Customer Reviews for Secured Storage LLC
(U-Haul Neighborhood Dealer)

16 reviews

11725 New Carlisle Pike   New Carlisle, OH 45344

(937) 679-4525

Hours

  • Monday
    Closed
  • Tue–Thur
    10 am–4 pm
  • Friday
    10 am–6 pm
  • Saturday
    10 am–3 pm
  • Sunday
    Closed
Special Operating Hours
  • 11/26/2022: Closed

Services at this Location:

Contact Us

(937) 679-4525

11725 New Carlisle Pike
New Carlisle, OH 45344

Services at this Location:

Hours

  • Monday
    Closed
  • Tue–Thur
    10 am–4 pm
  • Friday
    10 am–6 pm
  • Saturday
    10 am–3 pm
  • Sunday
    Closed
Special Operating Hours
  • 11/26/2022: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Jim S. 
Rating:
4.0

Customer did not leave a comment.

Brian G. 
Rating:
4.0

They responded to me in a timely manner and answered my questions. She even called back to verify a question she had. So i qas pleased with the experience. Thank u to all

Karla P. 
Rating:
4.0

I understand everyone is hiring these days but no one wants to work. However, it would be nice if the office were open for longer hours.

Howard E. 
Rating:
4.0

The pickup was originally scheduled for a different location. The reservation online said the other address and it wasn't until I tried to check in at the other location that it told me the truck was here. Resulted in 30 minutes wasted time driving and extra mileage costs.

Collin M. 
Rating:
2.0

We were delayed over an hour at pick up because the keys were placed in the wrong bin.

Michael C. 
Rating:
4.0

Customer did not leave a comment.

JAMES F. 
Rating:
3.0

The app process for 24/7 pick could be improved

Jessica N. 
Rating:
5.0

Customer did not leave a comment.

DAVID T. 
Rating:
3.0

Customer did not leave a comment.

Courtney B. 
Rating:
5.0

Updated photos, there was some damage on the side and corner of bed. Overall my experience was excellent. Easy reservations and quick service when picking up and returning.

APRIL G. 
Rating:
5.0

I personally recommend this location since it was quick easy and the equipment was exactly what I needed.

CODY W. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL B. 
Rating:
2.0

I was extremely dissatisfied with the care of the rented truck. When I got the UHaul home I took out the ramp to begin loading and noticed a large pile of poop. Upon further inspection there was a thin layer spread along most of the inside of the truck. I had to open the blankets to wipe up/cover the floor to keep the poop from getting on my furniture.

Megan C. 
Rating:
3.0

You ran a old man a truck without a working air conditioner and didn't make him aware of it so he didn't get half of his stuff called because it's too hot for him to do so I've never had an issue like this with Penske or Ryder this is the second timer this is very disappointing

Reginald H. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth S. 
No reviews have been submitted for this location.

Additional Services at this Location

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