Customer Reviews for Safeship
(U-Haul Neighborhood Dealer)

449 reviews

2821 E 10th St   Sioux Falls, SD 57103

(605) 332-5305

Hours

  • Monday
    8:30 am–5 pm
  • Tuesday
    8:30 am–5:30 pm
  • Wednesday
    10 am–5:30 pm
  • Thursday
    8:30 am–5 pm
  • Friday
    10 am–5:30 pm
  • Saturday
    8:30 am–12:30 pm
  • Sunday
    Closed
Special Operating Hours
  • 12/5/2022 - 5/31/2024: Closed

Services at this Location:

Contact Us

(605) 332-5305

2821 E 10th St
Sioux Falls, SD 57103

Services at this Location:

Hours

  • Monday
    8:30 am–5 pm
  • Tuesday
    8:30 am–5:30 pm
  • Wednesday
    10 am–5:30 pm
  • Thursday
    8:30 am–5 pm
  • Friday
    10 am–5:30 pm
  • Saturday
    8:30 am–12:30 pm
  • Sunday
    Closed
Special Operating Hours
  • 12/5/2022 - 5/31/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
2.0

Customer did not leave a comment.

Myron P. 
Rating:
5.0

Great service!

MICHELLE P. 
Rating:
5.0

Customer did not leave a comment.

Michelle B. 
Rating:
5.0

Customer did not leave a comment.

JASON D. 
Rating:
5.0

Customer did not leave a comment.

DOUG B. 
Rating:
5.0

Customer did not leave a comment.

BLAKE V. 
Rating:
4.0

Was ignored.

R. T. 
Rating:
5.0

Customer did not leave a comment.

Danielle S. 
Rating:
1.0

Owner was very rude and swearing at me tell me to leave the store because I told him about the rental was low tire n suspension was off n he told me that I am f..,,,, entitlement so get out and never come back or I call the cop he was getting pissed off n we calm about it

JOSEPH H. 
Rating:
3.0

The pick up location was fine, it was the drop off that was difficult. I couldn't figure out what the app was asking me to do and I sat on hold for over a hour just to figure it out. And then I was charged almost double what was said when I was renting it.

Mercedes K. 
Rating:
4.0

The associate was very friendly and helpful

Cortney R. 
Rating:
1.0

The guy that runs this location should not be interacting with the public. He is rude, curt, doesn't answer his phone, disrespectful to his customers, and has a huge chip on his shoulder. We've done business here often over the years and will no longer after this experience. His Yelp reviews for the Safe Ship are horrible and we are a testament to the same experiences! We had a flat tire three miles into our trip. He wouldn't answer his phone so we never did get to talk to anyone so resolve the issue on our own. We actually tt our Norfolk, NE drop-off location and they were kind and helped as much as they could.

Mike B. 
Rating:
5.0

Very courteous & friendly

IMMANUEL B. 
Rating:
5.0

Customer did not leave a comment.

kirsten L. 
Rating:
4.0

Customer did not leave a comment.

Dan S. 
Rating:
3.0

Customer did not leave a comment.

Ethan Y. 
Rating:
1.0

The agent was more interested in chatting with his friend on the phone than taking of me.The equipment was in poor order. I think the shocks were worn out and the doors would not close tight so it sounded like a freight train inside the cabin. I was very unhappy with my experience

TRAVIS E. 
Rating:
4.0

Customer did not leave a comment.

Carrie B. 
Rating:
5.0

Matt was OUTSTANDING and is a great example of someone who goes above and beyond. Keep it going.

MIKE H. 
Rating:
5.0

Employee was very helpful and friendly

Ken G. 
Rating:
4.0

Nothing all was good

KEVIN W. 
Rating:
5.0

None that I observed.

bill W. 
Rating:
5.0

Open longer hours on weekends.

Rita S. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
4.0

Customer did not leave a comment.

Alexander L. 
Rating:
1.0

Let's try sending people to the right location where the equipment is located instead of having to walk 3 miles in the middle of the night trying to make a nighttime pick up. And then that easy checking get your key stuff that took 3 and a 1/2 hours for verifications was pissed Poor.

