Customer Reviews for Rangeline Self Storage
(U-Haul Neighborhood Dealer)

Rating:

5.0

Floors had a small bit of dirt, but this was not an issue for my rental needs. The truck had low tire pressure when I picked it up, but I put in air and it held great through the entire rental. I like the design and it proved really useful.

Rating:

5.0

Great customer service.

Rating:

4.0

The return process after hours was extremely frustrating. I was unable to check it in via the website and kept getting a "your session has timed out" error message." The when I tired to call the help line, the wait time was 40 minutes. The message told me to try the online chat for immediate response, only when I typed out my chat, i was told my wait time was nine minutes only for no one/bot responded. It was very very very frustrating at the end of a long day. I'm sure I probably got charged $20 service fee because I never actually got it checked in.

Rating:

5.0

Nothing, Great Customer service by Beckie made for an excellent experience! Will use this location again.

Rating:

5.0

make the return more user friendly

Rating:

3.0

Improve your website for checking in the vehicle it was difficult to get done

Rating:

3.0

Need to update your “truck return” process…

Rating:

3.0

Checking Beck was difficult now this is the second time you guys really need to get that check in Beck working better

Rating:

1.0

I had to wait for 20 minutes after opening for someone to show up. And now I am seeing that I was overcharged about $30.

Rating:

5.0

Was satisfied.

Rating:

3.0

First time I was confirmed a van, arrived and the one present was not in working condition, they made that right. Second time, when returning the van sign on the door that said closed through thanksgiving ... returned on friday after thanksgiving. Had to attempt to use the online return only to have it error out several times. Dropped the keys in the box and will have to follow up on the return. Couldn't wait 25-30 min for customer service.

Rating:

5.0

Friendly staff.

Rating:

5.0

I had difficulty locating the office. It is not well marked. Service was exceptional!

Rating:

5.0

The woman I worked with was great especially after not having a truck for me as reserved, and they knew about it in advance so I could have been notified before. I now have to find another truck for my second day and I would be great full I after everything I would receive a discount or the gas forgiven. Thank you

Rating:

5.0

There was a problem with the truck I rented initially, but they were quick to remedy the situation.. I will definitely use them again in the future!

Rating:

3.0

Theere was no dolly as requested. I was late to pickup so I missed checking in with counter help and there was no communication with me on instructions for how to pick up the truck after hours. The mobile pick up process was difficult for me and my husband as we are older adults, however, if someone had communicated with us when it was clear we would not make it to the location on time, it could have been a lot easier.

Rating:

5.0

So pleased the office was open on a Sunday. I had trouble with the app/website and tried to do pick-up through that. It was not working and was concerned I would not be able to get my rental. Even called the 800 number but sat in hold for a long time. Finally tried the door and they were there. Quick, efficient and friendly service. Van was in excellent condition.

Rating:

5.0

Nothing

Rating:

4.0

If a customer has to do all the work on line to return the vehicle, there should be a credit. It is convenient but it is a long process.

Rating:

5.0

Very informative lady and helpful

Rating:

5.0

My rental on 9/9 went smooth, including after-hour return that was handled the next morning because the 24/7 app took me on a loop. Thanks to the office staff (Ryan?) for instruction and taking care of checking in for me. Well done!

Rating:

1.0

Animal and Human hair on seats. Had to put a sheet over it so no one would get sick.Allergic to Dog Dander. The location needs to explain if you drive over 100 miles daily rate changes from 20 to 80 bucks. The time to explain this is not when you return equipment.Horrible customer service.

Rating:

4.0

I kept the vehicle for an extra 2 hours and was charged for a full extra day.

Rating:

5.0

We picked up a U-Haul the morning of 8/14/21. The gal (I wish I had asked her name) working had also spoken with us a couple of weeks earlier, when we popped in to make sure we were good to go on the 14th. She was personable, knowledgeable and helpful. She provided everything I want as a customer and everything an employer hopes for in an employee. Kudos to Her!

Rating:

5.0

Clean rental vehicle between customers.

Rating:

5.0

Staff was very friendly and accommodation. No complaints.

Rating:

5.0

Nice service

Rating:

4.0

First truck rented to me almost took off my hand when I went to open the cargo door. As soon as I release the lock the door took off with my hand on the handle. I was able to remove it before getting it pinched when the door went to the top. Took it back and got another truck. Agent said the truck was just received from another location. Someone knew the door was broken and chose not to report or fix it. Not good.

Rating:

5.0

It was a short and sweet rental. Only needed for a couple of hours. The rental process was very quick. I will be renting from U-Haul and this location again. I believe our CSR name that day is Janet. And she was wonderful. Thanks again for a great experience.

Rating:

5.0

Great customer service

Rating:

5.0

Collin was the nicest associate ever! Very decent, courteous and super helpful! I'm very impressed! Y'all have a customer for life! I'm def coming back the next time I need services from UHaul. Please stay awesome the way you are!

Rating:

4.0

Explain how the rent transport works and leave the transpirt in the car park ready to drive front. The rest of the attention is more than fine.

