Customer Reviews for Pinnacle Storage of Sunset Beach
(U-Haul Neighborhood Dealer)

490 reviews

8110 Ocean Hwy   Sunset Beach, NC 28468

(910) 287-3121

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat-Sun: 9 am - 3:30 pm

Services at this Location:

Contact Us

(910) 287-3121

8110 Ocean Hwy
Sunset Beach, NC 28468

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat-Sun: 9 am - 3:30 pm
  • 24 hour customer return
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

RICHARD T. 
Rating:
3.0

On August 22 at 3:30 pm I rented a 4x8 cargo trailer for a one way trip. The contract (#84531018) allowed and charged for two days at $54 per day. I dropped of the trailer in less than one day (September 23 at 1:09 pm but was still charged for the two full days. It seems to me that this is not a fair business practice since I was charged for time not used. This is especially galling since the excess days rate is only $20 per day. The receiving location was not able to do anything about it as the Uhaul rep was not on site at the time of drop off.

RILEY R. 
Rating:
5.0

Staff was very helpful and friendly

ROBERT S. 
Rating:
5.0

Amelia always provides top notch, friendly service.

MICHAEL H. 
Rating:
5.0

Customer did not leave a comment.

Cindy P. 
Rating:
5.0

Very nice to work with and fast.

Jerry C. 
Rating:
5.0

Customer did not leave a comment.

ROBERT S. 
Rating:
5.0

Customer did not leave a comment.

THOMAS B. 
Rating:
5.0

Customer did not leave a comment.

William R. 
Rating:
4.0

Professional

ROBERT G. 
Rating:
5.0

Professional and caring staff!

Jimmy H. 
Rating:
5.0

Customer did not leave a comment.

Rodney G. 
Rating:
5.0

We did not know that certain locations could not help us with our trailer. They are not authorized to unhook and remove vehicles. However, Amelia walked us through the process and we were in and out quickly. Great customer service! Thank you, Amelia!

Ginger J. 
Rating:
5.0

Amelia was FANTASTIC! She was so kind and helpful. Highly recommend!!

Ginger J. 
Rating:
5.0

Customer did not leave a comment.

Nancy P. 
Rating:
5.0

Customer did not leave a comment.

KENNETH Z. 
Rating:
5.0

Everything was excellent, fast friendly service,thank you for a great experience

DENNIS G. 
Rating:
3.0

I will never use uhail again.

WILLIAM P. 
Rating:
5.0

Customer did not leave a comment.

Mark V. 
Rating:
5.0

Customer did not leave a comment.

Phillip A. 
Rating:
5.0

Amelia & James are always so nice and the equipment is always in great condition.

Michael H. 
Rating:
5.0

Customer did not leave a comment.

Michael A. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY B. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey B. 
Rating:
5.0

Customer did not leave a comment.

DAVID R. 
Rating:
5.0

Customer did not leave a comment.

Terry C. 
Rating:
2.0

Customer did not leave a comment.

LINDA F. 
Rating:
5.0

A very good experience.

MICHAEL F. 
Rating:
5.0

Customer did not leave a comment.

Mary W. 
Rating:
5.0

Customer did not leave a comment.

James H. 
Rating:
5.0

Customer did not leave a comment.

PAUL C. 
Rating:
5.0

Customer did not leave a comment.

marvin T. 
Rating:
5.0

Amelia is great. She is very helpful and made sure everything was connected properly. Always kind and helpful.

Michael H. 
Rating:
5.0

Amelia was absolutely fabulous!!!

Larry B. 
Rating:
4.0

Customer did not leave a comment.

James F. 
Rating:
5.0

Helpful and friendly !

John C. 
Rating:
5.0

Customer did not leave a comment.

RENE W. 
Rating:
5.0

James was the most pleasant and helpful person when we were dropping off our rental. After two days on the road moving, James was just what we needed to finish up our trip.

Timothy W. 
Rating:
5.0

Customer did not leave a comment.

HARRY N. 
Rating:
5.0

Customer did not leave a comment.

Larry F. 
Rating:
5.0

We dropped off after hours but we called ahead. The person I spoke to said she would.leave us a space to park the dolly, which she did.

BRENDA F. 
Rating:
1.0

Customer did not leave a comment.

Mike F. 
Rating:
5.0

Customer did not leave a comment.

brandon M. 
Rating:
5.0

Customer did not leave a comment.

Raymond R. 
Rating:
5.0

Amazing service and the manager of the office was very friendly!

Daniel T. 
Rating:
5.0

Uhaul is the problem not your locations . very very poor service from uhaul. Will NEVER use again. Waiting on the phone many times for hour or longer. Very poor customer service. Uhaul is terrible!

JOHN A. 
Rating:
5.0

The wonderful customer service representative that I dealt with at this location is the reason that I will be coming back when I need another rental The woman was friendly, kind I'm very helpful. I don't know her name but she is an asset to U-Haul!!

