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Jaime V
Customer Reviews for R&K Petro LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Drop off went very smoothly - the staff could not have been nicer!
Charles SNothing. It's amazing already
LAZARO AI think this location would benefit from an employee being on site. Ive never unloaded a trailer before and it was a bit nerve racking to do it myself. The building was abandoned and there were not clear parking spots to leave the equipment
Nathan GWoman behind the counter was very pleasant and friendly. Answered all my questions thoroughly and detailed! Will absolutely use this location again in the future!
Jerry TKaren and High Bridge NJ are EXCEPTIONAL!!! Every single time. The UHaul APP and website, however, are absolutely HORRIBLE!!! Unless I talk to Karen directly, I absolutely cannot make a reservation. I go on your app and site for more than an hour, and all they do are tell me there’s nothing for miles and miles, make a reservation and then cancel it, give me wrong information, etc. They never ever ever work. You guys should be ashamed. It is a disgusting business system. Thank God for owners like Karen, who are excellent business people and really care about their customers.
Ruth POverall very good experience. Truck was there waiting for us. The only negative I have is never received an email for final invoice and/ or confirmation of return.
Marty PThe office hours are not actual office hours. If you say you have certain office hours, you should have it. The truck I picked up was very dirty in the bed/container area. The person was nice and pleasant. The blankets were very clean.
Michael VKaren is wonderful and we love renting from her! The process is always easy, and the equipment is always in excellent shape!
Sara GQuick and easy; friendly
LORRI CScale back your return policy for online.
Denise SThis is the best U-haul location in the county!
Leanne LGirl in office is phenomenal!!!
Deb MKaren is the best! We love renting from her! She makes the whole process seamless and easy.
Leanne LI would recommend the drop off only if it was close to your house
mark kFor starters, the UHaul agent at HIgh Bridge (Karen) was great. She was very responsive to any questions and very helpful. She clearly put customer service above all else. As for the van, it was very good for my purposes, especially the size, it was bigger inside than I expected. However, the person who rented it before me left it rather dirty and dusty. The front was especially dusty, enough that I needed to wipe it down myself before I used it. In general, it served its purpose and no major complaints. It was nice to have a local UHaul rep in High Bridge as this is the second time I have used them.
William EFor 24/7 pick up it would help to know what phone settings should be ahead of time. List some time with difficulties there, but otherwise a smooth process from that point on.
Suzanne CAt the end of a long distance move, dropping off was easy and quick .
Constance FWendy was great!
bradley rThe system locked us out and did not give us a code to get the key. We were on the phone with "road-side assistance" for over an hour and a half trying to get assistance. We were on hold, requested call backs that disconnected, spoke to agents that had no idea how to help us, and agents, that simply just put us back in the que to be left on hold for 2 minutes each time. We had two phones on hold and two phones requesting call backs and finally someone was able to give us the access code for the key. On drop off, we had to hid the key because, again, the process did not work. The rep said there was a large orange drop off box for the key, which we never say. The app is not easy to use, and obviously we were not given good directions for the pick up and drop off procedures. Would never use this location again, and will probably try another rental company next time. This was an absolutely terrible experience at a late hour. There is no way to get someone in technical support nor customer service easily.
Keith WI was an hour late and the hour made a special trip from home to meet me. Just wonderful! Can't find a better person to deal with.
JACOBUS Rsuper friendly and app is easy to use 👍
Stephen TThis Rental Location, R&K Petro LLC is Excellent. They went above and beyond to insure that we had what we needed. HIGHLY RECOMMEND THIS U HAUL LOCATION! FIVE STARS.
Glenn AKaren is wonderful and we would absolutely not hesitate to rent from her again! We had to change our pickup time and she was incredibly accommodating and helpful!!
Leanne LGreat Experience, very friendly and accommodating.
Michael WKaren is wonderful and we would absolutely rent from her again!!
Jennifer LThis was my first experience renting a Uhaul and it was the best. The woman who helped me was friendly and kind! She went above and beyond to make sure I knew what to expect and made the process so easy!!! Thank you so much!
Vincent FKaren was so kind and helpful...I had to come early and was in a hurry...she got paperwork going while I was on my way. I would recommend this pick up location!
Karen NWas sent to a closed location and was not given access to online checkin until 3-4 phone calls with uhaul. Never using this service again considering the price and lack of service. Wish i could give 0 stars.
Matthew PThe location was fine but the uhual app and using mobile check in/out was awful! The app is very slow and made me re-enter or refresh too many times to count. Very stressful on an already stressful moving day
Robert SKaren was wonderful!
john sTruck was in good condition mechanically and using the cellphone App to pick up and return worked great…EXCEPT the back of the truck had dirt/mud in it AND it was open when we arrived!! We paid for furniture pads that were NOT anywhere to be found. I haven’t been able to get a refund for them, AND I am worried that I will get charged for not returning them.
BRADLEY CLocation was closed for the day. I did not agree to obtain the truck using the app only. We really needed this truck on this particular day. We were desperate!! Most associates couldn’t help us. They stated there was a glitch in the system to obtain the truck via the app. Finally I reached CALEB ( from TX) who saved the day. He spent almost 5 hours on the phone and never gave up assistance till we retrieved a truck. He had the patience of a saint and a calming, reassuring mannerism in dealing with my anxiety. He didn’t just go the extra mile, but at least 100 miles to satisfy our needs.
Donald Seven with pre check in, we spent another 30 minutes rechecking in to get the code. also was charged for 2 dollys not on the truck
Kyle MGreat professional people!
karen iThe owner or R &K Petro was lovely. The equipment was a whole other story. This truck was probably from the early 90's. The lights on the dash were demanding to be serviced and the gas guage was off. It had roll down windows, (thats okay) and it had 2 ash tray car adapters that you would use to theoretically plug in your car adapter and charge your phone. I was driving far so I stopped on the road and purchased an adapter for the car. After getting in the car, I realized that BOTH OF THOSE PORTS DONT WORK. So my phone dies, Im lost, spent another hour looking for a portable charger in the middle of nowhere. So that said. The equipment needs to be thrown out. I was worried I'd blow a tire, and overall the fact that the standard equipment wasn't working cost me allot of time. The lady was lovely, but this truck has seriously got to go.
Katarzyna MExcellent pickup service and return service. Couldn't ask for anything better.
Craig JCab floor was covered in mud and had an odor. I had to clean it up when I got home.
Denis SGreat people to work with! It's always a pleasuure.
Ken MI had to drop off the truck after hours. Again, the website did not allow me to upload photos of the fuel gauge and odometer. The button on the website to select pictures did nothing!
Richard CGreat service. Would use again.
Chris PEasy access to location, friendly staff , gas station on site
Dominick PThe dashboard was sticky, I found old food under the seat, and a one hitter pipe full of marijuana. I drove from NJ to FL with my 8yr old and could of been in a lot of trouble if pulled over
LUIS FThe location was excellent but my experience aside from the location was an absolute disaster. I was switched to this location because of a mechanical issue on a van that was much closer to where I live. It appears that the rental information didn’t get transferred over to the new location. The entire check in procedure over the phone for the 24 hour service was a complete disaster.
Douglas H