Customer Reviews for Peninsula Appliances
(U-Haul Neighborhood Dealer)

148 reviews

2845 Hwy #6   Lions Head, ON N0H1W0

(519) 793-3598

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(519) 793-3598

2845 Hwy #6
Lions Head, ON N0H1W0

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

Robert S. 
Rating:
4.0

This was found after I had pre-booked a trailer for pick-up in Owen Sound, after arrival I was informed they didn't have one for me, but suggested a 4 hour round trip to Wasaga Beach to get another one. The Ferndale location was excellent but there is definitely a problem when an advanced booking is not available for pick-up!

DAN U. 
Rating:
3.0

A guaranteed truck availability doesn't mean anything to Uhaul. The local operators are not responsible for supply, I was not the only one sent to this location to not have the proper sized truck available as ordered weeks in advance. This is the third time uhaul has done this to me.. As a remote location, there are not many options, but it always seems to add hours to the move process.

Phil L. 
Rating:
5.0

Great staff! Clean comfortable truck! Easy arrangement!! Much appreciated!

Carla W. 
Rating:
1.0

My rate is not for this rental location, but for the poor service of U-haul for my trailer rental. I booked few months ago a trailer in Port Elgin (Ontario)the 4th of august. The day before, i received a SMS saying that i had to go to Owen Sound to pick up my trailer. When i arrived in Owen Sound, there were no trailer. The garage owner phoned you to receive another pick-up at...1hour from ther, in Lions Head. I lost 3 hours in totally to pick up a trailer that was initially booked at 5 minutes from where i was. I phoned to the customer service to explain that was inacceptable to be treated like that, but the employee didn't excuse for it and didn't understand my point of view. "It's a non sense", that all what i received like answer. Conclusion: very poor service. Christophe Vienne

CHRISTOPHE V. 
Rating:
5.0

Sadly, the friendliness and kindness of the service at this location was starkly over-shadowed by the cost of a basic 1 day 15ft truck rental. $0.89/km rate that I asked for leniency on from both the rental location and Uhaul Head Office was ignored. $529.00 plus $130.00 for fuel for 400km over 8hrs. Double the cost from only 2 months ago. Shame on you Uhaul. You just lost a very loyal regular customer.

Jason B. 
Rating:
5.0

Customer did not leave a comment.

DONALDFREEMAN S. 
Rating:
5.0

Customer did not leave a comment.

Paul H. 
Rating:
5.0

I've rented UHaul many time all over Ontario, these guys service was above and beyond anyone expectations. Great job and thank you for the excellent services.

Roch P. 
Rating:
1.0

It would help if the truck had brakes so i wold be able to return it rather than nearly be killed and have to change all my plans.

BRIAN P. 
Rating:
5.0

Customer did not leave a comment.

William F. 
Rating:
3.0

I always go over mileage

PETERJ G. 
Rating:
4.0

Dropped off vehicle after hours so no contact with employees was made and did not see inside the business. Dropoff process was clear and straightforward with the app.

Matt M. 
Rating:
5.0

The gentlemen that assisted me with my trailer was professional and helpful. I would go back there again.

Jeffrey M. 
Rating:
3.0

Customer did not leave a comment.

ZHIGANG X. 
Rating:
5.0

Customer did not leave a comment.

Grahm B. 
Rating:
5.0

Excellent customer service.

Melton M. 
Rating:
5.0

Customer did not leave a comment.

REMOERNESTO V. 
Rating:
5.0

Customer did not leave a comment.

Denise D. 
Rating:
4.0

Customer did not leave a comment.

Steve D. 
Rating:
5.0

Only issue was getting the U-Haul app (iOS) to recognize my location. Once that was working the return went well. I confirmed the next day with the agent to make sure everything was complete so she confirmed the return as complete

Andrew M. 
Rating:
3.0

Uhaul was to call me 48 hours. In advance of my trailer pick up. They did NOT. I had to call UHaul

Herbert H. 
Rating:
5.0

The reservation didn't actually assign a trailer to me but thankfully they had a trailer available. Otherwise, all good.

