Customer Reviews for Richs Rt 50 Service

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Richs Rt 50 Service

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Zoraida Q.
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Great service.

Karin Y.
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Only complaint is that the anti-freeze was low, but I drove back the next day and they put some in with no trouble. Would definitely recommend!

LORI C.
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The only person at this shop that knows to rent uhauls had left for the day. There was nobody to sign me out . I had a reservation but yet stood in parking lot on phone on hold w uhaul for 45 minutes trying to get checked out!!! Very poor service. Never again.

Susan F.
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Customer did not leave a comment.

Christopher B.
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Customer did not leave a comment.

Justin L.
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The service was fine, but this location only had the equipment; no moving pads, dollies, etc. Thats fine, but it should be noted on your web site so if people like me need those extras, they can chose another location.

JAMES S.
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no assistance offered

Taylor B.
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Customer did not leave a comment.

Rebecca S.
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Very friendly and helpful customer service.

John H.
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Customer did not leave a comment.

Diane P.
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Customer did not leave a comment.

Wayne D.
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Customer did not leave a comment.

Elliott S.
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The truck was clean and in very good shape. The owner was very friendly and personable. I would most definitely rent from him again and would highly recommend his shop,

KYLEJOSEPH K.
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Customer did not leave a comment.

Bill A.
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Customer did not leave a comment.

Dave C.
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Price quoted online by Uhaul was under $20. After I booked, price showed $24.95. Not a big deal. When i picked up (Friday afternoon...too late to shop around) the price was about $35. This is nearly double the quoted price. Why is this??

michael G.
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Customer did not leave a comment.

David F.
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Truck was dirty, mileage and fuel not updated which resulted in me getting charged an extra 60 dollars for fuel when I left more in the tank than I had when I picked it up. Will never rent a uhaul again after this experience

James B.
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Customer did not leave a comment.

Sarah S.
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The inside of the Uhaul was messy and not clean

Tammy B.
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I was waiting over an hour to get the codebox key. I really feel chevking my references etc. Should have done b4 i arrived. Also, i think the gas should have been left full and the i fill bbn it on return.i had to giess how much to put in and it wouldnt have been $5 per gallon of gas. Thats bs!

Donald C.
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Everything was fine. Nice new truck.

josh H.
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Customer did not leave a comment.

Lisa B.
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I had some issues with an unknown cancellation and a new reservation in the wrong location and wrong use . I had to reschedule and lost a day . So hoping for some consideration on this inconvenience ! Lisa. Bates@ mac.com

Robert W.
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Customer did not leave a comment.

Claudine W.
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Customer did not leave a comment.

Michael G.
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Customer did not leave a comment.

Kierstyn H.
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Customer did not leave a comment.

david M.
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fair - truck not swept, took 4 gallons to go 30 miles. Supposedly filled when taken out - but no 10' truck gets 7.5 MPG.

John L.
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cab could have been cleaner. there was garbage and stains in the center console

Patrick H.
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Customer did not leave a comment.

jake D.
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The guy should have told me to return the truck with the same amount of fuel it had. I was charged a $30 fuel service fee, and I was overcharged for the gas. $56.25. The truck had less than half a tank, and I returned it with a little under empty. Not once during the rental process did anyone tell me return with the same amount of gas. If someone had I would have done that saving me the cost.

maurice H.
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Customer did not leave a comment.

Rodney R.
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Customer did not leave a comment.

Christopher K.
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Truck needed a new alternator. And wasn't really cleaned out in the cab or trailer. And was at 3/8 of a tank, not the marked half. But the pick up process was fast and smooth.

CHARLES P.
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Customer did not leave a comment.

Scott K.
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Customer did not leave a comment.

Nikki W.
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Customer did not leave a comment.

Deirdre E.
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A designated parking area for Uhaul returns would have helped. I did find a spot to park it, but would have been tricky in a bigger truck.

DAVID A.
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The location and emplyees were wonderfull but Uhaul made a mess of my reservation over and over, I had to drive for over 2.5 hours to pick up my truck and trailer (in different locations) because uhauls guarantee that it would be there was BS. The guys at Rich's helped me tremendously, but I wont use Uhaul again.

david W.
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Customer did not leave a comment.

JOSHUA B.
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Customer did not leave a comment.

Jamie M.
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Customer did not leave a comment.

Diane K.
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Customer did not leave a comment.

John B.
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We were worried when our closing date changed and we had already reserved a truck. We went and spoke with the owner and he put us at ease not to worry he would just change the reservation. Made a very stressful situation much at ease. Thank you!!

Jefferson W.
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Customer did not leave a comment.

Ryan M.
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Customer did not leave a comment.

Patty L.
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I wouldn't because they charged us 14.99 for insurance we told them we didn't need. We have full coverage on our car that would have covered any accidents on the U Haul

Michelle M.
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I received a text message stating that I must call to confirm my appointment for pick up. Several calls went unanswered before I showed up at my scheduled time unsure if my reservation had been canceled because I had been unable to confirm. Additionally, I had reserved one moving cart which was unavailable and not mentioned until I asked about it. I then had to call several uhaul locations which also did not have my reserved equipment. I eventually purchased my own moving cart at the nearest hardware store. Finally, after picking up my reserved uhaul, the drop off location which I had selected was changed to a location 45 minutes away from my destination. I called uhaul to have my drop off location changed to the one I had selected, and I was told that this was not an option. I was given a new drop off location in a similar location to the one I selected. When I arrived at this location, it was closed with no access to the property and no key drop box. I called uhaul again and asked if there was any other location to drop off the truck, at which time the location was moved back to my first/original selection, which I had been told was unavailable

Michele E.
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Customer did not leave a comment.

