Customer Reviews for Pommervilles Automotive & Gas

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Pommervilles Automotive & Gas

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Keith S.
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Busy intersection with minimal storage, hard to drop off, very nice workers.

FRANCISCO M.
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Customer did not leave a comment.

Bond A.
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Customer did not leave a comment.

Stephen J.
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Customer did not leave a comment.

Lorenzo Q.
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Customer did not leave a comment.

Esther C.
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The only thing that was unpleasant to deal with was site supervisor that came into the store. His uniform was from Uhaul and his name is Mark Shelton saw on his uniform. He was horrible and wanted to send me to Santa Maria when I had already made a reservation in advance. Fortunately, for me that the man Jose in the gas station and workers there helped me out 100% and completely grateful that Jose M. helped me. Found the truck for me and called me on my cell. If it wasn't for him I would of wasted so much time and would of found a different way to do what I needed. To make things clear on here the guys at this gas stations do excellent work, are super friendly and helpful. The one man came in from Uhaul was the unpleasant person supposedly trying to help me by sending me to a SM and offering me 50 bucks for trip. I am a USAF, female and young looking and maybe he thought id go for it. I know for a fact he was very very rude to me. Sending me further was inconvenient for me. I never want to hear from that man again. Uhaul should look into that site supervisor way he runs business. But Thank you Pommervilles Automotive & Gas and crew for being amazing!!!!

Juan C.
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Customer did not leave a comment.

David W.
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real good experience!

Shaunden S.
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Customer did not leave a comment.

Justin L.
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Over charged us multiple times and never returned our calls to fix the nearly $1000 charges.

BIANEY S.
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Customer did not leave a comment.

MICHAEL F.
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Juan C.
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michael T.
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William S.
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Ana D.
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MARK L.
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PATRICIA C.
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Vanessa G.
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Colette N.
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Communication. We were offered a discount to drop off at this location. We dropped off at night because we have a baby and it was easier that way. We were never told of any late night convience fee and we were automatically charged this. We are on such a tight budget and drove an extra 30 minutes to drop off the truck and have 1/4 extra gas in the tank and are charged $20 for a late drop off... bullshit!

jason P.
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The mileage charging is pretty outrageous. Maybe just add to the price of renting a uhaul . Like a flat rate of some sort.. everything is included. Yes you will have to refill the gas tank after using it thats only fair .. but .99 cent per mile wow.. or .69 cents per mile oh my gosh.. $44.00 dollars just for a couple of hours of use . I returned it the same day.. come people.. now these days people work hard for there money ... but its cool i know things are expensive and the upkeep of these trucks are not cheap. I know people do abuse them alot.. i get it.. thanks for hearing my rant.. god bless

Jon M.
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I was traveling to Idaho and back and was told by the owner/operator that using a pickup truck instead of a van would be the way to go because I would not be charged for the mileage, just the rental fee. I saw a poster in the store that said free mileage with a pickup truck was a flat fee of $330/week but the person helping me said they were not aware of that. Because of the distance, I got a mileage break but it was not free miles. I am confused on the rental policy for the vehicle. I also did not care for the feature that turned off the engine every time I came to a stop. Other than that, the truck performed flawlessly and I had a good trip.

Gabriel C.
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U haul doesn't accept the unemployment debit card. You must have cash.....

brian K.
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helpful, curtious, and professional.

Amy F.
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Customer did not leave a comment.

ED L.
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Customer did not leave a comment.

Daniel V.
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They resolved any issues I had with customer service on their mind. I appreciate the easy transaction, especially in these tough times. They truly care about their customers.

Omar S C.
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The rental process was mostly automated and was completed online, but more should be included online. I had to take photos of my drivers license and submit on the spot, and I had to sign forms before and after checkout. With COVID-19, I'd rather complete these steps before arrival and/or electronically.

Michael R.
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not thing

MARK U.
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Customer did not leave a comment.

joan S.
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The customer service keeps me coming back. Don't cjange anything! The staff is friendly and efficient, if you have to wait you are kept in the loop. Excellently customer service with a smile. Even with the mask I know they're smiling!

BEATRICE S.
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Everything about the truck operated 100% correctly in addition to all of the moving aids included being readily accessible. The customer service was first class for reserving the truck and on the vehicle return. Thank you.

joann S.
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Pleasant friendly environment. Knowledge about the product.

eric N.
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Customer did not leave a comment.

mario R.
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Customer did not leave a comment.

Aleshiea J.
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No input staff was friendly and professional and the process was quick and easy

Lori M.
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Nothing. I will say, James (at the counter of Pommerville Automotive) did a great job adjusting my contract after I made an error. He really went out of his way to make the necessary changes. Great customer service!!!

David S.
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Staff was great

Brenda S.
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Customer did not leave a comment.

Anthony C.
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kima D.
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Malinda M.
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Make a smaller sized truck.

Susan G.
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Excellent customer service. Thank you!

CAROLYN B.
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everything was perfect!! Thank you

David W.
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not a thing needed

JEFFREY K.
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Great customer service!

RAENA M.
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The associates were great, understanding and helpful. Quick service and one gentleman offered me a ride home. Thanks

David W.
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nothing!

