Customer Reviews for R R S LLC
(U-Haul Neighborhood Dealer)

146 reviews

307 Orange St   Ashland, OH 44805

(567) 203-5509

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed

Services at this Location:

Contact Us

(567) 203-5509

307 Orange St
Ashland, OH 44805

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

James S. 
Rating:
5.0

Customer did not leave a comment.

Lisa K. 
Rating:
3.0

Customer did not leave a comment.

JOHN D S. 
Rating:
3.0

Customer did not leave a comment.

Sandra B. 
Rating:
5.0

Easy to find, easy to get the truck and key and easy to return. First time renting after hours and I'm very pleased. Will rent from this location again if ever need be.

Ryan P. 
Rating:
4.0

Customer did not leave a comment.

Drew C. 
Rating:
2.0

The online process is cumbersome and did not work well.

Leonard P. 
Rating:
1.0

It isn't a normal U-Haul spot, just rentals in the parking lot. Luckily someone was there. The truck was smelly from a smoker and the truck itself was runned down, I won't want on long trip but for local it didn't concern me.

BRIAN F. 
Rating:
4.0

Start the 24 hour time at the time the renter actually gets the truck. I made a reservation for 10am. There was a customer trying to rent a truck that day. We didn't get the truck til 11am but had to bring it back by 10am. It might only be an hour, but that hour could make all the difference. Also the process is extremely slow. I would think there is a way the process could be sped up by quite a bit. There man who processed our rental was very courteous and polite.

Lisa K. 
Rating:
4.0

Customer did not leave a comment.

REBECCA V. 
Rating:
5.0

It was a quick and easy pick-up and drop off. I would use this location again.

Sonia K. 
Rating:
4.0

Customer did not leave a comment.

John M. 
Rating:
4.0

Customer did not leave a comment.

Christopher S. 
Rating:
1.0

Location was closed during regular business hours and failed to handle my previous reservation. Was unable to get key to truck that was rented/reserved due to location being closed. This resulted in wasted time and incurred financial loss to me.

Jason W. 
Rating:
2.0

It was a good place to drop it off it was close

Valerie W. 
Rating:
3.0

Customer did not leave a comment.

JOHN M. 
Rating:
1.0

The worker was a half hour late opening the place. The truck was a real winner!!! Not! The check engine light came on when I got 10 miles down the road, sounded like the door wasn't shut but it was, get to 65-70mile an hour and the truck started shaking and sounding like it was going to fall apart!! Very disappointed!!

Tyler M. 
Rating:
4.0

Customer did not leave a comment.

Kim B. 
Rating:
5.0

Customer did not leave a comment.

Dora F. 
Rating:
3.0

Put signs up for office location

LEONARD T. 
Rating:
4.0

Owner was very friendly and helpful

Kenny G. 
Rating:
4.0

Customer did not leave a comment.

Sheryl E. 
Rating:
3.0

Customer did not leave a comment.

Richard S. 
Rating:
2.0

The internet was so slow. It took him awhile to sign me out and have me on my way.

Craig Y. 
Rating:
3.0

Customer did not leave a comment.

Katherine F. 
Rating:
5.0

Customer did not leave a comment.

Joshua R. 
Rating:
5.0

Get printer working

LUCERO T. 
Rating:
5.0

Owner was very friendly and supportive! Will definitely use this location again.

Edward Y. 
Rating:
5.0

Customer did not leave a comment.

Zachery C. 
Rating:
5.0

Very very friendly

Lance H. 
Rating:
5.0

Customer did not leave a comment.

David L. 
Rating:
5.0

Customer did not leave a comment.

Brittany C. 
Rating:
5.0

Customer did not leave a comment.

Jonathen R. 
Rating:
5.0

There is not a facility there, just a parking lot but very convenient

Joseph P. 
Rating:
2.0

Customer did not leave a comment.

ROBERT B. 
Rating:
4.0

We were glad to deal with this location.

