Customer Reviews for Pego Self Storage
(U-Haul Neighborhood Dealer)

145 reviews

11951 State Hwy 198   Mabank, TX 75156

(903) 880-0264

Location Hours

  • Mon-Fri: 9 am - 4:30 pm
  • Sat: 9 am - 1:30 pm
  • Sun: Closed

Services at this Location:

Contact Us

(903) 880-0264

11951 State Hwy 198
Mabank, TX 75156

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 4:30 pm
  • Sat: 9 am - 1:30 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Leslie C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Steven C. 
Rating:
4.0

Google maps sent us to the wrong location. This needs to be corrected.

Roger H. 
Rating:
5.0

Customer did not leave a comment.

Izaac C.  |  Overall Experience 
Rating:
5.0

Great experience with Pego and the beautiful lady whom assisted me.

Keith N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

teresa c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

teresa C. 
Rating:
2.0

They were not expecting me and they're not a full service location. U-Haul says that's Mabank when it's actually Enchanted Oaks. There are more full service locations north in actual Mabank. The young lady was very friendly and helpful.

PAULA B. 
Rating:
5.0

The service was a 10 -plus I would recommend it to anyone at any time. Thank you PEGO

Linda M.  |  Overall Experience 
Rating:
5.0

I am on social security and they worked with me on my date that I got my check, that was really nice and never had to pay a late fee because of my check. They really do help you so everything goes smoothly. The storage building was clean and the right size I needed. Very nice people and place was clean, I like that. So I think this storage building is awesome and I would recommend it to anyone.

Mary H.  |  Overall Experience 
Rating:
5.0

Everyone was friendly except the girl that closed my account out. Her welcome was nice til I said I was moving out. It says Jamie on my receipt. She got an attitude for asking questions about if I couldn’t remove everything. Said its my responsibility to get rid of my “junk.” Thought her delivery could have been better. Everyone else has always been nice. I would still recommend.

VIKKI B.  |  Overall Experience 
Rating:
5.0

Include the appliance dolly I ordered and paid for

Christopher H. 
Rating:
3.0

Customer did not leave a comment.

Michael A. 
Rating:
1.0

They didn't realize I placed an advanced order until when I got there. The directions for the location are wrong, taking you about 20+ minutes in the opposite direction. Only one dolly out of the 3 that I ordered in advance were there.

Meghan H. 
Rating:
5.0

Used this storage unit for almost 2 years. Never had any issues.

Jacobsen N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Billy W.  |  Overall Experience 
Rating:
5.0

Good facility & site manager very helpful & professional

KEITH A.  |  Overall Experience 
Rating:
5.0

Very nice, clean storage facility. I rented 3 storages for almost 4@goldenOaks260 years, and never had a problem with anything there. It's secure for your things, and very nice people that respond quickly to your calls and questions. I would use Pego again in the future if I need storage again.

Sharon W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Samuel R. 
Rating:
5.0

Best prices anywhere that around.

Janet C.  |  Overall Experience 
Rating:
4.0

this location does not rent but was open for return on sunday.

Jonathan Wayne B. 
Rating:
5.0

They we’re always very helpful.

Tempie B.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

BETTY H. 
Rating:
5.0

Jamie was a great help with all aspects of my rental transaction. she is s great team member for you. claude melton

Claudis M.  |  Overall Experience 
Rating:
5.0

Jamie and Mark are fabulous. I appreciate all their help and flexibility, and friendliness and kindness. I highly recommend this facility, I've used it twice and have nothing but great things to say about them.

Staci S.  |  Overall Experience 
Rating:
5.0

Have married woman working, this ring less beauty still has my mind.

Keith N. 
Rating:
3.0

I am less than pleased with our experience when we picked up this truck. We scheduled to pick up the truck at Taylor Auto Repair and made the reservation online. However, when we arrived at this location, no one was there and the business was closed on Saturdays. Why would your system allow us to schedule it there when the business is closed!! This was very frustrating and required us to scramble to find another place that had a truck to rent. There are no that many places in this part of Texas and it was very upsetting when we needed the truck that very day. I would hope that U-Haul would refund all or part of our expenses due to the fact that this was not handled properly at all and we were stressed in trying to locate another truck. Thankfully Pego Self Storage was able to help us and provided a truck. The truck was not in the best of shape and my husband was concerned with driving it. But we were able to move what we needed to move back to Dallas anyway. We will not be utilizing U-Haul again if we can avoid it.. This glitch should not have happened and your system should have caught this when we scheduled the pickup. I hope you will fix this for future customers.

