Customer Reviews for Personal Mini Storage West
(U-Haul Neighborhood Dealer)

132 reviews

4600 Old Winter Garden Rd   Orlando, FL 32811
(E of Pine Hills Rd)

(407) 292-5450

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 9 am - 4 pm
  • Sun: Closed
Special Operating Hours
  • 5/30/2022: Closed

Services at this Location:

Contact Us

(407) 292-5450

4600 Old Winter Garden Rd
Orlando, FL 32811
(E of Pine Hills Rd)

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 9 am - 4 pm
  • Sun: Closed
Special Operating Hours
  • 5/30/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Mathew P. 
Rating:
5.0

Great customer service, very helpful

Barry H. 
Rating:
5.0

Customer did not leave a comment.

jeancarlo B. 
Rating:
5.0

Very efficient customer service representative

MARK W. 
Rating:
5.0

Cristal delantero sucio y tenia una llanta vacia

CINTHIA M. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH P. 
Rating:
5.0

Excellent service

PIERRE J. 
Rating:
5.0

Great customer service. The representative was amazing

SHANIQUA J. 
Rating:
5.0

Nothing at all. The staff was absolutely wonderful. Very kind. Very caring.

TERRANCE W. 
Rating:
1.0

Uhaul had dog hair everywhere and smelled like a wet dog !! Disgusting !!

JASMINEj H. 
Rating:
5.0

The associates working here made the whole experience very enjoyable and comfortable. I would highly recommend this location to anyone in need of storage facilities, they were friendly, knowledgeable and the facility was very clean.

CARLOS P. 
Rating:
5.0

Good truck prompt and professional service

HARRY W. 
Rating:
5.0

Customer did not leave a comment.

Maritza R. 
Rating:
3.0

Customer did not leave a comment.

Miguel G. 
Rating:
5.0

Travis went above and beyond to make this a smooth transaction for us! Coming in from another state, he made sure to have everything ready for us when we got there, and I couldn't have asked for anything more! Thank you!

Connie W. 
Rating:
5.0

They are really nice

MARIE P. 
Rating:
5.0

N/A

MARTA B. 
Rating:
5.0

Nothing

JESSE W. 
Rating:
5.0

Customer did not leave a comment.

Marcelo C. 
Rating:
5.0

Customer did not leave a comment.

SHONTISHA W. 
Rating:
5.0

Travis and Rachel are great, and use technology to make the experience better and faster. I will recommend them to anyone

Gary S. 
Rating:
5.0

Keep doing what you're doing.

LADONIA B. 
Rating:
5.0

Customer did not leave a comment.

LAROY H. 
Rating:
5.0

The contactless steps to retrieve the truck was not only easy but made me feel completely safe.

Reshonda M. 
Rating:
5.0

The process to rent a truck at this location was very easy. Quick in and out. Personnel is very courteous and helpful.

LORETTE W. 
Rating:
5.0

Customer did not leave a comment.

toni G. 
Rating:
5.0

Doing a great job

Rutha B. 
Rating:
5.0

Good service location

BRIAN S. 
Rating:
5.0

Personal was nice and curious and very helpful

CHRISTOPHER B. 
Rating:
4.0

Customer did not leave a comment.

PAUL H. 
Rating:
5.0

Customer did not leave a comment.

LUIS M. 
Rating:
4.0

The staff at this location were wonderful. The problem was that this location wasn't convenient. The staff went over and aboard to help me with several issues, the reservation wasn't in the system, the wrong price listed was incorrect. I had to reach out to Jaleen to assist. The truck had issues, it was dirty, had a cracked wind shield and there was excessive heat at the drivers right foot. Several boxes in grandmas attic were wet once I reached my destination.

BRENDA J. 
Rating:
1.0

The van i rented was dirty and there were signs of an animal being inside from the previous renter. There was an odor, had to wait while it was being wipe down. Droping off there seem to be a time limit on completing a survey, my question is " what's the rush "? Didn't like or enjoy my experience. The van ran like junk !

RONALD J. 
Rating:
5.0

Customer did not leave a comment.

SUSIE H. 
Rating:
5.0

Great service

RAYMOND M. 
Rating:
5.0

Customer did not leave a comment.

ERNEST J. 
Rating:
5.0

Customer did not leave a comment.

