Aziz and team are good and kind people. Very helpful and the location is close by which serves me well. My only challenge is with the app. It continually froze while I was uploading pictures to close out the transaction. 5x I tried to upload the pictures and each time I was met with "no network connection" but my son was standing next to me and nothing had changed. Otherwise wonderful and convenient experience.Gordon H.
Customer Reviews for Rose Mart 208
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Elisabeth D.
Oil change due soonJoe W.
Fast service. Clean inside and outcharles R.
Over charged for rental, didn't provide receipt and changed my drop off location.Kevin P.
Customer did not leave a comment.Daniel W.
Customer did not leave a comment.Gwyn G.
The inside of the van smelled like an old motel room and there were belongings including a roll of toilet paper and a comb left from the previous user. I, as the customer, also had to add windshield washer fluid that I purchased myself. Other than that, the vehicle operated well for me.Kathleen S.
Customer did not leave a comment.BRAD S.
I would have liked to receive a receipt.it was on a credit cardcharles R.
Quick and easy reservation and pickup. Employees at Rose Mart were able To answer my questions. Vehicle I rented was new, very clean and in good working order.Kathleen S.
Windshield really dirty. When you start the truck, you get message that the windshield washer liquid is low. It's basically empty.Marc L.
Customer did not leave a comment.Ryan L.
Customer did not leave a comment.Yijun H.
Very disappointed!! I love Uhaul, but the people at this location don't serve at least at minimum. They disrespect customer, Uhaul customer is not their priority, they didn't even talk to me properly I wish I never pick from that location. Finally, I asked for receipt, he replied â€œthat is not my jobâ€ I never had such bad experience in my lifeatsnaf G.
Not much but the shop owner seemed somewhat burdened, could have been a rough day. He was informative and helpful not really unfriendly just taxed.David M.
Customer did not leave a comment.Dominique H.
Customer did not leave a comment.Walter B.
Staff was very helpful and the blankets were folded and wrapped as expected, unlike the truck I rented In Morrisville the day before, but the truck was not swept clean and the passenger side window was open when I got to it.Bartholomew S.
Customer did not leave a comment.Cameron R.
Customer did not leave a comment.Tinesha W.
Customer did not leave a comment.Jacobium B.
Easy process to pick up and drop off. Great service. Thank you for all your help during a very hard time!!Kristine O.
Smooth experience. Used the mobile pick up and return with no problems.Patricia D.
I have rented U Haul at this location couple of times; I hope this was the last time. The cashier's are rude and unprofessional at this gas station. When I returned the truck, he charged me extra mile, I told him I had taken a picture of the odometer when I pick up and when I returned. He told me if was not satisfied with the service to contact UHaul and file a complaint. Very, very rude man. I will never use the gas station for anything, and only will pick up a UHaul truck there if they are the only option in the area.Jefferson T.
Delay in returning van. No signal. ! Wait while others made minor purchase. Not Hertz for sure. You get what you pay forMichael W.
There was no room to park the UHaul once I got there. I had to wait for the owner of the store (not his fault he was busy with customers) to come out to help me. The only upside is that it was a lot closer to me compared to the original store.Rachel H.
Customer did not leave a comment.Jean D.
Van was great. Pick up was great, and the woman who helped us was wonderful, BUT the guy who was working when we returned (Bisho?) was unmasked, and would not keep his distance, or put on a mask when asked. We are under mask mandate for public spaces right now, and in at risk category. He was rude and combative when asked to don a mask. Unforgivable, and we will not use this location again bc of him. It was a terrible experience.BRENNA H.
Super fast pick up and drop off. No issues with vehicle, was very clean. No issues with checking in or out.Sara M.
Customer did not leave a comment.ovidiu I.
Customer did not leave a comment.Vincent P.
The uhaul needed an oil change when I picked it up. Also the tire pressure was low on all wheels. The back of the uhaul (van) was muddy and gross. The service when I dropped it off was awkward.Sara F.
The change engine oil light was on from the initial pick up until I returned it. Food was in the door panel on the driver side and we had to sweep the vehicle out before we could load it!Freddie A.
Can I get 1 receipt, instead of 2, that reflects the full charge?Anthony A.
Customer did not leave a comment.Stacey R.
Customer did not leave a comment.Robert S.
Customer did not leave a comment.Fan W.
I was overcharged for my rental. The person that was handling the rental was a gas station employee and said he couldn't do anything about it and that I would have to take the issue to Uhaul. I would rather rent from a place that has an actual Uhaul person available so something like this doesn't happen again.Kelly A.
Let them know that there are Vans around the back of the gas station. Can be easy to miss.Corin V.
The guy working there when it was time for me to return my vehicle was very rude.Wytisha R.
The pick up and drop off was easy and I will likely use this location again. My only issue was that the vehicle appeared not to be cleaned up between rentals.Ekiti L.
They were quick and efficient as well as friendly.Sarah F.
Customer did not leave a comment.DARLENE S.
Customer did not leave a comment.Willian S.
Customer did not leave a comment.Patricia P.
The online checking process continues to be useless. In a time when everything is online you still are behind the times with a semi manual check in process forcing the user to wait for stupid identification calls and canceling the online reservation just to be forced to do it person at the store. Exactly the opposite of the entire point of the online checkin.MICHAEL H.
The furniture dolly we reserved was not available, which made for a difficult moving situation.Roy V.