Mary G. 
Rating:
5.0

Customer did not leave a comment.

Cecilia B. 
Rating:
5.0

Customer did not leave a comment.

Risa J. 
Rating:
4.0

Customer did not leave a comment.

JOSEPH S. 
Rating:
5.0

Customer did not leave a comment.

Donald P. 
Rating:
5.0

Truck was available when I needed it.

Brent S. 
Rating:
5.0

Very courteous and willing to help. I am pleased with my services that I received my from this location.

Angie S. 
Rating:
5.0

Customer did not leave a comment.

SHAWN T. 
Rating:
5.0

Customer did not leave a comment.

Pam H. 
Rating:
5.0

Customer did not leave a comment.

Rabih A. 
Rating:
5.0

Customer did not leave a comment.

John J. 
Rating:
5.0

Everything was perfect

Patrick G. 
Rating:
5.0

Super easy from reserving to drop off. Great people at Pego made it quick.

Jack F. 
Rating:
3.0

the rental did not refund any unused extra days. the web site did not say the extra days were "non-refundable", so I feel you stole that money - not a good customer policy.

James L. 
Rating:
3.0

The truck I rented the A/c was low on Freon or something while driving the a/c kept cutting out and it would get hot inside

Charles C. 
Rating:
5.0

Customer did not leave a comment.

TERRIE H. 
Rating:
5.0

Jayme was so helpful when returning the truck & renting a storage unit. Will use this location if the need arises in the future.

Stuart S. 
Rating:
4.0

Customer did not leave a comment.

Billy B. 
Rating:
5.0

Customer did not leave a comment.

teresa C. 
Rating:
5.0

Customer did not leave a comment.

Bobby B. 
Rating:
5.0

Quick and easy. Couldn't be happier

James M. 
Rating:
4.0

Customer did not leave a comment.

BRYAN S. 
Rating:
5.0

There's nothing to improve. It's a good place to rent from

kathy C. 
Rating:
4.0

Very nice staff. Helpful.

Brent S. 
Rating:
5.0

Great job as usual!

steven A. 
Rating:
4.0

Customer did not leave a comment.

Barry D. 
Rating:
4.0

Customer did not leave a comment.

Gerald S. 
Rating:
3.0

I need someone to call me. The last 2 times I rented a truck have been horrible 214-876-0406 Thank you

Vicki H. 
Rating:
3.0

The online process did not work well, My truck was confirmed online but was not there for pick up. Our original pick up location was NineLiquor store in Caney City texas... they did not reserve our 20 ft. truck I prepaid for and so I was sent to an alternate location and had to settle for a 15ft. truck that wasn't big enough. I am still trying to get reimbursed the difference in cost.

Victor W. 
Rating:
4.0

Customer did not leave a comment.

Jeanne J. 
Rating:
5.0

Customer did not leave a comment.

tim F. 
Rating:
5.0

Service was good and friendly.

Ray S. 
Rating:
4.0

Customer did not leave a comment.

JEFF A. 
Rating:
5.0

This was a flawless experience. Truck was ready for pickup as scheduled and customer service was great! I would highly recommend this location.

Linda S. 
Rating:
4.0

Customer did not leave a comment.

David J. 
Rating:
1.0

They were not open the hours they said. There was multiple people trying to return and no one was there. We were piled up in a tiny parking lot nearly into the highway. When the girl finally arrived she approched my car and said when i open the gate you pull in....or are you waiting on someone? I said "you". She said to me "you can lose the attitude." I ask her "or what? You wont return my uhaul." She said or you can get off my property. I then said to her you ask me a question and i gave you a answer. Then she walked off. I waited in the car, my husband returned the uhaul and according to the employee our paperwork was wrong and we did not get our full deposit back. I would definitely not recommend the return location to anyone. There unprofessional, rude and tried to be confrontational.

Richard H. 
Rating:
5.0

Customer did not leave a comment.

Rating:
5.0

Customer did not leave a comment.

DAVID S. 
Rating:
5.0

Customer did not leave a comment.

Janel R. 
Rating:
4.0

Customer did not leave a comment.

