nothing excellent service very fastMike E.
Customer Reviews for Safeship
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Pickup / return went quick. Zero problems.Leslie C.
Only if desperateMary W.
Customer did not leave a comment.Julie M.
Customer did not leave a comment.MARK T.
Customer did not leave a comment.Barry Lynn H.
Customer did not leave a comment.LAURA R.
Customer did not leave a comment.Wahab K.
Customer did not leave a comment.Nicole A.
Don't close at noonJohnathan L.
Customer did not leave a comment.VIRGIL S.
No body I got there, because the door was locked ,I think the was holiday.TESHALE H.
Customer did not leave a comment.Raquel B.
This location should be shut down or managed by someone else. The guys who owns it is very disrespectful and has admitted to being a racist to me via email (still have the email as well). I have talk to the area field manager and nothing has been done to correct the situation. He treated me as if I was trash and not once did I raise my voice, call him out of his name or anything you can think of to make a person treat you the way he treated me. I have a couple of videos and a very long email from him trying to cover his self but in the mix of the email he admitted he profiled me and acted upon his RACIST WAYS ! If things aren't corrected I will be going to the local news stations etcDeshawnte L.
Customer did not leave a comment.DESHAWNTE L.
Customer did not leave a comment.Brad P.
Customer did not leave a comment.Deshawnte L.
Can't think of anything needing improvement.LYNN K.
I thought it was very expensive. $47.00 for 11/2 hoursLarry D.
the man who worked there was rude to my wife he did not seem to want to explain his needs seemed upset when he needed to help.Theodore M.
Customer did not leave a comment.Stanley P.
I was on my phone when I enter and my phone was on speaker because it was my first time going rant a Uhaul so my friend was on the phone with me and the employee said off ur speaker we don't like things like this in this country. I few so bad I have returned the uhaul. Backdebra G.
Customer did not leave a comment.CRAIG W.
Customer did not leave a comment.IAN G.
Customer did not leave a comment.Lawrence R.
Customer did not leave a comment.OPHELIA B.
Customer did not leave a comment.Debra V.
Customer did not leave a comment.Jennifer L.
Customer did not leave a comment.Tim E.
Original pick up time was 7am but thankfully my plans changed and needed to pick up around 8am. Unfortunately the app did not work and this location did not open until 8:35am so I did have to wait. Not very personable, would not make conversation or help explain what went wrong and simply stated the app never works. Will go to a direct UHaul location next time.Joni H.
Customer did not leave a comment.LARRY Z.
very expensiveTOOL D.
This location was closed when I dropped off, and the lot was dark, and there's a busy bar next door, which wasn't a problem for me, but might be intimidating/scary for somebody else. I tried and tried to return the trailer via the app, but wasn't able to do it, and couldn't get any answers to help me. I've had problems with that app before - in theory it's a good idea, but ultimately it's infuriating and VERY frustrating. Ultimately, I took photos of the trailer in the dropoff location with time and date stamps and wasn't charged the additional $20 that it said I would be, which was nice. Overall experience of dropoff was a C+.david M.
Customer did not leave a comment.Melissa M.
Excellent service.ARLENE K.
Customer did not leave a comment.JAROLYN J.
Customer did not leave a comment.Julia S.
I reserved a van online. It was ready for me when promised.Robert L.
Customer did not leave a comment.ARODA A.
Was charged for a dollie and there wasn't one.Penny W.
Everything was great ðŸ˜ŠAngela N.
Awesome stuff. Knowledgeable and did an awesome job explaining everything. Help get the trailed hooked up correctly and was available when I had questions. Will use again!Kaleb L.
Customer did not leave a comment.Jerad H.
Location and local service were fantastic, UHaul's self-check-in through the App sucks! While touted as being fast and easy, it's neither of those. I had to wait for the business to open to get my vehicle since no one on the Support Chat through the app would respond.Daniel M.
Customer did not leave a comment.Kevin N.
Customer did not leave a comment.Bhupal A.
Great guy! Super helpful!Mike M.
