Customer Reviews for Pro Lube

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Pro Lube

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Vincent N. on

Rating:

Customer did not leave a comment.

James K. on

Rating:

Woman was very nice but she was trying to rent the trailer the old school way while my phone was trying to do it new school. I arrived at 830am and finally left at 915am.

Samantha S. on

Rating:

Customer did not leave a comment.

Thomas K. on

Rating:

I have nothing. It was a very pleasant experience. The owner was very accommodating and all went super smooth

Andre Q. on

Rating:

Customer did not leave a comment.

Ron R. on

Rating:

Customer did not leave a comment.

Alan D. on

Rating:

None

Mohamed B. on

Rating:

Truck’s breaks are not 100% and the gas level indicator was wrong. They make you sign before inspecting

ROBERT N. on

Rating:

Speedy and courteous service in and out NP thank you.

Terry R. on

Rating:

Outstanding service. Very easy and smooth transaction !

Ama O. on

Rating:

Kathy and Tim were so helpful and super friendly. They patiently explained everything to me and made sure I was well-educated before leaving the premises. They really went above and beyond. Thank you guys so much!

Jerry R. on

Rating:

pave parking lot clean up glass and debris

Todd T. on

Rating:

I was charged for gas even though I know I put enough gas in the truck.

CRAIG B. on

Rating:

Customer did not leave a comment.

william H. on

Rating:

Fix the driveway. There are 12 inch deep potholes.

Andrew A. on

Rating:

Great service

Shelby S. on

Rating:

Representative was very friendly and helpful. Explained everything wonderfully and helped make the process as easy as possible.

Lynn C. on

Rating:

Great customer service

Claudia V. on

Rating:

Nice service thanks

Charlene E. on

Rating:

Owner was very helpful and professional!

anthony H. on

Rating:

Very professional lady, great conversation & funny did a great job

monty T. on

Rating:

Customer did not leave a comment.

Brenda W. on

Rating:

Very nice – thank you!

Robin F. on

Rating:

Customer did not leave a comment.

Greg F. on

Rating:

I was a bit surprised that I had to do my own hookup and unhook. I have never had that experience before.

John T. on

Rating:

Agent was very kind & helpful. Trailer was easy to remove & hookup. Blankets were delivered to trailer clean and ready to go.

MARK A. on

Rating:

Customer did not leave a comment.

Shann B. on

Rating:

Customer did not leave a comment.

William B. on

Rating:

I had no interaction with anyone at this location.

todd F. on

Rating:

Customer did not leave a comment.

NOUHIENG P. on

Rating:

Customer did not leave a comment.

Steven R. on

Rating:

Customer did not leave a comment.

ROBERT P. on

Rating:

Charged for insurance without asking and refused to take it off before leaving with rental. Said system would not let her.

Nathan S. on

Rating:

Customer did not leave a comment.

Kiara K. on

Rating:

Customer did not leave a comment.

Eric G. on

Rating:

Customer did not leave a comment.

melanie B. on

Rating:

Customer did not leave a comment.

Clemmie M. on

Rating:

There are very large pot holes at the entry of their facility that very badly need to be repaired.

Angela T. on

Rating:

No improvements needed everything was great!

JERRY E. on

Rating:

Customer did not leave a comment.

tywanna H. on

Rating:

Customer did not leave a comment.

Matthew S. on

Rating:

Lots of pot holes in drive makes driving in and out very rough.

WILLIAM H. on

Rating:

Very kind, customer service oriented people work at this branch led by an awesome woman named Ms Catherine Peeler. Very knowledgeable and helpful.

Scott T. on

Rating:

Brought trailer back to drop it off to drop off location. No one was there....I called Uhaul and unloaded the trailer myself....again very disappointed with communication.

Omar P. on

Rating:

Customer did not leave a comment.

Thang V. on

Rating:

I am renting 3 time a week, every time I just sweep and they be good with it but this time out of no where they charge me 25$ For not mop it. It’s the stupid thing ever try to find another trucks company now.

Wayne W. on

Rating:

Customer did not leave a comment.

Xavbryelle W. on

Rating:

Customer did not leave a comment.

William R. on

Rating:

Customer did not leave a comment.

JOEL G. on

Rating:

Very professional and kind service.

randy H. on

Rating:

Customer did not leave a comment.

JAMES R. on

Rating:

Access road

keith B. on

Rating:

Customer did not leave a comment.

Claudia B. on

Rating:

Customer did not leave a comment.

RICK M. on

Rating:

Only issue was with the return. The link that was provided to my cell phone did not work.