Juan C. 
Rating:
4.0

Customer did not leave a comment.

MAGBUL A. 
Rating:
4.0

Customer did not leave a comment.

Susan W. 
Rating:
5.0

Explain to me with a $14 safe drive fee is

AMELIA M. 
Rating:
5.0

Small business small location

DAVID M. 
Rating:
5.0

Very easy and simple.i dont believe you have to change anything

GUY J. 
Rating:
1.0

They overcharged by 200$ I'm not happy

ALEXIS M. 
Rating:
5.0

Customer did not leave a comment.

CASSANDRA ROSE V. 
Rating:
3.0

Customer did not leave a comment.

David D. 
Rating:
5.0

Customer did not leave a comment.

Kelly B. 
Rating:
5.0

Customer did not leave a comment.

Randall B. 
Rating:
5.0

Customer did not leave a comment.

John E. 
Rating:
5.0

Customer did not leave a comment.

Dennis L. 
Rating:
5.0

Customer did not leave a comment.

DENNIS B. 
Rating:
5.0

It was good

KEVIN J. 
Rating:
5.0

Customer did not leave a comment.

Winston S. 
Rating:
5.0

Customer did not leave a comment.

Whitney G. 
Rating:
5.0

Customer did not leave a comment.

SHARILYN S. 
Rating:
5.0

Everything was great!

Randall M. 
Rating:
1.0

The manager at this location, Matt Ellis, was extremely rude to us during the pick up process. This man also hung up the phone on me while I was asking him where to find a hitch part. So beyond unprofessional. How does this man distribute U-Hauls? He shouldn't have a job.

Micah P. 
Rating:
4.0

we did not know what to expect in the cab of the truck so we could pack our computers. We were told there was some but there was no room. The truck not having a back up camera was not safe. having blue tooth would have been a plus.

MARGIE S. 
Rating:
5.0

Customer did not leave a comment.

Austin H. 
Rating:
5.0

Customer did not leave a comment.

Jennifer M. 
Rating:
4.0

Customer did not leave a comment.

Teresa B. 
Rating:
5.0

There is nothing to improve on!! Service was excellent!!

Verna B. 
Rating:
1.0

Safeship charged me to fill fuel. I went 19 miles and filled with 5 gallons fuel two blocks away from returning the uhaul 10' truck. Unless it gets much less than 3.8 mpg I feel it's inaccurate. The mark he made on the return receipt (again emailed hours later) also is lower then a picture I took of the odometer when I dropped it off. I Didnt get receipt till hours after dropping off so couldn't question it. Overall nice place and owner just don't like being over charged for something when clearly isn't appropriate.

JOSIAH P. 
Rating:
3.0

when a reservatoin is made at a location dont chnge those the day before the move. this was not the locatoin that i went into and made my reservation and was no where near me. the staff at this site were fine-- and greatfully they persoanlly called me the day before i was to pick up the truck or i would have never known to go there.

Michael O. 
Rating:
5.0

Excellent van and superb service!

LeAnna T. 
Rating:
5.0

Customer did not leave a comment.

SHELLY T. 
Rating:
4.0

Customer did not leave a comment.

JON J. 
Rating:
5.0

Good customer service

Louise W. 
Rating:
5.0

nothing excellent service very fast

Mike E. 
Rating:
5.0

Pickup / return went quick. Zero problems.

Leslie C. 
Rating:
2.0

Only if desperate

Mary W. 
Rating:
5.0

Customer did not leave a comment.

Julie M. 
Rating:
5.0

Customer did not leave a comment.

MARK T. 
Rating:
5.0

Customer did not leave a comment.

Barry Lynn H. 
Rating:
5.0

Customer did not leave a comment.

LAURA R. 
Rating:
5.0

Customer did not leave a comment.

Wahab K. 
Rating:
4.0

Customer did not leave a comment.

Nicole A. 
Rating:
2.0

Don't close at noon

Johnathan L. 
Rating:
1.0

Customer did not leave a comment.

