App is bad Lucky owner was there to processJEFF R.
Customer Reviews for Safe Harbor Development
(U-Haul Neighborhood Dealer)
Marblehead, OH 43440
Services at this Location:
- Mon: 9 am - 12 pm
- Tue: Closed
- Wed: 9 am - 12 pm
- Thur: Closed
- Fri: 9 am - 12 pm
- Sat-Sun: Closed
Special Operating Hours
- 5/30/2022: Closed
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I think this was very convenient, I'm so glad somebody thought of this...thank youSherry K.
The location owner (Ken) was great, the truck itself was great. The problem is the online rental experience - it is one of the worst experiences I've ever had. You need to fix that right away. There are too many steps required, with no notice or reason for them, a phone call with no one on the other end to verify - ridiculous! Same with the return, you take a picture of the dash, but it can only be added if you take it during the process - you don't understand the real use case. Please get out in the field with real users and observe the issues with the process - it is nowhere near as seamless and fast as it needs to/should/could be. I will never use that system again.Mike S.
Great local support. Walked me through the mobile order process perfectly.Michael W.
Customer did not leave a comment.Jerry S.
Overall it was a very easy quick process the lock was a little hard to maneuver the letters but I was still able to gain access to keys. I would highly recommend this serviceCELINDA G.
Ken, the manager of the location was fantastic and very helpful! He was a big help when I experienced some issues with the online app. The app did not load my info at some points during the process. Other than the issues with the app slow loading or freezing up everything was great.GAYLORD M.
very nice place , very helpfulgary H.
Online registration of the rental where the photos of myself and my driver's license was a problem and required many re-shoots. Directions must be made clearer for someone who has not done this before. Also, you should make sure that folks do not try to access their rental prior to the rental time.Peter B.
Ken was courteous, helpful, and prompt in returning my phone calls. I highly recommend this location and the management here.Russell G.
Customer did not leave a comment.Jahiro S.