Customer Reviews for RLM Business Centre
(U-Haul Neighborhood Dealer)

218 reviews

63310 Range Rd 423 #102   Cold Lake, AB T9M2A7

(780) 639-0138

Location Hours

  • Mon-Fri: 9 am - 4 pm
  • Sat: 9 am - 1 pm
  • Sun: 1 pm - 4 pm

Services at this Location:

Contact Us

(780) 639-0138

63310 Range Rd 423 #102
Cold Lake, AB T9M2A7

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 4 pm
  • Sat: 9 am - 1 pm
  • Sun: 1 pm - 4 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Les C. 
Rating:
5.0

Customer did not leave a comment.

Hubert D. 
Rating:
4.0

Customer did not leave a comment.

Robert M. 
Rating:
5.0

I dealt with both Cold lake locations to find the perfect trailer for the job at hand and I have to say both locations were an absolute pleasure to deal with. If they were any more pleasant they'd be able to work at Disney. I would give 10 stars if it were an option. Thank you again.

Steven G. 
Rating:
5.0

Great location and awesome staff took out much of the stress of moving.

Randy M. 
Rating:
5.0

Very friendly service and knowledgeable advice. Wrong equipment but not the dealerships fault. Would go out of my way to get from this place again.

Randy M. 
Rating:
5.0

Customer did not leave a comment.

Trevor B. 
Rating:
5.0

Amber and Rolland went above and beyond with their customer service . Great people. Highly recommend this location

Charles E. 
Rating:
1.0

No customer service at all. Added charge of safe trip when i said no. They changed the time of the rental when i got there and was just plain rude. All in all real bad experience.

ryan H. 
Rating:
3.0

Friendly and easy going person to deal with. The paperwork went smoothly. The other Cold Lake location is more appealing then this one. Amber shoved up at the time she told me and therefore there was no downtime...in and out in 15mins.

pierre L. 
Rating:
3.0

I dropped off the trailer early and didn't get the deposit back. No one was at the office and was told that I would be emailed the deposit but never received any money.

JACQUELINE C. 
Rating:
5.0

Awesome people very helpful and polite👍👍

Dennis T. 
Rating:
5.0

Very helpful and went totally out of there way to help me out in every way possible. Very friendly,and very knowledgeable in all aspects a totally 10 star rating.

Shirley C. 
Rating:
5.0

Customer did not leave a comment.

Jacob T. 
Rating:
5.0

Customer did not leave a comment.

Robin J. 
Rating:
5.0

Customer did not leave a comment.

Jessica W. 
Rating:
5.0

Customer did not leave a comment.

JOSEPHP M. 
Rating:
5.0

Customer did not leave a comment.

jason M. 
Rating:
4.0

For the trailers to be on jacks so it's easier to load and unload.

Breanna B. 
Rating:
5.0

Amber was fantastic, easy drop off process. Staff assisted in unhooking the trailer.

John W. 
Rating:
3.0

Amber was kind enough to attend after placing a call as the location was closed on that Saturday 3rd of April, 2021. Being a Saturday an after hours fee was charged. Paid extra $25 for attending. I will suggest having customers receive all information they need to confirm status of truck before setting out. I had a very serious concern with the deduction of $1944.22 from my credit card that was not supposed to be. This was after paying the normal fee of $172.20 for the distance between Cold lake and Lac-la-biche. This is a 149Km drive. I received a receipt claiming an extra 4629.1 miles, and subsequent charge of $1851.64 and $92.58 for GST tax, totaling 1944.22. This is very concerning and needs to be reviewed and deduction in error corrected. Needs to be looked out for in subsequent customer interactions too. U-haul is known to be very efficient and diligent, locations should also ensure this value is maintained.

Monsurat A. 
Rating:
5.0

I would surely use u-haul again. Thank you!!

Marion D. 
Rating:
5.0

Amber was great to deal with and also got help hooking up the trailer. Will use this location again !

Daniel C. 
Rating:
5.0

Amber is outstanding.

Randy M. 
Rating:
3.0

Customer did not leave a comment.

CLINTON S. 
Rating:
5.0

in my experience you really couldnt top it. amber and joe were amazing. came down after hours and even shoveled snow and used jack as it was frozen.11 out of 10... 5 stars

Neil L. 
Rating:
2.0

Been 2 days and I still haven't received my deposit, lady there doesn't answer phone not good

Darryl S. 
Rating:
5.0

Customer did not leave a comment.

Wilbur F. 
Rating:
4.0

Customer did not leave a comment.

Glen D. 
Rating:
4.0

Truck was stuck in the yard (ice & summer tires). No windshield washer in the tank, and when I checked the oil it was full, but very black. Other than that the whole experience with UHaul was very good.

blaine S. 
Rating:
5.0

Customer did not leave a comment.

Scott C. 
Rating:
2.0

I had a 6X12 trailer returned it a day early but an extra day of insurance coverage was taken from my credit card without my approval. Phoned for a refund for this charge was told it was in the works but has not been credited yet.

keith G. 
Rating:
5.0

Excellent customer service. Very helpful. I would definitely refer friends to this location. Thank you so much. I had no worries during our move.

