Customer Reviews for Pines Store

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Pines Store

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Kelly S.
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Customer did not leave a comment.

Joe L.
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Customer did not leave a comment.

Armando A.
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First location we went to I had a reservation for over a week and the place was closed with no trucks. The second place I made a reservation to didn't open until 30 minutes after I checked out the truck so I had to wait for keys.

Rainey J.
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Face to face input of data. Errors were not visible so I could fix them.

Rachel E.
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Customer did not leave a comment.

Trisha K.
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I was charged for insurance on the trailer..I know I marked no on online i was ripped off

james P.
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On line reservation system is cumberson

Everlean C.
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I walked in needing a rental right away and was helped immediately and the cashier did everything she could to get me one right away! So helpful and kind

shane C.
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These people were very friendly and helpful assisting me with the trailer. Very professional

JOHN S.
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While the place i picked it up and dropped it off was fine. I have serious problems with the way I was treated . I made a reservation on the one of slaughter to pick up the trailer. Tgey said my reservation pickup place changed.. They sent me to a store off 290. The guy said they didn't have any and was beyond rude. He said my reservation got moved to another location. When I asked him to call the location to see if they had it , as I had already been through this once,, he picked up the phone pretend dialed looked at me and said they were not awersing. Very condensinding btw. At this point I had to drive home and call corporate who told me the guy I just talked to canceled my reservation. They ended up crediting me 50 bucks but I had to drive 40 miles to get the trailer Adding 80 miles to my already long planned drive for the day hence the trailer and reservation in the first place. This was a really bad experience over all. The 50 bucks back barley covers the time and gas I was sent on a wild goose chase for a trailer I personally walked in a week before to make the reservation for. That being said the lady I got the trailer from was awesome and helpful. Yall just didn't give me a place to write about the reservation problems. Please call me at 512 9171729 .

Timothy M.
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Customer did not leave a comment.

Brian W.
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They were not open on time. Didn't open for almost 30 minutes past pick up time and 1 1/2 hours after sign on door.

Matthew T.
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Customer did not leave a comment.

linda S.
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They were very helpful when trying to get the lights working. Very pleasant people.

Sarah P.
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I had a great experience

EMILY M.
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Customer did not leave a comment.

Melanie M.
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pick up was smooth and fast, friendly service.

Shawn H.
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Customer did not leave a comment.

Pablo C.
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Customer did not leave a comment.

Betty V.
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Great kind customer service. Will definitely use them again for future moves. 👍👍👍👍👍

Debbie S.
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Customer did not leave a comment.

Mark M.
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This location was a delight to rent a u-haul truck. The staff were friendly, helpful and very quick with the whole process to get the truck and out the door. Best experience I've had renting a truck ever. Highly recommend this location to others.

Loren S.
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The U-Haul shook and felt scary to drive this time. Other than that, the experience was great

john G.
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Customer did not leave a comment.

paul P.
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Ronald B.
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georgia M.
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RANDY M.
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I have used this location twice now. Outstanding Service, highly recommend.

Stephen H.
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The location was great the online process was difficult and didn't work. I will never use it again.

Paul B.
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Customer did not leave a comment.

Tom D.
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Work on their paper work more quickly.

William H.
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The folks at the Pine location were some of the nicest and most helpful I have encountered. Kudos to them and I will be back.

Evelyn R.
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Customer did not leave a comment.

NANCY ELLEN S.
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This location was very helpful, and tried to help us resolve the overcharge, but could not because the overcharge was entered in Good Life's computer and not theirs. They showed us where the number was to call to get this resolved and acknowledged that we rented a 5x9 utility trailer which was listed at a lower price than what we were charged.

Juan T.
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Very professional, called to confirm pick up.

Bobby D.
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Customer did not leave a comment.

Kirk P.
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All was great and the service sraff were exceptional.

Della G.
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Customer did not leave a comment.

Mark D.
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The man at the counter was friendly and quick.

Randall H.
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The locating I rented from, the representative was very kind.

Madison G.
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Customer did not leave a comment.

Quince B.
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Customer did not leave a comment.

Lynette B.
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Customer did not leave a comment.

David H.
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There was a mix up on the vehicle and keys and it took a while to get figured out which one I was suppose to take. I tried the key in two vehicles without luck. The lady kept trying to work on the transaction on a small cell phone. She told me it had a quarter tank of gas and to make sure that's what it had when I returned it. The truck cab had not been cleaned.

No reviews have been submitted for this location.

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