Get printer working
LUCERO T.
Customer Reviews for R R S LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Owner was very friendly and supportive! Will definitely use this location again.
Edward Y.Very very friendly
Lance H.There is not a facility there, just a parking lot but very convenient
Joseph P.We were glad to deal with this location.
KIMBERLY W.It was too expensive and the mobile pick up took forever. Overall it was just a bad experience.
Rebecca A.Dropped off after hours and called the next day to complete the transaction.
Barbara C.Not open when advised they would be truck was beat and rough
Alec P.There was no UHaul office. A guy came out of a house after I called him. I did not know where to go to return the trailer. I saw a couple other UHaul vehicles in a parking lot and that was the only way I thought I was in the right place. The guy was very nice though.
TAMRA B.Very easy to park and return to.
MICHAEL H.Door was locked at 9am when my reservation time was set. I had to call a phone number and then wait about 15 minutes for the person to come out. Did not have the furniture pads that I reserved.
NICHOLAS R.my reservation was moved without my knowledge. I had also reserved 2 dozen furniture pads, and only 6 were there.
Nathan B.Only thing I can think to say bad was cupholders were a little dirty and I mean just a smidge lol but it was a great experience and thank you everything ran great truck was perfect size. Guy I picked up from was very friendly
Richard A.Where to begin. There was no one there even though they were supposed to be open. Thank god for mobile pickup. The truck ran like garbage. I've rented several over the years and this one was rough. I paid for furniture pads and a furniture dolly. I received none. No one was there to help. I called the number on the store front for U-Haul and it went to a voicemail box that was not setup for messages. Oh and I still got charged for those things so that's awesome. 0/10 will never go there again. Probably will use a U-Haul competitor next time like Penske.
Nathan D.Had the agent not come out to greet me it would have been a challenge to find the office entrance due to lack of signage to direct customers to entrance.
herbert E.Person at site is not readily available by phone and has not set up voicemails. My husband after checking out the third time on after hours box accidentally locked keys inside truck. Seems not customer friendly if charged $50 for such an incident and extra daily charges. Every person has a spare key to remedy this situation
Ann P.Difficult to know you're at the correct location. Poor signage Feels more like an overflow lot.
Kenneth M.Attendant very cooperative in spite of computer issues. Whole process went well
Victoria M.Nothing. Very prompt service. I recommend reserving online if you can, it just made it quicker when we got there.
DOUGLAS F.It was very reasonable price and thanks to them I got my house moved in one day very impressed with this company and thier equipment.
CHRISTOPHER I.The Inside of the office was a mess and smelled bad. The truck was fine, but maybe offer more options. Also, this location did not offer accessories such as appliance dollies or tie down straps.
SARAH M.The Gentleman in Ashland,Ohio is Very Professional laid back totally respected in every aspect i WOULD recommend going to his facility anytime Thank you very Pleased Chris Tipton
CHRISTOPHER T.Completely flawless rental
RONALD H.Tell them about all the hidden fees.
RAYE B.everything ok
PATRICK M.Keep being helpful to get customers on their way.
J G.Pricing online and via the app is not clear. It seems that 2:00 is the mandatory return time when in reality 24 hours is priced the same as 1 hour. This lack of clarity caused MUCH turmoil and excessive charges. However, Allen, the on site personnel, was able to make an adjustment to the account and turn a very confusing and irritating experience into a satisfactory one. Allen = 10! :-) U-Haul clarity of pricing = 1 :-(
Joseph H.All is well
DONALD A.All was good. Thank you
NICHOLAS L.Maker it cleaner and friendlier. I understand the limitations, but the UHaul boxes for key drop off, etc. were hard to find.
Alexander C.The uhaul office hours state 9am. However, the guy was late and didn't show up until about 910am. He didn't have on a mask. Was smoking and overall very unprofessional. The truck I reserved a month ago wasn't available causing me to have to take a smaller truck. Extremely dissatisfied with the service received and over all the years using Uhaul I have never experienced such poor service.
Lauri H.Nice experience renting a trailer
theodore M.Allen delivered on time the truck I requested , handled the paperwork properly, and made the transaction Easily to understand. I'll rent from him In the future.
tom Y.We drove through a lot of rain in our journey. The mattress and box springs and some boxes were wet when we unloaded. The truck leaked water somewhere. Overall a good experience though.
Stacy C.trailer was junk, lights blinked because of bad wiring, turn signals did not work half the time ( of course didnt figure this out until it was dark outside) reserved 24 pads, reserve place said they only had 12, so after being charged for 12 he found out he only had 6 in a bag. told us to take it up with the return place to get refunded. Then we opened up the bag and there was only 5 in there. never again! update your equipment!!!!!
Chuck G.Your 800 Number is really a problem. It either cuts you off or leaves you on hold for an unbelievably long time. It does not instill much confidence in your customer service infrastructure. I know that this is a challenging time for all companies, but it would have been nice to once have my call answered when I called 800-GO-U-HAUL
wray B.Thanks to the employee there my equipment return issue with U--haul from another state was solved quickly and efficiently!
Deborah K.No one was there - we had to call a number and unhook the trailer ourselves if we didn't want to wait for someone to get there.
ROBERT R.Nothing
GRETCHEN P.Very polite
SPRING P.Better parking for everything!!! Trucks and customer parking.
Christina W.I was having difficulty checking in online. The rep was very pleasant and helpful.
Lee S.Nothing, I called before I got there he was out in the parking lot waiting for me he was very friendly and helpful and I was on my in about one minute.
Richard M.Quick and easy. Great price also. I will be back.
BRYAN F.Allen was very accomodating
DAVID D.The guy running the shop to pick up was never there, he had a sign on the door saying call my number if doors are locked, a group of us waited outside for 30 minutes while he said he was walking his dog, the entire business smelled horribly of marijuana, I had to hold my breath the entire time.
Crystal M.Your the bomb
TINA T.Rented a tow dolly. Equipment looked good til I got outside of town. When I reached 55 mph, the left fender flippedover backwards. Had to tye down with rope but after that, every thing went fine
robert S.I dropped off the van after hours, the lock box was clearly visible and easily accessible. I called the next day to follow up on the drop off and the person I spoke with was very polite
Cathleen T.Makes moving simpler
JEFFREY C.Nice people, good trailers
WYLIE L.Allan, the mgr was available as promised. I had to re-schedule my pick-up as I had a mechanical breakdown enroute to picking up the trailer I had rented. I kept him abreast of my being able to pick it up. He said he would close at 1:00pm and there would no problem if I came earlier. When I arrived, he was very helpful in getting me hooked up and on my way. I found the equipment to be in excellent condition and very road worthy. Allan deserves to be acknowledged for his operation & friendliness. And, thanks U-Haul for a fine representative in Ashland, Ohio.
Joseph M.