VIRGIL S. 
Rating:
5.0

No body I got there, because the door was locked ,I think the was holiday.

TESHALE H. 
Rating:
3.0

Customer did not leave a comment.

Raquel B. 
Rating:
1.0

This location should be shut down or managed by someone else. The guys who owns it is very disrespectful and has admitted to being a racist to me via email (still have the email as well). I have talk to the area field manager and nothing has been done to correct the situation. He treated me as if I was trash and not once did I raise my voice, call him out of his name or anything you can think of to make a person treat you the way he treated me. I have a couple of videos and a very long email from him trying to cover his self but in the mix of the email he admitted he profiled me and acted upon his RACIST WAYS ! If things aren't corrected I will be going to the local news stations etc

Deshawnte L. 
Rating:
1.0

Customer did not leave a comment.

DESHAWNTE L. 
Rating:
5.0

Customer did not leave a comment.

Brad P. 
Rating:
3.0

Customer did not leave a comment.

Deshawnte L. 
Rating:
5.0

N/A

TIMOTHY K. 
Rating:
5.0

Can't think of anything needing improvement.

LYNN K. 
Rating:
4.0

I thought it was very expensive. $47.00 for 11/2 hours

Larry D. 
Rating:
2.0

the man who worked there was rude to my wife he did not seem to want to explain his needs seemed upset when he needed to help.

Theodore M. 
Rating:
5.0

Customer did not leave a comment.

Stanley P. 
Rating:
2.0

I was on my phone when I enter and my phone was on speaker because it was my first time going rant a Uhaul so my friend was on the phone with me and the employee said off ur speaker we don't like things like this in this country. I few so bad I have returned the uhaul. Back

debra G. 
Rating:
5.0

Customer did not leave a comment.

CRAIG W. 
Rating:
5.0

Customer did not leave a comment.

IAN G. 
Rating:
5.0

Customer did not leave a comment.

Lawrence R. 
Rating:
5.0

Customer did not leave a comment.

OPHELIA B. 
Rating:
4.0

Customer did not leave a comment.

Debra V. 
Rating:
5.0

Customer did not leave a comment.

Jennifer L. 
Rating:
4.0

Customer did not leave a comment.

Tim E. 
Rating:
2.0

Original pick up time was 7am but thankfully my plans changed and needed to pick up around 8am. Unfortunately the app did not work and this location did not open until 8:35am so I did have to wait. Not very personable, would not make conversation or help explain what went wrong and simply stated the app never works. Will go to a direct UHaul location next time.

Joni H. 
Rating:
5.0

Customer did not leave a comment.

LARRY Z. 
Rating:
3.0

very expensive

TOOL D. 
Rating:
3.0

This location was closed when I dropped off, and the lot was dark, and there's a busy bar next door, which wasn't a problem for me, but might be intimidating/scary for somebody else. I tried and tried to return the trailer via the app, but wasn't able to do it, and couldn't get any answers to help me. I've had problems with that app before - in theory it's a good idea, but ultimately it's infuriating and VERY frustrating. Ultimately, I took photos of the trailer in the dropoff location with time and date stamps and wasn't charged the additional $20 that it said I would be, which was nice. Overall experience of dropoff was a C+.

david M. 
Rating:
5.0

Customer did not leave a comment.

Melissa M. 
Rating:
5.0

Excellent service.

ARLENE K. 
Rating:
5.0

Customer did not leave a comment.

JAROLYN J. 
Rating:
5.0

Customer did not leave a comment.

Julia S. 
Rating:
5.0

I reserved a van online. It was ready for me when promised.

Robert L. 
Rating:
5.0

Customer did not leave a comment.

ARODA A. 
Rating:
5.0

Was charged for a dollie and there wasn't one.

Penny W. 
Rating:
5.0

Everything was great 😊

Angela N. 
Rating:
5.0

Awesome stuff. Knowledgeable and did an awesome job explaining everything. Help get the trailed hooked up correctly and was available when I had questions. Will use again!

Kaleb L. 
Rating:
5.0

Customer did not leave a comment.

Jerad H. 
No reviews have been submitted for this location.

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