Customer Reviews for PostalAnnex Plus
(U-Haul Neighborhood Dealer)

480 reviews

1839 Ygnacio Valley Rd B   Walnut Creek, CA 94598

(925) 947-5807

Location Hours

  • Mon-Fri: 10 am - 5 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed

Services at this Location:

Contact Us

(925) 947-5807

1839 Ygnacio Valley Rd B
Walnut Creek, CA 94598

Services at this Location:

Location Hours

  • Mon-Fri: 10 am - 5 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Found this location to be less complicated and and overall a much better experience than another U-Haul location I have used in the past.

WARNER G. 
Rating:
5.0

Customer did not leave a comment.

Daniel O. 
Rating:
3.0

Customer did not leave a comment.

Trisha D. 
Rating:
5.0

I have had truly abismal uhaul experiences in the past, not having the van or ANY van i reserved (happened twice), employees who didn't care at all about their jobs or customers, dirty vans etc. The Uhaul postal annex (Walnut Creek on Ygnacio) was FANTASTIC. The man working there stayed late for me, was super fast and efficient, made sure I understood how the gas worked and that I had the service number and his name and number should there be any problems. He, just made the whole process so calm quick and easy, I will seriously never go to any other uhaul, it's like night and day. To the man working there, a huge thank you!!

KRISTIN F. 
Rating:
5.0

Customer did not leave a comment.

ROBERT I. 
Rating:
1.0

There were roaches that infested all my furniture in uhaul

JAYDEN B. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY D. 
Rating:
5.0

Great service, terrific price, friendly staff. What's not to love?

ALAN S. 
Rating:
5.0

The people at the Annex are helpful and friendly.

ANDRES L. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY D. 
Rating:
5.0

Lenient on a late return!

FLORA D. 
Rating:
5.0

None

RENUKA K. 
Rating:
3.0

The truck was terrible! The driver's side windshield wiper had the rubber blade falling off the metal arm so it was metal scraping across the windshield. The lower mirror on the passenger door was shattered. The entire mirror arm was loose and would not stay in place for me to see side traffic while driving the busy freeways. I had to wrap the mirror and arm with packing tape to secure it. Every time I would press the accelerator, the engine would screech loudly. Likely a belt problem. Something red was splattered on a wall inside the box. Some kind of food, blood..,,not sure. Terrible!!!

MICHAEL B. 
Rating:
5.0

Customer did not leave a comment.

ALBERTO P. 
Rating:
5.0

Customer did not leave a comment.

FOLOLA F. 
Rating:
5.0

Customer did not leave a comment.

Graham R. 
Rating:
5.0

Customer did not leave a comment.

ABDUL N. 
Rating:
5.0

Guy was very helpful and friendly

Sabrina L. 
Rating:
1.0

A truck advertised as $20 should not cost $135 for a 4 hour period. Even with insurance and charging per mile. I'd like someone to call me at 925.787.8420 so I can reconcile the differences. Nick

nick K. 
Rating:
5.0

nothing. all is okay. friendly host. good sold truck. Oh...it would be nice to have lifting belts and more accessories to choose from... but that's about it.

Andre S. 
Rating:
5.0

Customer did not leave a comment.

KARIN W. 
Rating:
5.0

Customer did not leave a comment.

Isabel Ceja A. 
Rating:
4.0

For the vehicle I rented (TM1770N), please look into cleaning the driver's cabin, repairing the seat covering, and checking the engine. When I picked up the vehicle, it smelled really musty, which will concern future drivers for this vehicle. Additionally, the vehicle was unable to start at one point, which required me to call roadside assistance, adding almost an hour of more time to my move.

Ryan B. 
Rating:
5.0

Customer did not leave a comment.

Paul S. 
Rating:
5.0

Customer did not leave a comment.

LARRY S. 
Rating:
5.0

Nothing! Great experience

MATTHEW T. 
Rating:
2.0

The no insurance policy should cover the vehicle damage uhaul should be responsible for that. A persons Insurance covers an accident not damage that the vehicle undergoes if it breaks down while the person renting it is using it.

