After winding my way through a junk yard, I finally found the office, which is not clearly marked. I recommend you inspect this site and make appropriate adjustmentsJAMES F.
Customer Reviews for Ricks Garage at Reeds Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Was late getting opened. Slow service.Stephen T.
There is no way i would let this company represent my brand. I didn't feel safe. No mask wearing inside. Guy lit a cigarette inside the office while I was there. He trash talked Uhaul and even yelled at me once because I couldn't understand his mumbling while talking to me, with his back to me. I will never go there again. I will pay double not to.GARYEVERETT J.
The truck that I was originally assigned would not start. I called and was issued a different truck. The people who I spoke to were very nice, but the issue made me considerably late to the appointment that I had to pick up furniture. Overall, I was dissatisfied with the experience.Aisha M.
Go anywhere else.Terry G.
Was initially turned away despite the contract indicating that I had to drop off there. Took almost an hour in calls to uhaul representatives to iron it out.Alex R.
hard to find the main office. location was unclean and disorganized, trailers were in the middle of a junkyard with barely any room for navigation.Luis C.
In a working repair yard Office hard to locate Customer service was good. Person was a little gruff but professionalSamuel D.
Customer did not leave a comment.susan D.
The entrance was difficult to locate. The man working was smoking a cigarette the entire time while speaking to me. Very unprofessional. Additionally, this is extremely dangerous especially during COVID times.Krista M.
Customer did not leave a comment.William R.
Customer did not leave a comment.Mark H.
Customer did not leave a comment.Micah M.
Very helpful.Thomas C.
Had a pitbull that jumped up on me several times. This was after standing around for 10 minutes waiting for someone to notice I was there. The guy that took the truck was quick and polite, however.Joseph M.
The location is dirty and confusing, hard to navigate as it requires driving through a scrapyard. Location felt unsafe and staff were rude and unhelpful. Staff also we're not on location during hours they advertised being open for business.William H.
The truck was clean, however, the battery was dead and had to be jump started. There was an immediate "check gas cap" light that came on, and less than 10 minutes from picking up the truck, the check engine light came on.Anna C.
Customer did not leave a comment.SUSAN L.
It was very difficult to pick up the rental as we needed a 4 digit code that we had not received. It was an hour to get this part so that we could pick up and leave with the truck.Kimberly C.
The attendant was rude and surly.Michael M.
Rick was great to work with...he provide very good personal service and attention.Todd K.
The process was a nightmare. The pickup location was incorrect and furthermore scary. I was overcharged so much that my checking account was closed. The only that was OK was the truck. Everything else was a nightmare. I feel like U-haul owes me something over $100 and I would love to talk to someone about it - I got ZERO response from any phone number when I tried to address it at the time. NIGHTMARE. I regret using your service enormously and I am very vocal about it, should anyone ask.Douglas F.
Customer did not leave a comment.Patricia T.
Owner had way too many other trucks and cars at this location (all were not UHaul) and seemed to have a "didn't really want to be bothered" type of attitude at first. Heavy cigarette smell in that office too! Anyways I think UHaul charges WAY too much just for a few hours, same day rental!! Even though they don't require a security deposit like some of the other places, they get you on hidden taxes and fuel. The gas tank was just small tick under the FULL mark and I still got charged and extra $7.00 and then some $8.00 tax fee!! Also, I was referred this location because the previous location that I first did the reservation with, PowerZone claimed they didn't have the truck size that I requested, but when I drove by the Powerzone place they had exactly what I needed, that was kinda weird to tell me that, almost like they were lying or something! Anyways, be weary of hidden fees and make sure the gas tank is overflowing or they will find constant ways to charge you.Melanie P.
The location looked like a junkyard back in the woods and he's very unprofessional and made things more complicated. I didn't feel comfortable being there I was treated pretty bad because he was wanting more money after I had already paid. He ignored me when I first walked in as if he didn't acknowledged me being there to drop off the truck. He looked dirty and greasy with a very unprofessional attitude.gary C.
