Customer Reviews for Pines Store
(U-Haul Neighborhood Dealer)

61 reviews

146 Hwy 21 E   Bastrop, TX 78602

(512) 308-6221

Location Hours

  • Mon-Sun: 8 am - 8 pm

Services at this Location:

Contact Us

(512) 308-6221

146 Hwy 21 E
Bastrop, TX 78602

Services at this Location:

Location Hours

  • Mon-Sun: 8 am - 8 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

The staff at Bastrop was EXCEPTIONAL! We had trouble starting our rental van after drop off and they helped us get started and on the road again - amazing experience!!

robert C. 
Rating:
5.0

Customer did not leave a comment.

Fernando L. 
Rating:
5.0

Customer did not leave a comment.

Robin S. 
Rating:
5.0

Customer did not leave a comment.

Oscar M. 
Rating:
5.0

The people at the pick up site were very friendly and helpful. Would highly recommend them to anyone.

William B. 
Rating:
5.0

Smile for them like you did me

Donald D. 
Rating:
3.0

Place was extremely busy & unorganized, no one was in the office & children outside said place was closed although door was unlocked. It was hard to ell who even worked there!

Cheree T. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER B. 
Rating:
5.0

Fuel economy

Shauna R. 
Rating:
4.0

Customer did not leave a comment.

Mary N. 
Rating:
5.0

I'm a repeat customer and will use them over & over again cuz they are fast and efficient

Misty L. 
Rating:
5.0

Great Experience!

Autumn P. 
Rating:
4.0

Customer did not leave a comment.

JERRY N. 
Rating:
3.0

Itd be nice to get our deposit back....

Leslie B. 
Rating:
5.0

They went above and beyond to get us a truck late at night and made communicating easy through text message. Such nice people, will definitely rent from here again!

Victoria C. 
Rating:
3.0

See if they will pay you back for fuel

William F. 
Rating:
5.0

The people where amazing!! I've used them twice now and I'll use them again!!

Misty L. 
Rating:
5.0

Customer did not leave a comment.

Kelly S. 
Rating:
5.0

Customer did not leave a comment.

Joe L. 
Rating:
2.0

First location we went to I had a reservation for over a week and the place was closed with no trucks. The second place I made a reservation to didn't open until 30 minutes after I checked out the truck so I had to wait for keys.

Armando A. 
Rating:
3.0

Face to face input of data. Errors were not visible so I could fix them.

Rainey J. 
Rating:
5.0

Customer did not leave a comment.

Rachel E. 
Rating:
3.0

I was charged for insurance on the trailer..I know I marked no on online i was ripped off

Trisha K. 
Rating:
5.0

On line reservation system is cumberson

james P. 
Rating:
5.0

I walked in needing a rental right away and was helped immediately and the cashier did everything she could to get me one right away! So helpful and kind

Everlean C. 
Rating:
5.0

These people were very friendly and helpful assisting me with the trailer. Very professional

shane C. 
Rating:
5.0

While the place i picked it up and dropped it off was fine. I have serious problems with the way I was treated . I made a reservation on the one of slaughter to pick up the trailer. Tgey said my reservation pickup place changed.. They sent me to a store off 290. The guy said they didn't have any and was beyond rude. He said my reservation got moved to another location. When I asked him to call the location to see if they had it , as I had already been through this once,, he picked up the phone pretend dialed looked at me and said they were not awersing. Very condensinding btw. At this point I had to drive home and call corporate who told me the guy I just talked to canceled my reservation. They ended up crediting me 50 bucks but I had to drive 40 miles to get the trailer Adding 80 miles to my already long planned drive for the day hence the trailer and reservation in the first place. This was a really bad experience over all. The 50 bucks back barley covers the time and gas I was sent on a wild goose chase for a trailer I personally walked in a week before to make the reservation for. That being said the lady I got the trailer from was awesome and helpful. Yall just didn't give me a place to write about the reservation problems. Please call me at 512 9171729 .

JOHN S. 
Rating:
5.0

Customer did not leave a comment.

Timothy M. 
Rating:
1.0

They were not open on time. Didn't open for almost 30 minutes past pick up time and 1 1/2 hours after sign on door.

Brian W. 
Rating:
5.0

Customer did not leave a comment.

Matthew T. 
Rating:
5.0

They were very helpful when trying to get the lights working. Very pleasant people.

linda S. 
Rating:
5.0

I had a great experience

Sarah P. 
Rating:
5.0

Customer did not leave a comment.

EMILY M. 
Rating:
5.0

pick up was smooth and fast, friendly service.

Melanie M. 
Rating:
5.0

Customer did not leave a comment.

Shawn H. 
Rating:
4.0

Customer did not leave a comment.

Pablo C. 
Rating:
5.0

Great kind customer service. Will definitely use them again for future moves. 👍👍👍👍👍

Betty V. 
Rating:
5.0

Customer did not leave a comment.

Debbie S. 
Rating:
5.0

This location was a delight to rent a u-haul truck. The staff were friendly, helpful and very quick with the whole process to get the truck and out the door. Best experience I've had renting a truck ever. Highly recommend this location to others.

Mark M. 
Rating:
5.0

The U-Haul shook and felt scary to drive this time. Other than that, the experience was great

Loren S. 
Rating:
5.0

Customer did not leave a comment.

john G. 
Rating:
4.0

Customer did not leave a comment.

paul P. 
Rating:
5.0

Customer did not leave a comment.

Ronald B. 
Rating:
5.0

Customer did not leave a comment.

georgia M. 
Rating:
5.0

I have used this location twice now. Outstanding Service, highly recommend.

RANDY M. 
Rating:
5.0

The location was great the online process was difficult and didn't work. I will never use it again.

Stephen H. 
Rating:
5.0

Customer did not leave a comment.

Paul B. 
Rating:
4.0

Work on their paper work more quickly.

Tom D. 
Rating:
5.0

The folks at the Pine location were some of the nicest and most helpful I have encountered. Kudos to them and I will be back.

William H. 
Rating:
5.0

Customer did not leave a comment.

Evelyn R. 
Rating:
5.0

This location was very helpful, and tried to help us resolve the overcharge, but could not because the overcharge was entered in Good Life's computer and not theirs. They showed us where the number was to call to get this resolved and acknowledged that we rented a 5x9 utility trailer which was listed at a lower price than what we were charged.

NANCY ELLEN S. 
Rating:
5.0

Very professional, called to confirm pick up.

Juan T. 
Rating:
5.0

Customer did not leave a comment.

Bobby D. 
Rating:
5.0

All was great and the service sraff were exceptional.

Kirk P. 
Rating:
5.0

Customer did not leave a comment.

Della G. 
Rating:
5.0

The man at the counter was friendly and quick.

Mark D. 
Rating:
3.0

The locating I rented from, the representative was very kind.

Randall H. 
Rating:
5.0

Customer did not leave a comment.

Madison G. 
Rating:
5.0

Customer did not leave a comment.

Quince B. 
Rating:
5.0

Customer did not leave a comment.

Lynette B. 
Rating:
2.0

There was a mix up on the vehicle and keys and it took a while to get figured out which one I was suppose to take. I tried the key in two vehicles without luck. The lady kept trying to work on the transaction on a small cell phone. She told me it had a quarter tank of gas and to make sure that's what it had when I returned it. The truck cab had not been cleaned.

David H. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top