Customer Reviews for R Agostino & Sons

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of R Agostino & Sons

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Braden P.
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Customer did not leave a comment.

Bruno M.
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Joe even helped me to attach the trailer to my car. Very friendly. Thank you! Will rent here again!

Patrick B.
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There was an issue with the trailer wiring when picked up but joe brought out his tools and had it repaired within minutes.

ROSS K.
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Customer did not leave a comment.

JORDAN L.
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Customer did not leave a comment.

Rebecca A.
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I wish i could of known a lot sooner if I could get a u haul .. I ended having to sell a lot of my furniture because I was scared not knowing ..and flying in qe had no wheels ..so tgat was also a concern for my son and I ..

TERRANCE J.
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Customer did not leave a comment.

Maureen D.
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Thankyou to Joe who called us and we were able to leave a day early which we appreciated very much.

Dorothy L.
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Very helpful and understanding - gave useful tips.

Dean H.
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Customer did not leave a comment.

James Y.
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Likes to tell people they can take the trailer to any dealer.

Khizer K.
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Keep up the good work

tom B.
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Customer did not leave a comment.

Shane B.
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Jon J.
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Shaun W.
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DONNA C.
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Carson S.
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Joe in Thunder Bay was excellent I would highly recommend him to anyone looking to rent from uhaul.

Peter F.
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Well done. Trailer excellent.

Nathan A.
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Customer did not leave a comment.

Andrey Z.
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Good job and friendly service!

Alistair B.
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Joe was incredibly helpful and set up the trailer for me. Prompt at returning messages. Very courteous.

Joey H.
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Customer did not leave a comment.

Tony O.
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Make sure air conditioning is working especially on super hot days like the one I travelled in. Make sure the people receiving the equipment on the return end know what they are doing and not be ignorant to paying customers.

Glenn B.
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We did a self return

Jonathan S.
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Excellent customer service. Best place in town.

dawn E.
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Customer did not leave a comment.

Ellen B.
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Excellent service! I had many questions ..the guidance and tips given ensured my pack/ move went smoothly. Thanks so much!! I even had short notice date changes that were easily accommodated.

John C.
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Mr Agostino was very pleasant to deal with and the equipment was clean and in great shape. I would definately recommend this dealership.

Scot R.
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Customer did not leave a comment.

Gary S.
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ROBERT M.
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Greg C.
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Very professional service

john C.
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Nothing, Everything was smooth and service very friendly !

Sandy P.
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Joe was excellent

Jay L.
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Improve your website - by a LOT!!

JOE H.
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Amid this pandemic, the Agostino's are handling it in a safe, professional manner while still being very personable and friendly. Excellent.

Reena K.
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I'm not very impressed with (Joe)the guy that locked himself in the office and refused to release a vehicle t

Elizabeth K.
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Customer did not leave a comment.

Jason K.
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Location closed at noon on Saturday and closed on sundays. Not helpful at all, considering a large number of people do their moving on a weekend but hey why cater to the needs of the public?

Robert S.
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The owner was the person that assisted me and he was exceptional; it was obvious he enjoys dealing with the public. I will be returning to his depot in the future.

Megan E.
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Joe is great!

Daryl L.
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Customer did not leave a comment.

william E.
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Service was awesome they changed our rental dates at very short notice with no problem when I made a mistake on them. Far superior to the last rental from a different location!!

Phil E.
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Customer did not leave a comment.

CHRISTOPHER J.
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Customer Service was excellent. Would highly recommend renting from this location. Equipment was always clean and ready for for me when I arrived.

Chelsea C.
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Inform the customer prior to recharging their card. In the middle of my move, I was left without an additional 500.00 while I waited for a refund from my original charge. When I called customer service, no one seemed to care or try to do anything to improve my experience ie. Discount on my current or future rentals. Very disheartening that the experience of the customer is seen as a very low priority.

Rick M.
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Customer did not leave a comment.

Cody P.
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Staff was excellent to deal with and VERY friendly. Will go back if I need another U-Haul for sure.

Robert B.
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Customer did not leave a comment.

Denis L.
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Great service

Steve B.
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The help provided by your regional office was outstanding, and most appreciated. I would reccomend U Haul to any one that has any doubts on whether this company. In my opinion they have become an excellent truck, and trailer rental service.

Chantal E D.
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Customer did not leave a comment.

Connor B.
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- Cleaner interior - Pick- up location was closer. I would like prior notice. This would be a difficult experience for someone who is older and does not use a cell phone to navigate.

GRANT A.
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Find new customer representatives at the Winnipeg call Centre. I made a complaint, I never heard back from any uhaul representatives. I found this disturbing and unusual. Most companies check back.

