Customer Reviews for Rangeline Self Storage

Closed early but website stated open later so no one there and no one answered phone.

I wouldn't call this the locations problem but the overall check out process was cumbersome, long, and annoying. You have to find a way to simply this process because I returned after hours and the online check was brutal.

It's confusing where the key goes upon return. Do I put it back in the numbered box or the orange box by the door. Online says box by door but then says to use numbered box 2 and gives code for the lock.

The truck was dirty inside and somebody left an item behind that looked important but we didn't know what to really do with it so we left it in the truck.

There is too much for the customer to do with all the picture taking. Plus I was asked to call another customer because they left their keys in the truck! I was asked to have them meet me to get their keys! I was on a time limit to avoid being charged another day. We hurried, changed OUR plans so we could meet the other customer at the Uhaul location. I did this because you were closed and I didn't want a stranger coming to my house. I am not an employee, I was a paying customer. Unbelievable but I did it. Not even a thank you from Uhaul.

Customer service was terrible. We had an issue and needed to keep the truck until the evening vs. a morning drop off. The call we got was hostile and simply unprofessional. I wont ever rent from here again if that is what their idea of service is. There was no concern about our issue and we were upcharged 2 full days for returning 8 hours later than originally planned.

Instructions were clear and it was super convenient to both pick up and drop off after hours. Truck was very clean and it had the accessories that I asked for, as well.

Having no way to assist a customer with a lock out, even when I had purchased insurance, made for a very poor customer service experience.

Great customer serivce!

I was supposed to pick up the rental at 9M, and I did not get it until 9:35am. Reason being is because of the “approval of my online” process. I had submitted everything that was asked. The individual (Desiree) that was doing the online part said she needed my passport and agreement papers. Finally, the person at the U-Haul location just cancelled my rental and started over! Very poor experience and not impressed with the service.

I order a dolly to move some big furniture and a refrigerator. They forgot to put the dolly on the truck. Have to wait 2 hr for a different store to open on a Sunday to rent a dolly.

Mary was very helpful and made everything easy.

The online mobile drop-off process did not work. The website and the app would not allow me to go through the process. I had to have faith that no one would charge me extra for bringing it back without any confirmation.

Let the customer k no work when using the app that there will be additional requirements for ID/ emergency contact prior to the rental as very few people keep their passports with them.

Despite scanning my driver's license and providing the requested information prior to pickup, I was asked for the same information, my drivers license, credit card etc multiple times. The check in process took 41 minutes.

It's absolutely ridiculous to have to do a 50 point inspection myself i- ncluding taking at least five photos to turn in a vehicle. That's absurd and it's just part of the service provided for literally every rental car company. If you're trying to make this an employee-free process it ain't working. All the self service check-in and check-outs are total overkill. I want to hand you my license and credit card, sign some paperwork, and take the keys. Then return the vehicle and keys and get out of there. Bill me later...at that point I'm tired from moving and don't have time to do uhaul's work for them.

This is my third time renting from this location and there have been issues each time. There is no WiFi and cell service is spotty so all the online functionality is slow. In two cases they said I did not have a reservation and then eventually found it. This time there was no key in the box and I was delayed over 30 minutes waiting for someone to come and she was a little rude. Said she did not have a reservation for me and never apologized for not having the key in the box for pick up. I did respond to another rate our service and U-Haul refunded a sizable portion of my rental. Thank you. I used to get vehicles from Carmel welding and service was great. It seems all the smaller units are through this dealer now. I miss Carmel welding

The U-Haul app is awful! Was not able to return vehicle as directed because it would not recognize my location (location services was turned on). Had to call representative who confirmed all of my phone settings were correct--still did not recognize me. Glad it wasn't rainy, snowy, cold or dark because it was 30+ minutes of frustration.

Renting it over the phone was a Paine. The self rental was slow and not user friendly. Will not rent way again.

We tried to upload our photos for the return for a whole hour, and it caused a big fight between me and my wife. I tried to call Uhaul support 3 times... The first time, I was hung up on as soon as I said I was having trouble uploading photos. The second time she looked up my account, and after I told her my problem, she put me back on hold for 8 minutes without telling me why. The third time I called, I waited for an agent for 15 minutes, and no one answered. I would like a partial refund in order to be compensated for my time.

Love it. Rent a space there too.

Owner is very friendly and easy to work with

There was some damage on the roof that wasn't properly notated so maybe just make sure employees are inspecting the vehicle completely.