STUARTF S. 
Rating:
5.0

Continue as is 👍🏻

Cynthia R. 
Rating:
3.0

When I reserve a 26ft truck I expect 26 ft truck when I show up. Instead of making one trip to finish my move, it took three trips in a smaller truck and was forced to pay far more mileage than I should have and got no rate break. I've rented a uhaul twice in the past six months and both times, I got stuck with a smaller truck than I reserved.

RANDOLPHJ W. 
Rating:
3.0

We were disappointed that we were not able to get the truck we actually ordered at the location, instead had to use a smaller truck which impacted our move.

sarah H. 
Rating:
5.0

Always very helpful!

Marty R. 
Rating:
5.0

Customer did not leave a comment.

glenn M. 
Rating:
5.0

Customer did not leave a comment.

Larry F. 
Rating:
1.0

Service was good vechile ,was clean and in good shape. But was not advised about mileage . Was just told not to worry about mileage . Was not given any free mileage which any other company I have rented from always gives .I have never been charged mileage before and this one was off the wall expensive for a Day rental.

Cindy C. 
Rating:
5.0

Awesome agent no issues at all

ann B. 
Rating:
4.0

Customer did not leave a comment.

Laurie C. 
Rating:
5.0

Customer did not leave a comment.

Lawrence F. 
Rating:
4.0

Customer did not leave a comment.

Hassan M. 
Rating:
5.0

Sales lady was great.

Annette V. 
Rating:
5.0

Customer did not leave a comment.

Nick G. 
Rating:
5.0

Customer did not leave a comment.

melanie N. 
Rating:
5.0

Amanda at Peninsula Appliance was very professional and cooperative.

RICARDO R. 
Rating:
5.0

Customer did not leave a comment.

Gary T. 
Rating:
5.0

It was a great experience

MICHAELJ F. 
Rating:
5.0

Customer did not leave a comment.

DAN W. 
Rating:
5.0

This rental was awesome! But your customer service above your dealers suck. The last trailer I rented from port elgin dec 2019 Had no brakes the dealer agent and area manager argued that these trailer have no brakes. I asked verbally and on the phone to customer service to contact on the needs and fixes to that trailer. NO RESPONSE FROM U-haul at all. This trailer was used from port elgin to Scarborough WITH NO BRAKES in the rain and during rush hour. And still NO RESPONSE from u/haul. Customer service sucks. Will probably has no RESPONSE from this either.

Bill M. 
Rating:
5.0

Fantastic experience! Thank you!

Janice J. 
Rating:
5.0

Customer did not leave a comment.

Bruce D. 
Rating:
5.0

Customer did not leave a comment.

denise T. 
Rating:
5.0

Customer did not leave a comment.

Mary S. 
Rating:
4.0

Dropped off trailer after hours. Everything went well!!

Ron Z. 
Rating:
5.0

Customer did not leave a comment.

Andy E. 
Rating:
5.0

Carmen is tops. Excellent service. Highly recommend using his service anyone.

LAURIE M. 
Rating:
5.0

Carmen and Tina at Peninsula Appliance were friendly and helpful. They made it very easy to use the Uhaul service. The truck was clean and we were very happy with the experience.

sharon M. 
Rating:
5.0

Customer did not leave a comment.

CARLTON B. 
Rating:
5.0

No complaints. These guys are great.

CARLTON B. 
Rating:
5.0

Customer did not leave a comment.

Janice D. 
Rating:
4.0

The openings on the tie down bars are too small for anything but string and twine. There are no tie down bars near ceiling of trailer, making it difficult to secure taller items.

ron C. 
Rating:
5.0

Customer did not leave a comment.

Steve T. 
Rating:
5.0

Customer did not leave a comment.

Isaac P. 
Rating:
5.0

Customer did not leave a comment.

John H. 
Rating:
5.0

Customer did not leave a comment.

