Customer Reviews for Richs Rt 50 Service

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Richs Rt 50 Service

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Robert W. on

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Claudine W. on

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Michael G. on

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Kierstyn H. on

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david M. on

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fair - truck not swept, took 4 gallons to go 30 miles. Supposedly filled when taken out - but no 10' truck gets 7.5 MPG.

John L. on

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cab could have been cleaner. there was garbage and stains in the center console

Patrick H. on

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jake D. on

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The guy should have told me to return the truck with the same amount of fuel it had. I was charged a $30 fuel service fee, and I was overcharged for the gas. $56.25. The truck had less than half a tank, and I returned it with a little under empty. Not once during the rental process did anyone tell me return with the same amount of gas. If someone had I would have done that saving me the cost.

maurice H. on

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Rodney R. on

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Christopher K. on

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Truck needed a new alternator. And wasn't really cleaned out in the cab or trailer. And was at 3/8 of a tank, not the marked half. But the pick up process was fast and smooth.

CHARLES P. on

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Scott K. on

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Nikki W. on

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Deirdre E. on

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A designated parking area for Uhaul returns would have helped. I did find a spot to park it, but would have been tricky in a bigger truck.

DAVID A. on

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The location and emplyees were wonderfull but Uhaul made a mess of my reservation over and over, I had to drive for over 2.5 hours to pick up my truck and trailer (in different locations) because uhauls guarantee that it would be there was BS. The guys at Rich's helped me tremendously, but I wont use Uhaul again.

david W. on

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JOSHUA B. on

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Jamie M. on

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Diane K. on

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John B. on

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We were worried when our closing date changed and we had already reserved a truck. We went and spoke with the owner and he put us at ease not to worry he would just change the reservation. Made a very stressful situation much at ease. Thank you!!

Jefferson W. on

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Ryan M. on

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Patty L. on

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I wouldn't because they charged us 14.99 for insurance we told them we didn't need. We have full coverage on our car that would have covered any accidents on the U Haul

Michelle M. on

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I received a text message stating that I must call to confirm my appointment for pick up. Several calls went unanswered before I showed up at my scheduled time unsure if my reservation had been canceled because I had been unable to confirm. Additionally, I had reserved one moving cart which was unavailable and not mentioned until I asked about it. I then had to call several uhaul locations which also did not have my reserved equipment. I eventually purchased my own moving cart at the nearest hardware store. Finally, after picking up my reserved uhaul, the drop off location which I had selected was changed to a location 45 minutes away from my destination. I called uhaul to have my drop off location changed to the one I had selected, and I was told that this was not an option. I was given a new drop off location in a similar location to the one I selected. When I arrived at this location, it was closed with no access to the property and no key drop box. I called uhaul again and asked if there was any other location to drop off the truck, at which time the location was moved back to my first/original selection, which I had been told was unavailable

Michele E. on

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William M. on

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mike G. on

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I had to pick up the car dolly in another location from the Uhaul Truck. I was under time constraints and it made for an extremely stressful situation. I ordered the car dolly and the truck at the same time 2 months ahead of time and I still was extremely inconvenienced. I had to pick the dolly up 30 minutes farther away then the Uhaul truck.

RAY T. on

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Victor G. on

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diane B. on

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Maria B. on

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