Customer Reviews for Power Zone
(U-Haul Neighborhood Dealer)

946 reviews

2700 Roanoke St   Christiansburg, VA 24073
(Exit 118C off of I-81)

(540) 381-5590

Location Hours

  • Mon-Fri: 8 am - 6 pm
  • Sat: 9 am - 3 pm
  • Sun: 10 am - 1 pm

Services at this Location:

Contact Us

(540) 381-5590

2700 Roanoke St
Christiansburg, VA 24073
(Exit 118C off of I-81)

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 6 pm
  • Sat: 9 am - 3 pm
  • Sun: 10 am - 1 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

This was the best uhaul location I have ever rented from. The staff made the experience absolutely fantastic The equipment was in great condition.

Patricia P. 
Rating:
5.0

I originally rented an appliance dolly, but the Christiansburg location did not have one. Mitchell called around to find one for me, eventually sending me to UHaul in Radford, at Foodette. The gentleman there was not easy to deal with. Mitchell informed me since he did not have the dolly, he would comp the rental and called the Radford location. I tried to explain this, but was rudely talked over & interrupted. I finally gave up in frustration paid the fee. Mitchell has also comp'd me an additional day, for the inconvenience. So, Mitchell was great, even helped me when I returned equipment to Willow Lawn and was charged when I should not have been. Radford agent terrible, unorganized, piles of paper every where.

Marta D. 
Rating:
5.0

When I made the online reservation for this rental, I declined the extra insurance. When I arrived to pick-up the rental, and was attempting to show the agent my online res. he wasn't interested, and wrote up the rental with insurance.

Mike M. 
Rating:
5.0

Professional. Courteous. Timely. All bases covered.

Michael L. 
Rating:
5.0

this location is clean and well maintained. The lot is easy to maneuver. Michael Kenyon is very professional and efficient . This is my second rental and i will always use this facility in the future. Will definately recommed .

LAURA M. 
Rating:
5.0

Staff we'll trained,efficient and competent.

Wayne C. 
Rating:
5.0

Customer did not leave a comment.

peter K. 
Rating:
5.0

Everything was great. Thank you.

Nathan G. 
Rating:
5.0

Customer did not leave a comment.

JOHNALEXANDER S. 
Rating:
5.0

These guys here are so nice.

YVONNE J. 
Rating:
5.0

Customer did not leave a comment.

Christopher V. 
Rating:
4.0

Customer did not leave a comment.

Katie H. 
Rating:
5.0

Customer did not leave a comment.

Richard A. 
Rating:
5.0

From picking up the uhaul to dropping it back off I got great customer service and the truck was very clean. No issues! Highly recommend

Angela H. 
Rating:
5.0

Customer did not leave a comment.

Jacob W. 
Rating:
4.0

Customer did not leave a comment.

Linda K. 
Rating:
5.0

love it

RICHARDLAWRENCE L. 
Rating:
4.0

Customer did not leave a comment.

Alexander K. 
Rating:
4.0

Customer did not leave a comment.

Jack S. 
Rating:
5.0

Quite accommodating! To Thank you!

Kathryn W. 
Rating:
5.0

Customer did not leave a comment.

JiaQiang H. 
Rating:
5.0

Keep up the excellent work you are doing with your U-Haul rentals! My compliments to you! Floyd Childress

Floyd C. 
Rating:
3.0

Customer did not leave a comment.

murad P. 
Rating:
5.0

Matt was extremely customer service oriented! He really worked to make sure our moving needs were met. Power Zone is a terrific location and an honest business for U-Haul to be partnered.

HENRY G. 
Rating:
5.0

Nothing at this time.

patrina M. 
Rating:
5.0

Customer did not leave a comment.

Shannon Z. 
Rating:
5.0

Windshield wipers were in terrible shape. Had to stop to clean windshield.

Joe S. 
Rating:
5.0

Customer did not leave a comment.

Jiabin Y. 
Rating:
5.0

Customer did not leave a comment.

