Customer Reviews for Reubens Country Store

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Reubens Country Store

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JAYE O. on

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William U. on

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I returned the trailer to Laney"s Garage in Spencer, MA and they were very rude and stated they only took trucks, not trailers. The owner called his boss and the boss said it was okay to leave the trailer. I will never do any sort of business with Laney's for ANY purpose again. I was satisfied with the service at Reubens in Milo, ME.

Larry F. on

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KEN M. on

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Kimberleyann R. on

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The staff at Ruben's was excellent! courteous and helpful. Not a single complaint, infact I will go to that market more often

Carrie B. on

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Make sure the employees know what they are doing when renting equipment

Kieth S. on

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I rented a 15' truck, got a confirmation number, and they put the wrong date in the system for pick up, so when i showed up they had rented it to someone else. I got a 10' one instead and all my stuff didnt fit. So now i have to take a day off from work to finish moving.I was told id get a discount because of this. I did not i was charged full price. Also they calculated the milage wrong. I gave them the exact addresses to and from. I was charged 28 miles over on drop off. I will never rent from uhaul again and i will never recomend you to anybody. Moving is stressfull enough and uhaul made it 10 fold more.

jeff S. on

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RICK B. on

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I live 4 miles away from this U-Haul rental location. They generally have the type of rental I'm looking for. They are always helpful and accomodating.

Janice L. on

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The employees at this location were not notified that the truck was being rented. The young woman, Karen was very helpful, but unfortunately she did not have any experience handling rentals so she had to call several different U Haul agents in order to complete the rental. This, of course added quite a bit of waiting time, It took at least 45 minutes, maybe more, to complete the process. Why were they not notified by U Haul that I was coming to pick up the truck?

Katie B. on

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The ladies in the location were wonderful! Very helpful and friendly. The truck itself was fine but someone didn’t clean it before putting it back in the lot. We had to clean out dry cat food and cat hair from the front seat.

ROB G. on

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Kimberly G. on

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Everything was fine..

Ricky B. on

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RICK B. on

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Transaction went very smoothly. Friendly, competent staff, convenient location. Thanks

Theresa F. on

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They felt bad about the experience we had with uhaul.

Daniel R. on

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AMY H. on

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kenneth M. on

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Lubricate the ratchet strap mechanism on the car transport trailers. Dangerous when all rusty..

Mike J. on

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Robert M. on

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Justin W. on

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Reubens was great. Their staff was very helpful when I arrived but nearly denied me the trailer when the decreased rating (5'x9' trailer rating lowered by 50% to 760lbs for my smaller car, if I remember all those numbers correctly) was misinterpreted as a denial rather than a cautionary note. They said they denied an earlier customer for that same reason but we worked together to find the same level of understanding of the note. Maybe a friendly reminder to rental places about this difference would be useful to prevent customers from being turned away. Also, I initially tried to rent at Sterns Lumber in Millinocket but their actual hours differed from what is listed on UHaul's website. They must have recently closed on Sundays as their business hours posted on the door were scribbled over with black marker haha. Anyway, in the end, UHaul hepled me get done what I needed and I'm sure I'll be back.

Dani H. on

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Cougar B. on

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Rented a trailer online that wasn’t available so I was charged 10 extra dollars for a trailer that was larger then needed. Slow check in and check out. Overal the trailer worked for what I needed but the amount of time wasted while standing around was crazy