Customer Reviews for Pro Lube

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Pro Lube

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Louis P. on

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Staff was very helpful and kind on both ends of my one way trip.. Assisted me with locating necessary adapter for trailer wiring. I run a 5 star premier CCRC as an operations director and know quality staff when I encounter them. Team U-Haul is awesome! Very grateful for your service!

Walter B. on

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Jeff C. on

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Stephen H. on

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nothing. great job by Tim. very helpful.

Katherine P. on

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Check engine light was in when I picked truck up. Didn’t even get out of parking lot. They gave me a nicer and newer replacement and it worked great.

Dustin Y. on

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Richard J. on

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Samuel D. on

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taheshanoel K. on

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Let me pick my drop off location. Be more clear on the final price, customer service told me one price when I got to the location it was $15 more??. Left me short within my budget. NOT happy about that.

JERRY E. on

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Easier check out process.

David M. on

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BYRON R. on

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David M. on

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Angel F. on

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Everything was smooth sailing.

juvson H. on

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Send the drop off text sooner. I had already dropped the trailer off 12 Hours earlier when I got the text that I had to be at that location to finish the text. I was on my way to church.

Jamie K. on

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Very nice customer service

harley E. on

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Stephanie M. on

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Very nice. There was a mix-up on my end and she was quick to accommodate me.

Vincent N. on

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James K. on

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Woman was very nice but she was trying to rent the trailer the old school way while my phone was trying to do it new school. I arrived at 830am and finally left at 915am.

Samantha S. on

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Nelson C. on

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Need to repave the driveway.

Samuel C. on

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An extra reminder with drop off instructions to use the key box, it was not super clear during the process snapping pictures and turning in the vehicle. Also, the drop off location would benefit from more clear signage about where to park vehicles, there is plenty of space to do so but it's a bit of a free-for-all.

Randy R. on

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BENJAMIN L. on

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JOYCE K. on

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The driveway and parking area are either gravel and dirt or horribly rough pavement.

Russell K. on

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Rodney G. on

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The mobile app was cumbersome to use and failed to connect when I returned the truck. I had to call the 800 number to complete the return.

Timothy A. on

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Very professional

Imari R. on

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Thomas K. on

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I have nothing. It was a very pleasant experience. The owner was very accommodating and all went super smooth

Andre Q. on

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Ron R. on

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Alan D. on

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Mohamed B. on

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Truck’s breaks are not 100% and the gas level indicator was wrong. They make you sign before inspecting

ROBERT N. on

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Speedy and courteous service in and out NP thank you.

Terry R. on

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Outstanding service. Very easy and smooth transaction !

Ama O. on

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Kathy and Tim were so helpful and super friendly. They patiently explained everything to me and made sure I was well-educated before leaving the premises. They really went above and beyond. Thank you guys so much!

Jerry R. on

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pave parking lot clean up glass and debris

Todd T. on

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I was charged for gas even though I know I put enough gas in the truck.

CRAIG B. on

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Customer did not leave a comment.

william H. on

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Fix the driveway. There are 12 inch deep potholes.

Andrew A. on

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Great service

Shelby S. on

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Representative was very friendly and helpful. Explained everything wonderfully and helped make the process as easy as possible.

Lynn C. on

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Great customer service

Claudia V. on

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Nice service thanks

Charlene E. on

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Owner was very helpful and professional!

anthony H. on

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Very professional lady, great conversation & funny did a great job

monty T. on

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Brenda W. on

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Very nice – thank you!

Robin F. on

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Greg F. on

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I was a bit surprised that I had to do my own hookup and unhook. I have never had that experience before.

John T. on

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Agent was very kind & helpful. Trailer was easy to remove & hookup. Blankets were delivered to trailer clean and ready to go.

MARK A. on

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Shann B. on

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William B. on

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I had no interaction with anyone at this location.

todd F. on

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NOUHIENG P. on

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Steven R. on

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ROBERT P. on

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Charged for insurance without asking and refused to take it off before leaving with rental. Said system would not let her.

Nathan S. on

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Kiara K. on

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Eric G. on

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melanie B. on

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Clemmie M. on

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There are very large pot holes at the entry of their facility that very badly need to be repaired.

Angela T. on

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No improvements needed everything was great!

JERRY E. on

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tywanna H. on

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Matthew S. on

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Lots of pot holes in drive makes driving in and out very rough.

WILLIAM H. on

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Very kind, customer service oriented people work at this branch led by an awesome woman named Ms Catherine Peeler. Very knowledgeable and helpful.

Scott T. on

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Brought trailer back to drop it off to drop off location. No one was there....I called Uhaul and unloaded the trailer myself....again very disappointed with communication.

Omar P. on

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Thang V. on

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I am renting 3 time a week, every time I just sweep and they be good with it but this time out of no where they charge me 25$ For not mop it. It’s the stupid thing ever try to find another trucks company now.

Wayne W. on

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Xavbryelle W. on

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William R. on

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JOEL G. on

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Very professional and kind service.

randy H. on

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JAMES R. on

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Access road

keith B. on

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Claudia B. on

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RICK M. on

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Only issue was with the return. The link that was provided to my cell phone did not work.

Alexa M. on

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Albert K. on

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Allen R. on

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Smooth experience and friendly person at desk. All went smoothly! Thanks

Brenton N. on

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JOHN R. on

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Keith L. on

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tom K. on

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I should have inspected the trailer a little more carefully. After going home, loading it up, I discovered tires were bald. I decided to gamble and go on my 150 mile trip anyway. Next time, I will inspect more carefully.

Vincent N. on

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Ben W. on

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John F. on

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Be sure to keep Pro Lube as a managing partner..

Dawn Denise S. on

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Bryon S. on

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tammy W. on

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Jasmine A. on

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Russell M. on

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Kevin T. on

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Very hard to get in and out of, and the parking and driveways were very pitted and filled with pot holes. Had to be very careful when leaving in my personal car to be sure I didn't damage my car.

Rose P. on

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I didn't used the truck I was trying to see if I can get a discount for a truck I didn't used. Please call me back. Please.....

Bryan P. on

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Easy to access and park, friendly staff.