Customer Reviews for Prominent Point Self Storage
(U-Haul Neighborhood Dealer)

57 reviews

9795 Nautilus Point   Colorado Springs, CO 80924

(719) 387-7011

Hours

  • Mon–Fri
    10 am–5:30 pm
  • Saturday
    9 am–4:30 pm
  • Sunday
    Closed

Services at this Location:

Contact Us

(719) 387-7011

9795 Nautilus Point
Colorado Springs, CO 80924

Services at this Location:

Hours

  • Mon–Fri
    10 am–5:30 pm
  • Saturday
    9 am–4:30 pm
  • Sunday
    Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The area the dropoff location is located in is being developed / renovated nearby, so address listed online in GPS takes you into an apartment complex nearby. Would probably be helpful (if possible) to add a note to the pickup location about GPS leading to the wrong place. Otherwise very easy!

ANDREW D. 
Rating:
5.0

Very helpful people!

John J. 
Rating:
5.0

Customer did not leave a comment.

Aleksandra P. 
Rating:
4.0

I made a reservation 2 weeks in advance for a truck for pickup at 8 PM on the 31st, in person, at the Woodman location. On the 28th I received an email Telling me to pick it up at another location that was way out of my way and they closed at 6 PM. The lady scheduled a pick up at 3PM. My daughter did not get off work until 7 PM and I needed her to drive the truck. I was not happy. She had to go there on her extended lunch hour to make arrangements to pick it up after hours and the lady said the return was 3 PM which made no sense because we picked it up after hours. Not happy with the whole process.

MARTHA V. 
Rating:
5.0

The AP is flaky. The lady at the office was very helpful.

Kathleen T. 
Rating:
5.0

Grea service and will definitely use it again in the future!

Cornelius S. 
Rating:
5.0

The mileage cost is excessive. I rented a $19 truck and paid $43 for miles!!! Why don't you advertise the truck for FREE and then charge $1,79 per mile. I'd rather be told up front - $50 truck, unlimited miles, than to get lured in with a false low price. It reminds me of the hotel scandal that hit the news, because they were advertising a low price for rooms, but adding multiple "charges" and "fees" at check-out. Congress got involved. Do you want them running the industry?

Bruce P. 
Rating:
3.0

Customer service was very good and the van was very clean and in good order. However, I had reserved a truck, not a van. I was told I couldn't rent the truck on a weekend because it was from out of state. Well the van I received was from out of state as well! I had to use a second vehicle (borrowed a van) to carry what I couldn't fit into the van. Very unimpressive reservation process!

Barbara R. 
Rating:
3.0

Uhaul recommended 36 moving pads for a 20 foot truck. This location only had 6. They told me I could go around to other locations to collect more, which was not feasible given that I was coming from out of state to pickup the truck. They also required a third contact phone number, which I've never encountered before with Uhaul.

David N. 
Rating:
5.0

Customer did not leave a comment.

Marcia S. 
Rating:
5.0

It was easy to reserve the vehicle. Customer service is very helpful and nice. The vehicle in an excellent shape. Thank you uhaul

Natalia A. 
Rating:
5.0

Customer did not leave a comment.

Jeremy F. 
Rating:
5.0

Very nice people and very accommodating.

David K. 
Rating:
5.0

Customer did not leave a comment.

mike H. 
Rating:
5.0

Customer did not leave a comment.

Kevin M. 
Rating:
5.0

Customer did not leave a comment.

Trong N. 
Rating:
1.0

Customer agent was rude and called my wife to see if I could rent the truck. WTF - I'm 55 years old. I'll never do business with this place again. Also the online advertising was .69 cent per mile then got baited and switched when I paid the bill it went to .99 per mile. Total scam.

Phil M. 
Rating:
5.0

Nothing! Super smooth transaction! Keep it up!

Michael A. 
Rating:
5.0

Customer service was amazing! Thank you so much for all your help!

Emily S. 
Rating:
1.0

Pickup was easy but the rep who gave us the truck changed our drop off location to be 20 minutes farther away than the one we had originally chosen. The rep also changed our reservation dates without our consent. Will not be using U-Haul again.

Abigail B. 
Rating:
5.0

The employees there, especially a younger man but I don't know his name, we're excellent.

PATRICK L. 
Rating:
5.0

Excellent. The person working there was very friending and provided outstanding customer service.

