Customer Reviews for Ray & Randys Auto & Truck Repair
(U-Haul Neighborhood Dealer)

1347 reviews

3555 Rothsville Rd   Ephrata, PA 17522

(717) 738-1080

Location Hours

  • Mon-Fri: 9 am - 4:30 pm
  • Sat: 7 am - 10 am
  • Sun: Closed
Special Operating Hours
  • 5/31/2021: Closed

Services at this Location:

Contact Us

(717) 738-1080

3555 Rothsville Rd
Ephrata, PA 17522

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 4:30 pm
  • Sat: 7 am - 10 am
  • Sun: Closed
Special Operating Hours
  • 5/31/2021: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
3.0

I used the vehicle for one local trip of 4 miles. I filled the tank before returning it...3 gallons! It appears thatt the vehicle was not rented to me with a full tank. Sloppy outfit!

C D. 
Rating:
5.0

Customer did not leave a comment.

Robert B. 
Rating:
5.0

Customer did not leave a comment.

Anthony G. 
Rating:
5.0

Second time I've rented a trailer from them to tow 2500 miles across the country. I came back to them the second time because they did a good job the first time. Trailer was ready on time. Tires were in good condition and inflated properly.

Fred J. 
Rating:
5.0

Customer did not leave a comment.

Mark V. 
Rating:
5.0

I really enjoyed dealing with them they are so nice. I would use them again.

denise B. 
Rating:
5.0

Customer did not leave a comment.

denise B. 
Rating:
5.0

Lower rates would improve be nice!

rick K. 
Rating:
4.0

Customer did not leave a comment.

DAVID R. 
Rating:
5.0

Gentlemen met me in the parking lot, hooked up the trailer and explained things, was efficient doing the paperwork and I was on my way.

STEVEN L. 
Rating:
5.0

When I set up the reservation for the truck online, I selected Adam's Service Center at 126 E Division Highway, Lititz. When we got there, there was no truck and he said this sort of thing seems to happen many times when customers rent trucks with him but there are never any trucks there. Purely by luck, calling other U-Haul places in the area, we discovered that our rental was moved to Ray and Randy's. I was never notified that our reservation was moved. It was not a good morning trying to figure out if and where we had a truck. Once we got to this other place, everything went great. I do not fault either location, but I do fault U-Haul for not telling me that the reservation was moved

ANDREW D. 
Rating:
5.0

Customer did not leave a comment.

Bryan C. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS G. 
Rating:
5.0

Make sure the 24/7 option works!

DORIS B. 
Rating:
4.0

Customer did not leave a comment.

NICOLE R. 
Rating:
4.0

Bring down the price, and all the B. S. taxes that are tacked on to the bill! Allow folks to keep the truck for a week and not charge them $40.00 per day extra. Not everyone has a bunch of people to help them unload some of us are older and cant do what we once could. Please, Be kind.

rick K. 
Rating:
5.0

Customer did not leave a comment.

liana W. 
Rating:
5.0

Unfortunately I believe my car got dinged in the parking area when the I didn't realize it was not a space. Otherwise the experience was great.

Carmen G. 
Rating:
4.0

Customer did not leave a comment.

Michael R. 
Rating:
5.0

Customer did not leave a comment.

RANDAL G. 
Rating:
5.0

Customer did not leave a comment.

TIFFANI W. 
Rating:
2.0

I was told I was setup for online checkin when I arrived at 4:30 (closing time). No problem. Except I never received a link for the checkin and staff had made absolutely no effort to confirm that. 2 phone calls to Uhaul support and 45 minutes on hold till I finally received a link. I was not a happy camper. 2nd person I talked to on 2nd phone call was awesome and needs a raise. First person I talked to on both phone calls was no help whatsoever and would maybe be better off working at Burger King.

Keith M. 
Rating:
5.0

Customer did not leave a comment.

terry R. 
Rating:
5.0

Customer did not leave a comment.

JOCELYN M. 
Rating:
5.0

I reallt

VAUGHN S. 
Rating:
4.0

The only issue I had was that I tried to complete everything online so I could pick up the rental without going into the office. Following the prompts on my cell phone, I was told that "an agent was reviewing" the rental and would be with me promptly. They were not, in fact, an online agent never came available, so I went into the office to complete my rental which was done quickly and efficiently by the rental location.

Thomas W. 
Rating:
5.0

Customer did not leave a comment.

