Customer Reviews for Route 6 Auto Sales LLC
(U-Haul Neighborhood Dealer)

170 reviews

5488 US Hwy 6   Portage, IN 46368

(219) 734-7110

Location Hours

  • Mon-Tue: 10 am - 6 pm
  • Wed: 10 am - 1 pm
  • Thur-Fri: 10 am - 6 pm
  • Sat: 10 am - 3 pm
  • Sun: Closed
Special Operating Hours
  • 9/5/2022: Closed
  • 11/24/2022: Closed
  • 12/24/2022: Closed

Services at this Location:

Contact Us

(219) 734-7110

5488 US Hwy 6
Portage, IN 46368

Services at this Location:

Location Hours

  • Mon-Tue: 10 am - 6 pm
  • Wed: 10 am - 1 pm
  • Thur-Fri: 10 am - 6 pm
  • Sat: 10 am - 3 pm
  • Sun: Closed
Special Operating Hours
  • 9/5/2022: Closed
  • 11/24/2022: Closed
  • 12/24/2022: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Richard T. 
Rating:
5.0

Nothing. Staff was accomodating and competent. Prices within normal range. Very good location.

heidi N. 
Rating:
5.0

Customer did not leave a comment.

Darryl D. 
Rating:
5.0

Customer did not leave a comment.

Malissa K. 
Rating:
1.0

Customer did not leave a comment.

CHYNA B. 
Rating:
4.0

Customer did not leave a comment.

sandy G. 
Rating:
5.0

Customer did not leave a comment.

Darrick H. 
Rating:
5.0

Customer did not leave a comment.

MARCIA N. 
Rating:
3.0

I had a hard time finding the location. The reason I say this is there was no sing out front or no notice attraction to it. Had I not seen a truck from across the street I would have missed it.

richard M. 
Rating:
5.0

Customer did not leave a comment.

Philip H. 
Rating:
5.0

The person that rented to us was very helpful.

Deana P. 
Rating:
5.0

Customer did not leave a comment.

Jeremy N. 
Rating:
5.0

Great experience

teresa M. 
Rating:
5.0

Customer did not leave a comment.

Brian L. 
Rating:
5.0

Excellent transaction. Great customer service. I would definitely do business with Rt 6 auto sales/UHaul location again. Highly recommended.

CHARLIE C. 
Rating:
5.0

Customer did not leave a comment.

Jane D. 
Rating:
5.0

Absolutely nothing. The customer service at this location exceeded all of my Uhaul rentals in the past. He was very informative and got me out the door quickly. Will definitely be doing my Uhaul business through there again.

Micheal C. 
Rating:
4.0

Customer did not leave a comment.

Alyssa O. 
Rating:
5.0

Excellent communication very organized and detailed along with great energy thank you for making our move stress free!

Darius B. 
Rating:
5.0

Customer did not leave a comment.

Dorothy O. 
Rating:
5.0

Customer did not leave a comment.

DAVID B. 
Rating:
5.0

Customer did not leave a comment.

Wilfredo R. 
Rating:
5.0

Customer did not leave a comment.

Dale J. 
Rating:
5.0

James was excellent. Very professional. Highly recommended.

CHARLIE C. 
Rating:
5.0

Customer did not leave a comment.

donald R. 
Rating:
3.0

Getting the truck keys from the lock box, was difficult. U-Haul needs a more user friendly lock device.

Theodore S. 
Rating:
5.0

Good communication

lori J. 
Rating:
5.0

Customer did not leave a comment.

cheyenne R. 
Rating:
5.0

The truck has a safety issue as it is missing a mirror on the passenger side.

David M. 
Rating:
5.0

Excellent customer service

Aaron S. 
Rating:
5.0

Customer did not leave a comment.

Scott G. 
Rating:
5.0

Customer did not leave a comment.

Ziegler M. 
Rating:
1.0

Customer did not leave a comment.

SABIHA S. 
Rating:
5.0

Customer did not leave a comment.

