Customer Reviews for Regina Muffler & Brake
(U-Haul Neighborhood Dealer)

Rating:

5.0

To inform 1st time users on what they need and to set up a driving practice with the trailer as I had never towed one and backing up is a challenge still.

Rating:

3.0

The truck was picked up in a filthy condition. There was a half smoked cigarette in the cup holder, multiple food containers, stains and spills all over the seat and steering wheel, gun smeared all over the driver side window. It reeked of cigarette smoke and body odour. It was a very unpleasant experience. The dolly we asked to rent was not the one we had asked for and they told us it was all they had. More of a U-Haul problem, not necessarily the location.

Rating:

1.0

I was surprised to have been required to hook up the trailer myself. It was raining, however, and the U-Haul representatives may not have wanted to get wet. One of the representatives checked the hook up once I had finished it. I was more surprised when I got to my destination and the U-Haul representative who checked in the trailer told me (a) that the right tire was under-inflated by 20 psi and (b) that this should have been checked at the pick up location.

Rating:

3.0

Not open, was unable to drop off via phone. Tried for 45 minutes and didn't work. Left truck and contacted Uhaul, they said they'd leave a note about it, and fortunately wasn't charged extra for anything.

Rating:

2.0

Have the vehicle clean when picked up. Have the person knowledgeable in renting the unit and knowing what to do.I'm a first time renter of U-Haul. And i would never rent from you again. Unfairly charged, was told one thing in person and charged differently on line. Most difficult experience i've ever had!!! Your customer service would rate less than zero out of ten.