Customer Reviews for Power Zone
(U-Haul Neighborhood Dealer)

902 reviews

2700 Roanoke St   Christiansburg, VA 24073
(Exit 118C off of I-81)

(540) 381-5590

Location Hours

  • Mon-Fri: 8 am - 6 pm
  • Sat: 9 am - 3 pm
  • Sun: 10 am - 1 pm
Special Operating Hours
  • 8/21/2022: Closed

Services at this Location:

Contact Us

(540) 381-5590

2700 Roanoke St
Christiansburg, VA 24073
(Exit 118C off of I-81)

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 6 pm
  • Sat: 9 am - 3 pm
  • Sun: 10 am - 1 pm
Special Operating Hours
  • 8/21/2022: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Our rental had some registration issues because my son rented a truck for me before. It required some office assistance and a half an hour on the phone becould access the keys for the truck. So we didn;t get the truck until after 12:30!! My next issue is I also reserved Movers for the 8/9/22 who canceled just before time for them arrive. Order # E8112001. I attempted to email numeous times and do a live chat at least 4 times. I emailed the site requesting a refund for 4 hours ( I received a reply back talking about the truck (and not the movers) and that's it regarding my progress!! I'm left with no alternative but to call my Bank and stop paymeoniesmnt to refund my monies!! Muriel Patterson

Brandon P. 
Rating:
5.0

Customer did not leave a comment.

Brad C. 
Rating:
4.0

Customer did not leave a comment.

Michael G. 
Rating:
5.0

Extremely fast service, great team to work with. Definitley above and beyond other places I've been to

MORGANELEANORE B. 
Rating:
5.0

Totally awesome in every way, shape and form

ELIZABETHMICHELL F. 
Rating:
5.0

Pleasure to work with him. Was very easy and quick getting trailer and he hooked everything up so I didn't need to which was helpful as only second time I had rented a trailer

Brian T. 
Rating:
5.0

Nothing! It was perfect!!

Vareni S. 
Rating:
4.0

Customer did not leave a comment.

Mahesh B. 
Rating:
5.0

Customer did not leave a comment.

Jim K. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
5.0

Uhaul rental representative on-site went above and beyond to make this experience easy.

Thomas M. 
Rating:
4.0

Customer did not leave a comment.

Samuel K. 
Rating:
5.0

Excellent Service

Leona S. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey S. 
Rating:
5.0

I didn't catch his name but the guy that was there when I arrived at 9:00 a.m. was incredibly helpful and courteous. They also had plenty of equipment available so definitely check here first

kevin Z. 
Rating:
5.0

Customer did not leave a comment.

William S. 
Rating:
3.0

This was honestly a terrible experience— the people at the location were some what helpful but we didn't even drive the truck a minute down the road to load it up from our storage unit. Once doing so we went to start it and it wouldn't start at all. We submitted a request for help and didn't hear anything until roughly an hour later. By that time we had dealt with the situation ourselves. We were able to make it back to the apartment and went to go return it today but it once again would not start. This was my first time renting a U-Haul and I will definitely think twice about doing it again.

Jordan D. 
Rating:
5.0

so easy, questions were answered very knowledgeably on the phone prior to arrival, by a very kind lady. The guy in charge of rental was awesome!!!! I wish I caught their names.

Jeanette S. 
Rating:
5.0

Customer did not leave a comment.

RICHARD P. 
Rating:
5.0

The people there are fantastic and very easy to do business with, made our rentals a great experience!!

Shivon D. 
Rating:
5.0

The people there are fantastic and very easy to do business with, made our rentals a great experience!!

Shivon D. 
Rating:
4.0

Make sure the door locks work, the driver side door lock was broken For furniture padding, make sure they are dry, 4 of them were wet/damp. Otherwise, friendly customer service, very helpful and employees did a great job

Sohail N. 
Rating:
5.0

came through when other locations didn't, this is the U-Haul place to go!

Jessie F. 
Rating:
5.0

super fast, amazing service

Richard R. 
Rating:
5.0

got us squared away when we were in a pinch, made things ALOT easier, Thank you!!