DANIEL B. 
Rating:
4.0

Customer did not leave a comment.

Alan M. 
Rating:
5.0

Customer did not leave a comment.

David O. 
Rating:
5.0

Manager was super friendly and helpful!

Trevor B. 
Rating:
5.0

Customer did not leave a comment.

William T. 
Rating:
5.0

They always provide us with outstanding service.

JAMES R. 
Rating:
5.0

Customer did not leave a comment.

Jason S. 
Rating:
1.0

Owner was late to get truck no one showed up until 1021am. He said he wasn't going to charge me for dolly but I was charged also I asked for insurance that was 14.00 then on bill it says 29.00 this isn't cool U-Haul. These guys you contract with are giving you guys a bad name. I tried to give you guys a try again but this is my last and final time going to U-Haul. Unprofessional and I will report everything to bbb.

Tashaun A. 
Rating:
5.0

Customer did not leave a comment.

Bobby H. 
Rating:
3.0

Customer did not leave a comment.

Violeta M. 
Rating:
4.0

James rented me a car hauler and he was very helpful.

courtney H. 
Rating:
2.0

I had to drop off my rental outside of business hours, but it wasn't abundantly clear where there was even space to drop off my rental. It was small and cramped, not exactly the cleanest of spaces.

Whitney J. 
Rating:
1.0

First, we were given a smaller truck and had to make two trips. That caused us to be an hour late returning the truck. Upon arrival the manager started yelling at me for being an hour late and threatening to charge me extra fees for inconveniencing him. He then became vulgar and started to use profanity as I decided to check my own truck in online. He became threatening and physically blocked my path while I was trying to finish cleaning my truck out. When I threatened to call the police he moved and allowed me to finish. Most of the conversation was recorded because I was on the phone with a U-Haul manager for most of the interaction. I can't believe there are people like this that can partner with U-Haul.

SEAN A. 
Rating:
5.0

nothing needed. the online registration was great.

John A. 
Rating:
4.0

Customer did not leave a comment.

Julie W. 
Rating:
5.0

Excellent service, super friendly crew and the owners are lovely people and it even help me out get in the truck back and it's spot because I arrived late and in the dark five stars would gladly recommend.

michael M. 
Rating:
5.0

Customer did not leave a comment.

Jennifer C. 
Rating:
5.0

Great customer service!!!

deb M. 
Rating:
5.0

The gentleman that helped me was very nice, polite and helpful. Place was busy and I was helped in a timely manner. Made sure mt trailer was hooked up correctly and explained to me how to properly load the trailer. Thank you

Robert R. 
Rating:
5.0

Pick up was excellent. The representative was very nice,informative,helpful and great with the whole experience. I'd recommend this location for future rentals for sure.

Sherri M. 
Rating:
3.0

Not much in the way of customer service

Rebecca S. 
Rating:
4.0

none

Alan S. 
Rating:
3.0

Because of the trouble using the app to check in and out, I would NOT recommend this location. I would only recommend a location that has an office that was OPEN... YOU CANNOT RELY ON THE UHAUL APP...

Dennis E. 
Rating:
3.0

Service was great.

Zachary J L. 
Rating:
5.0

Customer did not leave a comment.

Tyler P. 
Rating:
5.0

Excellent customer service. In today's world that absolutely means a LOT. Professional and customer-satisfaction driven. Thanks!!!!

Antonio O. 
Rating:
5.0

He went above and beyond, we were stuck from Maine in Chicago due to break down with 5 kids he help us with our truck, and helped find a place to stay for weekend that we could afford. With out his help we would have been on the street for 4 days. God bless James Parrett always will be thankful for his help Yours truly pastor Glen Ward and Andrea ward and kids

glenn W. 
Rating:
4.0

Customer did not leave a comment.

Gayle P. 
Rating:
3.0

Customer did not leave a comment.

Roger G. 
Rating:
3.0

Customer did not leave a comment.

