Customer Reviews for Race Track Marketplace
(U-Haul Neighborhood Dealer)

627 reviews

3815 Meadowbridge Rd   Richmond, VA 23222

(804) 332-5655

Location Hours

  • Mon-Sun: 9 am - 8 pm

Services at this Location:

Contact Us

(804) 332-5655

3815 Meadowbridge Rd
Richmond, VA 23222

Services at this Location:

Location Hours

  • Mon-Sun: 9 am - 8 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Operators did a great job.

frank C. 
Rating:
1.0

Customer service was sadly poor

John G. 
Rating:
5.0

Customer did not leave a comment.

JAMES W. 
Rating:
3.0

They were kind and explained the process. Thank you.

Michon P. 
Rating:
3.0

Customer did not leave a comment.

Venus D. 
Rating:
3.0

The man who set up my uhaul was awesome. I've had him help me twice within the last 5 yrs. He has the friendliest personality and fast service. When I need a uhaul again I will use him.

ANDREAWILSON H. 
Rating:
5.0

Customer did not leave a comment.

EDGARD M. 
Rating:
1.0

Didn't have the cargo van as promised and I had to purchase the straps for one time use..

Jason W. 
Rating:
5.0

Customer did not leave a comment.

ANTHONEY R. 
Rating:
5.0

Pleasant staff. Quick and easy process

NICOLE J. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
5.0

Owner of the store affiliated with the pickup was extremely helpful, knowledgeable, and fast with responding to questions and an issue I was having using the Uhaul app. Excellent customer service experience!

Benjamin P. 
Rating:
5.0

Customer did not leave a comment.

Raymond Z. 
Rating:
5.0

Everything was good.

Dennis H. 
Rating:
5.0

Customer did not leave a comment.

ROSEANNWILAMINA E. 
Rating:
5.0

The gentleman who assisted me was very friendly and customer forward. He assisted me with the check-out and return process, and was very informative. He even helped me scan my driver's license for the verification process. Would definitely return!

Matthew M. 
Rating:
5.0

Super convenient and the staff is very helpful and polite. Would give 10 stars if it was possible.

Anthony S. 
Rating:
4.0

Great service at this location and very friendly owner.

Christopher A. 
Rating:
1.0

After returning the Uhaul back to the store and taking all my pictures and get the ok from the store owner that everything was done right and I'm good his exact words. The store own went back and charge my card more money behind my back lucky I caught the problem immediately, when I notified the store owner that he stole from me he lied and when I gave him the proof he said he has a customer I told him I'm a paid customer that's on the phone with him now with a problem he hung up the phone. I'm thankful that the company Uhaul themselves seen the problem from on there end and reimburse me my money. I appreciate them, just watch out and check your cards behind private store owners after you rent your Uhaul cause they will scam you people work too hard for there money for that But the actual Uhaul company came thru for me so imma keep using them. Thank you Uhaul.

KEITH H. 
Rating:
5.0

Excellent service

Matthew H. 
Rating:
5.0

Customer did not leave a comment.

Timothy W. 
Rating:
4.0

Customer did not leave a comment.

JASON H. 
Rating:
5.0

The tire on the tow dolly was nearly flat when I picked up the truck. I needed to fill it with air every two hours and then, eventually, I needed to call roadside assistance to have the tire changed.

ZACHARY C. 
Rating:
5.0

Customer did not leave a comment.

MICHAELSCOTT F. 
Rating:
5.0

Customer did not leave a comment.

Myra B. 
Rating:
3.0

Customer did not leave a comment.

DAVID B. 
Rating:
5.0

Please keep up the good work

RUSSELLWAYNE H. 
Rating:
5.0

This was a great experience. I was able to get in and out very fast and the owners of the store were extremely friendly.

Matthew J. 
Rating:
5.0

Please keep up the good work

RUSSELLWAYNE H. 
Rating:
2.0

The store owner was rude. He snatched the keys out of my hand and started talking in his language to another coworker. He wanted me to climb up in the back of the truck to hand him his blankets and dolly and I informed him that I had a plate, screws and a rod in my left leg and right foot. That really made him angry for whatever reason. And I never remember having to do that on any of my other Uhaul rental experiences.

