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Kathryn M.
Customer Reviews for Route 66 Oil Change
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
They were very helpful. Thank you
GUY JOSEPH JR B.Friendly and excellent service
russell W.Alex Guevara was extremely helpful. Thank you
Rhoads R.Quickly handled my return of the trailer.
DAVID B.It's no their fault but the staff got sick and had to close the store early. as a result, I had to use the key drop and then Uhaul charged me an extra $20 for a late fee because no one was there to receive my truck. I'm sorry to blame the Route 66 crew, but I'm the one stuck with an extra fee.
Matt K.Staff was very friendly and helpful.
Ken W.Nothing. It was incredibly easy to adjust our dates and extend our rental.
Robert F.Unit worked out perfectly No issues
Robert L.Create a self check out process workflow.
JOHN M.Staff was very helpful.
Candace S.Everything was good
STEPHEN T.1 7/8†ball WILL NOT WORK on your trailer. I was s advised it would by your dealer. The trailer came off the ball less than a mile from pickup.
Doug H.Brandon and Libby took time out of their busy schedule to accommodate my needs. Much appreciated.
ROBERT CARL T.The drop off location people in East Jordam, Michigan were very helpful,kind and professional
STEVEN O.Very friendly and helpful they explained what we needed to know to use and return the vehicle.
James R.I was delayed in receiving my vehicle by nearly 2 and 1/2 hours. The delay was caused by no fault of my own as made clear by the regional traffic office rep in Detroit (Max) and the local area rep (Keith). I was informed that the u-haul reservation system was overwhelmed due to end of month and it' summer, which prevented my mobile check in from working correctly. I'm disappointed to have experienced a degradation in services to know fault of my own, yet I was charged as if I received the full quality of the service. I have used u-haul in the past but was not pleased with this reservation as it set back my plan quite a bit. Anthony
ANTHONY JOSEPH F.Libby made the return process simple & easy.
Mark N.The service and availability were great.
Pamela R.Very out of the way location. Did not check my equipment in on the day it was returned which caused a billing issue.
JOSEPH H.Everyone at the neighborhood uhaul locations were very helpful. However, it is frustrating that the main uhaul number doesn't work. I called several times, received an automated message that the wait time would be 15 minutes, and after 15 minutes the line goes dead. I had several issues with my order changing locations and trucks size without notification. The larger uhaul company is doing a poor job in managing their customer service with a surge in business. The only reason I would use uhaul again is because of the neighborhood dealers from wahalla SC and tiger paw storage in Pendleton SC helping me navigate through the process.
Tyler H.Needs to be open (even if by call ahead appt) on Saturday. Hours far to restrictive
STEPHEN MICHAEL W.I think the drop off location was fine and the people working there were very helpful both times I dropped there. But you can tell its not their main business. Would still go back!
Thomas M.No one even approached me when I arrived. I had to ask where to drop the trailer. Then I had to back it up without assistance and also had to unhook without assistance.
Jeffrey N.Online return since dropped off on weekend. System very difficult. Had to call up (and wait t> 1/2 hour) and find out your system had bad information that the trailer had been returned the day before in Texas. We returned in Michigan.
William B.had a lot of trouble with check in and getting keys on a Saturday
Devon A.Nothing.
John K.Very good experience...staff was very helpful and friendly
MICHAEL DAVID S.No problems whatsoever. Very helpful and friendly people to deal with. Two thumbs up! Positive experience!
Kimberly H.Grease and maintain equipment properly.
Joshua G.Staff was impressive. I have already made a recommendation to friends.
Wanda E.Excellent prompt service!
Robert C.They were extremely helpful and knowledgeable.
David R.Have someone that knows what there doing when having a person rent a truck
EMILY LOU M.The app was difficult to use. Took an hour to the the truck. I thought someone would have been at the location
Ranae U.The East Jordan location is the best place to get a Uhaul :)
Jessica P.good job
Bill V.The U-Haul login to rent and drop off applications sucks! Need to step it up.
Bryanjoseph Z.Super clean tech hooked up the trailer and showed me how to do it he also walked me through loading and securing for the car I was hauling
DAVID THOMAS O.