Michael J. 
Rating:
4.0

very expensive for mileage but you got to do what you got to do :) especially when you have to fill the tank where it was when we got it. Still love this location and the guys were great

TERRYALLEN W. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH N. 
Rating:
5.0

Customer did not leave a comment.

THOMAS R. 
Rating:
5.0

Customer did not leave a comment.

Jerry D. 
Rating:
4.0

Customer did not leave a comment.

Robert A. 
Rating:
5.0

Customer did not leave a comment.

Stephen S. 
Rating:
5.0

Customer did not leave a comment.

Tammy M. 
Rating:
5.0

Customer did not leave a comment.

Terry C. 
Rating:
5.0

Customer did not leave a comment.

Craig A. 
Rating:
5.0

Customer did not leave a comment.

LESLIE W. 
Rating:
5.0

The lady Emila??? Was fantastic

Larry B. 
Rating:
3.0

Closed at drop off.

Brian A. 
Rating:
5.0

Customer did not leave a comment.

Julie I. 
Rating:
4.0

Customer did not leave a comment.

Jeffrey P. 
Rating:
5.0

Customer did not leave a comment.

SHIRLEY D. 
Rating:
5.0

Customer did not leave a comment.

Frank W. 
Rating:
5.0

Customer did not leave a comment.

DAVID WAYNE M. 
Rating:
4.0

Customer did not leave a comment.

Richard C. 
Rating:
5.0

Again, nothing, there was an agent on duty when I returned my truck, checked it over and I was in an out in 10 mins.

William C. 
Rating:
5.0

Thank you Amelia for a prompt helpful and courteous exchange

Robert W. 
Rating:
3.0

My return was after hours so did not interact with any personnel. The site was very clean outside. There is limited space and ability to maneuver large vehicles. All parking 4-5 parking spaces had vehicle in them. But they site has open grass areas so I parked the truck on the lawn in front of the building. Was not an issue for me. Was a little concerned about parking there for the sake of the business but I had no other option.

Glenn S. 
Rating:
4.0

Place was very busy with rentals but still very helpful

ROBERT O. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM G. 
Rating:
5.0

Customer did not leave a comment.

Robert D. 
Rating:
5.0

This location had needed trailer. They were very accommodating and helpful. Was referred here from another location since they didn't have my reserved trailer available.

Mark K. 
Rating:
5.0

Customer did not leave a comment.

Ernest K. 
Rating:
5.0

Customer did not leave a comment.

Ketron B. 
Rating:
5.0

Customer did not leave a comment.

NICOLE C. 
Rating:
5.0

Customer did not leave a comment.

Nicole C. 
Rating:
3.0

It took forever to go through the process of dropping off my u-haul. I was charged extra for no reason upon drop off when I had already paid $253 for one day, and my pickup location was changed. I should be compensated for this inconvenience.

AMANDA R. 
Rating:
5.0

Fantastic customer service and care. Truck was perfect and very clean...

Melody B. 
Rating:
4.0

Customer did not leave a comment.

HEATHERANN S. 
Rating:
3.0

The parking lot was full to the brim with U-Haul equipment, which almost hindered us from returning to the location, as planned because there was barely anywhere to park that was out of the way of the entrance or gate. Also, we were forced to return prematurely because we didn't receive the appliance dolly at pickup & couldn't use the U-Haul to pickup our washer & dryer for our new home. We returned early & instead of a refund, we were charged more. Almost $400 for a U-Haul for a little over 24 hr. rental... That's a but pricey, I'm my opinion. I feel like we deserve a partial refund for our inconveniences.

Ashley H. 
Rating:
4.0

Customer did not leave a comment.

Jordan C. 
Rating:
3.0

Customer did not leave a comment.

Alexandra M. 
Rating:
5.0

Customer did not leave a comment.

Rodney M. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL F. 
Rating:
4.0

Customer did not leave a comment.

William R. 
Rating:
5.0

Customer did not leave a comment.

Patrick B. 
Rating:
5.0

Customer did not leave a comment.

ROBERT W. 
Rating:
4.0

Customer did not leave a comment.

Neal W. 
Rating:
5.0

Very good service and quick in and out.

Shawn E. 
Rating:
5.0

The truck I had needed to be serviced. The brakes were very squishy and sounded like it was about to break down.

Melissa J. 
Rating:
5.0

Customer did not leave a comment.

Barry F. 
Rating:
5.0

Customer did not leave a comment.

michael V. 
Rating:
5.0

Customer did not leave a comment.

sylvette A. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL V. 
Rating:
5.0

Customer did not leave a comment.

Kevin W. 
Rating:
5.0

Keep up the good work.

Michael C. 
Rating:
5.0

Customer did not leave a comment.

STEVEN A. 
Rating:
5.0

Customer did not leave a comment.

GARY S. 
Rating:
4.0

Customer did not leave a comment.

Ken P. 
No reviews have been submitted for this location.

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