Monique T. 
Rating:
5.0

Customer did not leave a comment.

JOSHUAELIJAH HAR H. 
Rating:
1.0

The owner of this location is rude and unprofessional. He did not want to review truck when I returned it...but claimed truck was returned dirty afterwards. I had pictures of the truck-- inside and outside that assisted me dispute the so called "cleaning fee" . Customers...if u rent from this location....please make sure the owner walks and clears everything with you there so no billing surprises. Sorry...not ideal service...rent at Lombardy location where service is excellent

lilian J. 
Rating:
5.0

Customer did not leave a comment.

Andrew C. 
Rating:
4.0

Customer did not leave a comment.

Jack S. 
Rating:
5.0

Customer did not leave a comment.

Camora S. 
Rating:
5.0

Excellent Service and great communication. Top notch location.

DANIELHARRISON P. 
Rating:
5.0

Nothing more than was done today, service, speed through the process and vehicle condition were exemplary!

PAULANDREW W. 
Rating:
5.0

Customer did not leave a comment.

WARRENRILEY C. 
Rating:
5.0

Customer did not leave a comment.

John W. 
Rating:
2.0

Make sure that everything is accurate with the vehicle and online information for the vehicle.

Sherri H. 
Rating:
5.0

Customer did not leave a comment.

BRADLEYMARK S. 
Rating:
5.0

Customer did not leave a comment.

Robert N. 
Rating:
4.0

Customer did not leave a comment.

JOHNROBERT E. 
Rating:
5.0

Great service! Very friendly and helpful staff. Truck was clean but had a lot external damage from previous rentals.

Thom S. 
Rating:
5.0

Excellent

Rocky C. 
Rating:
5.0

Is very accommodating And great customer service no service in this season of hope help us to pay off the mortgage with these great heroes go to

Harry B. 
Rating:
5.0

Customer did not leave a comment.

VALERIEA F. 
Rating:
5.0

Customer did not leave a comment.

JAMESSETA L. 
Rating:
5.0

Keep doing what you are doing.

KEITH P. 
Rating:
5.0

Customer did not leave a comment.

THOMASPERCIVAL W. 
Rating:
5.0

Customer did not leave a comment.

LISA M. 
Rating:
5.0

The salesman was super friendly and knowledgeable about the equipment that was rented and helpful with attaching and detaching of the equipment. Excellent customer service.

MICHAELSTEVEN D. 
Rating:
5.0

Excellent service

ROCKYA C. 
Rating:
5.0

Customer did not leave a comment.

RODNEY W. 
Rating:
5.0

Everything was great! I rented a car carrier trailer and it was in great shape, easy to get to, and return. The proprietor was fantastic, very personable, and helpful. I would definitely refer to others, and will most likely rent from him if/when I need to rent again.

JAMESLEE B. 
Rating:
4.0

Customer did not leave a comment.

AUDREYSADE' C. 
Rating:
3.0

Service the vechiles

Deborah M. 
Rating:
3.0

The only reason I dropped off at this location because it was opened on Sunday and convenient. However, I was a little apprehensive. The guy/location was multi tasking. Told me to take a picture of the mileages/ fuel dial for check out. Just wasn't use to this procedure.

Chailendreia D. 
Rating:
5.0

The process was easy, thank you!

DIERDRAGAIL M. 
Rating:
5.0

Customer did not leave a comment.

George B. 
Rating:
4.0

Customer did not leave a comment.

DANIELMARTIN H. 
Rating:
5.0

Customer did not leave a comment.

ERICE F. 
Rating:
5.0

Customer did not leave a comment.

ROYWISEMAN R. 
Rating:
5.0

Customer did not leave a comment.

WAYNEROBERT N. 
Rating:
5.0

Customer did not leave a comment.

MORGANGENEVIA D. 
Rating:
5.0

Great customer service

LISA M. 
Rating:
4.0

Customer did not leave a comment.

ERWINLESLIE M. 
Rating:
5.0

Customer did not leave a comment.

GRETCHENHELENE E R. 
Rating:
5.0

Very easy to work with!

