Location was fine, mobile login did not work. Waited on hold for several minutes, then they hung up on me and did not call me back. Waited on hold again. Took 40 minutes to get the truck after arriving.Leah S.
Customer Reviews for S&S Towing & Recovery
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Rodney A.
Tell me in advance that it is a self service locationSean L.
Customer did not leave a comment.Richard M.
The person who took it was very friendly; I didn't realized we were off on gas so that charge was fair.william C.
Customer did not leave a comment.Jorge G.
Customer did not leave a comment.SYLVESTER S.
Customer did not leave a comment.KELVINWAYNE M.
Customer did not leave a comment.Jawan B.
I was ripped off. I was double charged for some reason and I never received my final invoice. You fucking ass holes ripped me off. Your app fucking sucks tooDavid S.
Location, though a little further from my house, was easy to find and the personnel were great when completing my documentation to pick up the vehicle.MICHAEL T.
Customer did not leave a comment.Rita N.
Customer did not leave a comment.Gus F.
Customer did not leave a comment.KYLEALEXANDER H.
Customer did not leave a comment.WILLIAM D.
Customer did not leave a comment.Raymond R.
This was not the drop-off location I requested. Had to drive to two different locations before figuring out where I needed to drop off. The drop-off location was not listed on my contract.JUSTINPETER L.
1) they didn't know I was coming even though I reserved online with confirmation code, but they did fix the issue 2) the chains on the trailer were modified which took time to fix 3) there was a substantial ant nest on the bumper I had to kill myself when I discovered it after arriving home.Nicholas P.
Customer did not leave a comment.Travis W.
Location was 22 miles from home but had the only 10ft can available. Luckily the 290 miles allowed were just enough.Hans O.
Customer did not leave a comment.Dave M.
Transportation told me to pick up my truck a day early on Friday prior to 4pm because the pick up place would be closed. The pick up place was expecting us Sunday at 12pm. The rental was for 7 am on Saturday. The pick up place did not have some supplies available. I drove about 40 miles procuring needed supplies the cabin of the truck smelled of mold. The inside of both doors had openings full of moldy water. The pick up place did clean out the drivers side. I spent over 45 minutes just finding out how to enter the place. It is within a electrified wire enclosure. There is a large sign with a arrow stating check in at office. The only area and office open was for a car dealer. They told me to press the button just above the sign. All that was there was the security guard. He was very helpful. Others came and were upset that I did not know the check out orocrss. I also did not know how to get the code to retrieve the key from a lock box.ROBERTVANNER A.
Customer did not leave a comment.Tony A.
Customer did not leave a comment.Robert W.
I liked that the pick up location had plenty of space compared to locations in more congested areas.Robert G.
Customer did not leave a comment.Michael H.
Customer did not leave a comment.Aaron J.