ANTONIO B. 
Rating:
4.0

Customer did not leave a comment.

Dianne G. 
Rating:
5.0

Customer did not leave a comment.

RANDOLPH P. 
Rating:
5.0

They were courteous and p[easant quite helpful. Rachel & Travis

CELINDER W. 
Rating:
5.0

Customer did not leave a comment.

Terri K. 
Rating:
3.0

Customer did not leave a comment.

Jose D. 
Rating:
5.0

Quick and Easy, thank You.

Douglas K. 
Rating:
5.0

I forgot the names of the mangers but they we're both absolutely wonderful the whole experience was painless and very quick and easy I will definitely be doing business again and recommending to a friend

Savion S. 
Rating:
4.0

Customer did not leave a comment.

Tatiana M. 
Rating:
5.0

Over charged for fuel when I put gas at same spot when I picked it up

SUZANNE G. 
Rating:
5.0

Customer did not leave a comment.

Christel L. 
Rating:
5.0

Customer did not leave a comment.

veronica H. 
Rating:
5.0

Nothing Rachel and Travis were awesome and made the experience an easy one.

Robert C. 
Rating:
5.0

Customer did not leave a comment.

Brandon M. 
Rating:
5.0

I can't think of one single issue that's how professional and skillful the staffs conducted themselves!

emma R. 
Rating:
5.0

Always a pleasure to deal with UHaul I love the way the new manager treats his tenants.

Terri K. 
Rating:
4.0

Customer did not leave a comment.

Melissa M. 
Rating:
5.0

Customer did not leave a comment.

Clarke G. 
Rating:
5.0

Great customer service but the uhaul itself needs to be replaced has maintaince issues.

lance J. 
Rating:
5.0

The service was very good at the pickup.

Melvin M. 
Rating:
5.0

Customer did not leave a comment.

Johnnie S. 
Rating:
3.0

Customer did not leave a comment.

JERALD M. 
Rating:
5.0

Everything was great

Johnnie S. 
Rating:
5.0

Customer did not leave a comment.

Johnnie S. 
Rating:
1.0

I rented the truck and asked both the female at this location and the manager if it is okay too have someone else to pick of the keys because I was not going to be in class from 9-5:30. They both said yes. I was not aware until I received my bill that they asked the person how many miles I would be driving the trunk. That person said 20 miles which they did not know that the whatever he said could have resulted in me getting charged more or less. While talking too the female today she stated she asked the person that was picking up the keys because it is their policy. So I was charged an extra $21.51 because they decided to ask the person that was picking up the keys and not the person that is responsible for paying the billing and driving the truck. When I asked the female HER name she stated it was Johnathan. She never apologize or offered a solution she only waited on the phone and said "is there anything else" as if she had resolved the matter.

Faith L. 
Rating:
5.0

Customer did not leave a comment.

sheila C. 
Rating:
5.0

Customer did not leave a comment.

jacques D. 
Rating:
4.0

Customer did not leave a comment.

nairobas R. 
Rating:
5.0

I made a reservation for another location, they didn't even bothered to call and let us know that they did not have a truck. He even told us, they haven't had one for years, a courtesy call would have saved us time! We came to this location after calling several other locations, the counter person was polite and very helpful. I would recommend every customer to call and verify with their locations for trucks availability!

Peter L. 
Rating:
5.0

Great customer services

Alens A. 
Rating:
3.0

Prices were too high and forced two day fee for a one way rental is wrong.

WILLIAM P. 
Rating:
5.0

Nice experience. Easy pick up and drop off. Personnel was polite and professional.

tracy B. 
Rating:
4.0

Discount when making they mistske on fuel. I was told it 3/8 of a tank. When in fact it was 3/8 of a 1/4. When, I returned it earlier than agreed plus a 1/4 and a 2/3 more than you gave it to me. Thanks,

janet B. 
Rating:
5.0

Customers service was outstanding

Reggie G. 
Rating:
5.0

Customer did not leave a comment.

TIM B. 
Rating:
1.0

Have the right truck available and stop overcharging

RACHEL M. 
Rating:
5.0

Great moving experience with the truck!

Anthony H. 
Rating:
3.0

The inside of the truck was so dirty that it was difficult to see out of the windows. We had to clean all of them as well as most of the cab area. The interior of the truck was clean, however.