Ross A.
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Everything was in excellent condition, with friendly, helpful service. Online booking was easy. Thank you for everything!

Sharon P.
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So many special touches were provided allowing me to feel safe and secure while traveling. Thank you for such beautiful service ??

Rick G.
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Highly satisfied. The gentleman I dealt with was very patient and considerate and went out of his way to make the rental work best for me when an unexpected glitch suddenly surfaced at the last minute. Thanks for your help!

Megan E.
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Customer did not leave a comment.

chris M.
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Communicate with customers!! Don't change prices you've given customers!! Improve customer service so slow in Brampton office. Waited hours to be served. Not a good experience please admit you've made an error and don't ask for money because you messed up!!

Dennis N.
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Customer did not leave a comment.

Aris C.
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Jim K.
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U-haul dispatch did not contact me to let me know where I had to pick up the unit 2 days in advance. I needed to phone u-haul to find this information out. Agostion & Sons was not my perferred pick up location. I orginally ordered the unit from Mikes Auto on gore street. Not sure why I needed to travel across town to pick up the unit when the gore street location was closer to home.

Martina S.
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When your sign says open till 12:00-noon l expect to find someone there to help me!!!

kief K.
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Truck not available at initial location (Blackfoot baits) so had to drive across town to new location. Because of location change I also had no dolly which made our move 10 times harder. Overall OK experience online check in and out was good now I've done it once.

MARLENE K.
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Customer did not leave a comment.

Mike B.
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R Agostino & Sons was fantastic. Great location with great management and vehicles. I was lucky to switch my reservation over to them last minute - the system screwed something up with my reservation. The night before our move, I drove by the place to make sure my 26' truck was there and it was not. So when I checked in online, I switched my pickup location to R Agostino & Sons and luckily they had a 26' available. Could've been a disaster had I not. I don't think UHaul customers in Thunder Bay should be linked up with Blackfoot Baits or Midtown Inn... those two locations are right downtown, have small footprints, and aren't well suited to keep 20' or larger trucks on hand. So overall, place I went to was great, but the process was not. It was stressful.

Chris B.
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Customer did not leave a comment.

Yolibeth M.
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Customer did not leave a comment.

SCOTT M.
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Customer did not leave a comment.

Jason T.
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Location did not answer phones an hour before listed closing time, so online rental was required, which had issues and required an hour on hold with customer support agent. As for the rental, cigarette ends were ashed in the cup holders. Floors were dirty. Windshield was absolutely covered with splattered bug guts. Door latch malfunctions and engaged when roller door was in the up position. Had to reach in and disengage it by and while trying to pull the door back. The rental was clearly not cleaned and maintained well. As for the door latch, I am not a mechanic but it is a safety issue. Please contact me directly 807-474-1553, as I left a message on the day of rental but am still yet to receive a response from the location. Jason

Danielle B.
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Great customer service, clear instructions and guidance.

Kevin D.
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Customer did not leave a comment.

Sean M.
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Customer did not leave a comment.

onesime C.
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Have motorcycle trailers availabe at all locatation. Had to travel 100km to rent a bike trailer.

Colin H.
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Customer did not leave a comment.

Heidi W.
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Great service and very friendly.

Nicholas H.
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I did express check in, yet when I came to store, worker tacked on insurance and then couldn't remove it!!! I'm sure this happens all the time. Also I asked for a 345 pickup and was called and asked to come at noon so worker could go home.

RICHARD B.
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No one answered phone about dropping off the unit. No one at location when I dropped off the trailer.

Shelley S.
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Very nice place and people

Jason L.
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Customer did not leave a comment.

Victoria W.
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Customer did not leave a comment.

Mohammed B.
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Customer did not leave a comment.

Lori B.
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Agent was very helpful and the rental was problem free.

Joanne B.
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Customer did not leave a comment.

Taylor L.
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Lyle M.
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Customer did not leave a comment.

Sanfrid A.
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We were given incorrect info about returning the vehicle in London and the office Agostino works out of leaves a lot to be desired.

Mike M.
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I had a great experience. No complaints.

Scott K.
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Customer did not leave a comment.

Joelle K.
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Mr. Agostino is fantastic! Helpful even on a holiday!

Joelle K.
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Mr. Agostino was very helpful and professional. He went out of his way to give us excellent service!

ADAM M.
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Customer did not leave a comment.

Marjo P.
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Customer did not leave a comment.

Marjo P.
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Customer did not leave a comment.

Monty P.
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Customer did not leave a comment.

Jane W.
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Owner not there - on a two hour lunch break

Daniel M.
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Customer did not leave a comment.

Frank L.
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Joe was a very nice guy and very helpful!

Gerald Z.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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