Owner very accommodating and made the experience better.craig S.
Customer Reviews for Poinsette Carwash & Self Storage
(U-Haul Neighborhood Dealer)
Travelers Rest, SC 29690
Services at this Location:
- Mon-Thur: 9 am - 5 pm
- Fri: 9 am - 4 pm
- Sat: 9 am - 1 pm
- Sun: Closed
- Free towing inspection
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The old guy at the place was very rude and nasty to me and the very night I went to bed the truck gotten stolen then the old guy excuses me stealing and I have talk to the police but haven't talked to uhaulbillye L.
Customer did not leave a comment.steven S.
Tim is friendly and helpfulKathleen B.
Customer did not leave a comment.Gilbert J.
Very helpful and friendly. Equipment was clean and in good shapeMary L.
This was not my original pickup point. It was not close to convenient. Not happy about that.Jack D.
This uhaul dealer was easy to work with and accommodating. Simple pick up and drop off process.Chuck H.
Owner came out in the Rain and unloaded trailer. Great Customer service.Scott N.
Everything seems to be working fine. Keep it up.worth M.
Customer did not leave a comment.NELSON B.
Excellent service...wish all uhauls were this way...MICHAEL D.
Uhaul Associate was very helpful and pleasant.Christopher B.
Customer did not leave a comment.Susan B.
I had a very unpleasant experience with this location. Usually I rent trailers on Fridays to be returned on Sundays. The owner charged me for 3 days of rental since he told me he does not allow returns on Sundays, which I understand but I should not be financially penalized by his business decision. Well, the owner said to me on Friday that on Monday he would discount one day of rental. I went ahead and got the trailer, returning it on Monday morning. The owner finally said that the system would not allow him to discount the extra day I a had to pay. Never had an issue with U-Haul before but the service of that location is way bellow U-Haul standards.Ricardo F.
Using the online check-in was great. Also the online operator who helped me keep the closest location for my rental was very helpful. I am recommending this rental location for U-Haul to others in my community. Honoring the rental cost for the 10 foot truck even thought the location only had 20 foot trucks was a added bonus.James K.
Trailer was in good shape with new tires. Representative was friendly and helpful. Would definitely recommend this location!Christopher H.
Customer did not leave a comment.gary S.
Customer did not leave a comment.Franco R.
Great friendly service from Tim.Jason P.
Customer did not leave a comment.Edward R.
THE GUY WAS SO HELPFUL!!!!! I LOVE THIS UHAUL RENTAL LOCATION.MONICA D.
Customer did not leave a comment.Linda J.
Customer did not leave a comment.Cody L.
Nothing the truck was clean and had gas in so everything was greatJASON R.
Customer did not leave a comment.Karl S. | Overall Experience
Customer did not leave a comment.Brian C.
Customer did not leave a comment.Robert D.
Very professional, welcoming, and helpful.Eric G.
Customer did not leave a comment.Mary K.
The personnel were friendly and got my close out done in no time. I was very surprised that the in and out went by In minutes. Glad I could do it in person and not use the on line system. Many thanks for considerate, efficient care.Frank D.
Customer did not leave a comment.John B.
Customer did not leave a comment.Charles T.
Customer did not leave a comment.Timothy J.
Customer did not leave a comment.Samuel T.
The gentleman checking me in was nice, accommodating and thorough. Very helpful in all aspects.Frank C.
Everything was great and the gentlemen that helped me was amazing!Harmony L.
I rented a uHaul and I returned it to the location provided and I talked to the representative at the store as well as the actual Uhaul company and I'm not satisfied. This is the worst rental unit.Shamella M.
Customer did not leave a comment.john S.
Returned truck a day early. Would not refund a day's rentalKaren A.
Customer did not leave a comment.Charlie R.
Ensure the mileage out is correct. I paid more than I should for mileage and then the guy would not refund the overage even though I had proof of the difference.Diane M.
I dropped the trailer at night. Parking was tight, but doable.John F.
Excellent service and never had an issue with renting any Uhaul equipment from this location, which I have done many times.Scott L.
Great service above and beyondNeilson R.
Clean equipment. Properly maintained. Polite and friendly and fair staff/owner.Robert P.
Great local service every time. Definitely recommend.ian B.