Sharon F.
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I don't like technology as much as others. I am not into the downloads that are done due to non-secure technology and or the use of telephones for this very reason. I would suggest not is better and your efforts for absolute secure. It is about the outside in..

Ismael C.
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Great location prompt and very clean.

Michael S.
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Did not have but a couple of furniture pads

Joe C.
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Customer did not leave a comment.

Robert H.
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Eduardo G.
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carolyn S.
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Soledad K.
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This truck was used for Toy collection for the Toys for Tots program and look forward to another year of support.

Michael P.
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I had originally made a reservation 4 days prior at vandenberg village uhaul. I came in and they informed me that they didn't have the truck I reserved. Well they had the truck there but I couldn't use it. They then send me to lompoc uhaul on H street. I will never use uhaul again. Pommerville uhaul was great but due to my experience I will now go somewhere else. I also will not refer people to vandenberg village uhaul.

LANCE H.
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The best customer experience ever

JEFFREY S.
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Customer did not leave a comment.

Alicia M.
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They should call to let the custome know that truck are not ready and referral to another location or they bring trucks from another partners location.

Chriscelia M.
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Customer did not leave a comment.

Dana L.
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Ed L.
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Robert L.
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Everything was great.

Fred G.
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Was billed again a week lster

Christopher W.
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Customer did not leave a comment.

Robert H.
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Great Service! In and out real quick. PLUS, you can refill the gas right at Pommervilles.

Nicole V.
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Customer did not leave a comment.

Sang Y.
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Jennifer N.
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Natalie Y.
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Sharon F.
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Maybe extend the in person contact for drop off until a later time of evening like 6:00 - 7:00 p.m. for return

Allen L.
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Customer did not leave a comment.

Nathaniel W.
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Uhaul service sucks

Diane L.
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Excellent as always!

Doug C.
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Box truck needs ramp.

Patricia P.
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I was unhappy in that my original pickup location was changed without my consent. I wanted to pick up the truck in Vandenberg village but was redirected to pommerville in Lompoc. The people there were very helpful and professional, though.

Sam G.
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Customer did not leave a comment.

Gail E.
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Mark R.
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Customer did not leave a comment.

Ian B.
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Great service and the manager Miguel was great. Highky reccomend. Thank you

Serena R.
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They are always welcoming and personal. Great place to rent from.

Lisa S.
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Customer did not leave a comment.

Timothy N.
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Always get great service here

Rebecca B.
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First complaint, i got it at 3:30 pm, they had me down to return it at 8 am the next day.. Not even giving me 24hrs. Then when i was a an hour past return, they inform me at drop off its fee is a full day of use. So i decide ill keep it and use it instead of my pickup truck to go visit my mom 5 miles away.. The uhaul gets way better gas mi. The next day i called ahead becasue i locked the uhaul key inside and tell them im waiting for roadservice to come.. When i get there, he informs me, im late so ANOTHER FULL DAY CHARGE! So, i keep it, i mean i am paying for it! So all in all, i felt like i could have been charged a LATE FEE the 1st day ($20 instead of an extra 55$ for the day.. ) I have rented w uhaul & competitor in the past and have never been charged for an extra day plus the additional charges.. Ins($15) + dolly($10) I used the truck 1 full day w4 hrs plus a lil over an hour late.. And my final bill was $180 plus some change.. Not a single person even tried to resolve this with a late fee.. And this by far is the worst experiemce ive ever had moving. I am sure it is this location.. The other location on falcor st is great. I was never charged for late fee before like this. Other locations seem to be compassionate amd not try to rip you off for being an hour late. This location gets 0 stars and i hope uhaul finds some compassion to reimburse me for the hassle. I just would like to pay for 1 day of use since its all i used.

austin L.
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The U-Haul smelled like cigarettes

Robert S.
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extremely helpful station owner. the u-haul rep. was not available at the time of drop-off. But, he was most helpful.

Ian B.
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Very courteous and helpful. Made things very easy.

WEST SHORE S.
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Customer did not leave a comment.

Robert B.
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Outstanding service!

Brad M.
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I have used this location the last several times that I rented and always have a great experience . This time I rented a tow dolly to move some of my vehicles that are in different phases of repair and asked for the ball size that I needed and they didn't know . They called me back with the correct information within 5 minutes. I absolutely do advise friends and family to do all their UHaul business at this location if possible !

Scott M.
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The people at this u-haul are always helpful.

John G.
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Customer did not leave a comment.

Greg F.
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More space. More personnel for assistance .

Sylvia R.
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After my pick up location experience this was truly seemless.

CASANDRA B.
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Customer did not leave a comment.

Ronald T.
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Customer did not leave a comment.

Marisa R.
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Customer did not leave a comment.

Araceli D.
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Just a bit confusing on who was being helped since there was several people picking up and dropping off. Staff was helpful and friendly. I just had a baby, and it would be nice if someone else could pick up the truck versus I had to be present to pick up the truck. Would be nice if Uhal is not so stick with the milage since, I explained I had to take things into storage.

Curtis G.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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