Customer Reviews for RL Smith Sales Inc

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of RL Smith Sales Inc

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Mia S. on

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No one called to confirm the reservation and the store was closed for the entirety of the three day weekend leading up to my move thus I was unsure if it would work out or not.

Michael O. on

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I paid for the dolly but I didn’t receive it

Nick C. on

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The entire rental experience was worry free and worry free!

Anthony P. on

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Easy in and out and great for what I needed.

Robert S. on

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Customer did not leave a comment.

Brian R. on

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I would have given 5 stars, except that they didn't open until 9am on Saturday, and I wanted an earlier start to my moving day. Greg was a super nice and helpful though.

Jennifer S. on

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Nothing the gentleman there was very nice and knowledgeable,explained everything well. I would definitely recommend this place to all my friends.

Jim Z. on

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very accommodating

NICK J. on

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Customer did not leave a comment.

Dave W. on

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Customer did not leave a comment.

Mary F. on

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Greg was of the utmost character! He secured the truck and it was available just as he promised it would be! He had to jump through hoops and he came through. Kudo's to you Greg! I appreciate all you did!

Vitali S. on

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Customer did not leave a comment.

Jennifer L. on

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Reserved a larger truck at this location only to receive a phone call from corporate owned location in Albany informing me that I had to pick up much further away. And at a $1 a mile I wasn't going to pay and extra $30-$40 which is ridiculous. In addition to the 2 hours it would take me each way, cutting into my moving time. I changed the reservation back to this location. So glad I did. Very helpful and pleasant to deal with. Dealing with your Corporate office, not so good. Woman vas very rude, telling me that it the only way to get the larger truck and was only a 4 mile difference. Yes, that would be true if your truck was also a boat to cross the river.

Diana Y. on

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Everyone was pleasant

JOHN L. on

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Great people to do business with. Thank you!

Steven H. on

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Very helpful and knowledgeable owner.

Dwight F. on

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Customer did not leave a comment.

Sue Anne P. on

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Customer did not leave a comment.

TRAVIS H. on

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Andy G. on

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well satisfied. no improvements needed.

Cheryl B. on

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Customer did not leave a comment.

JAMES H. on

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Offer more vehicles at this site. There were only two sizes.

Thomas S. on

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Very friendly service . Quick check in and check out. Perfect!

Michael F. on

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Customer did not leave a comment.

Sunil P. on

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The location out of which they were working on this Saturday was accross the location where the address/GPS would take one to. As they answered the phone calls 50% of the time, there was small delay in locating the point of return of the truck. Offcourse the U-Haul signs were not seen in the first location, possibly because it is not the point for returning of the truck.

ROBERT L. on

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Drop-off went one heck of a lot smoother than pick-up......

John L. on

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Customer did not leave a comment.

Joe A. on

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My original contract had to be re-done because of an accident. I was forced to go to another location to pick-up a trailer. That trailer should have been brought to me. THEN, I had to pick up the trailer a day earlier than contract because the facility was NOT open on my pick-up day (Saturday). Facility attempted to charge me an extra day. THEN found trailer had ant-infestation. I had to go to a third facility to swap for another trailer. That third facility was never contacted ahead of time, so was unaware of my coming. Facility operator was helpful after hearing my story.

John F. on

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Great experience. Very nice people.