Anthony A. 
Rating:
5.0

Customer did not leave a comment.

CARLOS B. 
Rating:
2.0

I rented the truck and it was dirty and dolly and blankets was still in the back, I returned the dolly and blankets because I didn't asked for... After I got the truck I did one trip (back and forward) with few items inside the truck, after that I returned the truck. What got me upset was the fact that I was charged $25 for cleaning but I did not dirty the truck, I returned the way I received and that's was upsetting but what can I do?? One thing for sure, I will not rent a truck if I don't get inspected and make sure it's clean before even get inside...

gilson O. 
Rating:
5.0

Today I had a terrible experience. I tried to buy a sccreen printing press and transport it back to tampa from Orlando. I rented the truck one way got the insurance and paid the deposit. Upon arriving at the printing press location, I found that I had been misled by the seller. I had no way to load the machine into the truck. It completely ruined my day. Without a need for the truck I returned it to the location, desperate for some silver lining. Parrish offered that silver lining. Upon hearing my disappointment, she immediately set to situating a refund of the one way two day and a re-rental for an in-town with the distance traveled. It was a lot of trouble that she certainly didn't have to go through and for that she deserves commendation. She was cordial, lighthearted and pleasant the entirety of the exchange. The work she put in to keep a bad day from becoming worse meant a lot. Thank you to who ever hired her. Thank you to Parrish. Give her a raise.

Timothy S. 
Rating:
5.0

Extremely helpful and professional...

RICK L. 
Rating:
5.0

keep up the good work with hiring good employees, they are they faces of your company.

Sharain J. 
Rating:
5.0

Keep up the good work!!

Rosha B. 
Rating:
3.0

Customer did not leave a comment.

John H. 
Rating:
5.0

GREAT!!!

FRANKLIN A. 
Rating:
5.0

Parish has great customer service skills and truly made my experience an outstanding one... Clone her!!

RICK L. 
Rating:
5.0

The rep (Parish) is extremely courteous and professional..... Clone Her!!!

RICK L. 
Rating:
5.0

My experience was great. Kirk's customer service was above average!

TYRESHIA B. 
Rating:
1.0

Employees should always connect the trailer to customers vehicles. Regardless of the customer is qualified. Make Sut to have brake cords on site. I had to purchase one to have lights work on the trailer. Never have I ever had a company tell me to drive extra safe. Cause no lights work. ???

FREDERICK W. 
Rating:
5.0

The staff was excellent, great job all around. They were very helpful and willing to go out of the way to make you conformtable. The only complaint is that the drivers side mirror of my u-haul was hanging by a thread and when I shut the door it nearly fell off. Had to carry it the whole the drive.

Zak B. 
Rating:
5.0

Nothing everything was wonderful thanks ms.parrish

ARIKA R F. 
Rating:
5.0

The employees here were great. Very helpful and funny together! I took heed of the bad reviews and swept the truck before returning and everything worked out fine lol. I suggest this location after hearing horror stories about some uhaul stores..

JOSHUA N. 
Rating:
3.0

Customer did not leave a comment.

UNITEDHEARTS C. 
Rating:
4.0

Very Friendly Staff

Kimberly L. 
Rating:
3.0

Cheaper rate i was charged $114 plus taxes and something else but it post 29.95 per day wirh 30 miles free with renter but didn't get any of the 114 dollars back.i think that a ripoff i will not be use u- haul any long..

jaquline B. 
Rating:
4.0

Customer did not leave a comment.

PHAYE H. 
Rating:
4.0

Customer did not leave a comment.

SHARI M. 
Rating:
5.0

Customer did not leave a comment.

ERIC N. 
Rating:
5.0

Great customer service. The staff was very nice and efficient. I will go to them for all my moving needs. I'd recommend this location to anyone.

James V. 
Rating:
1.0

TRIED TO CHARGE ME 100 MILES OVER WHAT I DROVE

LECHINA S. 
Rating:
5.0

Thank you Parrish you were wonderful good customer service!

TRENDA B. 
Rating:
3.0

I was overcharged 25.60 extra for no apparent reason. I gassed the truck back up to the proper level and returned the truck on the same day that I used it. I would like my account credited back the 25.60 that I was over charged thanks.

HENRY K. 
Rating:
4.0

Customer did not leave a comment.

Sarah M. 
No reviews have been submitted for this location.

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