This UHAUL spot did the job well. No complaints.Dylan W.
Customer Reviews for Remorquage Transport NRS
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
We chose to pre-pay for our equipment, we ordered and paid for the truck and a hand truck. Upon arrival there was no hand truck and nobody on site. This made our move very difficult. In addition to the fact that we booked our truck more than a month in advance and then the night before were told the truck was not available at the right time or location, which forced us to drive very far away for our pickup. And upon arrival, the uhaul app did not work on android phones. Very disappointing pickup experience.Kyle S.
Came in late, I had problems going backwards with trailor, and got utmost help from the employee there despite Covid situation.nicolas L.
Booking through website is an headache, I haul has send me not to the right location for the pick up. Huge delay to pay. Location to drop off not available. Would not recommend. Employees are nice. 100% uhaul faultKevin J.
Had a major issue with the truck and nobody could help me for 2h while i was stock in the middle of the night in the side of the highway with it.Francis B.
Customer did not leave a comment.Sylvain B.
Customer did not leave a comment.Benoit C.
Service plus rapide pour faire la location d'Ã©quipement.ghislain L.
Customer did not leave a comment.Julian G.
First of all, there weren't any moving blankets! A moving company with no straps, blankets... now my stainless steel fridge is scratched, a few more items of furniture as well. And to top it off the dolly for the car in tow had one of the blades giving way every 30 min forcing me to stop every time. To finish the drop off location didn't know we were coming so no one was there to help us... so we called u-haul and even with my contract number they couldn't find us... not in the system... what a fiasco! We have used your services in the past and always ok... now, never again, I'm pretty sure no one cares... you got paidMARC B.
It's not a really pretty place, this drop off, but who cares? We really just need clean and available trucks. The main screw up was someone at ENE Autos Vente (12040 Boul Laurentien Montreal, QC) who forgot to leave a key for me, so I ended up wasting 2 hours, paying extra gas (which the girl said would be refunded but wasn't) going to a really remote location to pick up another truck. People were waiting at my place to help me move during this time. Really not cool! I had even called the day before too ensure everything was ok and I was told yes, that I just had to confirm and pay the morning of the move.Camille S.
Customer did not leave a comment.Ronald V.
Customer did not leave a comment.Jerome L.
Customer did not leave a comment.Behroose Y.
I dropped off the trailer, no one on site, it is a towing yard, Not at all a U haul rental location.. I dropped off trailer , and no one to inspect or give me paperwork ,i didn t feel at ease,Yvon L.
Your employee Eric is amazing! He deserves a promotionâ€” very satisfied with his customer service.Alain L.
Customer did not leave a comment.VANESSA R.
Lock did not open to retrieve keys, lock was cut by attendant, delayed leaving 1.5 hours, Regional manager said they would give me a discount for the delay and trouble, no discount provided. I rent equipment from Uhaul on a reg basis. This was by far the worst, I'm not sure i'd rent from a remote location again with the App.Francois B.
Same answer as aboveChris P.