Customer Reviews for Personal Mini Storage West

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Personal Mini Storage West

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Terri K. on

Rating:

Always a pleasure to deal with UHaul I love the way the new manager treats his tenants.

Melissa M. on

Rating:

Customer did not leave a comment.

Clarke G. on

Rating:

Customer did not leave a comment.

lance J. on

Rating:

Great customer service but the uhaul itself needs to be replaced has maintaince issues.

Melvin M. on

Rating:

The service was very good at the pickup.

Johnnie S. on

Rating:

Customer did not leave a comment.

JERALD M. on

Rating:

Customer did not leave a comment.

Johnnie S. on

Rating:

Everything was great

Johnnie S. on

Rating:

Customer did not leave a comment.

Faith L. on

Rating:

I rented the truck and asked both the female at this location and the manager if it is okay too have someone else to pick of the keys because I was not going to be in class from 9-5:30. They both said yes. I was not aware until I received my bill that they asked the person how many miles I would be driving the trunk. That person said 20 miles which they did not know that the whatever he said could have resulted in me getting charged more or less. While talking too the female today she stated she asked the person that was picking up the keys because it is their policy. So I was charged an extra $21.51 because they decided to ask the person that was picking up the keys and not the person that is responsible for paying the billing and driving the truck. When I asked the female HER name she stated it was Johnathan. She never apologize or offered a solution she only waited on the phone and said "is there anything else" as if she had resolved the matter.

sheila C. on

Rating:

Customer did not leave a comment.

jacques D. on

Rating:

Customer did not leave a comment.

nairobas R. on

Rating:

Customer did not leave a comment.

Peter L. on

Rating:

I made a reservation for another location, they didn't even bothered to call and let us know that they did not have a truck. He even told us, they haven't had one for years, a courtesy call would have saved us time! We came to this location after calling several other locations, the counter person was polite and very helpful. I would recommend every customer to call and verify with their locations for trucks availability!

Alens A. on

Rating:

Great customer services

WILLIAM P. on

Rating:

Prices were too high and forced two day fee for a one way rental is wrong.

tracy B. on

Rating:

Nice experience. Easy pick up and drop off. Personnel was polite and professional.