Alexa M. on

Rating:

Customer did not leave a comment.

Albert K. on

Rating:

Customer did not leave a comment.

Allen R. on

Rating:

Smooth experience and friendly person at desk. All went smoothly! Thanks

Brenton N. on

Rating:

Customer did not leave a comment.

JOHN R. on

Rating:

Customer did not leave a comment.

Keith L. on

Rating:

Customer did not leave a comment.

tom K. on

Rating:

I should have inspected the trailer a little more carefully. After going home, loading it up, I discovered tires were bald. I decided to gamble and go on my 150 mile trip anyway. Next time, I will inspect more carefully.

Vincent N. on

Rating:

Customer did not leave a comment.

Ben W. on

Rating:

Customer did not leave a comment.

John F. on

Rating:

Be sure to keep Pro Lube as a managing partner..

Dawn Denise S. on

Rating:

Customer did not leave a comment.

Bryon S. on

Rating:

Customer did not leave a comment.

tammy W. on

Rating:

Customer did not leave a comment.

Jasmine A. on

Rating:

Customer did not leave a comment.

Russell M. on

Rating:

Customer did not leave a comment.

Kevin T. on

Rating:

Very hard to get in and out of, and the parking and driveways were very pitted and filled with pot holes. Had to be very careful when leaving in my personal car to be sure I didn't damage my car.

Rose P. on

Rating:

I didn't used the truck I was trying to see if I can get a discount for a truck I didn't used. Please call me back. Please.....

Bryan P. on

Rating:

Easy to access and park, friendly staff.

Todd G. on

Rating:

I had to attach the trailer myself and it wasn't physically checked. The app to check it in didn't work again. Tried to use it several times this time and other times in the past with the same results.

Duane H. on

Rating:

Customer did not leave a comment.

donald M. on

Rating:

Customer did not leave a comment.

Robert R. on

Rating:

The customer service was excellent. A great experience and well-maintained equipment!

William M. on

Rating:

Customer did not leave a comment.

SCOTT S. on

Rating:

Very friendly service

James F. on

Rating:

Although the sale agent at proline on library rd was nice, the truck, not so much.. the door cup holder and pocket was full of water, dirty water. The truck had an oder, and was rather dusty. Felt with it... Upon returning it, I put gas in it to return on half tank as required (they are closed on sundays so had to do key drop off... ) well as three other had told me, " oh that place will always add a charge when u drop it off on sundays " Lord n behold... yup... 16+$ !!!! Not a lot of money, but those that warned me had same experience... I was told by them," oh the gas gauge looked about 1/ 16th off....it what it is, but makes me wonder for the 22yrs they been there, what kind of revenue they make by being shady....

Laverene T. on

Rating:

Location was fine. Just was not as close to where I needed the trailer. We managed.

JOSEPH V. on

Rating:

Customer did not leave a comment.

Ramesh A. on

Rating:

Customer did not leave a comment.

HAROLD R. on

Rating:

Customer did not leave a comment.

TIMOTHY A. on

Rating:

None noted

PETE S. on

Rating:

The owner of Prolube was very friendly and helpful.

Thomas W. on

Rating:

Only thing I could say that would improve I experience is next time make sure your vehicles are not pulling to either side. The vehicle I run it pulled very hard to the right so my six hour trip was very slow

Teresa B. on

Rating:

The customer service was awesome! I will rent from them again

michael G. on

Rating:

People at 181 Library RD were amazing! They need some recognition for how great they treated all their customers!

antoinette W. on

Rating:

I tried to tell the representative at Uhaul about my experience with the truck and my feeling that the truck was unsafe. The representative was verbally agitated. I didn't feel comfortable expressing my concerns to him.

MARGIE T. on

Rating:

Needed a truck in a hurry in the rain and this location was close, friendly and low priced.

daniel S. on

Rating:

Customer did not leave a comment.

Joshua B. on

Rating:

Place a trash can in front for people dropping off their Uhaul so we can throw trash away.

Ronald N. on

Rating:

Customer did not leave a comment.

Cheryl B. on

Rating:

Friendly customer service. Highly recommend this site.

jerry H. on

Rating:

These people went out of their way to make sure that I got what I needed and got it fast

terry L. on

Rating:

Something wrong with trailer wiring. Had battery and alternator checked twice on trip. Lights were off. Battery kept going down.

Daniel K. on

Rating:

Customer did not leave a comment.

daniel S. on

Rating:

Customer did not leave a comment.

tamara H. on

Rating:

Customer did not leave a comment.