Rating:

4.0

Truck was showing its age but worked well and was dependable

Rating:

3.0

Unreliable - I called the location on Friday morning looking to change my pickup time. I asked the person on shift if they would help me secure the truck for Friday night pick up instead of Saturday morning pickup. As the truck was out, he could not give a firm commit, but agreed to call me as soon as the truck came in. It was due back at 1, and he said he would call so we could discuss. The location closes at 3 on Fridays. I called at 2:50 to follow up. He had not called, and gave me an excuse he was “busy”, the truck just came in, etc., and told me it would be really easy to pick the key up using 24/7, etc. When I drove there Friday night, there was not only two trucks in the lot, my reservation could not be updated, and I wasted a good 2 hours on the venture. I felt from the experience that the person handling the situation at the store was unreliable, and more worried about starting his weekend/Friday night than helping me. While it may seem like a small thing to him, that delay has snowballed into a true inconvenience this weekend, and I'm still working on the move. The woman who was working the counter Saturday was friendly and helpful, so I hope this is an isolated incident. For a company that is selling itself as catering to the customer, this was a great opportunity to help out that wasn't taken. Hope the weekend went better for him than it has for us....

Rating:

5.0

Observed your store operator handle multiple customers with different services, as well as the phone. Very impressed with his capabilities and MOST Of all his people skills. Good luck keeping him!!!

Rating:

5.0

The truck was great and so was service. In and out.

Rating:

5.0

This uhaul location is very customer service oriented. Janet went above and beyond to make sure I had a van. The van was newer and well maintained. If something comes up, they resolve it. I look forward to renting with them again. - LL

Rating:

5.0

I do not receive a receipt. I was told it would be emailed. Maybe fix that.

Rating:

5.0

Hours worked for me and I did not need to use automated check in. I wish hours were longer than 9-1 on Sundays.

Rating:

5.0

Ryan Conley was very helpful.

Rating:

3.0

The self check in process needs to be reviewed. I ended up masking three parking lot hikes to get pictures in pouring rain.

Rating:

4.0

Your app wouldn't let me complete the return and I spent 40 minutes on hold with UHaul trying to get that noted.

Rating:

5.0

No never again. I’ll go somewhere else water got in my storage unit there was furniture and trash beside my unit that sat there for weeks and also all three staff do not know what they’re doing they admitted that they didn’t .

Rating:

4.0

Thank you all was good

Rating:

5.0

Driving instructions and fuels type ( gas or diesel) should be included with the instructions. That will help a lot to the new driver like me

Rating:

4.0

Have more trucks available.

Rating:

5.0

Customer service was excellent, the lady was very nice and also professional. I would definitely recommend going there to rent

Rating:

1.0

I thought the lady working there was on island time. Slow to move and not very friendly.

Rating:

2.0

Closed early but website stated open later so no one there and no one answered phone.

Rating:

4.0

I wouldn't call this the locations problem but the overall check out process was cumbersome, long, and annoying. You have to find a way to simply this process because I returned after hours and the online check was brutal.

Rating:

4.0

It's confusing where the key goes upon return. Do I put it back in the numbered box or the orange box by the door. Online says box by door but then says to use numbered box 2 and gives code for the lock.

Rating:

4.0

The truck was dirty inside and somebody left an item behind that looked important but we didn't know what to really do with it so we left it in the truck.

Rating:

3.0

There is too much for the customer to do with all the picture taking. Plus I was asked to call another customer because they left their keys in the truck! I was asked to have them meet me to get their keys! I was on a time limit to avoid being charged another day. We hurried, changed OUR plans so we could meet the other customer at the Uhaul location. I did this because you were closed and I didn't want a stranger coming to my house. I am not an employee, I was a paying customer. Unbelievable but I did it. Not even a thank you from Uhaul.

Rating:

1.0

Customer service was terrible. We had an issue and needed to keep the truck until the evening vs. a morning drop off. The call we got was hostile and simply unprofessional. I wont ever rent from here again if that is what their idea of service is. There was no concern about our issue and we were upcharged 2 full days for returning 8 hours later than originally planned.

Rating:

5.0

Excellent customer service and professionalism during my visit to secure a storage unit.

Rating:

5.0

Just a nice place run by great people to safely secure your property while in the middle of one of life transitions. Thanks for the great place to keep valuable property--my stuff

Rating:

4.0

Very smooth operation. No complaints.

Rating:

5.0

Needs more lights throughout the property. Otherwise very convenient location. Would definitely recommend and will return in the future !

Rating:

4.0

very clean nice facility

Rating:

3.0

The manager is really nice. The property could use some updates.

Rating:

1.0

I was not told that this storage location was under construction and would be close the weekend of my move. I never got my storage unit. I went somewhere else.

Rating:

4.0

The location is convenient. The woman working was extremely pleasant and helpful. The one negative was the rusty latches. They are a little difficult to work.

Rating:

5.0

Excellent and quick service. Suggested an upgrade to a larger size and it was a good call.

Rating:

3.0

N/A

Rating:

3.0

nice people

Rating:

5.0

Mary was very courteous. I had chosen a smaller unit online and she upgraded me to a larger one at the office as I misunderstood the online size. Unit was clean and already have my items in it!

Rating:

3.0

Things were good except actually with UHAUL. Having me be able to book on the UHAUL site and then go to the location and have them not honor my certificate is troubling.

Rating:

1.0

Horrible service. I would not use or recommend them ever. They do not honor U HAUL pricing.

Rating:

3.0

It was helpful! I am glad u refund the fee!

Rating:

4.0

The person who helped me when I went to U-Lok-It was very nice and helpful. Everything went smoothly and I was glad that it was so easy to reserve online.

Rating:

1.0

Didn`t get a courtesy phone call that they closed early. Will never recommend this place ever again. If you are closing early, a phone call would be nice. Did not rent unit