Customer Reviews for R Agostino & Sons
(U-Haul Neighborhood Dealer)

434 reviews

1133 & 1151 John Street Rd   Thunder Bay, ON P7B2A4
(N of Hwy 17)

(807) 767-1109

Location Hours

  • Mon-Fri: 9 am - 4:30 pm
  • Sat-Sun: 9 am - 12 pm

Services at this Location:

Contact Us

(807) 767-1109

1133 & 1151 John Street Rd
Thunder Bay, ON P7B2A4
(N of Hwy 17)

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 4:30 pm
  • Sat-Sun: 9 am - 12 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

IFEANYI N. 
Rating:
4.0

Customer did not leave a comment.

Emma O. 
Rating:
2.0

Drop off trolley at around lunch!no one was there. Drop off trailer close to entrance!

Regis N. 
Rating:
5.0

Customer did not leave a comment.

Adam C. 
Rating:
5.0

Customer did not leave a comment.

Albert T. 
Rating:
4.0

We had a terrible time actually getting the uhaul... the uhaul people messed up our reservation multiple times and we had to go to two different locations and wait over an hour to get it. Once it was finally figured out the man at the uhaul pick up location was very nice and the uhaul was great.

Piper N. 
Rating:
5.0

Customer did not leave a comment.

David I. 
Rating:
5.0

Everything was great it was a great experience was ready for pick up great customer service wouldn't change anything

Monica S. 
Rating:
5.0

Customer did not leave a comment.

Donna M. 
Rating:
4.0

The sales individual with extremely courteous and friendly

Mike P. 
Rating:
5.0

Customer did not leave a comment.

Jed Z. 
Rating:
5.0

It was ready for pickup. Joe was there to hook it up and made sure I was comfortable using the trailer. Will use this site again for sure.

Christopher L. 
Rating:
5.0

Customer did not leave a comment.

Joanna M. 
Rating:
5.0

Customer did not leave a comment.

Barrett O. 
Rating:
5.0

Make sure the place you send someone to is open. This place was good enough to quickly accommidate me last minute because Woody's was closed.

Peter E. 
Rating:
5.0

All good

Jack N. 
Rating:
5.0

Customer did not leave a comment.

Bridget H. 
Rating:
5.0

Fast and easy pickup, had a minor complication with my online check in which Joe handled quickly and professionally without any inconvenience. Would definitely recommend this location.

John O. 
Rating:
5.0

Customer did not leave a comment.

Barbara G. 
Rating:
4.0

Customer did not leave a comment.

SANDRA B. 
Rating:
5.0

This was the best uhaul rental service that I have ever experienced!

Karen T. 
Rating:
4.0

Customer did not leave a comment.

Richard L. 
Rating:
4.0

Customer did not leave a comment.

John T. 
Rating:
3.0

I was told by a uhaul Rep that I would only be charged for a 10 foot because it was your fault that their wasn't one available.

Jeremy S. 
Rating:
4.0

Customer did not leave a comment.

Sean M. 
Rating:
5.0

Customer did not leave a comment.

Simon D. 
Rating:
5.0

Nothing, experience was simple and straightforward.

Spencer B. 
Rating:
5.0

Customer did not leave a comment.

Joe L. 
Rating:
4.0

Joe was very friendly & professional in dealings. Everything was great!

Alan W. 
Rating:
5.0

You should not try to fix something that isn't broken!

Patrick M. 
Rating:
5.0

I only have positive feedback. Thanks for a great first overall experience

JANIS C. 
Rating:
4.0

Customer did not leave a comment.

Peter F. 
Rating:
5.0

Customer did not leave a comment.

David A. 
Rating:
5.0

Customer did not leave a comment.

Steve V. 
Rating:
5.0

Customer did not leave a comment.

Dwayne H. 
Rating:
5.0

Joe is great and a long time friend and I love the service and did a great job explaining everything, and let us have the trailer for an extended time considering our situation, very much appreciated, thanks again and will be renting from him again when needed! Thank you so much!

cheyenne Z. 
Rating:
5.0

Customer did not leave a comment.

Braden P. 
Rating:
5.0

Joe even helped me to attach the trailer to my car. Very friendly. Thank you! Will rent here again!

Bruno M. 
Rating:
5.0

There was an issue with the trailer wiring when picked up but joe brought out his tools and had it repaired within minutes.

Patrick B. 
Rating:
5.0

Customer did not leave a comment.

ROSS K. 
Rating:
5.0

Customer did not leave a comment.

JORDAN L. 
Rating:
5.0

I wish i could of known a lot sooner if I could get a u haul .. I ended having to sell a lot of my furniture because I was scared not knowing ..and flying in qe had no wheels ..so tgat was also a concern for my son and I ..

Rebecca A. 
Rating:
5.0

Customer did not leave a comment.

TERRANCE J. 
Rating:
5.0

Thankyou to Joe who called us and we were able to leave a day early which we appreciated very much.

Maureen D. 
Rating:
5.0

Very helpful and understanding - gave useful tips.

Dorothy L. 
Rating:
3.0

Customer did not leave a comment.

Dean H. 
Rating:
3.0

Likes to tell people they can take the trailer to any dealer.

James Y. 
Rating:
5.0

Keep up the good work

Khizer K. 
Rating:
5.0

Customer did not leave a comment.

tom B. 
Rating:
5.0

Customer did not leave a comment.

Shane B. 
Rating:
5.0

Customer did not leave a comment.

Jon J. 
Rating:
5.0

Customer did not leave a comment.

Shaun W. 
Rating:
5.0

Customer did not leave a comment.

DONNA C. 
Rating:
5.0

Joe in Thunder Bay was excellent I would highly recommend him to anyone looking to rent from uhaul.

