Customer Reviews for SB Automotive

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of SB Automotive

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Brain A.
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Nothing! The young man checked me out & in. He was great. Thanks Bryan Ashley.

Genoa D.
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Thank You for your Service

Robert M L.
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Nothing: these guys do a great job.

Jess T.
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Awesome, fast, & friendly - won't rent from anywhere else in the future.

Daniel H.
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Customer did not leave a comment.

Mazen B.
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great customer service , easy process .. thanks

Randolph M.
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Staff was very nice and helpful! I wish they all were like this location!! I will only rent from this location from now on.

Lucas O.
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Customer did not leave a comment.

Leah R.
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John was fantastic. He was very friendly, professional, and the check-in process could not have been smoother. I pulled the truck into a parking spot and he was there waiting for me to climb down and to hand him the key. Everything was done electronically and so I didn't have to go inside an office. The only thing that was a little confusing was that the day before I was due to return the truck as well as the morning of the day, I received calls to confirm my drop-off location and multiple text messages with drop-off location info. The people to whom I spoke as well as the majority of the texts directed me actually to a location that either doesn't exist anymore or whose hours haven't been updated in the national database...? I saw that an earlier text had a different address so I took the truck there and experienced the fantastically smooth return process described above.

Natalie S.
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Octavio L.
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Your to far from the freeway. Thank you for being there for us.

Lynne B.
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Karen O.
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Terry G.
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The gentleman that were working in the office the day I picked up my trailer were very helpful. I had actually ordered the wrong size trailer and had to return it and they were very wonderful on the return process. Thank you I will use them again

Fred L.
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Michelle L.
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The pwrson who helped us was very helpful and professional. I will always rent from Uhaul. Thanks for the great rental!

David C.
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James T.
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Daniel C.
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Only complaint is technical difficulties getting the app to recognize my location to get check out and in started. Truck was there, clean ready to go!

Jordan S.
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Jordan S.
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Forrest M.
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Wayne W.
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Michael M.
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Larry C.
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The employees were polite, responsive and they wore PPE masks which I appreciated!

Wayne K G.
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Steven H.
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Best experience I've had yet with u-Haul. Great customer service and Jonathon runs a great location.

Lisa G.
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Told me it would be ready at 7 am. It want ready until 8. Very frustrating.

Lindsay M.
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Ashley H.
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Deanna D.
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The guys were super helpful and went above and beyond

Fred M.
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Michael L.
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The easiest, fastest and most courteous service I've ever experienced in a truck rental. Extremely well done.

Scott C.
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Everything was great. I just did not get the 4-wheel dolly I reserved. Otherwise, all was good!

Carl F.
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Great service and friendly customer interaction. Nothing to improve. Thanks.

Justin A.
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Drop off was quick and easy.

MARK W A.
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Service and truck were great. Had a 3 hour delay due to a jammed cargo door, but the roadside folks sent the right guy and he fixed it in 5 minutes.

Michael D.
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Fantastic service, Friendly owners, equipment is well maintained, I highly recommend this uhaul. An overall great experience!..👍

Cody N.
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Christine S.
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John K.
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Ricky B.
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phil C.
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Mehrnaz A.
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john P.
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Russell G.
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john P.
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David B.
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the app says "drop of locations" for the keys but there were 4 boxes outside all of them completely unlocked and i had to throw the key through the mail slot to feel comfortable leaving the key overnight at the facility

SHAWNA D.
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Jordan S.
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DENNIS T.
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Cathy V.
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Jennifer P.
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Jeffrey K.
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pre-check-in was very convenient. team was very responsive and helpful - excellent experience.

Brandon R.
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David S.
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Michelle B.
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The gentleman as this location were so pleasant and we got in and out quickly.

Anthony G.
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Jared F.
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The dolly we ordered was not left in the truck for pick up. We returned to pick up a dolly after they opened and they did not have the one we requested. We then had to order a separate dolly from Home Depot. This was quite a bit of inconvenience and started our day late driving to and from uHaul and Home Depot trying to get what we needed.

Martha V.
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Cassandra R.
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Always Great customer service ,fast transaction, readily available vehicle's..definitely recommend.

Sabrina P.
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Dioney N.
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Kacy W.
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Russell G.
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Michael P.
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Jerrod T.
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Jerrod T.
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Farshid F.
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I did not care for the fact that U-Haul changed the location of my truck pick up location and on top of it, they changed the truck 24/7 share to pick up at the counter. I was there early to pick up the truck and then I found out that I had to wait till they open.

Martha V.
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The employees at this location are fabulous.

Lee H.
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We had to look for someone to help us. Not a professional setting at all. Worst experience ever with customer service trying to get help broken down on the road.

Annie L.
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I was overcharged by $50. This uhaul is closed on Sundays and Mondays and I needed the rental for Sunday morning. They asked if I could pick it up on Saturday evening and hold onto it until Tuesday and that they would only charge me for 1 day instead of 3. I had to keep it in my garage for 2 days which was a huge inconvenience but did as I was asked, and then the fees were wrong. I've called 3 times and their mailbox is full. I've emailed twice. No response. I also went to drop off the uhaul at 5:40pm before they close at 6pm and no one was there. They seem to close early and not answer the phone.

Kimberley R.
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Staff was professional, helpful and accomodating. The vehicle did not have windshield washer fluid and window was dirty. It did seem like the mileage price changed from what I thought I had heard on the phone, don't believe it was the pick up location reps.

Avin G.
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Have a u-haul special that come with movers.

Bret G.
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I requested and paid for three furniture dolleys but only received one. I had to go to three separate uhaul locations just to get one more dolly.

Shannon M.
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Customer did not leave a comment.

KEVIN B.
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Diana R.
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Dulce C.
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I booked my truck 2 weeks in advance and the day before my move, I got several texts that my reservation had changed to a different location and time which caused my movers to cancel my moving help because they couldn't accommodate the new time

Laura A.
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Angela N.
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Had to come here at the last minute for a truck as Budget fell through. Staff was very polite and personable. He even brought the cargo van up so I could see if it would work and it did. Exceptional customer service and that is the reason I will be back. Note; this location is not as easy to find as others so with a little effort and a larger well placed sign business might increase .. just saying.

Darin F.
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Nothing like doing business in a dirt lot. What happened to U-Haul a very poorly run company

James C.
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Customer did not leave a comment.

Tim P.
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Kelley A.
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Fast friendly and very professional. Overall my experience during the rental period was top notch

Cynthia G.
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Helpful and professional!!

Danan S.
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They were awesome after a long trip!

Minerva M.
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Customer did not leave a comment.

Mikel C.
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Fast, friendly and efficient! Definitely recommend. Will be back next time we need a rental. Thank you!

Rory W.
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LaDawn W.
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Only issue was that I wanted to use the mobile pickup at a 6:30am pick up time. The mobile pick up wouldn't work and I hat to wait until they opened at 8am

Paul S.
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Process for pick and dropoff was very fast. Staff was very helpful and friendly. I would definitly use this location for my next rental

Marvin W.
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They had me in and out at pick-up and return, which is really all I can ask. Good job!

DONNA C.
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Customer did not leave a comment.

Catherine H.
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Jordan S.
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Jim M.
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Great guys. Friendly and professional!

Michael H.
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Customer did not leave a comment.

Randall R.
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Ankish P.
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Someone's got to be there if not for reference only..Or maybe drop off instructions...I don't like to make calls to u-haul if not necessary to much wasted teleprompts...

No reviews have been submitted for this location.

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