Customer Reviews for Perfect Shine Car Care
(U-Haul Neighborhood Dealer)

Rating:

3.0

Didnt have a problem with the location but uhauls system is absolutely horrible

Rating:

2.0

There was no rep present when I arrived at location, I had to call. Then when I dropped the trailer off on time no one was there either and no one answered the phone. A few days later I get an email saying basically that I still had the trailer which I had to call a number and explain that I didn’t. I didn’t get a receipt until two weeks later.

Rating:

1.0

I would recommend employees actually show up to the location when it opens

Rating:

1.0

No one was there during their ‘open’ hours and took them over a week to check our truck in.

Rating:

2.0

Was not greeted and the guy Was laying on a couch and the building smelled weird! Guy just took keys and layed back down said your hood I’ll check it in later!

Rating:

4.0

Got there early and the rep was friendly and got me taken care of with no issues

Rating:

3.0

Closed at 5pm car cleaning business.

Rating:

1.0

There were cigarette butts in the truck and some jelly like substance in the cup holder. The truck was filthy inside and out. No one was there to check in with and it was during regular hours so couldn’t do the mobile check in. My signature was forged on the rental contract. I never signed anything or even got to take pictures / report damage. The engine light turned on within 10 minutes of leaving which isn’t a coincidence. The truck sounded terrible. I’m shocked I actually made it to my destination.

Rating:

2.0

The location looked as if it was a defunct and shady business. I was not sure where to park and was afraid that I would get screws or nails in my personal vehicle. I was able to remotely turn in my rental though.

Rating:

3.0

Only average because they didn't have regular hours to be there, but we did ok with the dropoff.

Rating:

5.0

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Rating:

1.0

They over charged me over a month later for my rental. I drove local 14 miles & they charged me for 140 miles!

Rating:

3.0

Again the experience wasn’t horrible. Just preoccupied customer service. I didn’t really know what to do with the truck when I dropped it off. Ended up getting charged for a cleaning fee. It wasn’t that bad When I got it so I didn’t say much about it, but I did not make the truck any worse than it was when we got it. Actually I turned it in better than I got it cause, again, I was given a truck that wasn’t ready. Next time I’m writing everything down to the T. And kind of weary about ever renting U-haul again. When I called to make sure I was squared away When I dropped the truck off (because where I dropped it if wasn’t helpful) the phone call was pleasant and the lady on the phone was very helpful and kind.

Rating:

5.0

Appreciated the help and reception. No problems at all.

Rating:

3.0

Very friendly and accommodating service! Not applicable to recommend to a friend because I don't live in Alabama.

Rating:

5.0

Wonderful customer service. Very professional.

Rating:

1.0

The person in charge wasn’t there when I arrived because he was at the store. They didn’t have a way to print the contracts so I didn’t have one. Therefore I didn’t have a refuel line indicator. I took a picture of the gage with my phone and refueled ABOVE the line and was still charged about $27 for fuel.

Rating:

5.0

I have nothing to add that would make it any better. The place and drop off experience was excellent.

Rating:

5.0

Perfect Shine Car Care did an outstanding job working with me & I would highly recommend them if anyone ever wants to rent a U-Haul for any reason.

Rating:

3.0

Receiving lot was full. Owner was obviously not happy about the drop-off but still courteous. System needs work to make sure receiving lot has room. So with the obvious aggravation I did not feel comfortable to complain about the door jamming.

Rating:

4.0

The truck could have used a little cleaning inside the cab and van, but overall, I felt the truck was clean and smooth.

Rating:

5.0

Dropped in this location several time, owner always helpful and affable.

Rating:

5.0

Jermaine was very professional and accommodating throughout a stressful process. No surprise charges. Highly recommend .

Rating:

5.0

First problem was ,the location I was to pick up my u-haul truck at 9:00 AM , when we got there no one could help use. We were told that the person would not be in tell 12:00 . We drove 2 hr. to move my grandson back home from school.

Rating:

1.0

I felt very uncomfortable leaving the trailer there. Very dirty. Unattended. No clean place to park or leave trailers. Junk was lying all over the place. It is not really a working business. I would recommend Coussons on highway 20 as a much more respectable option and would have been much more convenient for us.

Rating:

2.0

Location was not open upon return during advertised business hours. Contacted owner. Dropped off trailer as instructed. Never received any confirmation as promised. Called U-Haul 1-800 number for help. Not much help given.