Excellent. Will use againShane B.
Customer did not leave a comment.Josh S.
Customer did not leave a comment.Steven S.
Quick and easy!Timothy W.
Customer did not leave a comment.Matthew M.
Customer did not leave a comment.James P.
Website booking process was a pain due to all the supplemental questions.Darren T.
Nice person and would tell my friends about itWilma M.
Everything is fine just as it is!WILLIAM T.
Tim was great to work with and very helpful. Next time I need a trailer or truck, will definitely give him a call.William H.
Great local and Friendly service.Ian B.
Checking in was very slow. The guy took off my insurance and when I said well if you do that and we have an accident won't I be responsible for the truck? And he said yes. I was like well you need to add that back on (I had reserved with insurance) and he had go back and start ALL OVER and ask me everything again. Which by the way was already asked and answered when I reserved. Not a great customer service experience at alltiffany H.
Customer did not leave a comment.Kelly M.
Customer did not leave a comment.RANDALL T.
Customer did not leave a comment.wriston M.
Customer did not leave a comment.Luke B.
Customer did not leave a comment.luis V.
Customer did not leave a comment.Robert C.
Customer did not leave a comment.Scott E.
Great local, efficient and friendly service.ian B.
Great customer serviceRandy E.
Customer did not leave a comment.al M.
Customer did not leave a comment.Cristian M.
Great local and friendly service. Definitely my go to Uhaul center.Ian B.
Customer did not leave a comment.Michael C.
No improvements needed. Mr Tim is great to work with.DENNIS L.
Customer did not leave a comment.Jonathan M.
Customer did not leave a comment.ROBERT P.
Manager was excellent!!! Will rent from him in the future.Melvin M.
Customer did not leave a comment.James C.
Customer did not leave a comment.Jerry A.
Customer did not leave a comment.gerald H.
Customer did not leave a comment.Santana S.
Nice friendly people. No complaints.BYRON H.
Customer did not leave a comment.Stella S.
Customer did not leave a comment.Joseph F.
Tim was extremely helpful. He made sure I was taken care of and understood all procedures. I would highly recommend him!Tara R.
Very easy to work with. Great group will recommend to anyone!Robert H.
Customer did not leave a comment.Brian D.
Customer did not leave a comment.Craig S.
I have used several Uhaul trucks over the years, and always had great service from them. However it wasn't the service that I wasn't impressed with, yet the upkeep on the equipment that surprised me! The exterior of the truck had not been cleaned in quite some time! So much that I had to clean all the glass myself so that I could actually see! Also the front steering/suspension had some major issues going on! I was a mechanic for for several years, and from my viewpoint the vehicle had not been inspected in quite some time. I had no choice but to drive the truck; however the average person wouldn't have been able to drive it in that condition. As I said I have always gotten great customer service from Uhaul, but this time it was their equipment in question.Travis P.
Customer did not leave a comment.Bill W.
Customer did not leave a comment.Daniel H.
Customer did not leave a comment.dennis l W.
Poinsette was great to work with. The truck was not though. We rented a 26' truck and car dolly 2 weeks ago and it was outstanding. We did the same again on this trip and the truck had issues...headlights were terribly out of alignment (couldn't see anything at night on low beams, high beams shined in passing lane, not in front of truck), driver's side mirror loose and shaking badly, brakes squealed really bad (seemed to work good but sounded terrible), driver's front blinker has a short (didn't work half the time on the road), there was a leak in the storage area that got furniture and box springs wet. truck: JH 1479BJohn P.
Excellent service, reservations we done online and were ready upon my arrivalAllen C.
Customer did not leave a comment.rose D.
I had a great experience and the customer service was excellent.Joseph F.
The location I selected did not have trailers. They redirected me to a different location. The owner/manager that took care of me was friendly and went out of his way to make sure my experience was great. He was easy to work with an I highly recommend him!Greg M.
First contact was a negative experience, but second contact went extremely well. Very nice individual working. Would rent or drop off at this location again.Darren D.
preregistered and still took two hours to get unit because of computer issues.Scott R.
Nothing. The service was fast and friendly.Terry C.
everything was perfect which allowed me to complete the job with little trouble. ThanksEdward G.
Customer did not leave a comment.Dawn H.