Customer Reviews for Rudolphs General Services
(U-Haul Neighborhood Dealer)

32 reviews

720 W Southern Ave   Mesa, AZ 85210

(480) 964-1769

Location Hours

  • Mon-Sat: 7 am - 5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(480) 964-1769

720 W Southern Ave
Mesa, AZ 85210

Services at this Location:

Location Hours

  • Mon-Sat: 7 am - 5 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

No one was at store. I called & dropped it off

MARCIA H. 
Rating:
4.0

Good customer service, thank you.

Sybil M. 
Rating:
1.0

Customer did not leave a comment.

Melanie S. 
Rating:
5.0

Customer did not leave a comment.

Todd S. 
Rating:
1.0

The lot where the equipment is parked is a mud hole. There wasn't anyone present when a came to return the trailer.

JAMES J. 
Rating:
2.0

Dark with no lights. Felt uncomfortable dropping off.

KIRK H. 
Rating:
4.0

Customer did not leave a comment.

JEFFREY M. 
Rating:
5.0

Customer did not leave a comment.

jim G. 
Rating:
1.0

Waited over an hour to pick up the tow dolly, man who helped did not attach the passenger side belts on the tire correctly so came off during drive and he did not hook the chain for security!!

Brianne A. 
Rating:
5.0

Customer did not leave a comment.

Brian J. 
Rating:
1.0

Clean Uhaul trucks externally and internally before renting them out. Improve office condition internally and externally as well.

Mercedes L. 
Rating:
4.0

Customer did not leave a comment.

Jean T. 
Rating:
4.0

Customer did not leave a comment.

LAURA W. 
Rating:
5.0

Customer did not leave a comment.

Chad A. 
Rating:
4.0

Customer did not leave a comment.

ATHENA P. 
Rating:
5.0

Customer did not leave a comment.

shelby P. 
Rating:
5.0

Customer did not leave a comment.

JESSICA J. 
Rating:
5.0

I first experience and everything went well, thank you so much.

Karla D. 
Rating:
3.0

The rental agent changed the drop-off location from my original reservation even though I spelled the drop-off location for him. I did not receive a copy of the rental agreement at that time. The agent was not there when I arrived and the office area was not at all professional.

Paula B. 
Rating:
2.0

Customer did not leave a comment.

Shirley W. 
Rating:
5.0

Customer did not leave a comment.

Aiden S. 
Rating:
5.0

Customer did not leave a comment.

Joshua K. 
Rating:
5.0

CHECK IN WAS KIND OF A HASSLE. VERY SLOW

Dennis S. 
Rating:
2.0

This UHaul drop off location is very confusing for pick up. The building was not opened when I tried to pick up the truck in the morning. The owner did not answer his phone for directions until the second time I tried calling. I had ordered moving blankets and was told by the owner that he didn't have any and that I had to pick them up at another location. The UHaul key was in a locked drop off box and he was having problems with his computer while I was on the phone with him and it took awhile to get the key. I do understand problems with computers but it just extended my pick up time. There needs to be directions or instructions for this pick up location, especially for early morning pick ups. The reason I chose this pick up location was specially for an early morning pick up.

Deanna D. 
Rating:
5.0

Great guy and very helpful

JOSEPH S. 
Rating:
1.0

The location was not in Payson. The address was 720 W Southern Ave. Mesa, AZ. It was just a dirt lot with a very dingy building. The check in process was not very intuitive because it would lead me to believe that I was done and not tell me how many steps I had left. I eventually figured it out but the process took 15 minutes when it should really be 2 minutes. I also did not receive the furniture dolly I requested (which someone who had called me said he would refund and did not refund me). The person who also had called me asked me to send photos of my credit card, which I was uncomfortable with.

Thomas G. 
Rating:
4.0

Headlight alignment was out of wack and made night time driving difficult.

Eric V. 
Rating:
2.0

Customer did not leave a comment.

Brittany F. 
Rating:
3.0

It was very confusing because this location looked like someone's house that was under renovation. Didn't realize it was a uhaul drop off until we saw the other uhaul trucks there

SAGE S. 
Rating:
3.0

Customer did not leave a comment.

Marthiza M. 
Rating:
3.0

Customer did not leave a comment.

Krysta B. 
Rating:
1.0

Absolutely nothing went right with this experience except the turn, which went very well, Rudolf was the only one to provide service on truck pickup after I was forced to go the three different locations.

Lee C. 
No reviews have been submitted for this location.

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