Pick up was super easy. The gentleman there was very helpful and made sure I knew exactly how to operate the Uhaul.Michelle H.
Customer Reviews for Pinnacle Storage of Sunset Beach
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Sherri D.
Great, from pickup to return.Michael C.
Went at lunch so did self return. Space is tight which made it difficult to back trailer.Randy F.
Friendly and attentive customer service. Explains things and answers all questions courteously. Would definitely refer them to friends and family!Kenneth C.
Customer did not leave a comment.JAMES D.
Customer did not leave a comment.Thor T.
Customer did not leave a comment.Amanda S.
Drop the prices on trailer rentals - I rented the same size trailer less than 1 year ago and the price of the trailer (which was very reasonable last year) almost quadripled this year! I wasn't anticipating this large of a price increase!Jack L.
Pinnacle was great. John (?) Was knowledgeable, helpful, and had a great attitude. Would definitely use them againJason C.
Great customer service from Chris.JAMES G.
Excellent experience at this location.Michael S.
Customer did not leave a comment.alison S.
Great customer service! Very clean, friendly people, and helpful while dropping off a truck. HIGHLY RECOMMEND THIS LOCATION!STEPHEN D.
Customer did not leave a comment.Eve D.
Customer did not leave a comment.Peter B.
Fantastic location. More than friendly. True customer service. Highly recommend!GINGER J.
Customer did not leave a comment.EDWARD C.
Everyone was so nice and helpful! The truck worked out great for us. Super pleased!!Michael H.
Very helpfulJames F.
Customer did not leave a comment.Robert F.
absolutely the very best service and kindness whenever I rented from pinnacle storage! if I ever need another u-hual ill definitely be renting from pinnacle storage.Chris Q.
good job!christopher B.
The pick up was quick and smooth. They actually put the trailer on my SUV and helped me check the lights. He was very friendly.James F.
Customer did not leave a comment.Pamela E.
The Pinnacle storage location is easy to get in and out of. They always have a good supply of equipment when I need it. My move was much easier knowing I had a reliable location to rent my equipment.Val A.
Customer did not leave a comment.Linda P.
The pickup was fast and rep was super friendly. Made the entire process easy and painless.David S.
Customer did not leave a comment.GLENN D.
Customer did not leave a comment.Stuart B.
Customer did not leave a comment.Samuel M.
Customer did not leave a comment.Leonard F.
Customer did not leave a comment.Terrie W.
Customer did not leave a comment.Paul S.
Customer did not leave a comment.Thomas O.
Just dropping off a vehicle. Courteous personnelAndrew M.
Customer did not leave a comment.Charles P.
The truck has seen better days and probably needs to retire. Did it do the job? Yes. The team at Pinnacle Storage, especially, are the best.Laura C.
Customer did not leave a comment.Greg H.
Had no problems with the trailer other than it cut my gas milage in half!George B.
Customer did not leave a comment.James S.
Make sure everything works and if you pay for a hand truck have it be on the truck! Tuneup the truck for better gas mileage.Catherine M L.
Customer did not leave a comment.Gary W.
Customer did not leave a comment.Michael W.
James was at lunch when I arrived on a Sunday. I was able to unhitch my trailer rental myself and roll it into place. I left a voice mail asking someone to call me to assure all was well. Within 5 minutes of James returning from lunch, he called and said everything was perfect and my receipt was already in my email. I really appreciated that!Julia W.
Customer did not leave a comment.Tiffany L.
Customer did not leave a comment.Chip T.
Customer did not leave a comment.Dianna A.
Customer did not leave a comment.Marvin C.
Customer did not leave a comment.Lora H.
Customer did not leave a comment.Paul A.
I went to drop off and closed for lunch so did online drop off! Very easyJENNIFER SMITH H.
Customer did not leave a comment.MARTIN S.
Customer did not leave a comment.John B.
Customer did not leave a comment.DonaldT F.
Very friendlyRobert B.
Customer did not leave a comment.Jennifer P.
Was unable to pick up truck via phone. Called U-Haul, on hold for 15 min, get transferred to tech support, then disconnected. Spent an hour and a half trying to get truck. Finally had to wait for the storage place to open. Movers were at my house waiting. Never again!Brenda C.
I highly recommend Pinnacle Storage of Sunset Beach for all of your uhaul needs. Friendly customer service with a smooth transaction. These guys are the best! Highly recommend them for storage as well!Michael S.
Customer did not leave a comment.Tom M.
Great service, value and courtesy as ALWAYS! We always use this Uhaul location. The best value, support we have had for many years. We rate them 6 out of 5 StarsBilly C.
used early electronic check in and was able to move up the pick up time, that was a big help, staff called me to verify my request to adjust the pick up timeStephen S.
Customer did not leave a comment.Lynn H.
Customer did not leave a comment.Leigh H.
The Staff there go out of their way to help you.Brian F.
from pick-up to drop off, so easy and affordable. the only thing missing was a cup of coffee and a donut. thank you uhaul for making the move more tolerable. will use again and recommend at every chance.ann B.
Customer did not leave a comment.Guy B.
Customer did not leave a comment.Elizabeth M.
Customer did not leave a comment.David D.
Not a thing, very satisfiedjohn S.
Customer did not leave a comment.Charles W.
Do not like the fact that Uhaul will not confirm pickup time and location in timely manner. also did not like have to go several locations to pick up equipment. To me this is not customer focused or accommodated.Dale M.
Very friendly service. Best other competitors prices.Becky P.
Customer did not leave a comment.Wayne W.
Customer did not leave a comment.Tony M.
Simple and convenient. Couldn't have been easier.David W.
Customer did not leave a comment.Joyce B.
Nothing here either! Staff was so friendly and helpful. Great job on both ends and I will highly recommend to future clients.Paul K.
Customer did not leave a comment.Ricky G.
Customer did not leave a comment.Robert R.
Excellent customer service! Truck was ready and waiting for us.neal H.
Customer did not leave a comment.Jay M.
Check before hand for nails in tires as I had to make a switch and lucky you had another trailer available as the one I would have got without checking tires would have had two nails on one side of axle.Matthew M.
Customer did not leave a comment.Robert S.
Great experience the employee was outstanding!!!gregory A.
Customer did not leave a comment.Jane L.
Customer did not leave a comment.Valerie P.
Customer did not leave a comment.Carole M.
Customer did not leave a comment.David P.
I am not happy and request that someone from CEO office call neJerry J.
Customer did not leave a comment.ROBERT C.
Location was far from my home and not my desired location. Also the inside windows were extremely dirty - it looked like there was a large dog inside the cab licking and smearing the windows in all locations - I am not exaggerating. I had to clean them as soon as I got home. The seats, dash, and floor were in OK condition.Jeffery F.
Customer did not leave a comment.MICHAEL M.
Customer did not leave a comment.jackie L.
Pick up location was not convenient to my locationDENISE M.
Customer did not leave a comment.Mark V.
James was a great help!Frank W.
Excellent customer service. James did a great job with tremendous professionalism. We would highly recommend James and this u-haul facility.Allen F.
Customer did not leave a comment.Richard R.