Demonta W. 
Rating:
5.0

The person who ran the U-Haul place was awesome. Give them a thumbs up.

Van T. 
Rating:
5.0

Mitchell and all the folks were great to deal with. I would definitely rent here again!

David Z. 
Rating:
5.0

Customer did not leave a comment.

Peter C. 
Rating:
5.0

Customer did not leave a comment.

Walt P. 
Rating:
5.0

Customer did not leave a comment.

Zhiqi H. 
Rating:
5.0

Customer did not leave a comment.

Kevin H. 
Rating:
5.0

The young man helping me with my rental was very nice and helpful. I had a smooth transaction and will definately rent here again ! Thank you.

LAURA M. 
Rating:
5.0

I swear this place never misses!!!! They have the BEST Customer Service every time I've rented with them. Easy to check in and out!! Keep up the Good Work!!!

LaToya B. 
Rating:
5.0

Guys did a great job thank you

Jim C. 
Rating:
5.0

Customer did not leave a comment.

Andrew N. 
Rating:
5.0

Super easy pick up & return policy. Very friendly staff.

Brooke K. 
Rating:
5.0

Easy as pie for dropping off the unit.

James W. 
Rating:
5.0

Customer did not leave a comment.

JoseFrancisco O. 
Rating:
5.0

Customer did not leave a comment.

Chunhui Z. 
Rating:
5.0

I was only dropping off, however they were very efficient and friendly. Mad things easy.

walter B. 
Rating:
4.0

Our rental had some registration issues because my son rented a truck for me before. It required some office assistance and a half an hour on the phone becould access the keys for the truck. So we didn;t get the truck until after 12:30!! My next issue is I also reserved Movers for the 8/9/22 who canceled just before time for them arrive. Order # E8112001. I attempted to email numeous times and do a live chat at least 4 times. I emailed the site requesting a refund for 4 hours ( I received a reply back talking about the truck (and not the movers) and that's it regarding my progress!! I'm left with no alternative but to call my Bank and stop paymeoniesmnt to refund my monies!! Muriel Patterson

Brandon P. 
Rating:
5.0

Customer did not leave a comment.

Brad C. 
Rating:
4.0

Customer did not leave a comment.

Michael G. 
Rating:
5.0

Extremely fast service, great team to work with. Definitley above and beyond other places I've been to

MORGANELEANORE B. 
Rating:
5.0

Totally awesome in every way, shape and form

ELIZABETHMICHELL F. 
Rating:
5.0

Pleasure to work with him. Was very easy and quick getting trailer and he hooked everything up so I didn't need to which was helpful as only second time I had rented a trailer

Brian T. 
Rating:
5.0

Nothing! It was perfect!!

Vareni S. 
Rating:
4.0

Customer did not leave a comment.

Mahesh B. 
Rating:
5.0

Customer did not leave a comment.

Jim K. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
5.0

Uhaul rental representative on-site went above and beyond to make this experience easy.

Thomas M. 
Rating:
4.0

Customer did not leave a comment.

Samuel K. 
Rating:
5.0

Excellent Service

Leona S. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey S. 
Rating:
5.0

I didn't catch his name but the guy that was there when I arrived at 9:00 a.m. was incredibly helpful and courteous. They also had plenty of equipment available so definitely check here first

kevin Z. 
Rating:
5.0

Customer did not leave a comment.

William S. 
Rating:
3.0

This was honestly a terrible experience— the people at the location were some what helpful but we didn't even drive the truck a minute down the road to load it up from our storage unit. Once doing so we went to start it and it wouldn't start at all. We submitted a request for help and didn't hear anything until roughly an hour later. By that time we had dealt with the situation ourselves. We were able to make it back to the apartment and went to go return it today but it once again would not start. This was my first time renting a U-Haul and I will definitely think twice about doing it again.

Jordan D. 
Rating:
5.0

so easy, questions were answered very knowledgeably on the phone prior to arrival, by a very kind lady. The guy in charge of rental was awesome!!!! I wish I caught their names.