David S. 
Rating:
5.0

Customer did not leave a comment.

James W. 
Rating:
5.0

Customer did not leave a comment.

Richard B. 
Rating:
5.0

The lady who checked me out was great. Polite, funny, and professional.

Grant S. 
Rating:
5.0

Customer did not leave a comment.

beau G. 
Rating:
4.0

N/A

Maurice G. 
Rating:
4.0

I had to wait longer than I expected because the computer was slow. Overall it was a good experience though.

Steven P. 
Rating:
5.0

Customer did not leave a comment.

Craig K. 
Rating:
5.0

Customer did not leave a comment.

Michael C. 
Rating:
5.0

There was nothing wrong with the location or the services they provided with the exception of them not informing us about the insurance fee. In comparison to how much it cost to rent a van/truck from UHaul versus Home Depot, we will not be utilizing UHaul again. It is way easier and cheaper to use Home Depot for quick transporting of items.

Craig W. 
Rating:
5.0

Customer did not leave a comment.

Mark B. 
Rating:
5.0

Customer did not leave a comment.

Ron B. 
Rating:
4.0

Customer did not leave a comment.

Paul C. 
Rating:
5.0

Customer did not leave a comment.

Nick H. 
Rating:
2.0

Customer did not leave a comment.

Trisha M. 
Rating:
5.0

Customer did not leave a comment.

NESTOR P. 
Rating:
4.0

The drop off was a nightmare. I didn't have my phone with me and we went to the website like we were told we could. It said that there was not rental with that number etc. It took at least 20 mins to drop the van off. There needs to be an easier way for after hours. Like drop the keys off and you are done.

Eva B. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY D. 
Rating:
5.0

The UHaul Service was friendly and efficient at this location. We will definitely use this service again.

William A. 
Rating:
2.0

Fuel wasn't full, I filled it up before returning anyway, still charged full mileage with no discount. Parking lot is extremely small. There was another person there when I returned and just having one other person there made the return extremely difficult maneuvering. Cargo van was filthy dirty and muddy both inside and out.

donald D. 
Rating:
5.0

Customer did not leave a comment.

William M. 
Rating:
4.0

Customer did not leave a comment.

JOHN G. 
Rating:
5.0

Customer did not leave a comment.

Paul S. 
Rating:
4.0

Customer did not leave a comment.

Michael David B. 
Rating:
4.0

When you provide me with a 2022 truck with 4400 miles on it, that's great. When you give it to me with spilled drinks on the floor of the cab, give me windows with dog nose prints smeared on all windows and the headlights are pointed to the stratosphere, I get the feeling that you really, really don't care about customer experience or safety.

WILLIAM K. 
Rating:
5.0

Exterior of truck including the windshield was dirty, probably because it was in almost constant use. Cargo box was clean and in good condition. The service and convenience provided by the good people at Prominent Point Self Storage was outstanding! Highly recommended!

SCOTT S. 
Rating:
5.0

Customer did not leave a comment.

Barbara D. 
Rating:
5.0

Customer did not leave a comment.

Andrew D. 
Rating:
5.0

Customer did not leave a comment.

Melissa B. 
Rating:
5.0

Customer did not leave a comment.

Patty S. 
Rating:
5.0

Customer did not leave a comment.

Raymond W. 
Rating:
5.0

Customer did not leave a comment.

NEAL B. 
Rating:
2.0

The lady was very nice however the software she was using was giving her major issues. She had to call a supervisor to help her!! We have never to had to provide a reference when that person is called to confirm who we are to rent a vehicle!!!! We rent vehicles several times per month. We will never return to your business!!!

Gail S. 
Rating:
1.0

I think it will be a great location once they have had more time to get settled as the business is new. However, when I went to pick up my vehicle- they didn't have any of the moving products I had purchased online (appliance dolly or moving blankets). I wasn't contacted beforehand to be notified these things weren't available at this location. I was depending on having those things and had to drive extra miles (which cost me more money & time) to pick up an appliance dolly elsewhere.

WHITNEY S. 
Rating:
5.0

I was supposed to do self pick-up, but it did not work. A person came out (before the stated time to open) and helped me. She was very pleasant and helpful!

DAVID G. 
Rating:
5.0

Two telephone numbers that can be verified when tou have a drivers license and a credit card is a royal pain!

MARK P. 
No reviews have been submitted for this location.

Additional Services at this Location

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