William M.
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Customer did not leave a comment.

mike G.
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I had to pick up the car dolly in another location from the Uhaul Truck. I was under time constraints and it made for an extremely stressful situation. I ordered the car dolly and the truck at the same time 2 months ahead of time and I still was extremely inconvenienced. I had to pick the dolly up 30 minutes farther away then the Uhaul truck.

RAY T.
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See above

Victor G.
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Customer did not leave a comment.

diane B.
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Customer did not leave a comment.

Maria B.
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The guy at the pickup location was fine, but the truck was left a mess by the people using it before me. We had to clean all of their garbage and half empty food containers and bottles out of it before we could even get inside the cab.

Mark M.
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Customer did not leave a comment.

Christopher L.
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Originally booked at a more local U-Haul location. Notified a few days before by U-Haul that truck would not be available at that location. I was so pleased with the phone call. The problem was that when they rebooked me in Scotia, NY, they did not tell me this was not an automatic pick up location (No check in). Waited and waited. Then had to call U-Haul to change the location. Lost a few hours of our move due to having to go to yet another location. Rick 's was great. Will definitely book with him next time but major inconvenience having to go to a 3rd location to get a truck. Nothing ever seems to go smoothly with U-Haul. I keep hoping that each time we book that it will go smoothly. Hasn't happened yet!

Gary A.
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Customer did not leave a comment.

Donald B.
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make trailers more available-it seems their numbers are diminishing

CHRIS J.
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Richs was very pleasant and helpful with my rental

JOHN D.
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Customer did not leave a comment.

lorrayne L.
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The drop-off location was not open. I parked the trailer and left it, so I have no comments on the personnel and their level of service.

Lisa Z.
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It was easy, fast and truck worked great.

Anthony C.
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Customer did not leave a comment.

KEN Y.
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I requested 2 utility dollies and received none and I noticed after I signed the contract my daily rate was 39.99 per day I was originally quoted 29.99 per day for the 17 foot truck so I had to take money out of my own pocket and spend alot more money on purchasing a utility dolly instead of your daily rental charge was a lot less then what I spent very dissatisfied customer!

Harry D.
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The location I rented from was not even open during their scheduled time for us to return the trailer. My father had to pull the received from his truck to be able to leave the trailer. I have called UHAUL cooperate to complain.

McKayla K.
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I noticed the sticker by the side of the door that stated a discount for veterans and spoke to the guy about it.He told me his dad was a Vietnam veteran. I stated I was a Gulf War veteran. I did not receive the discount. I will be going some place else next time. The equipment is good and in good condition. Prices on cars are reasonable.

William G.
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Customer did not leave a comment.

William S.
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Customer did not leave a comment.

SHISHIR S.
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Pleasant Customer Service

JOHN M.
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See other response.

Michael S.
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Customer did not leave a comment.

SHISHIR S.
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On Sunday, October 9th afternoon at 3:00 PM, the rented trailer was returned in perfect working order and parked at the only available spot next to the front door. There was no designated parking left and other customers and some private cars were left parked all over. Very untidy and unprofessional with no one around and the area was accident hazard an unmanaged. Will not recommend and brings down the friendly image of U-Haul. Senior Admin of U-Haul should review and advise this location to better manage and improve its customer service.

Erik H.
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I dropped off after hours so didn't converse with anyone.

Linda M.
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Customer did not leave a comment.

Robert S.
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Was not my choice. Was not contacted by the method requested (different than Rich's). I was sent to 2 different locations before arriving at the correct one. Both had product available for me but simply passed me along. Very dissatisfied.

robert F.
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truck was very dirty, cab and loading area.

amanda P.
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Customer did not leave a comment.

Denis S.
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We were not given any instructions as to how to operate the truck and towing dolly. We received the truck that was much larger than the one we had requested (26" instead of 20") and really had no idea how to drive it. We had to learn by ourselves how to disconnect and hook up the dolly too. Not totally impressed with the service.

JIM H.
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Customer did not leave a comment.

TJ D.
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Excellent location to rent from! Everyone we dealt with was courteous and helpful.

jim W.
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Customer did not leave a comment.

Steven B.
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Customer did not leave a comment.

Danielle S.
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The customer service was wonderful, the gentleman made sure to be thorough in showing me how to hook up the tow dolly, and loading my car on/off of it. Just one suggestion: I rented the truck to drive from New York to Florida, and the truck had no air conditioning. I did not realize this until the truck was already loaded up. It would have been nice to have that forewarning, so I could have made other arrangements.

jeff F.
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Parking the truck is difficult due to the parking lot configuration.

Robert B.
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Customer did not leave a comment.

Cynthia M.
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I have used moving trucks many times. This was the FIRST and ONLY time I have had a clean, well running truck that had no issues. Thank you Rich's Route 50!

david W.
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Customer did not leave a comment.

John B.
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Customer did not leave a comment.

JOHN B.
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I dropped after hours. Used this location because it was convenient for me.

James F.
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Richs was very helpful. Rich helped change out the ball on the truck I had and hooked the trailer up for me.

Ashley L.
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Customer did not leave a comment.

Nancy W.
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I've used your company twice and both times the location where I picked up the truck didn't have the blankets I ordered online. I was sent on a wild goose chase in search of blankets both times. That is unacceptable!!

RICHARD H.
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Customer did not leave a comment.

DWIGHT L.
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Hard to get into crowded parking lot that was filled with cars to be repaired. Had to find a place to drop off trailer and disconnect myself.

Larry H.
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No problem

Jay B.
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Customer did not leave a comment.

David M.
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Customer did not leave a comment.

MARK C.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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