William H. 
Rating:
5.0

clean, helpful. great place.

Elizabeth S. 
Rating:
5.0

Customer did not leave a comment.

sTACEY H. 
Rating:
5.0

Customer did not leave a comment.

Justin K. 
Rating:
5.0

Customer did not leave a comment.

Stephanie V. 
Rating:
2.0

Customer did not leave a comment.

William A. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth S. 
Rating:
4.0

Customer did not leave a comment.

Stephen H. 
Rating:
5.0

Customer did not leave a comment.

ROger H. 
Rating:
5.0

Customer did not leave a comment.

Sharon N. 
Rating:
5.0

Customer did not leave a comment.

Frank H. 
Rating:
5.0

I can't think of anything to improve at all. I've rented from them four times in two years. Always on point. Total professional service and support from beginning to end. Love the responsiveness. I requested some adjustment to the rental duration (note: I'm sure this isn't always possible) by text. Next text I get is it is adjusted.

Shane M. 
Rating:
5.0

Customer did not leave a comment.

Alberto C. 
Rating:
5.0

Customer did not leave a comment.

Jacob L. 
Rating:
5.0

Mitchel was very efficient in getting us the trailer we wanted, hooking it up, and getting us on our way within minutes. Dropping it off was just as quick and easy. I've rented here a few times and will keep coming back. 5 stars all the way around!

Lisa S. 
Rating:
5.0

Customer did not leave a comment.

Cate L. 
Rating:
5.0

Customer did not leave a comment.

Laura A. 
Rating:
5.0

Customer did not leave a comment.

Haitao W. 
Rating:
3.0

Great location right off the interstate. The pick up process was a nightmare that took 45 minutes just about and still didn't end up finishing correctly... (Online) and when I tried calling Uhaul to get help it was a 30 minute wait...so I didn't wait.

John B. 
Rating:
5.0

Great guys! Fast, supportive, friendly and professional! What more could you ask for? Recommended!!!!

michael C. 
Rating:
5.0

Working hours extended on weekends .

Abdulaahman A. 
Rating:
5.0

Customer did not leave a comment.

Sanjib B. 
Rating:
3.0

No surprise customers with so many hidden fees

Caroline B. 
Rating:
4.0

The app check in was difficult to use and did not let me check in. Staff was helpful

maeve M. 
Rating:
5.0

I like Power Zone. Do business with them!

Robert W. 
Rating:
4.0

Customer did not leave a comment.

David F. 
Rating:
5.0

Went above and beyond! Great customer service! Friendly and helpful

Brandy M. 
Rating:
1.0

Customer did not leave a comment.

Alexis G. 
Rating:
5.0

Customer did not leave a comment.

Kunal A. 
Rating:
5.0

Customer did not leave a comment.

Jacob M. 
Rating:
5.0

When it comes to self moves, U-Haul just gets it done. I have rented from other companies in the past and found them wanting. When it comes to equipment designed for the average person to move their stuff, nothing beats U-Haul. Keep up the good work. Power Zone in was great with both check out and in. Thank you to those guys for taking care of me.

Patrick M. 
Rating:
5.0

Customer did not leave a comment.

Tim S. 
Rating:
4.0

Customer did not leave a comment.

Omkar K. 
Rating:
5.0

Tires seemed to be a little warn but other than that no complaints! The staff at Jones were super nice!!

Louis S. 
Rating:
5.0

Customer did not leave a comment.

Brent P. 
Rating:
5.0

Mitchell (17790) went out of his way to help us. His professionalism is greatly appreciated

Thomas B. 
Rating:
5.0

Best u-haul rental experience ever by far! Great, efficient, and friendly service. Other u-haul locations should be trained by this crew.

JENNIFERKATHRYN S. 
Rating:
4.0

Overall nice experience. There were some software bugs related issues with the Uhaul app on my android, but yeah nothing else

Aashish S. 
Rating:
5.0

Service guy was very professional and courteous. Real cool guy. Would recommend renting from this location to any and everybody at anytime.