Margaret B. 
Rating:
5.0

All good

Patrick V. 
Rating:
5.0

Customer did not leave a comment.

Sheldon B. 
Rating:
3.0

Customer did not leave a comment.

Adam L. 
Rating:
5.0

Customer did not leave a comment.

Karl R. 
Rating:
5.0

We were very impressed with amber at the cold lake location! She was amazing to deal with!! U-haul corporation will never get our business again! They charged us an extra $300 to drop off a 5x8 trailer at a location 4 hours away from where we picked up! I'm very disappointed and discussed they would do that! If we wasn't in a time crunch I would have never did it. But lesson learned, and buyer beware! U-haul company is a bunch of crooks! It's to bad they have great people like Amber working for a horrible company! She did what she could to try and save us money but it wasn't possible. Meanwhile earlier in the week we had rented a 9x12 trailer for $80!!!! All because we were able to drop it back off at the same location! Amber, we truly appreciate everything you tired to do for us! We hope that the company will recognize what a great employee you are, but how crappy they are!!

Peter W. 
Rating:
3.0

Yes but had a few issues. Initially called to book the uhual and it never booked in the system. I called back to change the timing a week prior and we couldn't find the booking. All was good she booked it in again. Then the timing for the truck changed and I was texted but I never recieved a text of the change so I showed up at the wrong time and had to come back later. The actual truck was great for moving and made it easy. The gal at uhual did help me out and apologized so it was all good in the end. Thank you.

Leonard H. 
Rating:
5.0

Amber at the office was super amazing, helpful with any questions and professional!

Charity M. 
Rating:
1.0

Nobody there even though they were supposed to be open. I had to try and figure it out on my own.

Wilson H. 
Rating:
3.0

Pick up process was incredibly slow, the utility trailer I rented was not the one reserved. I was under refunded/overcharged for a second time at this location. Will not be using this location again!

Travis A. 
Rating:
2.0

The girl who hooked us up did not do it properly. We questioned it but she said it was good. The trailer popped off at the first big bump. Likely the safety chain was on so there was no damage to the truck or trailer other then the trucks light hook up. The one signal light was not working as well. It could have been bad but we got the trailer back on and hitched it properly. Also we were told that we needed a 1-7/8 or 2” ball. We brought a 2 and then had to buy a 60 dollar ball because 2 “ was wrong. The location we were told to pick up was near use in Cold Lake for 10 am. When we got there we had to go across city to the other u-haul to get the trailer. I suggest retraining your staff and a discount for the mis information on the ball and location plus a refund for the ball and our inconvenience. Thankyou If you need to contact me 780-618-8796

Janice N. 
Rating:
5.0

Customer did not leave a comment.

James P. 
Rating:
4.0

Fix your useless website.

Andy S. 
Rating:
4.0

The Rep working was very helpful and friendly. The Rep was caught off guard when we showed up. I guess the internet booking wasn't forwarded to her.

Robert C. 
Rating:
5.0

I have rented a lot of equipment over the years and I have never run into better customer service than I got from Betsy at the RLM Business Centre

Randy M. 
Rating:
5.0

Absolutely thrilled at the service. 10/10, I will always bring my trailer and truck needs here

Jaden M. 
Rating:
5.0

Betsy was awesome. Very accommodating.

Patrick B. 
Rating:
5.0

Customer did not leave a comment.

steven B. 
Rating:
4.0

Customer did not leave a comment.

Gordon L. 
Rating:
5.0

Customer did not leave a comment.

Sheldon B. 
Rating:
4.0

The lady running the show was great very helpful

Jeff W. 
Rating:
5.0

Betsy is amazing. She does everything possible to make the experience go well

Karen W. 
Rating:
5.0

Customer did not leave a comment.

Jaden M. 
Rating:
3.0

Becky at the Cold Lake location was really helpful after my reservations were altered. Customer service called me 2 days before to tell me that the trailer I reserved was not available, even though I made the reservation WELL in advance. The trailer was NOT big enough to haul everything that I had. Very disappointed that the trailer I reserved was not available. I will NOT be using your services again.

Jennifer P. 
Rating:
3.0

The actual site is not what I had in mind. The car hauler was dirty but functional. The owner was great with the overall explanation and made it to the appointment in precise timings. Overall great to deal with but the compound would have to be organized. No further comments.

PIERRE L. 
Rating:
5.0

Amazing customer service, the company was supposed to be closed over the holidays but they made an exception to come in and help us out. Thank you so much!

Kathrina M. 
Rating:
5.0

I ordered a 20 ft unit but only got a 15 ft unit which made me do an extra run causing me to be charged extra mileage This was nothing to do with RLM but U Hauls booking process there were 2 larger units parked 3 km from my pick up location so this asks the question did U-Haul really have my best interests

Darren H. 
Rating:
4.0

Customer did not leave a comment.

