Customer Reviews for R Agostino & Sons
(U-Haul Neighborhood Dealer)

486 reviews

1133 & 1151 John Street Rd   Thunder Bay, ON P7B2A4
(N of Hwy 17)

(807) 767-1109

Location Hours

  • Monday - Friday:
    9 am - 12 pm / 1 pm - 4:30 pm
  • Saturday - Sunday:
    9 am - 12 pm

Services at this Location:

Contact Us

(807) 767-1109

1133 & 1151 John Street Rd
Thunder Bay, ON P7B2A4
(N of Hwy 17)

Services at this Location:

Location Hours

  • Monday - Friday:
    9 am - 12 pm / 1 pm - 4:30 pm
  • Saturday - Sunday:
    9 am - 12 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

I dont think you can get any better I found the service #1 and everyone was polite and professional

Dennis M. 
Rating:
5.0

Joe is great!

Mike S. 
Rating:
5.0

Customer did not leave a comment.

HARALD S. 
Rating:
5.0

Customer did not leave a comment.

Heidi M. 
Rating:
5.0

Customer did not leave a comment.

Cory P. 
Rating:
5.0

Customer did not leave a comment.

NATHANIEL M. 
Rating:
5.0

Customer did not leave a comment.

Earle L. 
Rating:
5.0

I believe that a full tank supplied at pick up would make it easier to fill it to the same level upon return. Great ramp and vehicle for an in town move. The online completion of the state of the vehicle is awesome and being able to upload photos to confirm works very well.

Myron K. 
Rating:
5.0

Our son returned the Truck on Monday, 2 days before. The service was friendly, will use this location again and recommend . Kindest regards Barbara Kleinboeck

Gerhard K. 
Rating:
5.0

Customer did not leave a comment.

Josua S. 
Rating:
5.0

Customer did not leave a comment.

Svitlana M. 
Rating:
5.0

Customer did not leave a comment.

Don K. 
Rating:
5.0

Customer did not leave a comment.

STEVE V. 
Rating:
4.0

The only problem was with the UHaul.com site. I could not determine which of the many locations in Thunder Bay actually had the trailer I was looking for! Eventually, I had to drive around by over five sites before finding one that had it. The website should provide this service.

William U. 
Rating:
5.0

Very convenient location just off of Highway 11 & 17. Mr Agostino was very helpful and great to work with. I would definitely recommend this franchise and rent from them again.

James B. 
Rating:
3.0

Customer did not leave a comment.

VICTORS J. 
Rating:
5.0

Best service ever from Joe,no improvement needed

Rick D. 
Rating:
5.0

Customer did not leave a comment.

John D. 
Rating:
1.0

I had to drive 5 hours to pick up the truck. The Shady fools at the u haul pick up site, kept us another 3.5 hours fiddling ineptly with their broken down messed up ancient computer that neither owner knew how to use. They had not retrieved the vehicle transport I rented, & so we had to drive another 40 mins to retrieve it ourselves. They tried to over charge us, pocketing the extra money themselves, we suspected. As a result of these people, neither I nor my friends who went w me, nor the neighbors & friends we shared our u haul experience with, will EVER use U Haul for our moving experiences again. 100% pathetic and crooked.

Maureen P. 
Rating:
5.0

Thank you for making the rental process easy, pleasant, stress free and being so kind and accommodating!

paige J. 
Rating:
5.0

Customer did not leave a comment.

LOIS K. 
Rating:
5.0

All good

Elena P. 
Rating:
3.0

Was supposed to have newer model but got stuck with a price of junk that broke down twice, the windshield washer fluid also didn't work along poor lighting. Never again for the price we paid.

Winston R. 
Rating:
5.0

Great experience. Everything went exactly as planned Thanks to both locations for accommodating us.

Frank S. 
Rating:
3.0

It was a terrible experience prior. Not impressed

Lyne B. 
Rating:
5.0

Customer did not leave a comment.

monty P. 
Rating:
5.0

Customer did not leave a comment.

gary M. 
Rating:
5.0

Great service on pick up

Martin K. 
Rating:
5.0

Customer did not leave a comment.