Travis H. 
Rating:
5.0

Customer did not leave a comment.

RANDAL G. 
Rating:
5.0

Super nice place to work with

terry R. 
Rating:
3.0

Was sent to two different locations in different towns so a total of three towns to get the trailer. There were two lights out on the trailer which I found about three hours into the trip. Traveled two nights with lights burned out not knowing this condition. Price was also not as quoted it was much higher. Upon arrival here at final destination I was charged an extra day on the use of the trailer even though I was a day early. Not a good experience by any means.

John H. 
Rating:
5.0

Customer did not leave a comment.

john H. 
Rating:
5.0

Customer did not leave a comment.

mary M. 
Rating:
5.0

Customer did not leave a comment.

PETER L. 
Rating:
5.0

Stay the same. Everything was to my satisfaction... reservation, check in, pick up, return/drop off, invoicing, etc... Thank you! Michael Miller Lititz, Pa

Michael M. 
Rating:
5.0

Customer did not leave a comment.

Darwin M. 
Rating:
5.0

Uhaul.com does not work.

kristina C. 
Rating:
5.0

Customer did not leave a comment.

richard B. 
Rating:
4.0

This was my first time using U-haul Truck rental. I had to cancel my first week due to last minute issues. Customer service for both national contact and local service was very cooperative in allowing me to reschedule for a week later.

Kerry B. 
Rating:
5.0

Service was very speedy and explainable.

linda R. 
Rating:
5.0

Everything went like clockwork. The truck was ready when I got there to pick it up and it was easy to drop off.

Dennis S. 
Rating:
5.0

Customer did not leave a comment.

James W. 
Rating:
5.0

Customer did not leave a comment.

Joseph D. 
Rating:
5.0

Customer did not leave a comment.

Vance G. 
Rating:
5.0

The only thing was the inside of the cab had mud on the floor when I picked it up. But overall was clean.

elizabeth K. 
Rating:
4.0

Customer did not leave a comment.

JOSEPH L. 
Rating:
5.0

Customer did not leave a comment.

janys R. 
Rating:
5.0

After hours charge of 20 bucks . No one helped me after hours. In fact I dropped the truck off 11 hours early because someone was picking it up the next morning!!!

CHARLES F. 
Rating:
5.0

Nothing everything was very good

Ruthann I. 
Rating:
5.0

Great experience! Prompt, friendly and courteous service!

Ken H. 
Rating:
5.0

The Woman at the desk was very Knowledgeable as well as friendly. She made the experience go from a 8 to an Eleven. Great staff. Even better service .

EDWARD L. 
Rating:
5.0

Mr Ray went above and beyond to be helpful Saturday morning, 10/3/2020, and we greatly appreciate all his help. Thanks, Roy

roy S. 
Rating:
4.0

Customer did not leave a comment.

Barry H. 
Rating:
5.0

Have truck in above average running condition; the engine skipped on the truck I was given.

Hope S. 
Rating:
4.0

Customer did not leave a comment.

Gary D. 
Rating:
5.0

All was great.

CURTISANTON K. 
Rating:
5.0

Customer did not leave a comment.

david S. 
Rating:
5.0

Customer did not leave a comment.

Carol M. 
Rating:
5.0

Customer did not leave a comment.

Jane S. 
Rating:
5.0

Customer did not leave a comment.

Matthew L. 
Rating:
5.0

Everything went very well. Jamie at this location is very helpful and personable.

david S. 
Rating:
5.0

Just what it should have been, will use again

neil D. 
Rating:
5.0

Customer did not leave a comment.

Marc W. 
Rating:
3.0

Unfortunately, they are a side productive of the horrible experience I had prior in the day.

Troy S. 
Rating:
3.0

I rented a 15 foot truck with over 127,000 miles on it. Very rough transmission, not a pleasant ride at all. It was clean but this one might need to be retired soon. I'm very thankful we were not going a long distance in it.

keith K. 
Rating:
4.0

They told me they called the day prior to confirm and move time, but I never received a call or voicemail. Uhaul online changed my time and when I called them they we rude and said they couldn't help because they had no truck to give. However The location made phone calls to the people with the truck and allowed us to get the truck quicker than the online company quoted. Thanks to the location for helping me out because online Uhaul would not.

Steven M. 
Rating:
4.0

Customer did not leave a comment.

Todd H. 
Rating:
5.0

I was having trouble with the app for after hours pick up and one of the guys from the auto shop called in an employee who lived close by to help me in person. Now that's customer service!

