Customer Reviews for Pinnacle Storage of Sunset Beach
(U-Haul Neighborhood Dealer)

617 reviews

8110 Ocean Hwy   Sunset Beach, NC 28468

(910) 287-3121

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat-Sun: 9 am - 3:30 pm

Services at this Location:

Contact Us

(910) 287-3121

8110 Ocean Hwy
Sunset Beach, NC 28468

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat-Sun: 9 am - 3:30 pm
  • 24 hour customer return
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Linda P. 
Rating:
5.0

The pickup was fast and rep was super friendly. Made the entire process easy and painless.

David S. 
Rating:
5.0

Customer did not leave a comment.

GLENN D. 
Rating:
5.0

Customer did not leave a comment.

Stuart B. 
Rating:
5.0

Customer did not leave a comment.

Samuel M. 
Rating:
5.0

Customer did not leave a comment.

Leonard F. 
Rating:
5.0

Customer did not leave a comment.

Terrie W. 
Rating:
4.0

Customer did not leave a comment.

Paul S. 
Rating:
5.0

Customer did not leave a comment.

Thomas O. 
Rating:
4.0

Just dropping off a vehicle. Courteous personnel

Andrew M. 
Rating:
5.0

Customer did not leave a comment.

Charles P. 
Rating:
5.0

The truck has seen better days and probably needs to retire. Did it do the job? Yes. The team at Pinnacle Storage, especially, are the best.

Laura C. 
Rating:
5.0

Customer did not leave a comment.

Greg H. 
Rating:
5.0

Had no problems with the trailer other than it cut my gas milage in half!

George B. 
Rating:
5.0

Customer did not leave a comment.

James S. 
Rating:
3.0

Make sure everything works and if you pay for a hand truck have it be on the truck! Tuneup the truck for better gas mileage.

Catherine M L. 
Rating:
5.0

Customer did not leave a comment.

Gary W. 
Rating:
5.0

Customer did not leave a comment.

Michael W. 
Rating:
4.0

James was at lunch when I arrived on a Sunday. I was able to unhitch my trailer rental myself and roll it into place. I left a voice mail asking someone to call me to assure all was well. Within 5 minutes of James returning from lunch, he called and said everything was perfect and my receipt was already in my email. I really appreciated that!

Julia W. 
Rating:
5.0

Customer did not leave a comment.

Tiffany L. 
Rating:
5.0

Customer did not leave a comment.

Chip T. 
Rating:
5.0

Customer did not leave a comment.

Dianna A. 
Rating:
5.0

Customer did not leave a comment.

Marvin C. 
Rating:
4.0

Customer did not leave a comment.

Lora H. 
Rating:
5.0

Customer did not leave a comment.

Paul A. 
Rating:
4.0

I went to drop off and closed for lunch so did online drop off! Very easy

JENNIFER SMITH H. 
Rating:
5.0

Customer did not leave a comment.

MARTIN S. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
5.0

Customer did not leave a comment.

DonaldT F. 
Rating:
5.0

Very friendly

Robert B. 
Rating:
5.0

Customer did not leave a comment.

Jennifer P. 
Rating:
5.0

Was unable to pick up truck via phone. Called U-Haul, on hold for 15 min, get transferred to tech support, then disconnected. Spent an hour and a half trying to get truck. Finally had to wait for the storage place to open. Movers were at my house waiting. Never again!

Brenda C. 
Rating:
5.0

Nothing

Thomas W. 
Rating:
5.0

I highly recommend Pinnacle Storage of Sunset Beach for all of your uhaul needs. Friendly customer service with a smooth transaction. These guys are the best! Highly recommend them for storage as well!

Michael S. 
Rating:
5.0

Customer did not leave a comment.

Tom M. 
Rating:
5.0

Great service, value and courtesy as ALWAYS! We always use this Uhaul location. The best value, support we have had for many years. We rate them 6 out of 5 Stars

Billy C. 
Rating:
5.0

used early electronic check in and was able to move up the pick up time, that was a big help, staff called me to verify my request to adjust the pick up time

Stephen S. 
Rating:
4.0

Customer did not leave a comment.

Lynn H. 
Rating:
5.0

Customer did not leave a comment.

Leigh H. 
Rating:
5.0

The Staff there go out of their way to help you.

Brian F. 
Rating:
5.0

from pick-up to drop off, so easy and affordable. the only thing missing was a cup of coffee and a donut. thank you uhaul for making the move more tolerable. will use again and recommend at every chance.

ann B. 
Rating:
5.0

Customer did not leave a comment.

Guy B. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth M. 
Rating:
5.0

Customer did not leave a comment.

David D. 
Rating:
5.0

Not a thing, very satisfied

john S. 
Rating:
5.0

Customer did not leave a comment.

Charles W. 
Rating:
5.0

Do not like the fact that Uhaul will not confirm pickup time and location in timely manner. also did not like have to go several locations to pick up equipment. To me this is not customer focused or accommodated.

Dale M. 
Rating:
5.0

Very friendly service. Best other competitors prices.

