Customer Reviews for Rick Mayle Agency
(U-Haul Neighborhood Dealer)

76 reviews

70 N Plains Rd Ste 121   The Plains, OH 45780

(740) 797-0713

Location Hours

  • Mon-Fri: 9:30 am - 6:30 pm
  • Sat: 10:30 am - 2:30 pm
  • Sun: Closed
Special Operating Hours
  • 8/19/2022 - 12/31/2022: 9:30 am - 3:00 pm

Services at this Location:

Contact Us

(740) 797-0713

70 N Plains Rd Ste 121
The Plains, OH 45780

Services at this Location:

Location Hours

  • Mon-Fri: 9:30 am - 6:30 pm
  • Sat: 10:30 am - 2:30 pm
  • Sun: Closed
Special Operating Hours
  • 8/19/2022 - 12/31/2022: 9:30 am - 3:00 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Jennifer M. 
Rating:
5.0

Customer did not leave a comment.

james E. 
Rating:
5.0

Nothing, Your staff was great.

Jamie C. 
Rating:
5.0

Customer did not leave a comment.

Chad C. 
Rating:
5.0

Customer did not leave a comment.

Chris O. 
Rating:
4.0

Nothing.

RICK B. 
Rating:
5.0

Patrick was so kind and helpful. I appreciated that he had come to work early and I didn't have to use the app to get the truck.

Debbie R. 
Rating:
3.0

You should have the equipment I reserved avaliable. I reserved a 15' truck and an appliance hand truck. I was given a 20' truck and a regular hand truck.

Bryan J. 
Rating:
2.0

Not easy to find. Location is apparently permanently closed and address isn't available in Google or Apple maps.

Sean B. 
Rating:
5.0

Agent was friendly and helpful

Amanda R. 
Rating:
5.0

Customer did not leave a comment.

James R. 
Rating:
4.0

Turning in the uhaul was super easy I just walked up and handed the key to the employee they were friendly and I was in and out in less than a minute. Location was pretty looked more like a bank than a uhaul place. No complaints.

Heather D. 
Rating:
5.0

Customer did not leave a comment.

Penny K. 
Rating:
4.0

I wanted a 20' Truck and was told Fri before my Monday rental that they only had a 26' available, but at the same price. All worked out fine, that Moving Van is a beast, big difference in driving a 20', but it worked out great.

David S. 
Rating:
3.0

I was very unhappy that the scale you tell customers to use for refueling is very inaccurate!! I only needed to refuel to 3/4 of a tank and before I even got to the gallons recommended the tank was FULL. I OVERSPENT on fuel & lost the amount over where it should have been. This was costly to me!! The needle doesn't move unless the truck is running & of course it's illegal to fuel with a running vehicle. I got screwed and hope this comment helps the next customer!!

Denise A. 
Rating:
3.0

Clean your trucks, and tell the salesperson to not lie about if the truck has more fuel in it than when you picked it up that you DONT get credit for it. Truck was very dirty had to sweep the inside out before we could load anything in it, also inside cab was very dirty had to clean the windows before I could drive it

Jerry C. 
Rating:
4.0

Customer did not leave a comment.

Michael W. 
Rating:
5.0

Customer did not leave a comment.

Jeanne R. 
Rating:
4.0

Customer did not leave a comment.

Carrie L. 
Rating:
5.0

Customer did not leave a comment.

Harold M. 
Rating:
4.0

Clear the back of mulch before returning

Timothy A. 
Rating:
5.0

Customer did not leave a comment.

Eric R. 
Rating:
2.0

I had to do all the connections myself - the person at the U Haul place did nothing and then the guy working there even asked me if I could help out a lady that was needing a cargo trailer hooked up to her vehicle lol - by the time I was done hooking mine up and getting a vehicle on the car hauler - he'd gotten her fixed up. I thought they were supposed to help customers do all of this.

Mark S. 
Rating:
5.0

Customer did not leave a comment.

Victoria S. 
Rating:
5.0

Customer did not leave a comment.

Melissa D. 
Rating:
2.0

Let the customer know that the vehicle is not working properly before they use it

Brendon P. 
Rating:
4.0

Customer did not leave a comment.

STEVEN S. 
Rating:
5.0

Customer did not leave a comment.

Sue C. 
Rating:
5.0

Customer did not leave a comment.

Holly O. 
Rating:
5.0

Customer did not leave a comment.

Ryan Y. 
Rating:
5.0

Customer did not leave a comment.