The customer service wasn't there at all. Checking in and checking out both employees gave me an attitude especially the gentleman at night. I was 2 hours late with the van and I guess that ticked him off causing him to roll his eyes when I asked if he can send a receipt. I have a gut feeling that they're understaffed at that shop and I guess i got the blunt end of it.PHILLIP P.
The was very helpful and friendlypeter G.
This facility shares its space with a gas station along with a connecting door to restaurant. So your sign in and business window is small, crowded and inconvenient. English is a second language for the managers which sometimes results in difficulty making reservations, etc. The van I used had a warning light showing an oil change was needed. The warning seemed to have been there before I requested its service. Otherwise it was clean and useable. Pricing is fair and managers will work with you until you are satisfied.Penda B.
I dont I kw that I could have expected more from a gas station attendant who I guess slso has to be the U-Haul agent.ANDREW B.
Customer did not leave a comment.Enrique A.
Customer did not leave a comment.SILVIA B.
Customer did not leave a comment.GARY R.
It was hard to locate where the U-Haul center wasCorey T.
The van was noy cleaned and had an bad odor. Not going to that dealer any more.Valerie C.
The people themselves were great and easy to work with. The equipment, not so much. The truck would bounce and rattle from 35 to 45 mph. Once I got to my home and started unpacking I started noticing ants. A few here and there that's Mother Nature, but the complete farm that was coming from a crack in the fabrication, not what I wanted to see. I had to completely unpack boxes outside to ensure I wasn't tracking ants into the house. The only complaint with the people themselves at the store is that when I brought this to their attention the clerk just nodded their head and continued to just say okay.James R.
Customer did not leave a comment.Penda B.
Customer did not leave a comment.Elizabeth F.
Customer did not leave a comment.Gisele C.
Customer did not leave a comment.Lisa R.
Need to wipe down vehicles interior prior to next driver using the vehicle.ray H.
The attendant was friendly.Lewis C.
Please explain in your app that the office is the gas station. This is not obvious.LAURENT L.
Customer did not leave a comment.Wilfred N.
Mileage charge was too high. I will not use U-Haul again.CARL S.
Customer did not leave a comment.Wright G.
Customer did not leave a comment.ROBERT L.
Customer did not leave a comment.Jay B.
Customer did not leave a comment.Laura B.
Customer did not leave a comment.KATHERINE G.
This is the 3rd time my husband and I have rented from this uhaul. Every time they are rude, not willing to answer questions. Today I asked for a price and the man told me the prices were listed on the wall. The van was filthy inside. My biggest concern was their rudeness. It was unexceptionable. When I returned the van, the man was rude about my check out. He said your receipt would be emailed and my questions about the charge was shut down! If I could give a rating of less than poor I would. I wish there was another option in town.sandra B.
Great convenience with the mobile app for picking up and returning the vehicle. No waiting. Cargo van was perfect for table and six chairs we hauled.HENRIK R.
Customer did not leave a comment.Roani C.
This was my first time picking up a vehicle from this location.The truck was dirty and drove very rough. The transmission shifted hard and the breaks were loud. The drivers side lock was sticking and when we returned it, the store manager questioned me about it since he couldn't get the key inside the lock. I had to wait until he spoke to someone, while speaking another language before I was able to check out.Valerie P.
Customer did not leave a comment.Scott L.
Customer did not leave a comment.alvin L.
Customer did not leave a comment.Ray K.
Customer did not leave a comment.Wendell S.
Person staffing was VERY SLOW and kept waiting on other customers before me. Very rude. The van was blocked in and had to ask clerk to move his car. Nickled and dimed to death. Tried to charge me for equipment and pads I didn't use. Didn't even bother to help get the heavy dolly from the back room. Didn't speak English. Would never rent from here again.Nancy C.
The gentlemen who helped us provided great customer service. Very good experience. We would definitely rent from them again.Brian B.
Customer did not leave a comment.Elizabeth L.
Make sure the vehicle is clean. Also invoice sent to my phone was quoted 157.00. Upon arrival the bill was 50.00 more dollars.Thomas Q.
I had to cancel my online reservation after trying for almost an hour so I brought it back an hour later than my original online reservation because I got started late moving and was charged significantly more than I was quoted. Never renting from uhaul again.John W.
Customer did not leave a comment.Joseph S.
cheat us my number is 9198007836AMAN J.
Customer did not leave a comment.Nick C.
Staff member was great but was working a very busy location solo. Owner should staff up.Pete H.
Unable to complete return using app. It hung up on same credit cared that had been approved during van pickup. Glad agent was available onsite to complete transaction.Kevin P.
The rental of our 9' van was flawless. Again. Isabela is the nicest lady in Wake Forest. We keep coming back to her.Len S.
Customer did not leave a comment.Coyonna A.
Your service is very nice. ThanksVital M.
Customer did not leave a comment.Tylor B.
Customer did not leave a comment.Philip K.
Customer did not leave a comment.tom M.
Excellent service. Van was ready for me, clean and in good condition.Robert C.
It was great to be able to take it back that night.Elizabeth C.
U Haul needs to investigate this place. Woman did not come out and check truck, gas , or mileage. Later, I was charged $20 for driving 140 miles over the allotment which is a complete lie. We drove from point A to point B and nowhere else. There is a scam going on here for sure. AVOID U-HAUL!!!!Rebecca M.
Service was good. I had signed up to do the mobile check in but could not figure it out so the clerk helped me out and completed the process for me. Returning the van was very quick. No complaints.Sabrina B.