STEVENTYRONE A. 
Rating:
1.0

You are thieves. You just stole money from my account that was not authorized after giving me a refund for your representative doing shady business practices. DO NOT RENT FROM THEM PEOPLE. THEY CHARGE PEOPLE'S ACCOUNTS WITHOUT AUTHORIZATION.

Latisha D. 
Rating:
5.0

I really appreciated the service I received today when I went to rent a van at this u haul location and the gentleman who serviced me was helpful and insightful with what I needed and communicated the best advice for what I needed so from now on anytime I need a rental I will be going there…many thanks!!

LARRYTYQUAN ULYS H. 
Rating:
5.0

Customer did not leave a comment.

BRITTANYCHANEL S. 
Rating:
5.0

Customer did not leave a comment.

THOMAS L. 
Rating:
4.0

Customer did not leave a comment.

ALMAHDIABBAS A. 
Rating:
3.0

Staff was very helpful, truck was in great shape.

Nathan S. 
Rating:
1.0

I was over charged for the rental

HARRY M. 
Rating:
1.0

Double charge me truck ran hot many times .customer service no help to get my refund I'm angry about my funds

SHARIRISTAMAL C. 
Rating:
3.0

Customer did not leave a comment.

CHRISTOPHERSCOTT G. 
Rating:
5.0

Customer did not leave a comment.

peter S. 
Rating:
5.0

Great customer service

James W. 
Rating:
5.0

Nothing it was a perfect experience the gentleman who helped me was great!

RICHARDLEE T. 
Rating:
4.0

Owner was very helpful and knowledgeable about the equipment.

CHARLESE F. 
Rating:
5.0

The best

LEROYDAVID W. 
Rating:
5.0

Customer did not leave a comment.

Paulina M. 
Rating:
5.0

Customer did not leave a comment.

JAMESALONZO P. 
Rating:
5.0

Customer did not leave a comment.

Charles B. 
Rating:
5.0

Customer did not leave a comment.

TANISHA N. 
Rating:
5.0

Customer did not leave a comment.

LAROND'ANGELO M. 
Rating:
3.0

Make sure the vehicle is sanitized properly before giving it to the next customer. The turned the vehicle in and the keys was given straight to me! Luckily I keep sanitizer wipes in my personal vehicle. And the vehicle smelled like cigarettes.

Debora D. 
Rating:
5.0

Great customer service. Very helpful. I would definitely rent from this location again. Thanks!

WILLIAMTUCKER F. 
Rating:
5.0

Excellent, painless, as it should be. Thanks.

Glynis K. 
Rating:
1.0

The owner was rude as could be. His very first comment to me was "Hook up this wire and check your flashers otherwise I can't rent to you." Then, hooked up the trailer and the chains. Now, keep in mind, I've rented car haulers multiple times. He came out and said, "I have to hook it up, otherwise I can rent to you." Then he proceeded to unhook the chains and then hook them back up exactly how I had them. He went to great pains to tell me reasons why he couldn't rent to me. Don't worry, Harry, you won't have to worry about that ever happening again. Lastly, I had a 2 day rental in place, not knowing that if I returned it 49 hours after I rented it instead of 48 hours, I would be charged for an entire additional day. I have NEVER had that happen before with uHaul.

BRIAN L. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHERJ S. 
Rating:
5.0

Store owner was extremely kind and helpful! He even hooked the trailer up for me.

MALINDACARROLLE S. 
Rating:
5.0

The rental agent, could not have been more friendly. Fast service. Answered questions, good technology. Surprised that small location had latest photo id scanner, email receipts etc. Meadowbridge location was excellent.

MICHAELTHOMAS K. 
Rating:
5.0

Customer did not leave a comment.

DERICK R. 
Rating:
1.0

Customer service. I had questions and instead of being helped an employee said “I don't know” then walked away. We were not properly explained the keypad and checking in/out. It made an over all extremely frustrating experience even more difficult by having to constantly ask for clarification on things that should otherwise be explained

VERONICAOAK W. 
Rating:
2.0

Customer did not leave a comment.

MICHAELR L. 
Rating:
5.0

Customer did not leave a comment.

Ryan M. 
Rating:
5.0

Customer did not leave a comment.

DARRINJAMES S. 
No reviews have been submitted for this location.

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