Kimberly A. 
Rating:
5.0

Customer did not leave a comment.

Clay B. 
Rating:
3.0

Customer did not leave a comment.

debra D. 
Rating:
5.0

Customer did not leave a comment.

Paul W. 
Rating:
4.0

Customer did not leave a comment.

Hannah F. 
Rating:
5.0

Nice family business. Would recommend.

Nancy B. 
Rating:
5.0

Customer did not leave a comment.

Patrick K. 
Rating:
4.0

Get customer service skills and quick

Candy B. 
Rating:
5.0

Perfect communication and, on time service, everything was perfect.

kimberly K. 
Rating:
4.0

Customer did not leave a comment.

Rod P. 
Rating:
5.0

Customer did not leave a comment.

Dennis G. 
Rating:
5.0

Customer did not leave a comment.

Anthony K. 
Rating:
5.0

Customer did not leave a comment.

Patty L. 
Rating:
5.0

Customer did not leave a comment.

Vern B. 
Rating:
5.0

Making your online page easier to navigate and making it easier to use!

Charlotte M. 
Rating:
5.0

Customer did not leave a comment.

TYSHAWN F. 
Rating:
3.0

Customer did not leave a comment.

ROBERT E. 
Rating:
1.0

No signage. Location is very hard to find.

GILBERT M. 
Rating:
4.0

Customer did not leave a comment.

Melinda F. 
Rating:
2.0

The truck was disgustingly dirty (trash, potato chips, a smoked marijuana joint...yes, seriously!) and it had no gas in the tank. The truck read 15 miles to E when we got in and the gentleman told us he didn't have time to fuel it up so he was going to give us a fuel credit on our bill (which he did-thank you. It was just an inconvenience to have to fuel up before being able to use it)

Kayleigh M. 
Rating:
3.0

Customer did not leave a comment.

Clay R. 
Rating:
5.0

Customer did not leave a comment.

KASEY B. 
Rating:
5.0

Brakes locked up and made it unusable

TAYLOR R. 
Rating:
3.0

Prices to high and gas mileage is crazy high i got it on half a tank and dropped it off on a almost full tank and got charged more money

Elizabeth W. 
Rating:
5.0

Customer did not leave a comment.

SUZAN M. 
Rating:
5.0

the guys that rentaled me the uhaul was very nice to me and i uhal was nice and clean on the inside thanks

KYLE B. 
Rating:
5.0

Customer did not leave a comment.

JACOB Y. 
Rating:
1.0

I didn't rent anything. I am in Houston, TX. I called the UHaul agent in Plains, Ohio. He said there must have been an error and he would take care of it. I guess he didn't take care of it. Please let me know how I rented something, returned it when I wasn't even in the state.

PATRICK P. 
Rating:
5.0

Customer did not leave a comment.

Guang Y. 
Rating:
5.0

The equipment was clean, but while the UHAUL was in working condition, the transmission is obviously slipping. I think people are afraid to report the issue, because they're afraid that they will be charged for damaging it. When taking off, I had to speed up very slowly and wait for it to shift to second, then it was ok after that.

DEANNA C. 
Rating:
5.0

Customer did not leave a comment.

Nathan H. 
Rating:
5.0

Customer did not leave a comment.

Jon H. 
Rating:
4.0

Customer did not leave a comment.

CYNTHIA W. 
Rating:
3.0

Maybe a little better signage.

JAMES P. 
Rating:
5.0

Customer did not leave a comment.

SAW WAI H. 
Rating:
3.0

I was supposed to pick up in Belpre Ohio... and you made me drive 49 miles out of my way to get the truck I needed.

JOHN M. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY R. 
Rating:
5.0

Customer did not leave a comment.

Kevin C. 
Rating:
4.0

Customer did not leave a comment.

KATHERINE D. 
Rating:
3.0

Put a sign outside the building to indicate where the office is located and then another one inside the building.

DAVID E. 
Rating:
4.0

Customer did not leave a comment.

PETER M. 
Rating:
3.0

We did not see this location. We had to just drop off the truck

Ralph K. 
Rating:
3.0

Poor marketing of location - hard to find. The attendant didn't know what he was doing but doesn't seem like he was trained in any way so not really his fault but he was there alone.

J B. 
Rating:
4.0

Customer did not leave a comment.

DANIEL C. 
Rating:
3.0

Office is not clearly marked, and hard to find

TIM S. 
Rating:
4.0

Customer did not leave a comment.

Rachel M. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top