KIMBERLY W. 
Rating:
2.0

It was too expensive and the mobile pick up took forever. Overall it was just a bad experience.

Rebecca A. 
Rating:
3.0

Dropped off after hours and called the next day to complete the transaction.

Barbara C. 
Rating:
1.0

Not open when advised they would be truck was beat and rough

Alec P. 
Rating:
4.0

There was no UHaul office. A guy came out of a house after I called him. I did not know where to go to return the trailer. I saw a couple other UHaul vehicles in a parking lot and that was the only way I thought I was in the right place. The guy was very nice though.

TAMRA B. 
Rating:
5.0

Very easy to park and return to.

MICHAEL H. 
Rating:
4.0

Customer did not leave a comment.

Luis C. 
Rating:
2.0

Door was locked at 9am when my reservation time was set. I had to call a phone number and then wait about 15 minutes for the person to come out. Did not have the furniture pads that I reserved.

NICHOLAS R. 
Rating:
5.0

Customer did not leave a comment.

SPRING P. 
Rating:
3.0

my reservation was moved without my knowledge. I had also reserved 2 dozen furniture pads, and only 6 were there.

Nathan B. 
Rating:
5.0

Customer did not leave a comment.

MARK S. 
Rating:
5.0

Customer did not leave a comment.

Robert G. 
Rating:
5.0

Customer did not leave a comment.

DANIEL N. 
Rating:
4.0

Customer did not leave a comment.

Nicholas C. 
Rating:
5.0

Only thing I can think to say bad was cupholders were a little dirty and I mean just a smidge lol but it was a great experience and thank you everything ran great truck was perfect size. Guy I picked up from was very friendly

Richard A. 
Rating:
1.0

Where to begin. There was no one there even though they were supposed to be open. Thank god for mobile pickup. The truck ran like garbage. I've rented several over the years and this one was rough. I paid for furniture pads and a furniture dolly. I received none. No one was there to help. I called the number on the store front for U-Haul and it went to a voicemail box that was not setup for messages. Oh and I still got charged for those things so that's awesome. 0/10 will never go there again. Probably will use a U-Haul competitor next time like Penske.

Nathan D. 
Rating:
5.0

Customer did not leave a comment.

Gloria T. 
Rating:
3.0

Had the agent not come out to greet me it would have been a challenge to find the office entrance due to lack of signage to direct customers to entrance.

herbert E. 
Rating:
5.0

Customer did not leave a comment.

AUSTIN T. 
Rating:
3.0

Person at site is not readily available by phone and has not set up voicemails. My husband after checking out the third time on after hours box accidentally locked keys inside truck. Seems not customer friendly if charged $50 for such an incident and extra daily charges. Every person has a spare key to remedy this situation

Ann P. 
Rating:
2.0

Difficult to know you're at the correct location. Poor signage Feels more like an overflow lot.

Kenneth M. 
Rating:
3.0

Customer did not leave a comment.

BEN H. 
Rating:
3.0

Attendant very cooperative in spite of computer issues. Whole process went well

Victoria M. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL H. 
Rating:
5.0

Customer did not leave a comment.

Athena C. 
Rating:
5.0

Nothing. Very prompt service. I recommend reserving online if you can, it just made it quicker when we got there.

DOUGLAS F. 
Rating:
5.0

It was very reasonable price and thanks to them I got my house moved in one day very impressed with this company and thier equipment.

CHRISTOPHER I. 
Rating:
3.0

Customer did not leave a comment.

MONTY T. 
Rating:
3.0

Customer did not leave a comment.

Darrin W. 
Rating:
3.0

The Inside of the office was a mess and smelled bad. The truck was fine, but maybe offer more options. Also, this location did not offer accessories such as appliance dollies or tie down straps.

SARAH M. 
Rating:
5.0

Customer did not leave a comment.

Steve B. 
Rating:
3.0

Customer did not leave a comment.