Rating:

2.0

First off, this location is VERY hard to find. I advise putting the actual address into Google Maps, NOT "Perfect Shine Car Care" or else it will take you up the street to "Southern Shine." It took us 20min to find the place - a shut-down gas station on the corner, the only sign is literally propped up on the ground outside the building. When we finally get there, everyone who worked there was really nice, but they had no clue what we were there for and the only guy who did wasn't even there. We waited outside, in the rain (this is an outdoor place), for him for probably best of 45min...and he was apologetic. Now, to his credit, he did let us use the trailer for the whole weekend instead of just the day, which was very very nice and the only reason I'm giving 2 stars instead of 1. I wish I could give a separate rating for him, but I can't, unfortunately I have to rate the whole experience, and it was not a good one to have on the day of a very stressful move. It took two hours at least out of our day. For car care, yeah I would go see those guys, they were very friendly...uHaul on a high-stress day...nah.

Rating:

5.0

The guy that checked me out was very personal and laid back. I would really recommend them to anyone. Very Nice Guy!!!!

Rating:

5.0

Very quick check in and out.

Rating:

3.0

Although someone answered the phone, no one was there when I went to drop it off. I am thankful to be able to drop it off there as it wasn't my original drop off location. Just made me nervous to drop it off & leave it without someone checking it in. But, overall I am satisfied!

Rating:

5.0

Very personable rep. handled everything AAA+

Rating:

3.0

This is a closed gas station. The appearance is sketchy, but the one employee that had locked up and was leaving was very friendly.

Rating:

5.0

Everything was great the gentleman helping me was very helpful

Rating:

2.0

#1- when he answers the phone he simply states "hello" no business name or U-haul so I was not sure I had the right person or location. #2- We discussed in detail that I only needed the U-haul to go less than 8 miles and I did not want the insurance that he offered --I have State Farm with full coverage that covers rentals----I receive my statement this morning and he charged me the $14.00 Safemove (insurance) anyway #3- Called him @ 256-200-8845 to reminded him of our conversation on 01/12/2019 that I did not want the insurance and please remove it---he said he could not do it and to call 1800Uhaul----that defiantly is NOT the number I needed to call---he should have been courteous enough to at least give me the 800# #4- I called 800-789-3638 and spoke with Ronesha she put in the request to have the $14.00 charge credited back to the CC on file and ask that I give her supervisor 48 hours to approve it---ref # 2096640---Hopefully I do not have to contact CS again for this issue. Thank you, Pat Thomas

Rating:

5.0

Overall the experience was very favorable at both locations

Rating:

5.0

Very convenient. Friendly staff.

Rating:

5.0

The only problem was that upon calling for this order request to your agents, your U haul system was extremely slow for them to submit or gather the information required by them to place it. The concerns we encountered with the vehicle was that it seriously needed a front wheel alignment.

Rating:

5.0

Keep doing what you are doing.

Rating:

5.0

He made it easy ,and very nice guy , he has my business, mary

Rating:

3.0

The truck had trash inside which I cleaned out.

Rating:

3.0

Less wait time on arrival to pickup

Rating:

5.0

Jermaine (sp?) went above and beyond by making sure that I could return the truck and car hauler to this location vs. one I had originally chosen about 20 minutes away. He was also very quick to call me and let me know I had left my house keys in the truck. I would have driven myself crazy looking for them otherwise!

Rating:

1.0

When i called abot a UHaul, i was told the first 90 miles were free, then when my pill comes, i grey charged for all my miles. I am not happy

Rating:

5.0

Jermain is an outstanding, helpful and personable sales rep. Very thorough.

Rating:

5.0

No comment

Rating:

3.0

The manager/owner was extremely helpful. The location was weak. The convenience was superb. I walked in, picked up a truck and was left in 20 minutes. I would recommend even though the location experience is not good.

Rating:

5.0

Very professional

Rating:

5.0

when you drop off you are instructed to go to the uhaul.com website, tried doing it three ,four times nothing tried calling customer service several times waited on hold 25 min ,nothing,what's the purpose?

Rating:

1.0

Train your man at pickup site. All he had was an iPad, trucks and trailers. He was very interested in his "20%".

Rating:

1.0

Representative, had me back trailer into place and unhook trailer myself. He stayed in the office and offered no assistance. I requested paper work showing that I had returned the trailer satisfactorily, he stated that was not necessary and went back into office. I departed.

Rating:

4.0

Cheaper