Customer Reviews for R R S LLC

Tell them about all the hidden fees.

everything ok

Keep being helpful to get customers on their way.

Pricing online and via the app is not clear. It seems that 2:00 is the mandatory return time when in reality 24 hours is priced the same as 1 hour. This lack of clarity caused MUCH turmoil and excessive charges. However, Allen, the on site personnel, was able to make an adjustment to the account and turn a very confusing and irritating experience into a satisfactory one. Allen = 10! :-) U-Haul clarity of pricing = 1 :-(

All is well

All was good. Thank you

Maker it cleaner and friendlier. I understand the limitations, but the UHaul boxes for key drop off, etc. were hard to find.

The uhaul office hours state 9am. However, the guy was late and didn't show up until about 910am. He didn't have on a mask. Was smoking and overall very unprofessional. The truck I reserved a month ago wasn't available causing me to have to take a smaller truck. Extremely dissatisfied with the service received and over all the years using Uhaul I have never experienced such poor service.

Nice experience renting a trailer

Allen delivered on time the truck I requested , handled the paperwork properly, and made the transaction Easily to understand. I'll rent from him In the future.

We drove through a lot of rain in our journey. The mattress and box springs and some boxes were wet when we unloaded. The truck leaked water somewhere. Overall a good experience though.

trailer was junk, lights blinked because of bad wiring, turn signals did not work half the time ( of course didnt figure this out until it was dark outside) reserved 24 pads, reserve place said they only had 12, so after being charged for 12 he found out he only had 6 in a bag. told us to take it up with the return place to get refunded. Then we opened up the bag and there was only 5 in there. never again! update your equipment!!!!!

Your 800 Number is really a problem. It either cuts you off or leaves you on hold for an unbelievably long time. It does not instill much confidence in your customer service infrastructure. I know that this is a challenging time for all companies, but it would have been nice to once have my call answered when I called 800-GO-U-HAUL

Thanks to the employee there my equipment return issue with U--haul from another state was solved quickly and efficiently!

No one was there - we had to call a number and unhook the trailer ourselves if we didn't want to wait for someone to get there.

Nothing

Very polite

Better parking for everything!!! Trucks and customer parking.

I was having difficulty checking in online. The rep was very pleasant and helpful.

Nothing, I called before I got there he was out in the parking lot waiting for me he was very friendly and helpful and I was on my in about one minute.

Quick and easy. Great price also. I will be back.

Allen was very accomodating

The guy running the shop to pick up was never there, he had a sign on the door saying call my number if doors are locked, a group of us waited outside for 30 minutes while he said he was walking his dog, the entire business smelled horribly of marijuana, I had to hold my breath the entire time.

Your the bomb

Rented a tow dolly. Equipment looked good til I got outside of town. When I reached 55 mph, the left fender flippedover backwards. Had to tye down with rope but after that, every thing went fine

I dropped off the van after hours, the lock box was clearly visible and easily accessible. I called the next day to follow up on the drop off and the person I spoke with was very polite

Makes moving simpler

Nice people, good trailers

Allan, the mgr was available as promised. I had to re-schedule my pick-up as I had a mechanical breakdown enroute to picking up the trailer I had rented. I kept him abreast of my being able to pick it up. He said he would close at 1:00pm and there would no problem if I came earlier. When I arrived, he was very helpful in getting me hooked up and on my way. I found the equipment to be in excellent condition and very road worthy. Allan deserves to be acknowledged for his operation & friendliness. And, thanks U-Haul for a fine representative in Ashland, Ohio.

Run down looking office. And agent a bit lacking in polish, but he was efficient.

I had a 9:00 AM pick up. I arrived at 9:15 AM and nobody there. Went home and we called location number 3 times on 2 different phones only to receive message. Called UHaul 800 number who told me to return to location. Arrived again at location and nobody there. Worker walked in from a few blocks away. Stated that "his system was down." Told me to wait for a while. Ten minutes later he came out and told me to meet him at office front door. I was very unhappy as we had another place we had to be and this made us late. I will not use this location again and will tell everyone I know to avoid doing business here.

Your prices are getting out of hand making car haulers much more attractive.

Great service. I'll be using them more in the weeks to come.

Sketchy area, business was not presentable

The cargo area was not cleaned properly when we opened the back to move it smelled bad because the previous users had stepped in dog crap and tracked it across the cargo area. When I brought the truck back there was no where to park it.

The best experience I've ever had with a rental company.

The problem was more with your 24/7 check in, not this location. Horrible process.

I would use your U haul again. U were friendly and helpful

Checkin in took an hour and I was there at nine right when the doors opened, really concerned about who is hired here bc they looked cracked out

It took a lot of electronic paperwork and time just to rent this trailer. Could make the process quicker.