THOMAS G. 
Rating:
3.0

Gas gauge was indicated wrong, ended up putting more gas than i used

ARIO E. 
Rating:
4.0

Customer did not leave a comment.

SARAH W. 
Rating:
4.0

Customer did not leave a comment.

ROBERT A. 
Rating:
5.0

Nothing. Great customer service and location. The van was there as requested. Will come here again!

Alvin R. 
Rating:
5.0

Nothing! Sam at Postal Annex is amazing!

William A. 
Rating:
4.0

Customer did not leave a comment.

delzel C. 
Rating:
5.0

Sam was awesome. He was very cordial and helpful. I plan to use Sam next time we need rent a truck

KENNETH L. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY K. 
Rating:
5.0

Sam was vey helpful. I would work with him again.

MACDONALD A. 
Rating:
1.0

I saw the same Uhaul I rented get dropped off when I arrived for my pick up time and it was not cleaned out or sanitized. The person who worked there just handed me sanitizing wipes and said that they leave it up to the customers to clean up because they don't know if anyone is allergic, which is a terrible excuse. Do not recommend.

Nicole O. 
Rating:
5.0

Nothing. Keep up the great service.

Bernard M. 
Rating:
3.0

Customer did not leave a comment.

Madeleine A. 
Rating:
5.0

There was just a concerning issue that was resolved. When I got into the van there was a light that stated an oil change was needed in the van. I left Sam the owner know, he assured e it was ok to drive the van. It was spotless. Extremely clean and the staff was very friendly. Great place to rent from.

CHRISTINE A. 
Rating:
4.0

Customer did not leave a comment.

KARIN W. 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY S. 
Rating:
5.0

Customer did not leave a comment.

Bruce R. 
Rating:
3.0

Pick up was not an issue. Pain was finding a truck on time and screw-up and lack of customer service to help to find one near my place and confirming it. It was very painful process, right hand didn't know what left hand is doing. No collaboration of any one whatsoever!

Fari R. 
Rating:
5.0

Customer did not leave a comment.

Michael L. 
Rating:
5.0

great experience, thank you service techs!

MARCIA Z. 
Rating:
5.0

The only thing that was a bit disappointing was the fact that U-Haul could not keep good track of the reservation. I made a change to the reservation and went to Concord location, and the service was horrible, the lady at the desk did not make any effort to try to remedy the situation. Thank God for the Walnut Creek location in Ygnacio, the gentleman was courteous, professional and very welcoming. He made the experience a pleasure. What he did for U-Haul was a service recovery for my bad experience the day before.

CHARLES T. 
Rating:
5.0

Customer did not leave a comment.

MOHINDER S. 
Rating:
5.0

Customer did not leave a comment.

DeAndre S. 
Rating:
3.0

Easy and efficient rental.

John B. 
Rating:
5.0

Customer did not leave a comment.

Nicole K. 
Rating:
5.0

They were great!

EILEEN K. 
Rating:
5.0

I'm not sure... this may have been my best Uhaul rental experience yet.

Maziar M. 
Rating:
5.0

Good customer service. Truck was not wiped down, dirty.

Gena C. 
Rating:
1.0

Spray some room freshener or other fragrance in the truck. It smelled of feces. Steering wheel was sticky. Absolutely disgusting experience.

Karan C. 
Rating:
5.0

Customer did not leave a comment.

AARON A. 
Rating:
1.0

Not necessarily the fault of this location but U-Haul was the worst experience ever during any project. I reserved two large trucks. Had confirmation on both but did not end up with either. This while flying down from Portland, OR for the rentals. Needless to say, this left me scrambling.

RICHARD NORMAN G. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS S. 
Rating:
5.0

Improve your ridiculous website which allows to do everything literally online and reject most off-line. I book uhaul 2 weeks ago and get notice that my order was cancelled 3 hrs before picking up the uhaul. That is preposterous and totally unacceptable.

Lingquan M. 
Rating:
5.0

Customer did not leave a comment.

Ben A. 
Rating:
3.0

Customer did not leave a comment.

Deanna C. 
Rating:
5.0

Best service ever

David D. 
Rating:
5.0

Customer did not leave a comment.