Jeff P. 
Rating:
2.0

Customer did not leave a comment.

Cheryl T. 
Rating:
3.0

Customer did not leave a comment.

Brandon W. 
Rating:
5.0

Customer did not leave a comment.

Donald B. 
Rating:
5.0

Customer did not leave a comment.

Donald B. 
Rating:
5.0

The Gentleman in Ashland,Ohio is Very Professional laid back totally respected in every aspect i WOULD recommend going to his facility anytime Thank you very Pleased Chris Tipton

CHRISTOPHER T. 
Rating:
5.0

Completely flawless rental

RONALD H. 
Rating:
5.0

Customer did not leave a comment.

MARGARET V. 
Rating:
5.0

Customer did not leave a comment.

TERRY V. 
Rating:
4.0

Customer did not leave a comment.

charles O. 
Rating:
5.0

Customer did not leave a comment.

Logan T. 
Rating:
5.0

Customer did not leave a comment.

Gary W. 
Rating:
5.0

Tell them about all the hidden fees.

RAYE B. 
Rating:
4.0

Customer did not leave a comment.

JOSEPH H. 
Rating:
5.0

everything ok

PATRICK M. 
Rating:
1.0

Customer did not leave a comment.

Anthony D. 
Rating:
4.0

Customer did not leave a comment.

JOHN R. 
Rating:
4.0

Keep being helpful to get customers on their way.

J G. 
Rating:
3.0

Pricing online and via the app is not clear. It seems that 2:00 is the mandatory return time when in reality 24 hours is priced the same as 1 hour. This lack of clarity caused MUCH turmoil and excessive charges. However, Allen, the on site personnel, was able to make an adjustment to the account and turn a very confusing and irritating experience into a satisfactory one. Allen = 10! :-) U-Haul clarity of pricing = 1 :-(

Joseph H. 
Rating:
3.0

All is well

DONALD A. 
Rating:
4.0

All was good. Thank you

NICHOLAS L. 
Rating:
3.0

Customer did not leave a comment.

DARRELL H. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER H. 
Rating:
1.0

Maker it cleaner and friendlier. I understand the limitations, but the UHaul boxes for key drop off, etc. were hard to find.

Alexander C. 
Rating:
5.0

Customer did not leave a comment.

scott S. 
Rating:
1.0

The uhaul office hours state 9am. However, the guy was late and didn't show up until about 910am. He didn't have on a mask. Was smoking and overall very unprofessional. The truck I reserved a month ago wasn't available causing me to have to take a smaller truck. Extremely dissatisfied with the service received and over all the years using Uhaul I have never experienced such poor service.

Lauri H. 
Rating:
5.0

Nice experience renting a trailer

theodore M. 
Rating:
5.0

Customer did not leave a comment.

Jason W. 
Rating:
5.0

Customer did not leave a comment.

Steven V. 
Rating:
4.0

Allen delivered on time the truck I requested , handled the paperwork properly, and made the transaction Easily to understand. I'll rent from him In the future.

tom Y. 
Rating:
5.0

We drove through a lot of rain in our journey. The mattress and box springs and some boxes were wet when we unloaded. The truck leaked water somewhere. Overall a good experience though.

Stacy C. 
Rating:
2.0

trailer was junk, lights blinked because of bad wiring, turn signals did not work half the time ( of course didnt figure this out until it was dark outside) reserved 24 pads, reserve place said they only had 12, so after being charged for 12 he found out he only had 6 in a bag. told us to take it up with the return place to get refunded. Then we opened up the bag and there was only 5 in there. never again! update your equipment!!!!!

Chuck G. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
4.0

Your 800 Number is really a problem. It either cuts you off or leaves you on hold for an unbelievably long time. It does not instill much confidence in your customer service infrastructure. I know that this is a challenging time for all companies, but it would have been nice to once have my call answered when I called 800-GO-U-HAUL

wray B. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top