Vincent J. 
Rating:
5.0

Love the customer Service !

JEROME T. 
Rating:
5.0

Great customer service!!

James M. 
Rating:
5.0

Customer did not leave a comment.

ROBERT M. 
Rating:
5.0

Customer did not leave a comment.

Luis Roberto M. 
Rating:
3.0

Truck was used to haul roofing materials before me and had wood scraps, roofing tile scraps and a few nails in the back which I had to clean out.

Philip A. 
Rating:
5.0

Customer did not leave a comment.

Christian R. 
Rating:
1.0

To be clear - the reservation process and office staff were superb. They were professional, polite and efficient. Our problem was with the individual who connected the trailer. My 22-year old daughter picked it along with my 20-year old daughter. The man who hitched the trailer, they believe his name was Tom, was rude and condescending- literally laughing at them for their lack of knowledge regarding vehicles. While the office staff had masks or protective shields, he had nothing. At one point he reached into my daughter's vehicle, coming within inches of her, with no mask, in a manner that made her extremely uncomfortable. So- A+ for the front-end service, F for the back end. If I could split my ratings above to reflect this, I would.

Thomas F. 
Rating:
5.0

The best. I.ve been going to Ray.s for over 16 years. Highly recommend.

barbara K. 
Rating:
4.0

Drop off and check out went very smoothly and quickly. Their office called ahead of time to make sure I understood their location and where to park the truck when I returned it.

David H. 
Rating:
5.0

Nothing. Very friendly and helpful over phone and in person.

C F. 
Rating:
5.0

awesome pick up and drop off experience. lotta value.

RYAN A. 
Rating:
5.0

Customer did not leave a comment.

douglas S. 
Rating:
4.0

Customer did not leave a comment.

Camille W. 
Rating:
5.0

Customer did not leave a comment.

thomas P. 
Rating:
5.0

Customer did not leave a comment.

Victoria P. 
Rating:
1.0

Employees should be following local PA mandates which require a mask to be worn in all public spaces outside the home. Not a single employee in the establishment was wearing one or even attempting to.

THOMAS G. 
Rating:
5.0

Customer did not leave a comment.

Dariana D. 
Rating:
5.0

I was not told that the original return location was unable to “receive” my rental vehicle because of its length (26')... consequently, I was sent to another location and had to arrange for another ride! It was extremely frustrating after a long day of driving and unloading of hundreds of pounds of cargo! Someone missed the boat!!!

WILLIAM M. 
Rating:
5.0

Don't change a thing. The staff was excellent and the equipment was excellent.

Donald L. 
Rating:
4.0

Drop off after hours of operation for this location

Cindy S. 
Rating:
5.0

Excellent service. Even though the U-HAUL does not open until 9:00 AM, an older part-time employee came in (on his own) at 7:00 AM to get me on the road since I needed to be in Philadelphia by 9:30 AM. Will definitely use this location in the future.

Paul M. 
Rating:
5.0

Customer did not leave a comment.

Hunter K. 
Rating:
5.0

The reason I say no to the above question about the equipment and maintenance. The truck was clean and the interior was clean. The truck ran like poop that was terrible. I also had the hand trucks break loose from the zip ties in the back of the truck and it went banging around. I'm sure I was charged for it even though I tried to contact them several times.

Kevin L. 
Rating:
4.0

The truck had something wrong with it wheel alignment. It kept pulling to the right when I was going above 60 mph.

eva L. 
Rating:
5.0

Customer did not leave a comment.

David G. 
Rating:
5.0

Customer did not leave a comment.

CASEY N. 
Rating:
5.0

Fastest pickup I've ever experienced. Very well organized and courteous.

Jarrett B. 
Rating:
5.0

Customer did not leave a comment.

Lorriane Eby J. 
Rating:
5.0

Customer did not leave a comment.

randy F. 
Rating:
5.0

Customer did not leave a comment.

William B. 
Rating:
4.0

Customer did not leave a comment.

Harvey E. 
Rating:
5.0

You should have a frequent renter's club loyalty program with express in/out. Cheap to do and great marketing tool + convenience. Maybe for customers renting 2X more/year. Suggestion. All was good van was brand new. Thanks!

Robert W. 
Rating:
5.0

None so far, this was my second time using it within two weeks I'm hoping not to use you for awhile but if I do I will use you.

Abel T. 
No reviews have been submitted for this location.

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