It went very well. No improvement needed.larry B.
This location is very non--professional, hard to find, and incompetent. The improvement needs to come from U-haul itself, not the local renter. This location was not the original one I choose, which was much closer to my starting point. So, U-haul added on an extra 20 miles for no reason! The original location I rented from, call me the day of pick up wanting to know why I didn't come get my truck! I am not impressed with U-haul and will not be recommending to anyoneJill H.
Rude person runs this location.Neal K.
Customer did not leave a comment.Christian B.
Customer did not leave a comment.Jay W.
Customer did not leave a comment.jason N.
Customer did not leave a comment.Jim H.
Customer did not leave a comment.Melissa A.
Was not clear at all where to go to check in to rent equipment. Very sketchy place. Wasted my time by not checking condition of equipment before arriving and had no other tow dolleys available. Very disappointing facilityJeff S.
U-Haul sent me here after Dominion screwed up my order (they are the worst!) This site was 20 minutes out of the way. The site is really crowded and tough to navigate. The guys are gruff, but know what they're doing. It will take a little extra time to do your pickup here.Ken R.
Clean the cabin of the truck. Have the personnel be more friendly and responsive.Jon Mark O.
Customer did not leave a comment.Tyler B.
It was a great experience moving to a different party of the US. The moving truck was cleaned and serviced well, however one issue we would like to point out is that the provider was smoking cigarettes in the truck and in the renal office while we were trying to pick up and fill out paperwork.Anthony I.
Excellent customer service. Thanks.Elizabeth M.
Terrible customer service all the way around. Made the reservation 5 days before needing the truck. Then Monday they call me to tell me I need to go to another place to pick up. When I arrived at Rick's garage I was told I could not have the truck because it was a local truck. Even though I had confirmation and Uhaul told me to go there. I called Uhaul they were no help, telling me I could go to Salem to try and pick another truck up. That was 40 min the other way and I had been dropped off. The person at Rick's garage did not have any interest in trying to help me. He went back to being a mechanic for his garage. When I asked for help he told me he didn't have time for this. I finally agreed to take the truck back to christiansburg after I was done instead of dropping off in Wytheville like the confirmation said. The truck was disgusting and the check engine light was on. The level of customer service was terrible and terrible equipment. For that I will never ever use Uhaul again and make sure none of my family or friends do as well. I will also make sure I share the review on Google and FacebookChris G.
Customer did not leave a comment.Elizabeth S.
Customer did not leave a comment.Carrie V.
When I left I wasn't sure if the truck was capable of making the trip. It had a miss I'm the motor and very little power. The truck was clean. I had made a similar trip moving my son's furniture about 3 weeks earlier and used 90 dollars in gas.....this trip used 150 dollars. The truck was crappy.Joel L.
Customer did not leave a comment.Mary Anne H.
The gentlemen helping me was very odd, talking to himself, avoided eye contact and overall was very scary to interact with.Bradley H.
Hard to find space to return the truck.Edward` L.
Drop off location is cluttered and hard to maneuver in. Very difficult to find the return office. Two men in the office just took the keys and said they would take care of it. Dropped off truck around 12:00 pm. Received a bill at 3:52pm sayings they had to clean cab. It was clean when I left it. He should have inspected the truck at time off drop off. A very unprofessional business owner!Sean A.
Customer did not leave a comment.laurent J.
I picked up the vehicle and it was on empty. I mean running on fumes. The individual told me that if I had a 1/4 in the tank I would be reimbursed something. I left it with 3/8 and did not get anything. Seems to be a misunderstanding. Individual I talked to said I had to take it up with U-haul and just checked me in. I also turned it in a day early and did not get any credit. I should have kept it one more day. john adams. email@example.comJohn A.
The gentleman there truly helped me out. He stayed late so I could make my drop off, and it was quick and easy. I truly am grateful for all he did, and I would definitely use U-Haul and his location againDawn H.
Customer did not leave a comment.Alphonso G.