Jed Z. 
Rating:
3.0

This location has two addresses which confuses your 24/7 app. It took over an hour to pick up the truck because I had to walk around two lots to find the precise “location” of the vehicle which was on the lot next door to the actual truck!

Sarah B. 
Rating:
5.0

Joe was amazing. Very friendly, helpful and personable. Would definitely go back to this location. Top notch service.

Shawna D. 
Rating:
5.0

Customer did not leave a comment.

Suliman G. 
Rating:
5.0

This was my 1st experience with Joe. Great guy and great service. I am moving my family and business to Thunder Bay . I'm sure Joe will see us a few more times over the next few months.

jack W. 
Rating:
5.0

Very helpful and makes sure you understand what you are getting. With u haul you must always allow for some sort of snag in your pick up of equipment. I allowed for 3 hours of delay and then it won't bother you if things don't work out . I rented a 15 and car trailer ….ended up with a phone call 2 days before the rental and was told I was getting a 15 foot truck and a car dolly. That imposed a lot more work to get the vehicle home. So be aware that the rental units aren't always at the location you are going to and may have to go to another location to pick up your rental.

GERALD P. 
Rating:
5.0

It went smoothly

Brian P. 
Rating:
5.0

Joe was organized, knowledgeable, friendly and helpful. Very professional.

Tom D. 
Rating:
5.0

This is the second consecutive summerI have rented a trailer from Joe D'Agostino. He is unparalled in his politeness, courtesy, promptness, and help. The best to deal with in Thunder Bay.

Alistair B. 
Rating:
3.0

The truck was so dirty that I couldn't check for scratch. I found in the cup holder a cutter blade left by the last user. I have received an email confirmation with a different address at the other end of the city. Thanks to the owner of that place he figured out where my truck really was. The employee at the real pick-up location was very helpfull.

Philippe G. 
Rating:
5.0

Very helpful and polite.

Paula B. 
Rating:
5.0

Customer did not leave a comment.

STEVE A. 
Rating:
4.0

Customer did not leave a comment.

Mitchell H. 
Rating:
5.0

Customer did not leave a comment.

Jonathan S. 
Rating:
2.0

I got charged 429.41$ from R Agostino when I was supposed the get a credit of 40$ for a trailer that I pulled to Winnipeg as a favor that you guys at head office asked me for and on top it ended up costing me more when in reality I was supposed to paid 357.00$ taxes incl. plus a other charge of 89.15$ total paid=518.56$

Miguel V. 
Rating:
5.0

Customer did not leave a comment.

Rebecca F. 
Rating:
5.0

It was such a easy process I don't think joe could have done better

Lars H. 
Rating:
5.0

Customer did not leave a comment.

Patrick M. 
Rating:
5.0

Uhaul changed the size of the truck I had reserved on the day I was scheduled to pick up the rental. It was a much smaller truck and would not have accommodated my needs. Fortunately I found the correct size at another location and was able to complete the move.

Allen F. 
Rating:
5.0

Customer did not leave a comment.

Glenn B. 
Rating:
5.0

Customer did not leave a comment.

paul G. 
Rating:
5.0

Customer did not leave a comment.

Edgar L. 
Rating:
5.0

I dropped the uhaul off using the app. Didn't see or talk to anyone. I filled the tank up to where it would have been if I didn't have to drive it an hour.

Crystal M. 
Rating:
5.0

Customer did not leave a comment.

rodney D. 
Rating:
4.0

Customer did not leave a comment.

IFEANYI N. 
Rating:
4.0

Customer did not leave a comment.

Emma O. 
Rating:
2.0

Drop off trolley at around lunch!no one was there. Drop off trailer close to entrance!

Regis N. 
Rating:
5.0

Customer did not leave a comment.

Adam C. 
Rating:
5.0

Customer did not leave a comment.

Albert T. 
Rating:
4.0

We had a terrible time actually getting the uhaul... the uhaul people messed up our reservation multiple times and we had to go to two different locations and wait over an hour to get it. Once it was finally figured out the man at the uhaul pick up location was very nice and the uhaul was great.