KATHLEEN T. 
Rating:
5.0

Customer did not leave a comment.

Sarah W. 
Rating:
5.0

Customer did not leave a comment.

Michael G. 
Rating:
5.0

Service was great! Staff was friendly and helpful.

Anthony Z. 
Rating:
5.0

Customer did not leave a comment.

SCOTT C. 
Rating:
5.0

The controls for the lights were not in the dash, but instead hanging by wires under the dash. Should be fixed.

Robert U. 
Rating:
4.0

Customer did not leave a comment.

Clement B. 
Rating:
5.0

Customer did not leave a comment.

Jeremy M. 
Rating:
5.0

Customer did not leave a comment.

PAUL C. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY J. 
Rating:
5.0

Great to have a reasonably priced cargo van available on short notice from very friendly courteous people @ PostalAnnex Plus

George M. 
Rating:
5.0

Customer did not leave a comment.

Hytham B. 
Rating:
5.0

Customer did not leave a comment.

JUAN M. 
Rating:
5.0

The fuel level shown on the form I signed on the rental agreement indicated the tank was 3/4 full but it was actually only 1/8 full. It was easily resolved but it would help if it were verified by the rep to begin with. Apart from that, service was very positive and courteous. I recommend this location.

LAWRENCE K. 
Rating:
5.0

U-haul offers great service. It's fast and efficient. Also trucks are just we need for the works to be done.

Oleksandr D. 
Rating:
5.0

Employee informed me the night before that my rental van would not be available but that a 10' truck would be provided to me at the same price. I appreciated the heads up. Flexibility on a later return time was also appreciated.

Mark G. 
Rating:
4.0

The pick up and drop off process were great. The UHaul ordering was horrific. They changed our pick up location and truck size without telling us. The truck had mechanical problems.

David H. 
Rating:
5.0

Customer did not leave a comment.

MARTIN O. 
Rating:
5.0

Customer did not leave a comment.

GERALD V. 
Rating:
5.0

Fantastic customer service at Walnut Creek U-Haul.

SEAN M. 
Rating:
4.0

My only issue was that the air conditioning in our truck was intermittent.

Robert M. 
Rating:
4.0

Customer did not leave a comment.

Aaron R. 
Rating:
1.0

I found the tuck with just over half tank filled. I was told at the counter to fill it full. Unfair I filled it over half full like i found it ...

BEKIM D. 
Rating:
5.0

I feel like if the truck is supposed to be brought back with 3/4 of a tank, it should have that much when I'm driving it off the lot. I got my van and it was almost on empty which makes no sense to me.

RACHEL R. 
Rating:
5.0

Customer did not leave a comment.

SHAWN R. 
Rating:
5.0

Customer did not leave a comment.

Ryan S. 
Rating:
5.0

Everything went very smoothly as we departed for our long haul!

suzanne S. 
Rating:
5.0

Customer did not leave a comment.

Melissa L. 
Rating:
5.0

Fast, friendly service.

Richard B. 
Rating:
5.0

Sam was very helpful and everything was delivered in a professional manner!

MARIE B. 
Rating:
5.0

Customer did not leave a comment.

Corneilus D. 
Rating:
2.0

After following the directions on your website, I walked up to turn in the key. Instead, I found a printed sign saying I had to move the vehicle into the alley behind the store. PostalAnnex was packed with people so I just put my keys on the counter and left.

Carlton H. 
Rating:
4.0

Customer did not leave a comment.

Phil R. 
Rating:
4.0

Contract said U-haul rental was at full, however it was only at 3/4 tank. I returned it full.

DANIEL G. 
Rating:
4.0

Customer did not leave a comment.

Gabriel R. 
Rating:
5.0

Customer did not leave a comment.

Vitali H. 
Rating:
3.0

We didn't ask about cleaning the uhaul because of Covid And upon returning the truck we were told there is no cleaning! We were highly disappointed and regret not bringing our own supplies other than a mask! The truck should have been clean by management during this Covid time...no excuses

GARY B. 
Rating:
5.0

Customer did not leave a comment.

Jennifer Q. 
No reviews have been submitted for this location.

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