Customer Reviews for RLM Business Centre

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of RLM Business Centre

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Pierre D. on

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Good kid. Quick and easy.

Kerry S. on

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Patrick P. on

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kieran g. on

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Train the staff. Was not able to pay by visa. Used cash and staff did not have change for me. Was supposed to be sent E transfer for what I was owed never happened

angelia r. on

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Joyce Q. on

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Cathy U. on

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Local staff was amazing. Issues we had were the lack of a 26 ft or 20 ft truck. Booked the 26 online but recieved a 15. If equipment is unavailable at a location the site should say so to allow for planning. The other issue we had was our reservation was moved to Bonnyville the day before so we needed to get it changed back to Cold Lake. We were not the only ones that day as another customer said he had recieved a call from Lloydminster.

ANKUR P. on

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Jesse T. on

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It was a great experience. Betsy was really nice to deal with and I swapped my truck for a bigger one at the last minute and it was no problem. I would definitely recommend this place to a friend.

Randy M. on

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Betsy has a corner on customer service. She goes way above and beyond to help her customers.

Bertrand B. on

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Kevin R. on

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Reserved twenty six foot truck at the second cl location. Went to pick up truck on day reserved only to find they had rented to someone. I had movers waiting for me at home. I then went to rlm and thankfully they helped me out.

don f. on

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Kerry S. on

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ANKUR P. on

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PATRICK E. on

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No problems. Staff was professional curious and understanding.

Dolores C. on

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Terry M. on

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Just a comment but 6x12 trailers were very hard to come by in Edmonton but there were 4 sitting in the yard in cold lake... would make sense if people were going from Cold Lake to Edmonton, hook the trailer up and Uhaul can give them a 50.00 visa credit for dropping off those trailers and then they would be back working in the marketplace, you are then earning more revenue daily

Mike G. on

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When I picked up the truck, the cab and cargo box was clean. There was road dirt on the back sliding gate. (Which I thought was normal) but when I dropped it off in north bartleford after my move, I was informed I had to wash the truck on my dime. I drove in a snow storm, yes there was some snow on the truck, but by no means did I drive anywhere that could have accumulated dirt like that. This wash costed me 15 dollars.

Allan T. on

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The truck in question had all season tires which for northern Alberta not the safest way to drive. a standard tire with snowflake rating would have made the drive much better

William H. on

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It was a very pleasant experience. Perhaps you could have more trucks to choose from. But, over all, customer service was excellent.

Matthew L. on

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very friendly

Marc D. on

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My customer representative was awesome - a big Thank you to Betsy :)

philip j. on

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Dave H. on

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Super friendly, exceeded all of our needs.

Kathy N. on

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ensure clerks have had detailed training.

Mohammed H. on

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Bob K. on

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Scott M. on

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RLM and Betsy was awesome, the uhaul company its self sucked, they didn't tell me location changed last minute, they didn't schedule me the right size truck, they didn't communicate with the pickup location. Overall U-Haul Edmonton is terrible and has no respect for the customer in my experience. Will not be using uhaul again. I would rather do 50 trips with a 90' Honda Civic hatchback.

Wes U. on

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Nothing for improvement. The employees at this location were absolutely amazing and helpful.

Tina K. on

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Improper maintenance of vehicle, had to put oil in.

CLARISSA F. on

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Ben S. on

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This U-Haul location is excellent to deal with. Randy was easy to deal with and explained the details of the contract. He took the time to answer all of my questions. He also ensured that my vehicle was correctly tied down to the auto transport. I am very glad that I rented from this location.

Dan C. on

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The worker needs a bigger office. That office is way too small to have a desk and as much supplies in it as it does. There are a lot of empty offices in this trailer. Take some walls down and open the place up. People are more apt to rent/purchase supplies if it was spread out more. The room was stuffy, you just wanted to do paperwork and get out. I can't imagine working in there all day. Other than that, excellent customer service and equipment.

Andrew C. on

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Douglas M. on

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Super agent to work with.

Gary A. on

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Fawn S. on

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Kelly T. on

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The lady on pick up and young fellow on return were the best customer service personnel I have dealt with in the 5 years I have lived in this area and can’t wait to see them again at the end of the month when I rent the next trailer for my final move, thank you for the excellent service.

gary j. on

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Russ was great, inteoduced himself and was really helpful with the whole transaction.

Jim K. on

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Laurie G. on

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Ann O. on

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Excellent customer service.Betsy was an angel.She was a God send.Recommended Gary to help us move.He has gone out of his way above and beyond..Exceptional worker.Extremely helpful and has been a big support to to both Gary and myself.??

Jason R. on

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Very great costumer service. She even kept the store open late for me as I was running little behind. Called me to to let me know. I'm very happy with the service at this location.

marty s. on

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keep up the excellent service that we received.

dan c. on

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Daniel S. on

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Kelvin C. on

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Have newer trailers - when I arrived in surrey, the Customer Service Agent @ U-Haul stated that the trailer was a very old model and hasn't been seen or used in years

Janet Lee W. on

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Nothing I can think of. The customer service was excellent.

Barry S. on

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Very helpful with an issue on return. Thank you.

Cora H. on

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Patrick L. on

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DON O. on

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It should be in a paved yard because it was raining when picked up and dropping off so my vehicle got real muddy

Bernie G. on

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I put in a request for a car dolly. They didn’t have one available for me but they had one hot shoted from Lloyd the next day. Great friendly service. Thanks again.