Michael B. 
Rating:
5.0

I thought my experience was perfect. Other Uhaul places aren't always great but I found this one to be exceptional! Very friendly staff, clean, easy check in/check out system

Daniel T. 
Rating:
5.0

Customer did not leave a comment.

Gary C. 
Rating:
4.0

Customer did not leave a comment.

Chad J. 
Rating:
5.0

Customer did not leave a comment.

Brian G. 
Rating:
5.0

I am so sorry, I can't for the life of me remember the gentleman that helped us with getting everything for the 15' truck rental. He is a great company representative and salesperson for getting everything ready for our truck rental. We'll see him again in a month for another rental. Great Job, thank you. Bill Hickenbottom

Bill H. 
Rating:
5.0

Customer did not leave a comment.

Antonio D. 
Rating:
4.0

Could not confirm and would not apply $50 credit promised to me by national phone rep when first location in Radford, VA did not have my promised equipment. Still waiting for call back. Second nat'l rep also could not confirm credit after waiting on hold 22 min. Also waiting for call back from them.

Philip G. 
Rating:
5.0

Easy in and easy return! Thank you!!

Jamie P. 
Rating:
5.0

Customer did not leave a comment.

Clare I. 
Rating:
4.0

Trailer tag was expired

Mark L. 
Rating:
5.0

Customer did not leave a comment.

Fred U. 
Rating:
5.0

Everyone was very helpful and very professional!!

Thomas L. 
Rating:
5.0

easy and fast. Very friendly

Shuai D. 
Rating:
5.0

Drivers side door wouldn't close easily.

Scott M. 
Rating:
4.0

Customer did not leave a comment.

Cecily C. 
Rating:
5.0

Customer did not leave a comment.

David W. 
Rating:
2.0

Customer did not leave a comment.

MOUSA A. 
Rating:
5.0

Friendly staff and got you going quickly.

Loretta H. 
Rating:
5.0

Awesome people rented from Powerzone several times.

Richard Q. 
Rating:
5.0

Customer did not leave a comment.

Patricia O. 
Rating:
5.0

Personnel at this location are awesome and off the charts.

Alan T. 
Rating:
5.0

This location was unbelievable and unbelievably helpful, particularly going out ot their way each time after I was told different stories each time I would contact Uhaul for truck status. I really appreciated this location being the glue that kept my arrangements on track

Alan T. 
Rating:
5.0

Customer did not leave a comment.

COLINELI H. 
Rating:
5.0

Customer did not leave a comment.

David C. 
Rating:
5.0

Customer did not leave a comment.

James V. 
Rating:
5.0

I think the driver's seat on my truck wasn't adjustable. I assume this was a malfunction, since I imagine you should be able to move it closer/farther from the pedals. But I didn't tell them, since it worked well enough for me.

Tanya M. 
Rating:
5.0

Friendly and very helpful service.

charles M. 
Rating:
5.0

The app for quick check in wasn't working. The rep was able to help me overcome the problem with the app and was outstanding- quick, efficient and polite.

Rosemary R. 
Rating:
1.0

I had my reservation switched 10 minutes before the pickup time. I also had the wrong vehicle and information on the reservation. Everything was changed right before and resulted in me being charged more for my trip. I will not be using uhaul again for these reasons.

Joseph S. 
Rating:
5.0

Customer did not leave a comment.

Luke H. 
Rating:
5.0

Customer did not leave a comment.

Laura T. 
Rating:
5.0

Customer did not leave a comment.

Michael D. 
Rating:
5.0

Very helpful and friendly.

Alexander K. 
Rating:
5.0

Customer did not leave a comment.

Levi P. 
Rating:
5.0

So helpful! Amazing customer service. Thank you so much!!

Mark S. 
Rating:
5.0

Customer did not leave a comment.

Andrew D. 
Rating:
5.0

NOTHING ... And I mean nothing, the employees were as helpful as I've experienced and the attaching the trailer for us was over the top ... we won't go anywhere else for our U-haul needs

Garland E. 
No reviews have been submitted for this location.

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