Jeanette S. 
Rating:
5.0

Customer did not leave a comment.

RICHARD P. 
Rating:
5.0

The people there are fantastic and very easy to do business with, made our rentals a great experience!!

Shivon D. 
Rating:
5.0

The people there are fantastic and very easy to do business with, made our rentals a great experience!!

Shivon D. 
Rating:
4.0

Make sure the door locks work, the driver side door lock was broken For furniture padding, make sure they are dry, 4 of them were wet/damp. Otherwise, friendly customer service, very helpful and employees did a great job

Sohail N. 
Rating:
5.0

came through when other locations didn't, this is the U-Haul place to go!

Jessie F. 
Rating:
5.0

super fast, amazing service

Richard R. 
Rating:
5.0

got us squared away when we were in a pinch, made things ALOT easier, Thank you!!

William H. 
Rating:
5.0

clean, helpful. great place.

Elizabeth S. 
Rating:
5.0

Customer did not leave a comment.

sTACEY H. 
Rating:
5.0

Customer did not leave a comment.

Justin K. 
Rating:
5.0

Customer did not leave a comment.

Stephanie V. 
Rating:
2.0

Customer did not leave a comment.

William A. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth S. 
Rating:
4.0

Customer did not leave a comment.

Stephen H. 
Rating:
5.0

Customer did not leave a comment.

ROger H. 
Rating:
5.0

Customer did not leave a comment.

Sharon N. 
Rating:
5.0

Customer did not leave a comment.

Frank H. 
Rating:
5.0

I can't think of anything to improve at all. I've rented from them four times in two years. Always on point. Total professional service and support from beginning to end. Love the responsiveness. I requested some adjustment to the rental duration (note: I'm sure this isn't always possible) by text. Next text I get is it is adjusted.

Shane M. 
Rating:
5.0

Customer did not leave a comment.

Alberto C. 
Rating:
5.0

Customer did not leave a comment.

Jacob L. 
Rating:
5.0

Mitchel was very efficient in getting us the trailer we wanted, hooking it up, and getting us on our way within minutes. Dropping it off was just as quick and easy. I've rented here a few times and will keep coming back. 5 stars all the way around!

Lisa S. 
Rating:
5.0

Customer did not leave a comment.

Cate L. 
Rating:
5.0

Customer did not leave a comment.

Laura A. 
Rating:
5.0

Customer did not leave a comment.

Haitao W. 
Rating:
3.0

Great location right off the interstate. The pick up process was a nightmare that took 45 minutes just about and still didn't end up finishing correctly... (Online) and when I tried calling Uhaul to get help it was a 30 minute wait...so I didn't wait.

John B. 
Rating:
5.0

Great guys! Fast, supportive, friendly and professional! What more could you ask for? Recommended!!!!

michael C. 
Rating:
5.0

Working hours extended on weekends .

Abdulaahman A. 
Rating:
5.0

Customer did not leave a comment.

Sanjib B. 
Rating:
3.0

No surprise customers with so many hidden fees

Caroline B. 
Rating:
4.0

The app check in was difficult to use and did not let me check in. Staff was helpful

maeve M. 
Rating:
5.0

I like Power Zone. Do business with them!

Robert W. 
Rating:
4.0

Customer did not leave a comment.

David F. 
Rating:
5.0

Went above and beyond! Great customer service! Friendly and helpful

Brandy M. 
Rating:
1.0

Customer did not leave a comment.

Alexis G. 
Rating:
5.0

Customer did not leave a comment.

Kunal A. 
Rating:
5.0

Customer did not leave a comment.

Jacob M. 
Rating:
5.0

When it comes to self moves, U-Haul just gets it done. I have rented from other companies in the past and found them wanting. When it comes to equipment designed for the average person to move their stuff, nothing beats U-Haul. Keep up the good work. Power Zone in was great with both check out and in. Thank you to those guys for taking care of me.

Patrick M. 
Rating:
5.0

Customer did not leave a comment.

Tim S. 
No reviews have been submitted for this location.

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