Sandy C. on

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Tanja K. on

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We checked 4 days prior to our date about payment, cash costs more??? So we put all of our cash in the bank (which is closed Saturdays) and head to rlm, their debit doesn’t work ‘never has since we got it’ we’re told, there’s a line up if people going thru the same thing.... then when we get back with more money Kathy starts yelling at Betsy (in an 8x8 room it’s pretty uncomfortable) in front of all the customers then tries to explain why she is yelling at her in front of all of us. I told her after the hour and a half extra it took us to get the equipment, that customers don’t want to be subjected to being in front of an employee fight. She didn’t care and kept telling us why Betsy knows nothing. Kathy is leaving soon so she could care less about customer service, Betsy will be a much better face for your brand. Until Kathy leaves we have told people to go to Bonnyville. Very very upsetting to get the run around and still had to pay the moving crew even though we were so late because of crappy equipment in the office and a miserable lady running it.

Bruce S. on

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Make sure you keep Betsy working, she went way above and beyond! She just started but she is keeper, put her into a role where she can excel, I employ people for a living and would have her on any project I have. Old fashion hard honest work ethic that cannot be taught, you have it or you want it!!!

Shaun M. on

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The trailer had issues that should have been checked prior to me being able to take it down the highway. The minute I put weight into the trailer ( about 700 pounds) the left tire went flat. I had to find a hand pump to pump it up before using it, and continue topping up the air on my travels. The other tire was new, why not replace both at the same time to ensure the customer doesn't have issues, Just my opinion.

tim c. on

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Colin Hunter (780-718-3342) who does not even work at the pick up location was a pain in the ass. He should let Cathy run her location and mind hi own business. He was for ever phoning and interfering with arrangements I had made with the depot manager. Colin is actually a reason why I might not recommend using u haul in the future. Please reply to me that you have read this comment, thanks tchrest@telus.net

Loren K. on

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Madelaine L. on

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Excellent and honest customer service. She made my moving experience less stressful. Thank you:)

Randy M. on

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Robert N. on

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KEVIN S. on

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joseph r. on

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The lady I spoke with went above and beyond to assist my late arrival to pick up the trailer. The trailer, however had some major issues and needs to be serviced. 1. Running lights did not work. I had to turn on the flashers of the car I was towing at night. 2. The ratchets were both seized and needed lubricant 3. The right tire strap was cut short and was frayed. I barely had enough strap to insert into the ratchet. 4. The trailer has a very bad shake, Tires need to be replaced. 5. The hitch bolt is bent and needs to be replaced.

travis k. on

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The equipment was frozen in the ground due to the service person not putting a block under it, the lady could not dig it out, I had to do it myself and extra charge to use a debit machine was uncalled for, the price that is quoted should not have a 5% extra charge to use debit machine to pay for it

Kyle L. on

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Gave me an american truck and set a trip to Edmonton as 350 Miles. Had nearly 180 prepaid miles on a truck that were completely unnesscessary. Restarted workorder that had a customer satisfaction rate, and cost me the perferred rate on the 10' truck they didn't have that I had booked online and charged me full rate for the "customer satisfaction upgrade" uhaul phone agents guarenteed me. Overall this location cost me almost $150 more than the trip should have cost.

Douglas M. on

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Randal H. on

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Kathy was of great assistance

Brad S. on

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Colin P. on

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After putting a load on the trailer, found out one tire was almost completely flat. Luckily found a garage close by and was able to refill. Should be checked prior to renting it out, as it didn’t leak after being filled. Other than that it was a great little trailer for the price.

John A. on

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N/a

Jyll V. on

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josh m. on

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Randy M. on

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RANDY M. on

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HENRY L. on

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Called ahead to find out what time they closed. Go thing I did because the GPS directions were wrong. She gave me the correct directions. Excellent customer service!

Chantel M. on

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Everything was perfect

CINDY Y. on

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I was given the wrong address from the Esso owner in Bonnyville and I couldn't find the location. I WAS OVER CHARGED FOR MY RENTAL. I WILL NEVER RENT FROM YOUR COMPANY AGAIN.

MARIA A. on

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Randy M. on

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Excellent helpful service.

faith b. on

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john l. on

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Brandon S. on

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jerre-bon m. on

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paul t. on

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Smooth transaction to drop off.

linda h. on

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Staff was very friendly and accommodating.

LESLIE K. on

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Nothing they where very helpful in everyway Polite

CAITLIN P. on

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Very friendly, helpful service and overall great experience! Would definitely go back anytime I need moving supplies or equipment. Products are reasonably priced but more I would have preferred a larger selection of in-stock cash-purchase supplies (was looking for a tv box for my curved flat screen).

stephanie b. on

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charlie s. on

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Randy M. on

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Fantastic customer service

garry g. on

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Have your agent charge the price promised. I needed to trailer early Sunday morning but this location only opens at 1pm on Sunday. I was lead to believe picking it up at closing on Sat would be fine i.e., no charge for Saturday. I see on the receipt was charged for Saturday. For my return on Tuesday I called before noon to say I'd be a few hours late because I was travelling at about 70 kmph due to the trailer tire being almost bald and I was concerned there would be a blowout. I was still charge for being late by a couple hours. I have a 26' truck booked for this weekend. I'm not sure what to expect. Thank-you.

Alain L. on

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donna p. on

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the lady at the service desk was kind and helpful-was a pleasurable experience

Marie S. on

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Make sure the location you get from has the u haul. Make sure if you are given the 50.00 for inconvenience that it is actually deducted. I still paid full price after being sent to another location way out of my way.

Robert D. on

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Allan T. on

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The webpage picture and location does not reflect the new location.

Allan F. on

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Sadiq b. on

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