Carson S. 
Rating:
5.0

Well done. Trailer excellent.

Peter F. 
Rating:
5.0

Customer did not leave a comment.

Nathan A. 
Rating:
5.0

Good job and friendly service!

Andrey Z. 
Rating:
5.0

Joe was incredibly helpful and set up the trailer for me. Prompt at returning messages. Very courteous.

Alistair B. 
Rating:
5.0

Customer did not leave a comment.

Joey H. 
Rating:
5.0

Make sure air conditioning is working especially on super hot days like the one I travelled in. Make sure the people receiving the equipment on the return end know what they are doing and not be ignorant to paying customers.

Tony O. 
Rating:
5.0

We did a self return

Glenn B. 
Rating:
5.0

Excellent customer service. Best place in town.

Jonathan S. 
Rating:
4.0

Customer did not leave a comment.

dawn E. 
Rating:
5.0

Excellent service! I had many questions ..the guidance and tips given ensured my pack/ move went smoothly. Thanks so much!! I even had short notice date changes that were easily accommodated.

Ellen B. 
Rating:
5.0

Mr Agostino was very pleasant to deal with and the equipment was clean and in great shape. I would definately recommend this dealership.

John C. 
Rating:
5.0

Customer did not leave a comment.

Scot R. 
Rating:
5.0

Customer did not leave a comment.

Gary S. 
Rating:
4.0

Customer did not leave a comment.

ROBERT M. 
Rating:
5.0

Very professional service

Greg C. 
Rating:
5.0

Nothing, Everything was smooth and service very friendly !

john C. 
Rating:
5.0

Joe was excellent

Sandy P. 
Rating:
5.0

Improve your website - by a LOT!!

Jay L. 
Rating:
5.0

Amid this pandemic, the Agostino's are handling it in a safe, professional manner while still being very personable and friendly. Excellent.

JOE H. 
Rating:
1.0

I'm not very impressed with (Joe)the guy that locked himself in the office and refused to release a vehicle t

Reena K. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth K. 
Rating:
4.0

Location closed at noon on Saturday and closed on sundays. Not helpful at all, considering a large number of people do their moving on a weekend but hey why cater to the needs of the public?

Jason K. 
Rating:
5.0

The owner was the person that assisted me and he was exceptional; it was obvious he enjoys dealing with the public. I will be returning to his depot in the future.

Robert S. 
Rating:
5.0

Joe is great!

Megan E. 
Rating:
5.0

Customer did not leave a comment.

Daryl L. 
Rating:
5.0

Service was awesome they changed our rental dates at very short notice with no problem when I made a mistake on them. Far superior to the last rental from a different location!!

william E. 
Rating:
5.0

Customer did not leave a comment.

Phil E. 
Rating:
5.0

Customer Service was excellent. Would highly recommend renting from this location. Equipment was always clean and ready for for me when I arrived.

CHRISTOPHER J. 
Rating:
3.0

Inform the customer prior to recharging their card. In the middle of my move, I was left without an additional 500.00 while I waited for a refund from my original charge. When I called customer service, no one seemed to care or try to do anything to improve my experience ie. Discount on my current or future rentals. Very disheartening that the experience of the customer is seen as a very low priority.

Chelsea C. 
Rating:
5.0

Customer did not leave a comment.

Rick M. 
Rating:
5.0

Staff was excellent to deal with and VERY friendly. Will go back if I need another U-Haul for sure.

Cody P. 
Rating:
4.0

Customer did not leave a comment.

Robert B. 
Rating:
5.0

Great service

Denis L. 
Rating:
5.0

The help provided by your regional office was outstanding, and most appreciated. I would reccomend U Haul to any one that has any doubts on whether this company. In my opinion they have become an excellent truck, and trailer rental service.

Steve B. 
Rating:
5.0

Customer did not leave a comment.

Chantal E D. 
Rating:
3.0

- Cleaner interior - Pick- up location was closer. I would like prior notice. This would be a difficult experience for someone who is older and does not use a cell phone to navigate.

Connor B. 
Rating:
5.0

Find new customer representatives at the Winnipeg call Centre. I made a complaint, I never heard back from any uhaul representatives. I found this disturbing and unusual. Most companies check back.

GRANT A. 
Rating:
5.0

Everything was in excellent condition, with friendly, helpful service. Online booking was easy. Thank you for everything!

Ross A. 
Rating:
5.0

So many special touches were provided allowing me to feel safe and secure while traveling. Thank you for such beautiful service ??

Sharon P. 
Rating:
5.0

Highly satisfied. The gentleman I dealt with was very patient and considerate and went out of his way to make the rental work best for me when an unexpected glitch suddenly surfaced at the last minute. Thanks for your help!

Rick G. 
Rating:
5.0

Customer did not leave a comment.

Megan E. 
Rating:
5.0

Communicate with customers!! Don't change prices you've given customers!! Improve customer service so slow in Brampton office. Waited hours to be served. Not a good experience please admit you've made an error and don't ask for money because you messed up!!

chris M. 
Rating:
5.0

Customer did not leave a comment.

Dennis N. 
Rating:
4.0

Customer did not leave a comment.

Aris C. 
Rating:
5.0

U-haul dispatch did not contact me to let me know where I had to pick up the unit 2 days in advance. I needed to phone u-haul to find this information out. Agostion & Sons was not my perferred pick up location. I orginally ordered the unit from Mikes Auto on gore street. Not sure why I needed to travel across town to pick up the unit when the gore street location was closer to home.

Jim K. 
Rating:
1.0

When your sign says open till 12:00-noon l expect to find someone there to help me!!!

Martina S. 
No reviews have been submitted for this location.

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