The parking lot where's the trucks were kept was very crowdedKirsten M.
Customer did not leave a comment.John M.
We called the phone number on the reservation to inquire about the times to drop off the trailer. The man was extremely rude. When we arrived we could not figure out where to drop off the trailer as the building looked abandoned. We called again for help, and the man started yelling at us. Not a great reflection on your companyBrenda S.
This was terrible. I will NEVER EVER be renting a U-Haul ever again in the future. This is the worst experience I have had with a rental company.Tezeta G.
The people at Rick's were great! However, having to drive all over town because every uhaul is full is very frustrating for customers.Lindsay W.
No we're to park truck, office was run down and dirty, no office posted. Person was not at location at 8 a.m. drop foo time. I was charged $25 for a cleaning fee after I made sure nothing was in front or back of truck and was sweep out.Angela B.
Equipment was in excellent condition and performed well. Rick is a colorful guy, but knows what he is doing, and transacted our business efficiently.Don L.
I was supposed to drop off the trailer at Dominion Land and Auction in Blacksburg. I was turned away there and sent to Rick's Garage. This cost me an extra hour in a day where I did not have a lot of spare time. The guy at Rick's was not super happy about my surprise visit but I don't fault him. Thankfully he helped me out and accepted it. My guess is the operators don't like to accept a bunch of trailers since they are a hassle to move compared to the trucks. But that should not affect the customers. The original operator at Dominion should have accepted it. I suspect in the next couple weeks they will be sending Rick's a ton of trailers as students move into their dorms. And he will not be too happy.Robert G.
Customer did not leave a comment.ALEX F.
Quick process here is good. Met me in the drive in lot and did the unhooking fast.B. Ronald G.
Customer did not leave a comment.Vincnet N.
I was lied to by a Uhaul rep over the phone who advised that the first month would be free. I was on the phone over 2 hours trying to get this resolved. Plus the storage unit was dirty and full of spider webs and is very hard to find and not well maintained.David N.
Send out instructions for the 24/7 pick up and drop off Including the info required to check out the vehicle and how it works. Very frustrating. Also the proprietor was not at all interested in helpingkatherine G.
Never change! This pickup was the most enjoyable part of the move.John M.
Not exactly a clean and inviting location. They did do me a favor by taking the trailer since my scheduled drop off location refused to take it.Alan S.
The man is charge was not very nice.Bryant R.
Was not the location I was suppose or chose to drop off at! Store was supposed to be open was not open.Tracey C.
When you reserve a truck then it should be at the location uhaul sends people to. I ended up getting a smaller truck cause the size I reserved was not available.joshua M.
We were dissatisfied with this location because we were passing through the area on the interstate and had originally chosen a location right off the exit. Uhaul changed our pick up location the day before because our 1st choice location didn't have the cargo trailer we needed. Not only was this new location out of our way, our pick up time was changed to 4hrs later ! This required an extra 45 min-1hr to double back to the out of our way location and changed our entire schedule for the day of our same day one-way rental. It put us at our final destination much later than planned. The location itself was ok and the people were nice; just not convenient for our purposes.And that much of a pick up time change really affected our trip schedule.Melanie M.
The place is a dump with loonngg wait time to return trailer due to single employee working.Kevin W.
It was really out of the way and to be honest, it didn't even look like the place was in business. It was difficult to find where to enter, and park. It looked abandoned. The building looks like it has never been cleaned. And, I don't expect much because I do understand that it is an auto repair business. I didn't receive a greeting when I entered, just a basic, why are you here?Â After they checked in the car, they asked me why I was still there. I was waiting for confirmation that everything was good, which is what I think anyone would do. I mean, I would use it again if I had to, but it was such a stark difference from the first haul place where I picked up the van.Julia L.
Customer did not leave a comment.Matthew D.
The location did an excellent job. My only concern was that the closer location had closed down so that when I needed to get the truck over 90% of the miles I put on the truck were because I had to go twice as far to get the truck and get back to my location. The closer location had stopped doing U-Haul. That did not feel good but the dealer was very good and straight forward.Robert T B.
