Customer Reviews for Quick Move Rental

Don't add up empty charges. Pay closer attention to the dates that vehicles and equipment are returned. I got charged for 2 days when I only had It for 1.

Sam was the person in charge and he did an excellent job getting me in and out.

Staff was friendly and nice. Everything went really smooth. Don't know what all the bad complaints were about. Thanks guys!

Outstanding customer service. Very clean location friendly people. Decent equipment fairly new run great. No issues with the trucks. I will certainly be using this location again for all of my heavy moving needs.

Excellent service. Easy access.

This is my preferred location to rent UHaul equipment from. Always so friendly and helpful!

None of the dolly's or moving pads were provided that I paid for. Asked the gentleman at the counter about it and he said they didn't have any and to talk to corporate about it.

All snow should be removed and windshield fluid should be checked before giving truck to customer!

Everything was top notch. If you treat everyone this way, you'll have all the business you want.

Great service by great staff and management Thank you

Staff was outstanding and equipment worked perfectly. Young gentleman hooked up the trailer exactly as it should have been and even replaced the wiring harness after finding a frayed wire upon his inspection. Exceeded my expectations.

Great service!

Extremely rude staff. While the truck was clean it vibrated horribly on the highway making it a little difficult to keep control at times. When this was told to the staff, the girl just laughed in response. Then we informed her that the gas gauge was off. The reading showed that it wasn't quite full when we originally left with it and when we went to put gas in before returning it we filled it all the way up (had we put more in it would've began overflowing) but the gauge never did register as full. When this was explained to the staff she said “well we haven't had any problems with it” and completely disregarded it THEN wanted to charge me $30+ More to account for fuel cost even though I overpaid on mileage AND filled that tank all the way up, so they made more money there too. Not to mention all the people that will continue to get ripped off since they are not truthful or interested in fixing the gauge. I should not have been charged extra, I should not have been treated that way and I absolutely will NEVER go back or RECOMMEND this location.

Mobile check-in took a long time and could have been done beforehand but I did not see an option. I did not see that the additional contact would be contacted prior to approving the reservation and had to find someone that could answer the phone as the first person did not. Went through the hassle of mobile check in and still had to go inside for keys and the dolly, which the reservation said would be waiting in the truck for contactless pickup. Other than that no issues.

nothing our 3 guys were great

Don't switch reservation locations without prompting and asking the customer!

The workers did not wear face masks as mandated by the city of Kansas City .

Thank you!

The truck did well getting us moved from our apartment to our new house. The sales associate was helpful in that he recommended upgrading to a larger truck. I am glad we did as we couldn't have done it with the smaller 10' truck.

Open on time

The girl that helped me was extraordinary. If I owned a business I would hire her.

N/a.

Great customer service. Price is right, had the equipment i needed.

i haven't gotten my receipt yet.

Easy and Friendly Service

Excellent customer service, thank you!

Great customer service! They exceeded my expectations from the time I walked in the door! I vote they get a bonus!!! I definitely will refer and return!

Give customers a printed paper of the transaction.

Very fine customer service gentleman. Quick processing, friendly, excellent!

The young man who assisted me was wonderful. He was pleasant, knowledgeable, and helpful.

The online check out was a bit frustrating. I had already completed the request for driver's license from a text the day before and then had to do it again at check out. Having to include 2 more contacts should have been part of the initial information instead of making this more of a hassal trying to look up this stuff at the site and then the long wait to get approval. Why is this stuff not done in advance?

Truck was not available for 24-7 pickup. Store opened late and cost my 45 minutes of time.

Excellent Customer Service

Owner allows his dogs to run loose. I had to wait for him to chase his dogs down when they got out of the shop. The appliance dolly was not in the truck. When I returned the truck, no one was there and I saw a drone come around the corner. The dogs then got out again and I had to wait for him to get the dogs again.

Excellent customer service.

Nice lady, quick, and easy

Great customer service friendly and fast

When attempting to check in I was unable to check in through your link even with my location services on. Did not want the 20.00 fee to apply. This was only glitch

Absolutely Awesome Experience. From the easy checkout to the carefree return and everything in-between. 15' truck itself was as simple to drive as my personal vehicle. Thank You Quick Move!

Would like to see a better parking and yard area. Great service!!!

Everything went great and was simple and straightforward. Thanks.

trailer had old tires/mismatched tires. One came apart and we were unable to use the trailer after a 3 hour roadside assistance delay.

Did n't talk to anyone. Dropped off after hours and they charged me for three more days after I dropped off the equipment.

Samantha was especially awesome! Friendly & efficient all around !

I rent local and return one ways to them often. Excellent service and staff all the time.

Nothing, I pulled in to return, a fellow quickly arrived and said all he needed was a key, he asked if everything was great about the truck, he gave it a smooth quick go over for fuel, miles, condition and cleanliness, asked if an email receipt was fine and I was on the way!

VERY FRIENDLY STAFF

Store open late and I had to wait for it to open but yet my time on my contract stay the same as if pick it up on time when I had 30 minute difference

Excellent customer service. Truck was in good condition. No hassles.

From KC to Terre Haute I was treated top notch for a trailer Yes... a trailer and that is it. If you treat your customers with big rental expectations like you treated me for a motorcycle trailer, you will be around for a very long time. I will rent again, and again, and again

Check in was quick and easy. And they were very nice and professional.

Very friendly staff. Super nice and helpful. Great experience. Fast check out and check in. Thank you!

Location was good but the people at the regional office who so customer care were terrible. Numerous of times I had to talk to someone on the phone because they had to move my reservation. They ladies were rude and lack any type of customer service skills. Talk to manager and he was great. Felt like the others though favorite answer was basically it was not my problem. Used Uhaul numerous of times in the past but I think this time was my last.

I left my garage door opener in the truck and when I went back no one was in the office , doors unlocked, I waited and yelled to see if they were in the Back, finally went outside snd they were there, asked them to look in cup holder for my opener and they said it wasn't there. I know it was , when I unloaded I had to close my garage door and then I put the opener in the cup holder. Very disappointed

Keep up the good work-you were fast friendly and professional