Becky P. 
Rating:
5.0

Customer did not leave a comment.

Wayne W. 
Rating:
5.0

Customer did not leave a comment.

Tony M. 
Rating:
5.0

Simple and convenient. Couldn't have been easier.

David W. 
Rating:
5.0

Customer did not leave a comment.

Joyce B. 
Rating:
5.0

Nothing here either! Staff was so friendly and helpful. Great job on both ends and I will highly recommend to future clients.

Paul K. 
Rating:
5.0

Customer did not leave a comment.

Ricky G. 
Rating:
5.0

Customer did not leave a comment.

Robert R. 
Rating:
5.0

Excellent customer service! Truck was ready and waiting for us.

neal H. 
Rating:
5.0

Customer did not leave a comment.

Jay M. 
Rating:
5.0

Check before hand for nails in tires as I had to make a switch and lucky you had another trailer available as the one I would have got without checking tires would have had two nails on one side of axle.

Matthew M. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
5.0

Great experience the employee was outstanding!!!

gregory A. 
Rating:
5.0

Customer did not leave a comment.

Jane L. 
Rating:
5.0

Customer did not leave a comment.

Valerie P. 
Rating:
5.0

Customer did not leave a comment.

Carole M. 
Rating:
5.0

Customer did not leave a comment.

David P. 
Rating:
3.0

I am not happy and request that someone from CEO office call ne

Jerry J. 
Rating:
5.0

Customer did not leave a comment.

ROBERT C. 
Rating:
2.0

Location was far from my home and not my desired location. Also the inside windows were extremely dirty - it looked like there was a large dog inside the cab licking and smearing the windows in all locations - I am not exaggerating. I had to clean them as soon as I got home. The seats, dash, and floor were in OK condition.

Jeffery F. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL M. 
Rating:
5.0

Customer did not leave a comment.

jackie L. 
Rating:
5.0

Pick up location was not convenient to my location

DENISE M. 
Rating:
5.0

Customer did not leave a comment.

Mark V. 
Rating:
5.0

James was a great help!

Frank W. 
Rating:
5.0

Excellent customer service. James did a great job with tremendous professionalism. We would highly recommend James and this u-haul facility.

Allen F. 
Rating:
5.0

Customer did not leave a comment.

Richard R. 
Rating:
5.0

Customer did not leave a comment.

Richard R. 
Rating:
5.0

Customer did not leave a comment.

Jeff B. 
Rating:
5.0

Customer did not leave a comment.

CHARLES N. 
Rating:
5.0

Customer did not leave a comment.

Kalene H. 
Rating:
5.0

Customer did not leave a comment.

Jeff B. 
Rating:
5.0

Customer did not leave a comment.

Dieter S. 
Rating:
5.0

James was excellent! Very knowledgeable and accommodating with all logistics. Keep up the good work 👍🏻👍🏻.

Randy H. 
Rating:
5.0

the people at pinnacle storage sunset beach were very helpful. I would recommend them

George B. 
Rating:
5.0

Manager was very personable and did a great job.

Roland S. 
Rating:
5.0

Customer did not leave a comment.

Peter D. 
Rating:
5.0

James was very accommodating and friendly

Robert S. 
Rating:
5.0

Customer did not leave a comment.

Donald W. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

Nothing on your end, the owner could not have been more personable and professional!

John H. 
Rating:
5.0

EXCELLENT CUSTOMER SERVICE

Robert S. 
Rating:
5.0

Customer did not leave a comment.

Don S. 
Rating:
5.0

The gentleman who checked me out was amazing. He even came out with a broom before I left to make sure a little bit of sand in the driver seat was swept out before I left. I honestly wouldn't have even noticed it

ROGER J. 
Rating:
5.0

Great experience easy to do business with

Todd H. 
Rating:
5.0

Customer did not leave a comment.

Edward M. 
Rating:
5.0

Major shout out to James - superb service and support. Huge fan of his and Pinnacle storage.

ADAM O. 
Rating:
5.0

Customer did not leave a comment.

KENT T. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL H. 
Rating:
3.0

We went to drop off the vehicle before our 2pm deadline and no one was at the facility. When I tried to call the number on the door the call would not go through. We locked the vehicle and left the key in the drop off door. Was pleasantly surprised that we received an email with a return receipt from the facility without having to follow up.

william M. 
Rating:
4.0

Customer did not leave a comment.

David L. 
Rating:
5.0

Everyone at this location is amazing!

Jeff B. 
Rating:
1.0

The equipment (a car carrier and a 15' truck) I reserved, and verified the Tuesday before pickup and ten again the day before, was not all on site. The car carrier was NOT there. Major inconvenience. UHAUL never emailed me the pick up location. I had to call them Friday night. Colby didn't have the car carrier at Pinnacle. Sent me to another dealership in Sunset Beach. They were closed. Went back to Colby. He found a car carrier in Shallotte. I had to go there, then back to Pinnacle to get my car. Colby had no idea how to secure th vehicle. Major inconvenience. Major problem as I had movers coming. I should get a refund!!

charles B. 
No reviews have been submitted for this location.

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