RON G. 
Rating:
5.0

Very helpful and friendly

BILL S. 
Rating:
5.0

Customer did not leave a comment.

PAM R. 
Rating:
5.0

Easy drop off.

David T. 
Rating:
5.0

Customer did not leave a comment.

John L. 
Rating:
4.0

Customer did not leave a comment.

Treasa C. C. 
Rating:
5.0

Thanks!

D.E. B. 
Rating:
5.0

Customer did not leave a comment.

Amanda H. 
Rating:
5.0

Customer did not leave a comment.

Kim B. 
Rating:
5.0

Customer did not leave a comment.

kirsten S. 
Rating:
4.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Nice place

Lawrence G. 
Rating:
4.0

The lady was very helpful even though she was new.

RICKY K. 
Rating:
5.0

Good experience wonderful customer service will definitely be back again

LAWRANCE J. 
Rating:
4.0

Customer did not leave a comment.

Patricia R. 
Rating:
3.0

Very good experience

Brent S. 
Rating:
5.0

Mark and his team at Pego's are friendly and very accommodating. Great place to do business with.

Kirk K. 
Rating:
5.0

Everything was perfect.... Worked with Me with expertise and I will go back.......

JERRYDON M. 
Rating:
5.0

Good Service Completely satified

emmel D. 
Rating:
2.0

Shani had an attitude with me at pick up and drop off. Not professional and I will not use this location again. I have had wonderful experiences at other Uhaul dealers so I know she is the exception and not the rule. Uhaul is great but this location only cares about $$ and the customer is treated like an inconvenience. There are several other dealers in the area, I suggest you use them instead.

James D. 
Rating:
5.0

Wonderful people

Lawrence G. 
Rating:
5.0

Shani was very knowledgeable and helpful.

clyde H. 
Rating:
3.0

Make sure the lights work

James M. 
Rating:
5.0

Excellent employee very helpful this has been a great experience.

Lawrence G. 
Rating:
5.0

Customer did not leave a comment.

Jo M. 
Rating:
5.0

Customer did not leave a comment.

David C. 
Rating:
5.0

Customer did not leave a comment.

Agustin G. 
Rating:
5.0

Customer did not leave a comment.

micki M. 
Rating:
5.0

The young lady there was exceptional. I think her name was aliceca. She was so helpful

MIKE S. 
Rating:
5.0

Excellent customer service & overall experience.

Keith G. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
3.0

Customer did not leave a comment.

tonya D. 
Rating:
5.0

Customer did not leave a comment.

Angela P. 
Rating:
4.0

Customer did not leave a comment.

Rickey K. 
Rating:
5.0

Customer did not leave a comment.

Lyndy M. 
Rating:
3.0

Van was comfortable, clean and easy to drive. Service people on the phone and in person were easy to work with and helpful.

TRINA K. 
Rating:
4.0

Customer did not leave a comment.

david S. 
Rating:
5.0

The young lady that waited on me and rented me the truck was wonderful. Very accomondating. She is an asset to your company

MIKE S. 
Rating:
4.0

Customer did not leave a comment.

Jerry B. 
Rating:
5.0

Customer did not leave a comment.

CLIFF H. 
Rating:
4.0

Customer did not leave a comment.

James L. 
Rating:
3.0

Due to vehicle and trailer problems, I could not make it to the dealer before closing time, so I had to unload my vehicle from the trailer by myself. The dealer could not accommodate me.

ALAN G. 
Rating:
5.0

Customer did not leave a comment.

Jo M. 
Rating:
5.0

regular renter!

LABARBARA B. 
Rating:
5.0

Very smooth return with great staff at this location. Great experience.

LAWRENCE G. 
Rating:
5.0

Customer did not leave a comment.

GEORGE Z. 
Rating:
5.0

Customer did not leave a comment.

RON J. 
Rating:
5.0

Shani at Pego Storage provided exceptional customer service. She was very helpful, knowledgable, efficient and friendly.

Charles D. 
Rating:
5.0

Everything went great. Just about a brand new truck.

PATRICIA F. 
Rating:
4.0

The gentleman at Payne Springs was very helpful. The original reservation was a total disaster. When I showed up no truck was available and I had to drive one hour out of the way to get a truck. Either the Athens store screwed up or U-Haul, but it was a terrible experience for me.

JAMES E. 
No reviews have been submitted for this location.

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