Tim W. 
Rating:
5.0

The manager/sales man was amazing. He was very helpful. He asked ?s that a normal driver wouldn't now or take in consideration. I will definitely recommend this place an if i ever need uhaul needs he will be my first stop.

Kerry G. 
Rating:
5.0

Customer did not leave a comment.

Marco M. 
Rating:
3.0

Customer did not leave a comment.

Victoria V. 
Rating:
4.0

Overall the site was fine. They had the unit I requested and James did a great job with the contract, billing etc and also hooked up and unhooked the trailer I rented. The negative I have is that they open at 10am, which I felt was kind of late. By the time everything was done at the site and a 20 minute ride home, it was almost 11:00 am. I had a full day of loading to do and a very early start the next morning and at least a couple hours earlier would have made a difference.

Edward S. 
Rating:
3.0

Customer did not leave a comment.

Robert R. 
Rating:
5.0

James was very helpful in getting the trailer connected to my vehicle. He is very professional and a kind person. Great asset the UHaul family

BUSINESS INTEGRA B. 
Rating:
5.0

James was super friendly- definitely customer service oriented; very helpful. I would definitely come back here. Nice quiet place as well. That always helps! Thanks, James for great a customer experience!

joyce R. 
Rating:
5.0

N/a

nakia W. 
Rating:
5.0

James did a great job and was very understanding and very professional.

Cody O. 
Rating:
5.0

Customer did not leave a comment.

liliana L. 
Rating:
5.0

Customer did not leave a comment.

Zeljko N. 
Rating:
4.0

Customer did not leave a comment.

Stephanie H. 
Rating:
4.0

Customer did not leave a comment.

Jesse F. 
Rating:
5.0

The service was excellent and overall great experience . They go over and above with customer service!

Darnae S. 
Rating:
5.0

Customer did not leave a comment.

Katrina L. 
Rating:
5.0

Customer did not leave a comment.

Gregory B. 
Rating:
5.0

This location was great!! Worked around my schedule & flexible with pickup/drop off. Highly recommend!

Robert T. 
Rating:
5.0

Customer did not leave a comment.

DAVID K. 
Rating:
5.0

James was very outgoing and informational! I would Highly recommended anyone to go there at the least to rent a uhaul!

Marja W. 
Rating:
5.0

Got me in and out in a Jiff.

GLEN L. 
Rating:
5.0

It was hard contacting this site one day, but another day was fine.

ELANE O. 
Rating:
3.0

Customer did not leave a comment.

Jason B. 
Rating:
5.0

Customer did not leave a comment.

JORDAN C. 
Rating:
5.0

Great Service and communication

Steve V. 
Rating:
5.0

Customer did not leave a comment.

SANDRA J. 
Rating:
5.0

Customer did not leave a comment.

GORDON D. 
Rating:
5.0

Excellent trailer and customer service.

Mark H. 
Rating:
5.0

Customer did not leave a comment.

Kyle K. 
Rating:
5.0

Customer did not leave a comment.

Ryan M. 
Rating:
4.0

Customer did not leave a comment.

Robby G. 
Rating:
4.0

UHaul needs to do a much better job on responding to calls on the customer service line. You guys also need to provide more training on automated pick up service. I think the overall service can be improved on the National level. There should be more adjustments and allowances for errors and for customers that use your service a lot.

James R. 
Rating:
5.0

Customer did not leave a comment.

Tanya T. 
Rating:
5.0

Customer did not leave a comment.

Katrina L. 
Rating:
3.0

Customer did not leave a comment.

Elizabeth M. 
Rating:
5.0

Absolutely loved picking up from this location. I have used uhaul and budget in the past. I hate using budget, and have been using uhaul a few times now, this location is by far my favorite to deal with!

Stephanie H. 
Rating:
5.0

Customer did not leave a comment.

Dan D. 
Rating:
2.0

I requested an in person pick up and got switched to an electronical one and did not enjoy the experience of the pick up or drop off

Jennifer P. 
No reviews have been submitted for this location.

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