The pick up and drop off process was excruciatingly ridiculous. It took way too long and the u haul app SUCKS. When returning the truck the app kept kicking us back to the beginning so we called the 1800 number and were on hold for over 20 minutes. We finally got the system to work on our own, no one ever answered the phone.Dylan S.
Customer Reviews for Purple Touch Realty
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Better windshield wipers, and an easier parking situation at pick up location. It was difficult to park the U-Haul in the narrow parking lot. Everything else was fantastic!John S.
Tried to return our truck at 1pm. Office door was locked and no one was there. Tried to call but the number was for a different business. Truck was dirty with mud all over it when we picked it up. Left the dolly in the back of the truck with the furniture mover. Will never use that site again.Nicolette R.
The young lady was very helpful very nice ladyELLEN U.
Uhaul rep Rose was very friendly and helpful. I would recomend this location.Lynn M.
Customer did not leave a comment.FREDERICK B.
Customer did not leave a comment.NATASHA W.
Standing in the freezing rain taking photos of my uhaul while trying to read tiny print on my iPhone without glasses is, well, bulls**t. I'll stick with another dealer down the street instead -- where a live human being takes care of everything and the whole process is easy.BENJAMIN T.
I have rented here before and will definitely rent here again. Ms. Rose was very helpful, knowledgeable, professional and had a wonderful attitudeANCIL P.
Keep up the good work.Mike R.
Efficient and friendlyIan T.
Customer did not leave a comment.Ian T.
Customer did not leave a comment.IRVING T.
Nothing, service and processing was A1 plus. I would use this location and recommend it to my friends/family anytime.JEREL F.
Excellent customer service.randolph A.
Nothing very easy process.David K.
Nothing, great jobjeffrey C.
The experience we had was great! Everything went smooth and the customer service was excellent!! I would definitely recommend this uhaul rental to others! Thanks!Joe C.
Used contact free access to get truck. Very easy.Bret K.
There were open beer cans in the cab of the truck. Lady in the office yelled at me for trying to take a truck that was my reservation. She said it wasn't mine. Even though it was. Had kids running all over the place in the office.Kelly S.
The representative was very nice, she gave us our first laugh of the day.GARY N.
Customer did not leave a comment.Waldyr P.
Everything was on point the service the truck the location etc.ANCIL P.
Customer did not leave a comment.tabitha B.
I thought this location was excellent. The U-Haul app left a lot to be desired but the woman at the Destiination was able to save my experience because she was so knowledgeable. She was very friendly which stop me from being angry at the web version of your app. I highly encourage do you have a corporation to tell people to download the app to their phone and do not use the web over the phone.andre B.
Customer did not leave a comment.james C.
Customer did not leave a comment.Troy N.
Ms. Rose was so kind and very helpful. I will definitely get a U- haul at this location again. . I will also recommend it to my family and friends. Thank youDana R.
The representative at this location went above and beyond to ensure the van was thoroughly sanitized before I left in it. With all the dangers of Covid-19, this was greatly appreciated and gave me peace of mind.TAMMY O.
Initially, picking up the truck was based on using the app and when I signed up for the truck, the 800# did not explain the facility would not open until 9:00 am. Fortunately, Rosa worked with me and made the transaction easy. Thank you Rosa!!!Vanessa S.
Customer did not leave a comment.frank H.
Customer did not leave a comment.Aaron W.
THE problem was the on line site. It took me 8 different tries and had to call 800uhaul # to get logged in to fill out info before going to pick up the truck. I stared an account and every time I logged in it told me I had no active contracts, I did, even putting in contract # did not work until I called 800uhaul.. Also ckecking in truck was the same experience, app would not recognize me or phone or email or contract # again I had to call 800 uhaul # to check truck in,,I had asked to be able to drop off Sunday at a site that WAS open and also 2 miles closer than where I was sent. my request was not honored. the truck itself was fine,drove well.Albert L.
Stop moving customers' pickup location with without CALLING them. I don't care to enumerate the things that went wrong prior to and during the pickup. It was the ultimate nightmare. ??????????????Revette T.