Russelldavid W.
Customer did not leave a comment.
Customer Reviews for Route 66 Oil Change
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Route 66 Oil Change
Wanda E.
Staff was impressive. I have already made a recommendation to friends.
Robert C.
Excellent prompt service!
David R.
They were extremely helpful and knowledgeable.
EMILY LOU M.
Have someone that knows what there doing when having a person rent a truck
Ranae U.
The app was difficult to use. Took an hour to the the truck. I thought someone would have been at the location
Jessica P.
The East Jordan location is the best place to get a Uhaul :)
Bill V.
good job
Bryanjoseph Z.
The U-Haul login to rent and drop off applications sucks! Need to step it up.
DAVID THOMAS O.
Super clean tech hooked up the trailer and showed me how to do it he also walked me through loading and securing for the car I was hauling
John W.
We have had this location several times recently. The staff is very helpful and pleasant. Check in process has been accurate and efficient.
JEFFREY MARTIN G.
This location was very relaxed, the attendant wasn't full-time UHaul, so you had to ask for help and let them know what you wanted... the were not intuitive to the needs of the customer. It was a drop off for me, so it wasn't so critical for them to be helpful.
Thomas L.
None
Michael A.
Dropped off the trailer and were in and out in no time.
RITCHIETRUMAN D.
No waiting, very friendly. Thank you. Rich Davis
Richard S.
Indicate the location is south of East Jordan about a mile or so.
REBECCA CLARK J.
They were very nice.
John F.
I was initially frustrated when I arrived and had a long wait to pick up my rental. But that was more the fault of the folks (did not reserve online in advance) in line ahead of me and the Uhaul computer system kicking the Route 66 employee off the site. Once she was able to finish their reservation mine went smoothly and my information was already in the system as I reserved online. But I could not check in online (the Uhaul system kept giving me problems. There was also an issue with the first trailer we hooked up, 3 of the 4 lights on the rear of the trailer did not works for brakes or signals. Fortunately they had a 2nd trailer available and those lights worked. The return was very smooth and I would rent form them again. But Uhaul needs to make some computer system improvements.
wyatt V.
Great place as long as they leave the key in the lock box
todd M.
The route 66 employees were extremely polite, helpful and knowledgeable!
Craig S.
See comment section
steven S.
Everything was great! I've never had a problem with Brandon.
Richard M.
N/A
Craig M.
They were kind and professional.
Mark H.
Extremely friendly and efficient service group for the turn in! Very nice experience and outstanding service!!! Thank you!!!
Duane S.
Great service
charles S.
Great location, excellent trailer, worked very well, quick rental procedure, great experience.
Gary S.
First they hooked up the wrong trailer that was out in mud field. Then they changed the paperwork to reflect that trailer. Ordered 24 blankets and they only had 12. Not a very professional operation. They also told me that the extra days were included in the price I paid and when I returned the trailer EARLY, I got charged a 4 day penalty. I use UHaul frequently but not sure if I will in the future
Andrew B.
Internet portion was way too slow
Gregory B.
Very busy business but everybody is busting ass to get things done so things move fast. Space is tight. Don't send wife or girl friend to pick up trailer, especially if it just rained or snowed. This is a man's place! Get er done!
Mark G.
Very good
Chris K.
Very easy drop off
Roger B.
Great
Heidi T.
Super quick and easy return.
Alexis B.
I would never recommend UHaul to anyone based on this overall experience, although this specific drop-off location did not do anything wrong.
Mark H.
The truck had a foul smell in the can area. A mix between musty and chemical. The mpg gauge was not giving us data. It may be because the transmission was slipping and shifting horribly. Check engine light was on. We got horrible gas milage during the rental. Ended up being charged $113 for a 3 hour rental. UNACCEPTABLE. I will never use this location again, and will NOT recommend it to others.
todd M.
The trailer was available on time clean and ready to go. The workers were all very polite and professional.
Kim B.
I dropped off the trailer after hours. I didn't see anyone.
jamie K.
i paid for a dolly and never got one.not happy
George L.
Faster check-in/out
Joshua R.
Staff was very friendly and met me at the drop off location despite it being closed. The owner showed us how to detach the car and how to remove the wheel wells so I wouldn't further damage my car doors.
Joshua R.
Drop off location was very helpful. I dropped off the truck and trailer and was aided by the owner in backing up the truck into a new spot. Owner also showed me how to remove the wheel well cover of the trailer in order to get back into my car..
BRIAN G.
Everything went fine using the app to return the vehicle during non business hours of the drop off location
Nora B.
Dropped off after hours and there was no issue.
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