I rented truck that was suppose to have a ramp with it. I called to upgrade the truck to the next size to make sure and the person assured me that it did have a ramp on the current truck I rented. When I got there to pick up the truck there was no ramp and no utility dolly I also ordered and paid for. Not sure where the communication issue happened but it was a little frustrating trying to move by myself without the equipment needed.Devin H.
Customer Reviews for Pelham Road Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very helpful staff and good use of technology to ease the process.Peter B.
Customer did not leave a comment.ellis E.
Everything was goodestrella S.
Customer did not leave a comment.Rick S.
Way too expensive. I have never heard of a U-Haul that cannot go one way.John H.
Customer did not leave a comment.GREG R.
My location was changed last minute and I would like UHaul to honor the 50.00 guarantee. I have had a difficult time with customer service. The place I rented from is third party and could not help with this issue.Arlene W.
Customer did not leave a comment.Brigette F.
Don't auto select things on the website. I missed it and caused a delay me getting my truck bc I had to have the rental changed to eliminate the things I didn't need. I then had to help the girl working carry everything back so she could get off work. If I had not showed up when I did I would have been stuck with 20 moving pads and a dolly I didn't want.KIMBERLY C.
Customer did not leave a comment.Geraldine R.
This was one of the worst rental experiences I have ever had. My reservation was canceled for an unknown reason. I was then told no equipment was available. I was finally sent somewhere to pick one up and was told it would be TruckShare but the app couldn't locate my reservation. Finally went inside and the rep was able to rent to truck but couldn't find my preferred drop off location so just randomly picked one. When dropping off truck the Uhaul app picture function didn't work. On top of all these problems I called customer service in between each problem and had hold times that varied from 10 mins to 29 mins. Over all one of the most stressful and worst experiences I have ever had. These comments are about Uhaul and not the rental facility.TRAVIS D.
If a customer orders the pads and a dolly they should already be put in the back of the truck. I didn't pick them up and didn't know that they weren't there until I left. I was charged for them even though I didn't pick them up.Angela H.
Customer did not leave a comment.Alexis S.
Donna was great. Previous client had not returned items I had reserved. She did the best she could to accommodate my rental experience.Kirsten M.
A pleasure to work with.Thomas K.
This was the best rental transaction I have had with U-Haul due to the Pelham storage unit staff.Trevor S.
Customer did not leave a comment.Dennis K.
The folks at Pelham Rd Storage have been so helpful. I recommend them highly.Mark F.
My experience was excellent!!!Carolyn J.
Donna at the counter was extremely nice. I have rented from U-Haul in the past from other U-Haul locations, while they friendly staff, they were just going through the motions. Donna put on a friendly face and made the experience more than just a transaction.Daniel R.
Customer did not leave a comment.Ivan V.
Customer did not leave a comment.Peter F.
You need to make sure the staff weeps out the trucks before we pick them up. And if people are going to ruin the experience with smoking in the trucks, they need to know like a hotel, they are going to pay a stiff penalty if they do. Also this location does not do a walk around before or after drop off. That makes me uneasy from using this location again.Joe D.
Customer did not leave a comment.Juan A.
The lady at the desk was fantasticADAM B.
Customer did not leave a comment.Brian C.
Back had red mud all in it, but nothing a quick mopping couldn't fix.alex B.
Customer did not leave a comment.Abraham G.
Ryan is always great to work with. He is always doing his best to provide top quality services to his customers, and is always friendly and patient!Kenneth M.
Excellent service.GREGORY M.
Customer did not leave a comment.Stephanie C.
THERE ISN'T ANYTHING ELSE FOR ME TO SAY, EVERYTHING WAS A OK. RYAN DID A EXCELLENT JOB.Joseph C.
Customer did not leave a comment.Marvin L.
Vehicle was very dirty when I wiped down the steering wheel, door handles and other controls. Not good when trying to reduce COVID spread.Jeffrey S.
Customer did not leave a comment.scott J.
Customer did not leave a comment.Christi S.
Customer did not leave a comment.alicia P.
Customer did not leave a comment.Daniel S.
Thank you for lessening the stress of my move. It was so easy to use my phone to lick up and drop off.ERIN F.
The person at the u-haul in Greenville SC is not employed by u-haul and could have cared less about us as he checked us in. This is the second rental in the last couple of months as my family was cleaning out my Daddy's home as he passed away December 28, 2019. I rented the trucks to bring furniture, etc that I was receiving from his estate. The agent in charge on Friday did not bother to look at the condition of the truck with us. He loaded up the blankets we rented, shut the back end and walked away. We had been told to turn the truck in in our hometown by Sunday 12/13/2020 by 4 pm. When we filled up the truck and went to turn in the truck about 3:30 pm today and was informed that we were late and owed an additional $59 because the agent in Greenville SC put in a completely different turn in time. If I had known how this rental was going to turn out and how were going to be treated, I would have chosen the last place we used, even though it would have meant more time and mileage to get there. This was a very emotional time for me and my husband and to have been treated this way was inexcusable and ended up costing me more money than I had budgeted for. I am extremely upset with this experience.David T.
Ensure that trucks are clean inside and out as well as perform a walk around with the customer. Not just point them to a truck on the lotZachery A.
A dirty face mask was left in the rental truck. Not sure the staff looked at the trick before giving it to me.Timothy T.
Customer did not leave a comment.Adam W.
Customer did not leave a comment.Destiny C.
Ryan was amazing! He was friendly and very helpful. I would definitely use this location again.Scott A.
Customer did not leave a comment.FRANK G.
No problems. Great service & staff.Harry B.
Customer did not leave a comment.ken M.
Great customer service and easy pick up. The employee also followed procedures related to covid.Frederic V.
Customer did not leave a comment.Kenneth M.
Very professional and easy to work with. People were great!frank H.
Customer did not leave a comment.LYNDA V.
Customer did not leave a comment.Santiago L.
Customer did not leave a comment.Coleman E.
Customer did not leave a comment.Matthew M.
Customer did not leave a comment.Kevin T.
Customer did not leave a comment.Jessica K.
I reserved the same truck at another location a week prior to my move (East Greenville Uhaul) and they called me the nigjt before my move and said the could not provide the truck for me. Inhad to scramble and book another triluck at this locationWilliam P.
Customer did not leave a comment.Kendra Y.
Everything was excellent .frank H.
Customer did not leave a comment.Ethan M.
The young lady was a great person and very experienced helpVincent C.
Customer did not leave a comment.Greg L.
Customer did not leave a comment.mary P.
Keep your trucks clean , especially in this environment !thomas C.
Customer did not leave a comment.Sean S.
Always the best here!!Heather C.
Customer did not leave a comment.Mary Kay H.
Customer did not leave a comment.Kevin W.
Customer did not leave a comment.Mark B.
Customer did not leave a comment.fernando V.
Customer did not leave a comment.Michael B.
Customer did not leave a comment.Aaron H.
Customer did not leave a comment.Lloyd N.
The gas tank was below half full when I received it and the back of the truck was dirty.John E.
Easy return service online for after hours!Amy C.