Herb T. 
Rating:
5.0

Betsy is the greatest

Randy M. 
Rating:
5.0

Betsy is unbelievably helpful. This girl is outstanding at her job.

Randy M. 
Rating:
4.0

Provide the vans listed on your website. Yes it would take longer. But the discomfort driving the 15 fter wasn't something I would do again

Geralyn S. 
Rating:
5.0

Customer did not leave a comment.

Justin M. 
Rating:
5.0

Betsy was incredible. The U-haul corporate experience was the most frustrating non user friendly experience I've ever experienced. Thankfully Betsy at RLM Cold Lake went above and beyond to get the equipment I needed. 10* service by far

Karen W. 
Rating:
5.0

Attendant was great.

Barry S. 
Rating:
5.0

Customer did not leave a comment.

Sheldon B. 
Rating:
5.0

She was the best uhaul girl I ever delt with. She stayed way past her hours of operation. I dropped my uhaul off at 10pm and she was still there waiting to help another family. She should deserve some recognition for her efforts. Her name is Betsy at RLM business center in cold lake.

randall D. 
Rating:
5.0

She was very helpful and understanding of our situation and frustrations with uhaul.

Jennifer V. 
Rating:
5.0

Customer did not leave a comment.

Sheldon B. 
Rating:
5.0

Customer did not leave a comment.

Blake S. 
Rating:
5.0

Everything was great. I wish you carried bigger cargo trailers like a 7×14

Mark C. 
Rating:
5.0

2 trailers at this location in alberta 100 in bc.

jeff L. 
Rating:
4.0

Customer did not leave a comment.

Kerry S. 
Rating:
5.0

Good kid. Quick and easy.

Pierre D. 
Rating:
4.0

Customer did not leave a comment.

Kerry S. 
Rating:
5.0

Customer did not leave a comment.

Patrick P. 
Rating:
1.0

Train the staff. Was not able to pay by visa. Used cash and staff did not have change for me. Was supposed to be sent E transfer for what I was owed never happened

kieran G. 
Rating:
5.0

Customer did not leave a comment.

angelia R. 
Rating:
3.0

Customer did not leave a comment.

Joyce Q. 
Rating:
5.0

Local staff was amazing. Issues we had were the lack of a 26 ft or 20 ft truck. Booked the 26 online but recieved a 15. If equipment is unavailable at a location the site should say so to allow for planning. The other issue we had was our reservation was moved to Bonnyville the day before so we needed to get it changed back to Cold Lake. We were not the only ones that day as another customer said he had recieved a call from Lloydminster.

Cathy U. 
Rating:
5.0

Customer did not leave a comment.

ANKUR P. 
Rating:
5.0

It was a great experience. Betsy was really nice to deal with and I swapped my truck for a bigger one at the last minute and it was no problem. I would definitely recommend this place to a friend.

Jesse T. 
Rating:
5.0

Betsy has a corner on customer service. She goes way above and beyond to help her customers.

Randy M. 
Rating:
5.0

Customer did not leave a comment.

Bertrand B. 
Rating:
1.0

Reserved twenty six foot truck at the second cl location. Went to pick up truck on day reserved only to find they had rented to someone. I had movers waiting for me at home. I then went to rlm and thankfully they helped me out.

Kevin R. 
Rating:
3.0

Customer did not leave a comment.

don F. 
Rating:
4.0

Customer did not leave a comment.

Kerry S. 
Rating:
5.0

Customer did not leave a comment.

ANKUR P. 
Rating:
5.0

No problems. Staff was professional curious and understanding.

PATRICK E. 
Rating:
5.0

Customer did not leave a comment.

Dolores C. 
Rating:
5.0

Just a comment but 6x12 trailers were very hard to come by in Edmonton but there were 4 sitting in the yard in cold lake... would make sense if people were going from Cold Lake to Edmonton, hook the trailer up and Uhaul can give them a 50.00 visa credit for dropping off those trailers and then they would be back working in the marketplace, you are then earning more revenue daily

Terry M. 
Rating:
3.0

When I picked up the truck, the cab and cargo box was clean. There was road dirt on the back sliding gate. (Which I thought was normal) but when I dropped it off in north bartleford after my move, I was informed I had to wash the truck on my dime. I drove in a snow storm, yes there was some snow on the truck, but by no means did I drive anywhere that could have accumulated dirt like that. This wash costed me 15 dollars.

Mike G. 
Rating:
5.0

The truck in question had all season tires which for northern Alberta not the safest way to drive. a standard tire with snowflake rating would have made the drive much better

Allan T. 
Rating:
5.0

It was a very pleasant experience. Perhaps you could have more trucks to choose from. But, over all, customer service was excellent.

William H. 
Rating:
5.0

very friendly

Matthew L. 
Rating:
5.0

My customer representative was awesome - a big Thank you to Betsy :)

Marc D. 
Rating:
4.0

Customer did not leave a comment.

philip J. 
Rating:
5.0

Super friendly, exceeded all of our needs.

Dave H. 
Rating:
3.0

ensure clerks have had detailed training.

Kathy N. 
No reviews have been submitted for this location.

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