Carlton B. 
Rating:
3.0

There was no one there so we locked up the truck and dropped the key in the lock box

John H. 
Rating:
3.0

Honor your bookings. Moving is stressful enough without being sent two hours in the wrong direction to pick up a trailer that was booked a month in advance. This is unacceptable.

JULIE W. 
Rating:
5.0

Customer did not leave a comment.

doug R. 
Rating:
5.0

Customer did not leave a comment.

David L. 
Rating:
5.0

Customer did not leave a comment.

Paul B. 
Rating:
4.0

The owner/operator came in after hours to accommodate our emergency rental needs. Thanks!

sarah R. 
Rating:
5.0

The woman working here is absolutely amazing.

Toni T. 
Rating:
3.0

Customer did not leave a comment.

Allan C. 
Rating:
5.0

Customer did not leave a comment.

Joe R. 
Rating:
4.0

Customer did not leave a comment.

jim D. 
Rating:
4.0

Customer did not leave a comment.

JAYME H. 
Rating:
5.0

Customer did not leave a comment.

Carlton B. 
Rating:
4.0

Customer did not leave a comment.

Michael H. 
Rating:
5.0

Customer did not leave a comment.

craig T. 
Rating:
3.0

Had reserved blankets to cover furniture when I arrived they did not have it and the glass in my china cabinet was in a thousand pieces. Not happy. Never again/

margerat P. 
Rating:
5.0

It would be nice if there was a way of pulling a vehicle on the car hauler. The brakes were stuck and gettiing the little car both on and off took a long time.

carl B. 
Rating:
5.0

Rent vehicles with full tank.

sharon C. 
Rating:
5.0

Carmen was very nice and got us on our way with the truck in great time. Very convenient location to pickup a truck if you're headed up the peninsula for a move.

robert W. 
Rating:
5.0

Customer did not leave a comment.

robert S. 
Rating:
5.0

Customer did not leave a comment.

Douglas R. 
Rating:
5.0

Customer did not leave a comment.

John G. 
Rating:
4.0

Customer did not leave a comment.

jim D. 
Rating:
5.0

Owner went out of his way to get us on our way

leo G. 
Rating:
5.0

Customer did not leave a comment.

Pete L. 
Rating:
5.0

Excellent service!

margarethe V. 
Rating:
4.0

Customer did not leave a comment.

brad R. 
Rating:
5.0

Excellent customer service!! Thanks soo much!

STACY A. 
Rating:
5.0

Customer did not leave a comment.

David D. 
Rating:
5.0

We found both these locations excellent and pleasant staff to with !!!

Rating:
5.0

keep up the great customer service at the location

Don H. 
Rating:
4.0

Ordered a 6x12 trailer. This should have a jack. This is a real issue.

Ron K. 
Rating:
3.0

Customer did not leave a comment.

Isaac P. 
Rating:
5.0

Customer did not leave a comment.

Pam B. 
Rating:
5.0

Customer did not leave a comment.

Joe G. 
Rating:
5.0

get them to verify the equipment is on site before doing booking... got a call after the booking and after making other arrangments to find out they actually did not have what I reserved. They actually said I needed to go to another city about 45 min away and then be resposible to bring it back too....NOT....moving distance 5km...pick up equipment distance 50km-one way

Don H. 
Rating:
5.0

Customer did not leave a comment.

larry C. 
Rating:
4.0

It was great to have this location available in the northern Bruce Penninsula when we needed it. Accommodating company to deal with, very helpful, but check the hours first. Not the longer hours that bigger locations have. We will use them again.

Marg V. 
Rating:
5.0

Customer did not leave a comment.

doug R. 
Rating:
1.0

Customer did not leave a comment.

david H. 
Rating:
5.0

Customer did not leave a comment.

Robert B. 
Rating:
3.0

Great customer service from the rep. ‘Tina'

ross K. 
Rating:
4.0

Customer did not leave a comment.

Mahendra S. 
No reviews have been submitted for this location.

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