Answer phone.Sami A.
Customer did not leave a comment.BRYAN T.
Customer did not leave a comment.NORA JEAN M.
Nothing every thing was great!!!WILLIAM C.
I loved the convenience of U-Haul, I didn't have to ask around for help. I booked and I got it. Thanks to the safe ship staff and U-HaulNathan K.
The employee (male) that assisted us was great! We got stranded over 1100 miles from home and he helped make sure that we were taken care of and got to haul the vehicle back home.MARTIN G.
Overall a good experience at this location and everything with the trailer went well. thank youPeter B.
Customer did not leave a comment.Marc H.
Customer did not leave a comment.kip E.
Customer did not leave a comment.Steven Y.
Customer did not leave a comment.Larry B.
Customer did not leave a comment.Cari W.
The hitch and wiring harness they installed worked perfectly. They did a very nice job on everything they did for us.dale K.
Customer did not leave a comment.Clay A.
Customer did not leave a comment.Conner D.
We have submitted complaints with no responseShawn H.
Was just a key drop off, no interaction with any staff to evaluate their establishment.Timothy C.
Nothing. Everything went well.CRAIG W.
Customer did not leave a comment.Kirk H.
Customer did not leave a comment.William S.
Customer did not leave a comment.Jasmine N.
Customer did not leave a comment.MICHELLE T.
More obvious signs and location for drop off would be helpful.Rhonda M.
It was so convenient and perfect for where I lived and where I was going. I liked being able to do everything through my phone.Stephanie A.
Dropoed after hours, not the easiest if not tech savvy. Attaching pictures etc.debra A.
The trailer was frozen shut and I was left to figure out how to get it open. No big deal for me but I wouldn't leave my customers in that situation.Joseph V.
Customer did not leave a comment.Micheal F.
Customer did not leave a comment.RENE H.
Customer did not leave a comment.DANIEL O.
Customer did not leave a comment.Robb W.
Customer did not leave a comment.Paul S.
Customer did not leave a comment.BRIAN W.
Customer did not leave a comment.Craig O.
This location was easy to find and easily accessible to drop off the truck when we were finished.Melanie L.
Customer did not leave a comment.Cory G.
It was an easy process to get the vehicle rented and returned.CRAIG W.
Customer did not leave a comment.BOB W.
Customer did not leave a comment.MIKE K.
Customer did not leave a comment.Carl C.
I was extremely happy with my pick up and return. Couldn't be better.Debbra H.
Vehicle smelled like cigarette smoke when we got in. I had to pay a $100 deposit that is not stated on the website due to the type of debit card I was using. I had to wait 3 extra days before they could even process my difference back from the $100 card. I had to call and request I get my money back once business opened back up. I still have not gotten my money back and it's the day after he supposedly processed my payment. Nothing is even pending. Super disappointed since we have been coming here for years. Will be contacting the BBB soon if I don't see my refund by Friday. Won't be back. Look forward to seeing this location get resold to someone that cares or closed down altogether.Suzanne K.
Customer did not leave a comment.KEVIN I.
The driver's side head light was out. A/C control button didn't work. I reported this when I dropped the truck off in WacoDan G.
Easy to work with, accurate and considerate!Mary C.
The windshield had not been cleaned, there were dead bugs smashed all over the windshield. I went to gas station and attempted to get them off, but they were so dried on even a couple attempts with leaving the water on the windshield to soak and scrubbing would not get the majority of them off. Then while cleaning the windshield and walking around the front I realized there was a full-sized bat stuck in the grill still.Steven H.
Customer did not leave a comment.larry W.
Customer did not leave a comment.Dennis B.
Associate accused me of stealing the truck after needing it longer than expected from rain. He sent me a horrible email using offensive and sexual language . super unprofessional and hostile. I will never use this service again and highly recommend looking elsewhere for moving help. This place is a total joke.Rhiannia Lynn M.
Very friendly service. Vehicle was very clean.Matthew T.
Customer did not leave a comment.brenda D.
Customer did not leave a comment.Scott W.