rating:
5.0

I was very impressed with the cleanliness and condition of the vehicle.

Ryan D. 
Rating:
5.0

Very well, good price

Tyus G. 
Rating:
5.0

Customer did not leave a comment.

BENJAMIN P. 
Rating:
5.0

I feel this was a very pleasant experience and will definitely use them again, and or refer others. Thank you again for the good service .

Terry K. 
Rating:
5.0

The service with both the counter and service personnel were extremely courteous and felt like it was on a personal level. 😊

Keith W. 
Rating:
5.0

Customer did not leave a comment.

Joyce O. 
Rating:
4.0

The owner is what makes this location above average. He was very helpful and easy to work with. He was full of good advice and double checked the trailer hitch connections and confirmed all superficial scratched wire pre-existing.

William B. 
Rating:
5.0

Customer did not leave a comment.

diane P. 
Rating:
3.0

They charged me a $25.00 fee to unhook the car trailer from the Uhaul truck.

WENDY G. 
Rating:
5.0

My pickup spot and their employees were great.. but uhauls trucks suspensions is absolutely terrible and felt like it would explode going over bumps you'd wouldn't even feel in a car. Trucks steering wheel was off alignment which made driving it a hassle. Also uhual notified me (16 hours before pickup) that I would have to drive 2 hours to get my uhaul from a different location that I originally had reserved it for and all they did was give me miles to cover that... after 3 phone calls with them...not happy with uhaul.

Justin H. 
Rating:
3.0

Better communication.

JACK S. 
Rating:
5.0

no improvement as long as everyone can use the mobil application, I was not ready for the trailer not having a jack to hook up and un hook

Gary M. 
Rating:
5.0

Customer did not leave a comment.

Charito S. 
Rating:
5.0

We were glad to have a destination close to our drop off.

MIchael D. 
Rating:
5.0

The staff at this facility was cordial and professional. No problems or hidden fees. Great job.

Frank J. 
Rating:
3.0

Customer did not leave a comment.

Betnie P. 
Rating:
3.0

Quick and easy location to drop off. Staff was polite and friendly.

Jason B. 
Rating:
5.0

Customer did not leave a comment.

Alex K. 
Rating:
5.0

The agent, Jessica, was very helpful and efficient in assisting the rental. No problems at all and everything went very smoothly.

NICK D. 
Rating:
5.0

Customer did not leave a comment.

Aaron S. 
Rating:
5.0

The entire process was smooth, quick and convenient.

William C. 
Rating:
5.0

Very good customer service!

DALE P. 
Rating:
5.0

Customer did not leave a comment.

Juerg L. 
Rating:
5.0

Customer did not leave a comment.

Richard W. 
Rating:
5.0

Customer did not leave a comment.

Valery B. 
Rating:
5.0

Put cruise control in your 10 ft trucks. You might consider longer tire tie downs on you auto haulers. The Jeep Wrangler I was picking up had 33” tire and I was barely able to hook the wraps around the tire. Thankfully I had brought my own tie downs with me. Just something to think about. Thank you for an otherwise good trip.

Dan K. 
Rating:
5.0

Customer did not leave a comment.

joshua H. 
Rating:
5.0

Customer did not leave a comment.

Karl B. 
Rating:
5.0

Customer did not leave a comment.

Kerry B. 
Rating:
4.0

Customer did not leave a comment.

Ben W. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
4.0

Customer did not leave a comment.

Roger N. 
Rating:
1.0

Don't overcharge people

WILLIAM M. 
Rating:
3.0

Customer did not leave a comment.

Jillian G. 
Rating:
5.0

Customer did not leave a comment.

Elaine B. 
Rating:
4.0

I cant believe after even putting more gas into the tank then what was there originally you couldn't over look 2 measly miles. That's stupid and a waste of my money. I may have like the person who took care of me at the location. But I dont think ill ever deal with uhal again unless I absolutely need to. 2 miles and you still charge me i should be charging you guys for the extra gas then at you stupid 3.30 rate you guys charge as my convenience fee. How dare you!!

Steven L. 
Rating:
3.0

Customer did not leave a comment.

Michael R. 
Rating:
4.0

Customer did not leave a comment.

Dennis F. 
Rating:
4.0

There was no problems specific to this location. I took issue with your booking process and app functionality. 1) if you require me to login to the app, I shouldn't need to re-enter all my info. 2) when using the map function to search for a drop off location once an area has been "searched" you can't move the focus of the map and search the new area for locations. 3) I changed my pickup/dropoff over the phone, the female was very helpful and nice, but the dropoff location that she gave ended up being different then the one on my contract. So instead of dropping of 5 mins from home, I have to drive another 20 mins to a different location. Why? 4) stop nickel and diming your customers. It makes things difficult when receiving quotes and annoying when I think I'm going to pay $150 and end up at $220. 5) lastly, fix your app, it's slow, and buggy. Again, all of your employees were a wonderful help, it's your business model/eservices that I take issue with.

Daniel W. 
Rating:
5.0

Customer did not leave a comment.

Thomas D. 
Rating:
3.0

Customer did not leave a comment.

David M. 
Rating:
1.0

I used the smaller truck for 19. 95 and I was told I would be charged that plus mileage. I was told my card didn't go through she would call me with the price I was charged. She never called me. I was charged for the larger truck 29.95 plus mileage. I only used the truck locally and and only had it for 1-1/2 hour. And I was charged 41.98. I was lied to about the price of the truck rate.

Robert M. 
Rating:
5.0

The couple who helped me with the rental were the coolest people ever. They talked me through every single detail including the online reservation, the hitch and the return.

LORNA H. 
Rating:
5.0

Great U-hual representative!

JEREMY B. 
Rating:
5.0

This is not a complaint about the location but about U-Haul. Pick up location was changed the day before scheduled pick up. The new location was 20.1 miles out of my way. No mileage adjustment was made to the reservation. So, I ended up over on mileage and had to pay the difference.

Timothy H. 
Rating:
1.0

Had to change pick up location almost had to pay additional fees on a rental car and had to walk back to pick up my car.

Lisa H. 
Rating:
4.0

Customer did not leave a comment.

JAY C. 
Rating:
5.0

Customer did not leave a comment.

Stephanie H. 
Rating:
5.0

Customer did not leave a comment.

Charles K. 
Rating:
5.0

The online reservation process was terrible. I was sent a confirmation saying I was all set, but I found out I wasn't when I went to pick up the truck. I had no code for the lock box because I had not been directed to complete more information. It took me well over an hour to get the truck because I had to wait for the establishment to open. You really need a much more user friendly online registration.

PeggyAnn C. 
No reviews have been submitted for this location.

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