Customer Reviews for Porthos Pet Supplies

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Porthos Pet Supplies

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Alan W. on

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Bryn W. on

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MIKE L. on

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Linda B. on

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sherman m. on

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Make the fine print BIGGER! on your documents. They are hard to read, especially for seniors.

PAUL S. on

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5 star service, couldn't be happier.

PAUL S. on

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Top notch service from Kevin, went above and beyond when I had difficulties with the pickup system on my phone. Phone pickup system, great idea, poorly executed. 25 mins of frustration, try again uhaul.

Irene C. on

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Robyn W. on

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RANDY A. on

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Jessica F. on

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Service was incredible and availability was perfect! Customer service deserves high praise as they did whatever they could to fit our needs and help us out. Thank you Vulcan U-Haul!!

Bryn W. on

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We thought they did everything well. We had no problems. No need to improve.

Jarrett H. on

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Gordon N. on

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RANDY A. on

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Dale A. on

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Very efficient and polite. Most helpful people at this location,

Bernardo P. on

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Great service, super helpful, showed me everything I asked about and with a smile the hole time.

Lavonda J. on

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Excellent service/ very clean trucks. Helped with all are questions. Best rental experience ever with U-Haul.

David H. on

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Immaculately clean trucks and will take the time to answer all of your questions and even have trucks prepped and waiting for there out going customs! Exceptional customer service.

David H. on

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brandon p. on

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Website said there was a car dolly there but wasnt when I went to pick it up. Was upgraded to car trailer and kms were covered to get the other trailer. Good service, could use more accurate online ordering

Bill B. on

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Great new truck... so much better than the old ones I’ve used in the past. Excellent mileage.

Leanne P. on

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nothing, Kevin at Porthos was excellent and the whole process was smooth. Thank you so much.

sunghun l. on

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PAUL S. on

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Keep up the good work. It's a pleasure doing business with Kevin and Andrea.

Kevin H. on

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Driving here was worthwhile as I have never seen a truck so clean.

PAUL S. on

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Make the contract process simpler/easier for the agents. Get the card reader in the agency working. This is not the agents fault, it's head office. Kevin does all he can to make the experience the best he can.

George J. on

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Not much - excellent and friendly service and I would not hesitate to recommend them to others.

chris w. on

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Friendly and reliable

Meagan Y. on

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Tracey R. on

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Chris W. on

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Great friendly service as always, they always go that extra mile to ensure you have everything you need.

Chris W. on

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Lovely friendly staff, very helpful and answered any and all questions we had.

Chris R. on

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The staff are new to U-Haul but went above and beyond to get my needs met. Every one of my questions was answered or an answer found for me. They were very accommodating and were able to meet all my time line needs Even printed me a map and found me the cheapest place to get gas.

Zac G. on

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Total lack of communication and lack of experience at the location. The address hasn't been updated on Google so I spent an hour driving into the middle of nowhere for no reason. Fortunately a farmer in his field had an idea where the location was. Uhaul said they would text me the location which I didn't get till an hour after I'd found the actual location that was in a pet store of all things. The people there had not a clue what they were doing and it took me an hour just to get out of there. By the time I got the trailer all the people I'd arranged to help me move had to leave. Totally screwed my moving weekend I doubt t I'll ever use uhaul again

Riley F. on

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I had to travel to Vulcan from Lethbridge as there was a shortage of trucks. U-Haul only gave me extra mileage and was not able to give me longer time with the truck to account for travel time. The location is Vulcan was lovely. It was her first day open and she did the best to accommodate me.

Robert T. on

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