Customer Reviews for Rangeline Self Storage
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Rangeline Self Storage
Lawrence F. on
Was please with customer service, I would used this location again.
James B. on
Easy pick up and return. Worked out great.
Daryl A. on
Excellent customer service and professionalism during my visit to secure a storage unit.
Dean P. on
CHECK OUT PROCEDURE WASN'T WELL EXPLAINED AND WAS CUMBERSOME. LIKED THE PREVIOUS METHOD OF CHECKING OUT. MUCH QUICKER AND LESS STRESSFUL
Derek S. on
Oil change light was on and we worried about it. Called the site and they already knew about it and said they had a few weeks to fix it. Would’ve been nice to have been told this before we got on the road.
sara C. on
Returning the van was a problem. The online process of returning the van was problematic as the site shut down multiple times requiring the process to be restarted 5-6 times and we were on hold to get a person to assist for about 20 minutes. The phone call never was answered and on the 6th time we completed the process. With the exception of the check out process it was great!
debbie S. on
Great customer service
Jeffrey L. on
Make sure the truck I reserved a MONTH in advance is actually there and I dont have to wait for it to arrive. Make sure its clean before you give it to me. Cargo area was filthy. Took me 20 minutes to clean it before I could load my furniture.
Kimberly R. on
Easier check-in process and business phone which has voicemail. It took me 1/2 hour to reach someone at their location in order to arrange for a later drop-off for my vehicle
William H. on
When I received my billing, my rates were changed from 19.95 a day to 69 a day???
Alyssa C. on
Location was fine. The service was poor.
William C. on
Quick, easy and very kind.
Sandy B. on
The online pick up was VERY time consuming. I do not plan on using that again. I will go to a place where I can actually speak to someone in person and rent that way.
Paul L. on
Mary at the UHaul location is wonderful. Every time I need a truck, I go to the same location.
anthony A. on
The trucks were well maintained and clean. Check in and check out was very simple. The only negative with this location was the employee running the check-ins. She was very curt with us and had us wait while she discussed work with a contractor that was on site to do maintenance work on the building. The contractor arrived after us and was seen to first. The interaction overall was highly unprofessional but the trucks suited us just fine and the internet process was a breeze.
Gregg M. on
Fix gas gauge in cab.
Bill H. on
Truck was reasonably clean but hadn't been swept in the bay. I had to sweep it before loading.
Curtis B. on
Stop the insane check-in process for after hours
Cathy E. on
Easy to work with. Great experience.
caroline S. on
Rental rep was excellent. She was very friendly and explained everything in detail. The truck was ready as promised and return was simple.
DAVID P. on
Have moving materials for purchase on-site; have reserved items (e.g., furniture dolly) available and ready for use.
david b. on
Just a nice place run by great people to safely secure your property while in the middle of one of life transitions. Thanks for the great place to keep valuable property--my stuff
GEORGE S. on
Very smooth operation. No complaints.
STEPHEN K. on
Needs more lights throughout the property. Otherwise very convenient location. Would definitely recommend and will return in the future !
Bill S. on
very clean nice facility
Sarita H. on
The manager is really nice. The property could use some updates.
TERRELL F. on
I was not told that this storage location was under construction and would be close the weekend of my move. I never got my storage unit. I went somewhere else.
JANICE V. on
The location is convenient. The woman working was extremely pleasant and helpful. The one negative was the rusty latches. They are a little difficult to work.