Customer Reviews for Pocasset Auto Service

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Pocasset Auto Service

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John M. on

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Clean the snow off the roof.

Fred S. on

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The person i dealt with was rude.

Paul S. on

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Easy to find , truck was right out front and next to the key lock box.

Albert W. on

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Customer did not leave a comment.

Peter G. on

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Would definitely rent there again!

THOMAS M. on

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great service - highly recommend

Katharine E. on

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Alison R. on

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Eric O. on

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mark V. on

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20' Truck should have cruise control for long trips. Also gas mileage was poor.

Caryl S. on

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Customer did not leave a comment.

SEAN O. on

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The owner (Jim) is EXTREMELY rude and unprofessional. We called at approximately 2:30 PM and he advised he had three (3) of the size trucks we were looking for. My wife asked if she could reserve one of the trucks which at this time he said "I have plenty of them, as long as you come in before 7 because I leave at 7 on the dot". She asked if he needed her name or CC info which he stated again "no, just come in I have plenty". We arrived at 6:32pm. We walked in and he said "yea?" We explained that we called earlier about a truck. He asked "did you make a reservation?" We said "no". He said sorry we dont have any trucks available. I quickly explained the previous phone conversation that took place. He said "well ohh well they are all taking" We explained again this was why we wanted to reserve a truck and that he insisted against it. At this point he turned his back to us and looked at the computer and shook his head "nope, we do not have any". We asked why didnt you have us reserve one when we insisted we needed the truck and no other place was open at this time to try and scramble to find another option. Jim yelled "STOP" and raised his hand in an manner that was hostile. He did this all while his back was towards us. My wife was extremely offended that a person would raise his hand at her along with a U Haul representative would conduct business in this manner. He turned around and I advised him he would not speak to my wife in that way or disrespect her. He stated, "she was raising her voice". This was inaccurate. Jim then picked up the telephone and walked outside. He returned approximately 5 minutes later and asked for my CC info and driver license. He entered some information into the computer and handed me a printed contract. I left the premises without any further conflict. We both are appalled by his actions and embarrassed that UHaul would conduct any type of business with this establishment. We will NEVER go back and we will let it be known to everyone we come across who is looking to rent a truck not to give their business to this place. UHaul should seriously look into their relationship with him and how it reflects on the Uhaul company's name.

Paul J. on

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Customer did not leave a comment.

James F. on

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Your agent in Pocasset was pleasant, professional and efficient. I was very pleased with his service.

thomas M. on

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Exceptional service provided

sam G. on

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Paul M. on

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Richard G. on

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great people and great location

John M. on

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Jim was very friendly and helpful. He even opened 5 minutes early on a Monday morning.

Courtney B. on

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I ordered a 10’ box truck and the reservation was changed to a 15’ without informing me. So i had no choice at pick- up. And the location told me that two 10’s would be a available at that location on the day i was scheduled for when I reserved it. Very poor!!!!!

Andrea M. on

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Kind, professional, friendly, helpful

brett B. on

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Customer did not leave a comment.

CIndy M. on

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The pick-up went very smoothly and quickly/ drop off was after hours

SUSAN L. on

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Pocasset Auto Service went above and beyond on the most difficult weekend to find a truck. I was a walk in which made it harder. They did it!!!! Thank you ,thank you!!!

PAUL P. on

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The whole experience was a problem, first I chose a different place to pick up the truck because of the reviews about this place. When I showed up I was told I had to go to the place I didn’t want to go to. After filling out all the paperwork I was led to the truck and given the keys by the agent. When I got to my mother’s so 10 miles away I realized that this truck wasn’t the same one on the contract. When I called he wanted me to go back to change trucks. I told him that was impossible so he switched trucks remotely The next day when I returned the truck to Old Saybrook I was told that I was supposed to return it to Groton which is about 30 miles away even though the original contract said Old Saybrook. The truck was great, I can see why they get very poor reviews. The lady in Old Saybrook was very nice and helpful

John J. on

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location not open upon dropping trailer off. u-haul /smart phone app did not work. spent the better part of 2.5 hours on the phone on hold waiting for a representative that could help me. this was unacceptable and poor customer service.

Joanne A. on

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It's hard to tell that this dingy little gas station is where you drop the truck...I thought I was in the wrong place and almost turned around to go to the self storage place with Uhaul truck on the lot up the street. It seemed they're not really into the Uhaul thing, or maybe it was just a bad day.

Ed S. on

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Donald W. on

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It was raining and the driveway was flooded -- I had to walk through standing water over 6" deep. They were closed when I dropped off the truck, so no interaction with personnel. I would only recommend due to its proximity to the Woods Hole ferry.

Rodion M. on

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Jeffrey K. on

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Sam B. on

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Excellent communication ahead of rental pick-up, arranging for best possible pickup experience