Piper N. 
Rating:
5.0

Customer did not leave a comment.

David I. 
Rating:
5.0

Everything was great it was a great experience was ready for pick up great customer service wouldn't change anything

Monica S. 
Rating:
5.0

Customer did not leave a comment.

Donna M. 
Rating:
4.0

The sales individual with extremely courteous and friendly

Mike P. 
Rating:
5.0

Customer did not leave a comment.

Jed Z. 
Rating:
5.0

It was ready for pickup. Joe was there to hook it up and made sure I was comfortable using the trailer. Will use this site again for sure.

Christopher L. 
Rating:
5.0

Customer did not leave a comment.

Joanna M. 
Rating:
5.0

Customer did not leave a comment.

Barrett O. 
Rating:
5.0

Make sure the place you send someone to is open. This place was good enough to quickly accommidate me last minute because Woody's was closed.

Peter E. 
Rating:
5.0

All good

Jack N. 
Rating:
5.0

Customer did not leave a comment.

Bridget H. 
Rating:
5.0

Fast and easy pickup, had a minor complication with my online check in which Joe handled quickly and professionally without any inconvenience. Would definitely recommend this location.

John O. 
Rating:
5.0

Customer did not leave a comment.

Barbara G. 
Rating:
4.0

Customer did not leave a comment.

SANDRA B. 
Rating:
5.0

This was the best uhaul rental service that I have ever experienced!

Karen T. 
Rating:
4.0

Customer did not leave a comment.

Richard L. 
Rating:
4.0

Customer did not leave a comment.

John T. 
Rating:
3.0

I was told by a uhaul Rep that I would only be charged for a 10 foot because it was your fault that their wasn't one available.

Jeremy S. 
Rating:
4.0

Customer did not leave a comment.

Sean M. 
Rating:
5.0

Customer did not leave a comment.

Simon D. 
Rating:
5.0

Nothing, experience was simple and straightforward.

Spencer B. 
Rating:
5.0

Customer did not leave a comment.

Joe L. 
Rating:
4.0

Joe was very friendly & professional in dealings. Everything was great!

Alan W. 
Rating:
5.0

You should not try to fix something that isn't broken!

Patrick M. 
Rating:
5.0

I only have positive feedback. Thanks for a great first overall experience

JANIS C. 
Rating:
4.0

Customer did not leave a comment.

Peter F. 
Rating:
5.0

Customer did not leave a comment.

David A. 
Rating:
5.0

Customer did not leave a comment.

Steve V. 
Rating:
5.0

Customer did not leave a comment.

Dwayne H. 
Rating:
5.0

Joe is great and a long time friend and I love the service and did a great job explaining everything, and let us have the trailer for an extended time considering our situation, very much appreciated, thanks again and will be renting from him again when needed! Thank you so much!

cheyenne Z. 
Rating:
5.0

Customer did not leave a comment.

Braden P. 
Rating:
5.0

Joe even helped me to attach the trailer to my car. Very friendly. Thank you! Will rent here again!

Bruno M. 
Rating:
5.0

There was an issue with the trailer wiring when picked up but joe brought out his tools and had it repaired within minutes.

Patrick B. 
Rating:
5.0

Customer did not leave a comment.

ROSS K. 
Rating:
5.0

Customer did not leave a comment.

JORDAN L. 
Rating:
5.0

I wish i could of known a lot sooner if I could get a u haul .. I ended having to sell a lot of my furniture because I was scared not knowing ..and flying in qe had no wheels ..so tgat was also a concern for my son and I ..

Rebecca A. 
Rating:
5.0

Customer did not leave a comment.

TERRANCE J. 
Rating:
5.0

Thankyou to Joe who called us and we were able to leave a day early which we appreciated very much.

Maureen D. 
Rating:
5.0

Very helpful and understanding - gave useful tips.

Dorothy L. 
Rating:
3.0

Customer did not leave a comment.

Dean H. 
Rating:
3.0

Likes to tell people they can take the trailer to any dealer.

James Y. 
Rating:
5.0

Keep up the good work

Khizer K. 
No reviews have been submitted for this location.

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