Don't cheat them

The online return process was slow and cumbersome. Would have been nice to have a link sent in advance and have need for fewer pictures and data entry.

They are great to work with

Can't think of anything

Amazing

Wasn't sure how to lock all doors at one time if it was possible No biggie Thank you

Everything was great.

the booking experience was fine, but the price didn't match what i was charged. i was told someone would contact me when i checked out on my phone. instead i was charged 2 days later without a peep. the pick-up process took too long and delayed my day. we had to rush to make it back by the return time which was not adjusted for the time our pick-up was completed. the return process was lengthy as well. the experience was not what i expected.

Heck out was stressful

The rep was very helpful and pleasant to work with.

Nothing as far my experience.

Ensure hauling cab is dry.

Just do what Mary did for us. She was friendly, helpful, and professional. Thanks for a great experience!

Lady at the front desk wasn't very helpful.

Staff very helpful and accomodating. The cargo van was just we needed .

Price is high for filling the gas ourselves, not using any equipment for the truck, and having to send verification photos that everything is returned in good condition. It was $100 + $20 that I put in for gas just to use a truck for 3 hours. Everything was cleaned and in good condition, but the truck was initially unlocked and so was the cubby that had the key (so no security). The process was easy to follow, I just think the price is outrageous for someone that picks up the truck after hours and does all the work themselves and fills it back up.

The computer/ cellphone check in system did not work well.

I attempted to call this location multiple times 2 days in advance - never an answer. The clerk Mary was very rude when i picked up the truck. Brought the truck back after hours. The online check in tool is terrible to use. Also what does a person do if the cell service is poor or there is none at the return location after hours? I've used your services multiple times from another location that is now closed. I will look to use a different location / service in the future. Last the Truck's service engine light was on for the time I picked it up to drop off.

Awesome service and I was 100% satisfied with the product. ????

The lady at the counter was extremely rude .unfriendly and unprofessional. SHE was engaged in a conversation ( private ) with someone on her cellphone. U haul is great company and deserves bettervpeople.

Wonderful customer service!

The lady that runs it was rude, not only to us but other customers that were there. We would never rent from her again.

Nothing

I was overcharged for miles. They stated the miles of the truck was less than where I received it

The truck had its check engine light on since the moment we turned it on. The truck sounded like it was going to stop working and overall was not in good shape. We also went into the building since it was our first time using the do it yourself and the lady working was rather annoyed we were bothering her. Not the best customer service and could have been kinder about what we needed to do.

Wash the windows, especially the windshield.

My favorite place to rent a U-haul! Lol - never thought I'd say that!

Truck needs to be better maintained. Mobile check in app is horrendously slow.

The woman helping me was clearly having a bad day and didnt have great customer service. I also want asked, nor did I want damage protection on the truck but it was snuck onto the contract.

Was please with customer service, I would used this location again.

Easy pick up and return. Worked out great.

Excellent customer service and professionalism during my visit to secure a storage unit.

CHECK OUT PROCEDURE WASN'T WELL EXPLAINED AND WAS CUMBERSOME. LIKED THE PREVIOUS METHOD OF CHECKING OUT. MUCH QUICKER AND LESS STRESSFUL

Oil change light was on and we worried about it. Called the site and they already knew about it and said they had a few weeks to fix it. Would've been nice to have been told this before we got on the road.

Returning the van was a problem. The online process of returning the van was problematic as the site shut down multiple times requiring the process to be restarted 5-6 times and we were on hold to get a person to assist for about 20 minutes. The phone call never was answered and on the 6th time we completed the process. With the exception of the check out process it was great!

Great customer service

Make sure the truck I reserved a MONTH in advance is actually there and I dont have to wait for it to arrive. Make sure its clean before you give it to me. Cargo area was filthy. Took me 20 minutes to clean it before I could load my furniture.

Easier check-in process and business phone which has voicemail. It took me 1/2 hour to reach someone at their location in order to arrange for a later drop-off for my vehicle

When I received my billing, my rates were changed from 19.95 a day to 69 a day???

Just a nice place run by great people to safely secure your property while in the middle of one of life transitions. Thanks for the great place to keep valuable property--my stuff

Very smooth operation. No complaints.

Needs more lights throughout the property. Otherwise very convenient location. Would definitely recommend and will return in the future !

very clean nice facility

The manager is really nice. The property could use some updates.

I was not told that this storage location was under construction and would be close the weekend of my move. I never got my storage unit. I went somewhere else.

The location is convenient. The woman working was extremely pleasant and helpful. The one negative was the rusty latches. They are a little difficult to work.