No one present during business hours (looked somewhat abandoned). The inside of the garage was a literal dumping ground. The key drop stated i needed to have the truck locked (I had rented equipment in the back), but there was no lock provided, nor attendees to help. Parking was limited, and extremely difficult to manage in a 20' truck!Samuel S.
Computer allowed us to schedule a pickup for 9am, but locked us out until the location "opened" at 11am.William M.
I found it offensive that the man in the office was rude to me. He chain smoked throughout the entire check out process. The office reeked of smoke. The location was sketchy and I would not send a woman there alone.Cynthia B.
The manager wasn't helpful and had me complete the service without much assistanceSeddrick W.
Vehicle keys were not accessible via the UHaul app. ( lock box). Person we spoke to at Rick's Garage was not helpful. He made it clear that we were inconveniencing him. He the eventually just threw the keys on the desk to us.Louis C.
Customer did not leave a comment.Alissa C.
more choice of drop off locations, other uhaul dealers were closer to my unload locationJohn S.
Customer did not leave a comment.Destiny A.
Customer did not leave a comment.Jon H.
Customer did not leave a comment.Timothy S.
Customer did not leave a comment.Timothy S.
The facility was 'unique' to say the less. The owners were nice but were struggling to deal with a large demand of customers with limited vehicle availability. They never went out to review the truck, and had a lot of people they were slowly trying to work through. I place a lot of this on Uhaul though as Uhaul redirected many of the people (myself included) to that location with late email changes.David H.
I love the servicePhuc T.
U-Haul should NEVER send folks to Ricks Garage at Reeds Storage. I will never use U-Haul again primarily because of my experience at this location. I called to confirm that a truck was ready and the individual said he "aint know off the top of his head what I ordered" and did "not have time" to confirm whether or not this truck was ready. When I said I did not want to go out that way (the location was not the one I requested), he said it sounded as if I wanted him to "cancel my order". The experience was not much better upon arriving (a grand understatement). This was more of a junkyard than a U-Haul location. There was no parking for my car. Other customers were getting blocked in as they waited in line. The owner paid more attention to his dog than the customers themselves. There was no waiting room - a small hallway filled with people and smoke was all that existed. The owner was unpleasant and in absolutely no rush. The customers congregated together in line to talk about their horrible experiences with U-Haul and the location. The only positive about this experience was the story that could be told afterwards.Gary A.
Customer did not leave a comment.Carlos R.
I've recently become a frequent user of UHAUL services, some fantastic and some not so great, but I was shocked at the complete lack of service and general manners provided by Ricks Garage at Reeds Storage. If you're a female, choose another location. The attendant (I assume the owner) was chauvinistic, condescending, and just plain rude. This, by far, is the worst location I have ever visited.Jennifer G.
Customer did not leave a comment.Sarah J.
This experience was riddled with issues attempting to pick up the truck. With being told the key wasn't for me, to waiting well over an hour to receive my key, to being yelled that the check in guy had been calling me for two hours ( even though I was at location on time and only an hour had passed). I have had great experiences with uhaul before, specifically the uhaul on Merrimac Road near me. So I'm not sure I would chalk this experience up to uhaul as a whole, but this location provided the worst moving experience I've had this farAlvin G.
Customer did not leave a comment.Ellyn B.
Customer did not leave a comment.irving D.
The employee was completely rude. The place was dirty and not paved.Faisal A.
Check out process when picking truck up could have been shorter, but overall, good experience and equipment..Gary C.
Customer did not leave a comment.Amilia E.
Customer did not leave a comment.Austin R.
Customer did not leave a comment.thomas F.
Owner Rick checked me out quick showing no problems as it was returned clean and filled up. Noting mileage and full tank as delivered I received an okay Email from U-Haul in a few minutes. Rick called me back on a courtesy call which was appreciated. He is busy but honest and thoughtful.Eric F.